HT202157 our apple tv won't recogonize our itunes id

We have had our Apple TV for a year and had no problems until tonight. All of a sudden our Apple TV won't recogonize our itunes id and keeps saying to imput a different apple id. We only have one itunes id even though we have several apple ids on various devices. I discovered that our credit card that we had on file had expired but we corrected that and still can't get it to take our itunes id. We keep trying to input the itunes id and password on the apple TV but it won't take it. Please give us some ideas on what might be the problem and what we need to do to correct it. We have purchased the entire season of Modern Family, etc. and can't watch it!

We reset and restored our Apple TV and our router. We logged in to several other devices with our itunes account and no problem. We are going to try again tonight and maybe Apple will have updated the cc info. etc. But I have noticed other posts that have had several similar issues over the years. It is very frustrating though to have it work and then all of a sudden not work when we haven't done anything!

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I want to know if we can change our Apple ID without losing all our apps and informations?

Hi,
I wanted know if we can change our Apple ID without losing all our apps and information? We've been having problems with our current emails, and we want to change to a different email address. However, we've been hearing that everything associated with our emails now can be deleted.. We don't know if that's true or not? Thank You

Hi Elizan,
Just to make sure you are aware - it is REALLY important to delete the iCloud account on your devices and computers before you change your ID! As the article that picas provided, you should also sign out of Messages, Facetime, etc. but the iCloud one is the one that will cause you real grief if you don't delete it before the change.
Just wanted to let you know!
Cheers,
GB

Apple TV won't connect to iTunes and does not show up in my devices list in iTunes.

My older model Apple TV won't connect to iTunes and does not show up in my devices list in iTunes. I have two Apple TVs in my house and I can't imagine that this is part of the problem but I mention it just in case. My other Apple TV is brand new and it connects to iTunes just fine. I've tried most of the "fixes" and one says to Force Sync but I can't since Apple TV isn't in my device list. Another "Fix" said to Navigate the Apple TV to Settings --> Downloads --> Check for Downloads, but when I tried that there was no option for "Downloads" under the Settings Heading. I'm at a loss. Please help. Could this be an issue with too many authorized devices? We have three iPads, two iPhones, laptop, desktop, two Apple TVs, and an iPod and most of them are syncing the same music playlists and whatnot... have I run out of rope?

hi, just posting to everyone in general..its not you, or your apple tv, it is itunes.
ok, ive had the exact same issues for weeks now, as with everyone i had done the lastest upgrade and no longer could see/sync my gen 1 appleTV.........so, i removed the upgrade and went back to the prev version, even though it was showing in my prefs under appleTV, it still wouldnt show in the side panel under devices....i gave up.
This week i was determined to get it to work! So i started from scratch, totally removed itunes and started back with version 9 and upgrade each version from there, i had no luck, ic clicked find appleTvs but it wouldnt....however i just d/l version 9.2.0.61 and BINGO!. No sooner has it opened and up popped the side panel devices list, showing my appleTV..all ready to be synced etc. I immediately panicked of course haha..and set it all up and its working perfectly.
...Only catch now is that this older version will not be compatiable with my iphone, which i do keep music on...seems we cant win. grrrrrrrrrrrrrrrr this will be the same for all the latest apple products.
Apple needs to allow more than one version of itunes per pc OR perhaps they could get their act together and include all of the millions of APPLETV GEN1 owners in there latest upgrading..after all, THEY made the product and THEY do sell the movies/tv shows, perhaps they could stop making all the upgrade all about the music only!......on which i might add why not incluse movies/tv shows in icloud! yet another upgrade that should be included in the APPLETV GERNERATION 1!..yes we do still exist!
at the very least, im happy ive managed to get all my movies etc onto the apple tv, where ill keep them and from now on d/l directly onto my apple tv. I usually d/l to my laptop and then send them to the appletv but while trying to get all this sorted i did a test, i d/l a movie using my appletv hoping it would somehow let itunes "find" it and getting it to show up in my device list, but it didnt work, however it did sync/send the movie to itunes.. so at least i could save a back up copy.
good luck trying, as i said this has been weeks and this is the only solution ive found so far....and going through these forums its obviouse its itunes thats the issue, NOT Our apple tvs.

