HT204053 How do I recover my password for I cloud if I no longer have access to the email i have for my user name?
How do I recover my password for Icloud if I no longer have access to the email address I set it up with?
Welcome to the Apple Community.
1. You should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your account/security questions for you.
2. If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.
Similar Messages
-
I cant remember my itunes password but i cant recover it because i no longer have access to the email i used for my Apple ID
If the old ID is yours, and if your new ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
-
I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105412) -
What can I do? I've forgotten my password and dont remember the answers to my sercurity questions, and no longer have access to the email account i used for backup. How do I get my icloud password reset? Please help. Thanks in advance.
Please see Kappy's User Tip here:
https://discussions.apple.com/docs/DOC-4551 -
I'm trying to retrieve or change my password for an OLD iTunes account. I no longer have access to the email account in question. Apple will not accept my birthdate. What to do?
send an e-mail to the iTS customer service using this form, describe your problem and ask the folks there to help you sort it out.
JGG -
I switched ISP so no longer have access to the email address for my iCloud account how do I change it. Why isn't it as easy as changing my Apple ID.?
Hi dawn192,
Welcome to the Support Communities!
The articles below may be able to help you with this issue.
Click on the links to see more details and screenshots.
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Apple ID: Changing your Apple ID
http://support.apple.com/kb/HT5621?viewlocale=en_US
Cheers,
- Judy -
How can I reset my password if I no longer have access to the email account on file and cannot remember the answers to the security questions?
Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to call/email apple support, they will guide you through the process of resetting your security questions.
http://support.apple.com/kb/HE57 -
I need help! I no longer have access to the email that I opened my icloud account with many years ago and I can't remember my password anyway! However it continues to backup all my stuff. But I have no access to go in and delete items or manage my account. The pop-ups now tell me that my account is full and it will no longer be able to backup items. I would like to go in and delete items that I do not need to make room, but I can't! I have personally gone into the Apple genius store and presented the problem as well as called Apple support and talked with a live person. And no one has been able to help me. I cannot believe that I have basically lost my iCloud accessibility? I have a lot of money vested in music and priceless pictures! Please can someone help me?
I don't know what you mean by "closed" - icloud accounts stay in existence even if you disconnect all devices from the account. You can't delete them.
If you don't recall the ID or the password, and if the link above doesn't provide another way to get to the account, then you are out of luck. -
I no longer have access to the email I used to set up icloud how do I change it
I no longer have access to the email account I used when setting up icloud, I changed my primary email addy for itunes but icloud didnt update, how do i change my primary email for icloud without losing all my stuff?
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
I have the computer that holds my itunes library. However, I no longer have access to the email account (and therefore apple account) it was set up with so can't sync/update etc. How can I transfer the library to my new apple id? Any help gratefully received as searched the internet but can't find the answer!
Have ipod touch 4th gen, ipod touch 5th gen and ipod nano 7th gen all to sync to library.Hi Stillme,
You cannot transfer purchases from one Apple ID to another. You need to go into the old Apple ID and change it to the new email address instead of using a new Apple ID altogether.
Apple - My Apple ID
If you can't remember the password to the old ID, then click on Reset your Password, and answer the Security Questions. If you can't remember the Security Questions, contact iTunes Support and have them reset:
APPLE ID SECURITY CONTACT NUMBERS
Once you get into your old account, Edit the Apple ID to your new email address. Before you will be able to do that you are going to have to change the email address on the new Apple ID to something else.
Cheers,
GB -
how do i verify my icloud account if i no longer have access to the email address they want me to verify it with??
Go to http://appleid.apple.com and click 'Manage your account'. You will be able to change the non-Apple email address you use as a login. You will then need to log out and in again on all your devices.
-
I no longer have access to the email address that is stipulated as my rescue email address and I cannot remember the answers to my security questions. Please advise how I go about changing / updating the answers to the security questions.
Contact iTunes Support:
http://support.apple.com/kb/HT5699?viewlocale=en_US
or by email:
https://ssl.apple.com/emea/support/itunes/contact.html
Cheers,
GB -
I no longer have access to the email address used as my Apple ID and when I choose to answer security questions, my DOB had to have been originally entered incorrectly because it keeps failing. How do I get rid of my old Apple ID and create a new one?
Contact Apple, either through the link in that article or by phoning them. Alternatively, just create a new Apple ID; previous iTunes Store purchases won't be transferred to it.
(79271) -
I don't know what to do. I don't have access to my email and I can't remember the password to change it. I have a new Apple ID but I would like to use this one. It says my birthday is wrong so I don't know what to do.
iPod touch User Guide (For iOS 5.0 Software)
-
I am trying to delete my icloud account from my iphone as i no longer have access to this email and when i try to challenge the security question to access the account apparently i dont know my own date of birth. I cant delete the account as i dont remeber the passwrod and i have a new icloud account that i would like to link the phone to. Any help would be appreciated
thanksIf the old ID (iCloud account) is yours, and if it is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
This will not work if your current ID is an entirely new ID and is not a newer version of the old ID.
Maybe you are looking for
-
Click Box not working in Captivate 5
Why do simple things sometimes seem hard?? I have a click box created and set to "jump to slide x" when clicked. This is on a presentation imported from PP 2010 and using Captivate 5. When clicked in preview mode, the slide simply goes to the next
-
X-Fi CMMS 3D can't remix some videos w
I'm wondering why 'CMMS 3D' of 'Entertainment mode' set to 'Surround stereo' gives me only frontal-center and rear speakers (not front left and right!) in YouTube videos or mono sounds. Is it normal? Because to me doesn't make any sense. I'm using '5
-
My ipad 3rd gen is on ios 7.0.4 and its slow as ****....how do i fix this?
My ipad 3rd gen is on ios 7.0.4 and its slow as ****....how do i fix this?also there these apple people are not upto releasing ios 7.1 soon...i ve seriously lost all my fun in using this ipad.....what should I do?its lagging a lot...thanks in advance
-
Lightroom 4 is out and it doesn't support XP....
Take out of that what you will. Personally I doubt Adobe will drop XP support for their Creative Suite yet but the writing is on the wall and it don't look good, Belshazzar.
-
Is there a way to physically eject a stuck cd?
I have a cd stuck in my mini and the reboot/use system software solution won't eject it. It does not appear on disk utility. Is there a way to physically remove it without opening the case?