HT203167 I purchased the full book from the iTunes Store after reading the sample but the full length will not download only the sample how do I fix this?

I purchased a full length book after reading the sample but only the sample will download how do I fix this as the full length book appears under purchased books?

First try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
From Here
http://support.apple.com/kb/TS3281
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

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HT4623 I have the updated ios6 but my I tunes will not open at all. How can I fix this?

I don't know how to fix my I tunes I can log onto it on throw the Internet so I know it's the right password. I have the updated ios6 software and have tried everything I can think of. Logging out and turning off the IPad and starting it back up trying to login under the settings/iTunes/login. Still nothing. It states it can't connect when I'm connected to wifi. Please help me resolve this dilemma. Thank you.

Do you have a mouse you can use to go to System Preferences and check the TrackPad and see that it is pairing and that the replacement batteries are good? There have been a few users who have had problems with suppossedly new batteries, turned out they actually were not strong enough to pair. If you cannot use a mouse, try a different set of batteries and see if that resolves the issue.
If that does not resolve it, take the TrackPad to an Apple store genius bar and have the techs test it to see that it is not defective.

When I install any theme, the homepage (more specifically Black Google) will not load as hompage. How can I fix this?

When I install any theme, the homepage (more specifically Black Google) will not load as homepage. How can I fix this?

Do a malware check with several malware scanning programs on the Windows computer. 
Please scan with all programs because each program detects different malware. 
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

My new mac book air will not show old emails. how can i fix this problem

my new mac book air will not show old emails. how can i fix this problem

The answer depends on a number of factors, such as the following:
If you have more than one email account, does this problem affect one, some, or all of your accounts?
Where did you last see this mail -- in your Inbox(es)? in some other folder(s) outside your Inbox(es)? somewhere else?
How old is the missing email -- yesterday? just before you got the new computer? over a week? over a month? over a year?
How are you reading email -- with the builtin Mail application? with some other mail-reading application? with a web browser?
How do you access your email on the server -- IMAP? POP? Exchange? web browser? other?
What version of OS X is on your new computer -- Mavericks (10.9.x)? Mountain Lion (10.8.x)?
Did you migrate your data and applications from your old computer when you set up your new computer?
For example, if the missing mail is the mail that was in your Inbox before you got the new computer, you are reading it with the builtin Mail via POP, and you failed to migrate data, then the mail was left behind on the old computer. The same would be true if the mail was in "On My Mac" mailboxes and you failed to migrate data.

I have the newest version of the mac book pro and i recently bought iLife 11 because i needed idvd but when i installed iLife my iphoto no longer works and will not let me open. How do i fix this

I have the newest version of the mac book pro and i recently bought iLife 11 because i needed idvd but when i installed iLife my iphoto no longer works and will not let me open. How do i fix this

Welcome to Apple Support Communities
iTunes in Mac OS X Tiger is outdated. Open  > Software Update to install the latest iTunes version for Tiger.
If you need iTunes 10.7 or a newer version, you have to upgrade to Mac OS X Snow Leopard. First, check that your Mac is supported > http://support.apple.com/kb/sp575 If it is, buy Snow Leopard > http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
After buying Snow Leopard, make a backup of your data, insert the DVD and upgrade to Snow Leopard. After upgrading, open  > Software Update, and install the latest Snow Leopard version. Finally, run Software Update again to install iTunes 11.0.4. If you want to install iTunes 10.7 instead, download it from the Apple website > http://support.apple.com/kb/dl1576

My privacy choices will not stay chosen...how do I fix this? Wasn't haven't trouble until the latest version update.

under the privacy tab I want to choose...remember history...BUT Firefox chooses use custom settings...how can I fix this?

The "Use custom settings for history" selection allows to see the current history and cookie settings, but selecting this doesn't make any changes to history and cookie settings.
"Use custom settings for history" stays selected if at least one of the History or Cookie settings is not the default to make you aware that changes from the default setting have been made.

I go to my settings and i change something and then i hit the home button and it wont let me go home. So i then try to turn my screen of and turn it back on to see if that will help. It will not shut off either. How do i fix this problem?

I have a problem! I go to my settings to change something and then i hit the home button to go home and it will not let me. So I hit the button on the top to turn it off to see if i can make it anybetter. My screen will not turn off! I tried to shut it off and it wont let me do that either. So now i am stuck in my iPod settings until my iPod dies. How do i fix this problem?

A reset may help. Tap and hold the Home button and the On/Off buttons for approximately 15-20 seconds, until the Apple logo reappears. When the logo appears, release both buttons.
No content is affected by this procedure.