Help - Apple TV won't appear in iTunes

Everything was working fine. Now it's not. My Apple TV (2.0.2) won't appear in iTunes (7.6.2) on my Macbook (10.5.3).
I can ping it. I can stream music through it (airtunes). Yes, iTunes is set to look for Apple TVs. No, no firewall is blocking anything. Mine is still listed there (in iTunes preferences) to sync with but it does not show up in the devices list.
Things I've tried:
- reset Apple TV
- cut power to Apple TV and reboot it
- reboot my Macbook
- reinstall iTunes
Things I've installed recently:
- Firefox 3.0 RC 3
- Safari 4.0 developer preview
- 1password beta
But I wouldn't think those would do anything.
Help!

OK, I got it to work. At first, I didn't understand your last question, because all that happens is a code is displayed on the screen. But then I realized that maybe when that happens it is then broadcasting itself, and sure enough it shows up in the devices list while the code is displayed.
I'm glad it's working now but I wonder what caused it to lose it's connection. Something happened to my Mac recently that has caused some things to behave oddly. I think I put it asleep, threw it in a bag and toted it around - but that it wasn't actually asleep the whole time. (Other symptoms I've seen are lost preferences, failure to sync events added on the iphone back to iCal, etc.)
Thanks for the help!

I synced my friends ipod to my itunes, and all our contact information switched around and now my apple ID won't connect to iTunes Store anymore. What happened?

After I synced my friend iPod to my iTunes, our information got all messed up. Any emails apple sent to me, she would receive and I got all the messages sent to her. Whenever I tried to use my apple ID to download an app or anything, the password wouldn't work even though I was using the correct email and password. So I restored my iPod and created a new apple ID, and now the ID works, but whenever I try to get an app, it says "Cannot connect to iTunes Store". What do I do to fix this?

Try the links on this page http://www.apple.com/support/appleid/

Our Apple TV won´t restore

I have been trying to restore the apple tv to 2gen. It has downloaded the restore and update file during the instal bit the electricity disapered. Althoug the only thing that shows is the apple logo. I have tryed to restore it again, both throu iTunes, the remote and removing the power cord for 30sek.
Is there anything else I can do?

Welcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Open iTunes.
Select your Apple TV in the Source list, and then click Restore.

HT202157 my apple tv won't activate with sony kdl-40hx701

i cant activate apple tv with the sony kdl-40hx701

Does it start up ok or do you mean you get no video at all?
If just black screen then
Check these troubleshooting steps:
http://support.apple.com/kb/HT1551?viewlocale=en_US&locale=en_US
Specifically I wonder if the AppleTV may be trying to connect with an unsupported resolution giving a black screen. Try cycling display resolutions using these remote commands in step 6:
If your TV screen appears fuzzy or black (you see no video)
Make sure the television you are using supports the Apple TV resolution requirements. Please see the Apple TV technical specifications.
When you connect power, check to make sure the LED turns on. If the LED is not on, then verify with a known good power outlet or connect something else to the outlet you're using for Apple TV and make sure it works (such as a lamp or clock).
Make sure you're using the correct video cables and that they are connected firmly to Apple TV and to your TV.
Connect the HDMI cable directly into the Apple TV and your television, remove any third party devices or adapters.
Make sure the input setting you've selected on your TV matches the input you have your video cables connected to. See the documentation that came with your TV for more information.
Change the Apple TV resolution by pressing and holding the Menu and Up button for six seconds. The Apple TV will automatically cycle to the next resolution at approximately 20 second intervals. Pressing the Select button will immediately cycle to the next resolution.
If you are connected via HDMI, try unplugging and replugging your HDMI cable.
If HDMI isn't working on an Apple TV (1st generation), try component cables instead (and disconnect the HDMI cable temporarily). Read more about HDMI vs component video.

HT202157 my apple tv won't connect to the internet

My apple tv will not connect to the internet

using wifi or ethernet ?
if wifi have you tried ethernet ?

My purchased music on apple tv won't sync with iTunes on my macbook pro

I purchased music through my Apple TV and for the life of me I cannot figure out how to sync/redownload the music to my iTunes on my MacBook Pro! Is there any way around signing up for iTunes Match? Or is that the only way? I've read on another discussion that if I try to delete my music on Apple TV and then redownload it on my MacBook it might register that I've already purchased it and hopefully not charge me twice, BUT now I cant figure out how to delete music from my Apple TV! Im usually very "tech-savvy" but am having a rough time thus far, someone help!

Quick links is still there, top right corner of home page in iTunes store (use your Macbook Pro).
Check for available downloads is not the same thing. Syncing an iPhone will only transfer content that is already downloaded. If you have not setup automatic downloads you will need to download from your purchase history.

Stuck on apple logo, won't connect to itunes

My iPod touch 4th Genereation is stuck on the apple logo after updating it, it also can't be recognized by itunes.
Really stuck as all answers seem to either be about one.
Please help.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I buy all of our movies on our apple TV that is associated with my apple ID. I want to put a movie on my wife's new iPad but it gives me a 90 day warning that she won't be able to download anything. Do we really have to buy two copies of the same movie?

I buy all of our movies on our apple TV that is associated with my apple ID. I want to put a movie on my wife's new iPad but it gives me a 90 day warning that she won't be able to download anything. Do we really have to buy two copies of the same movie? There has to be a way for one family to share movies on all of our devices.

Ahh, thank you! What a pain in the neck. I figure I must have been signed into his account at some other point in time, maybe after... watching a movie..? [Though, that'd be the iTunes store, right? Not the App Store.] Anyway, some situation must've occured where I absentmindedly updated and iPhoto is now tied up with his account.
I'll go ahead and contact support to see if they can get me sorted. I suppose I can just ask him for his password, but.. oh, you know, it's a temporary solution and I guess I was just hoping to easily get iPhoto properly associated with myself again. Thank you!

Two of our ipod touches won't connect to the home wifi. They have done before. All other apple devices connect fine. They can see the wifi devices, appear to try to connect (the circle whirls around) but connection doesn't complete. Ideas?

Two of our ipod touches won't connect to the home wifi. They have done before. All other apple devices connect fine. They can see the wifi devices, appear to try to connect (the circle whirls around) but connection doesn't complete. Ideas please?

I have 2 of them that only connected for a day and then reset network settings and they connected again for a day now resetting network settings does not fix it either. My iphone used to work with my home network but after upgrading to the latest OS which is the same versions as the ipods it no longer works either. Acts the same as the ipods. It would seem that the latest tweeks to the OS is the problem with wifi connectivity.

My spouse and I shared an apple id so we could share itunes purchases, we upgraded our phones to 4s, must we have separate Apple ID's in order for icloud to work properly?

My spouse and I have always shared our itunes account, we just purchased the iphone 4s and I was told we cannot use the same Apple ID if we want to use icloud. If this is true when one of us creates a new Apple ID, will we lose our purchases made on itunes?

I'm not sure if this answer is correct, but I would think that the one who uses a new ID will lose the purchases as these purchases are associated with the other ID.
Just my two cents... iCloud is not a great service in it's current state. In my opinion, Googles services are just as good, if not better, and they work on the iPhone. That is not to say that iCloud won't improve over the coming months or years. But until it does, I'm more that happy using Googles mail, contacts and calendar.

All of the movies that we watch on I tunes have intermittent interruptions to the audio. It's like a one second blank every 20 seconds and we miss what is being said. This is independent of which movie is playing. Our Apple TV is hardwired.

All of the movies that we watch on I tunes have intermittent interruptions to the audio. It's like a one second blank every 20 seconds and we miss what is being said. This is independent of which movie is playing. We are on Shaw and have purchased their best modem and registered for the higher speed option. Our Apple TV receiver is hard wired back to our network hub and the hub is working correctly. There is no problem with the video. What could be causing this problem?

I own the movies and I want them to stay in my iTunes library basically forever.
But in both cases the file name no longer shows in the movie list, so I don't know how to re-download it from the Cloud.
iTunes prefs > Store > Show iTunes in the Cloud purchases.
This will show all your iTunes purchases in your library with a cloud icon down arrow. Click the icon to redownload or click on Play to stream without downloading.
Also see this , -> Download past purchases
and techncially, you don't "own" the movie, You simply have a license to use it.
Yet the first thing iTunes does when you hit the delete key is tell you that it will remove the movie forever from all devices and the library.
Actually, no it does not tell you that.
FYI: You should keep copies of all yoru iTnue spurahses as the labels/movie studios/copyright owners can pull their product at anytime and it won't be available to redownload.
Suggestions here -> http://www.apple.com/feedback/

My MAC won't recongise our new Ipod 5. Every time I try to update iTunes it says I need a newer version.

My MAC won't recognise our new Ipod 5. Everytime I try to update iTunes it tells me that I need a newer version.

Uopgrade your MacBook Pro to OSX 10.6.8 or higher so you can run the newest iTunes. Snow Leopard discs cost about $20 from Apple online (not available in retail stores).

HT202157 our apple tv won't recogonize our itunes id

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