I recently changed my aol password and now I cannot get mail. When I go to settings, Mail, Contacts, Calendars the accounts portion is grayed out and will not let me open. How do I fix this problem?

I recently changed my aol password and right after I changed, I cannot get mail. I get a a pop up block that says, Cannot Get Mail, the user name or password for AOL is incorrect, settings, OK. I go to settings as suggested but the account area is grayed out and will not let me open. Need help on how to fix this problem. I tried sync with my PC and that did not help either.

It sounds like you might need to contact Yahoo! if you aren't able to setup your email account as a new account after deleting it.
I found some links on the Yahoo! website that might help:
http://help.yahoo.com/kb/index?page=content&id=SLN4138&locale=en_US&y=PROD_MOBIL E
http://help.yahoo.com/kb/index?locale=en_US&y=PROD_MOBILE&page=content&id=SLN261 7

A text like box has appeared on the screen of iphone and have to double click everything also it will not scroll down or across how can I fix this?

A text like box has appeared on the screen of my iphoe and this has to be over the app I want to use. I then have to double click on the icon for it to open. I cannot scroll across or down. I can access the apps but because it will not scroll I cannot access all of the screen. Can nayone help please???

It sounds like VoiceOver is partially on. First try triple pushing the Home button. This may turn VoiceOver off. If that doesn't work going to Settings/General/Accessibility and make sure VoiceOver is Off. Note you may have to use 3 fingers on the screen to scroll.

I connected an old iPod from a different computer to my iTunes account and now my iTunes account will not let me download anything. My iPod touch will not take my password. How can I fix this?

I connected an older iPod to my new iTunes account to download my new library to it. Now my new account is not recognizing my password and I can not download anything to my library and iPod touch, can you tell me how to fix this?

Is your device recognized by your computer? If yes, copy the pictures and videos as shown in this article:
Copying personal photos and videos from iPhone, iPad, or iPod touch to your computer
If it is not recognized, try this first: iOS: Device not recognized in iTunes for Windows
Disable autosync in iTunes, right click on it in the device list and choose "transfer purchases" to copy apps and other media bought in iTunes to your new library.
Do the same again and choose "backup", to create a manual backup without syncing.
Since your device will be erased due to the new iTunes library during the first sync, you can use this backup afterwards to restore your settings and data.
Set up at least one contact and event on your computer before you start, to be able to merge calendars and contacts.

HT201272 Itunes purchased songs have disappeared from my Itunes Store after i changed the billing details on my appleID. My appleID has remained the same. I changed from a US credit card to a UK credit card and back to a US card. Thoughts?

My songs purchaed from Itunes in the past no longer show up when i log into my Itunes account with my AppleID. I have always used the same Apple ID, but i suspect it relates to the fact that I changed the billing information from a US card, to a UK card and then back to a US card.
The only songs showing up are the ones from my most recent purchases, but none of my prior purchases.
Is there a way to add these back?

Apple requires that you be a resident of the country of the store that you wish to use, supply a credit card issued by a bank in that country, with a verifiable billing address in that country.

HT4528 I've purchased a few dozen songs from itunes on my iphone. A few of these songs will not download properly and I keep getting a "unable to download song" message. My account info is correct and full signal.

I've purchased a few dozen songs from itunes on my iphone. A few of these songs will not download properly and I keep getting a "unable to download song" message. My account info is correct and full signal. It seems to continually keep trying to download but cannot. Please help!

i do understand that. if you purchased the music on the phone. its still available to you. if you go in itunes on your computer. go to purchases. there should be all the music you have purchased. there you can download the song if it isn't already and then sync it to your phone which will add the song to the phone. have you tried to power off phone and then try to download again. the itunes way is just another option.

I am having trouble downloading purchased songs to my iphone. I keep getting an error message that the song could not be downloaded. Why? How do I fix this?

I am having trouble downloading purchased songs to my iphone. I keep getting an error message that the song could not be downloaded. Why? How do I fix this?

Hello Dawnellk,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Previous purchases may be unavailable if they have been refunded or are no longer on the iTunes Store.
Best of luck,
Mario

TS1362 a few songs that I have purchased dont play the whole song one skips the whole first minute and 2 others stop before the end of the song. how do i fix this/

A few songs that I have purchased on Itunes have stopped working correctly. One skips the whole first minute and two others stop playing long before the end of the songs, how can I fix this without having to buy the song again?

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

The option Join CD Tracks under Advanced tab is now greyed out and unavailalbe from downloading audio CDs. How can I fix this?

the option Join CD Tracks under Advanced tab is now greyed out and unavailalbe from downloading audio CDs. How can I fix this?

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HT203167 I purchased the full book from the iTunes Store after reading the sample but the full length will not download only the sample how do I fix this?

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