HT4859 I need help! I know longer have access to the email that I opened my icloud account with and I can't remember my password. I have tried asking Apple for help and no one has been able to! Any advice

I need help! I no longer have access to the email that I opened my icloud account with many years ago and I can't remember my password anyway! However it continues to backup all my stuff. But I have no access to go in and delete items or manage my account. The pop-ups now tell me that my account is full and it will no longer be able to backup items. I would like to go in and delete items that I do not need to make room, but I can't! I have personally gone into the Apple genius store and presented the problem as well as called Apple support and talked with a live person. And no one has been able to help me. I cannot believe that I have basically lost my iCloud accessibility? I have a lot of money vested in music and priceless pictures! Please can someone help me?

I don't know what you mean by "closed" - icloud accounts stay in existence even if you disconnect all devices from the account. You can't delete them.
If you don't recall the ID or the password, and if the link above doesn't provide another way to get to the account, then you are out of luck.

Similar Messages

No longer have access to the email I set up my Adobe account with...

All,
About 3-4 yrs ago, I purchased Adobe Premiere Elements. I now want to move this product to another computer. However, to do this, I need to find my serial number. To find my serial number, I need to log into my account. I cannot do this though, as the dialog box I get says "for security reasons you need to reset your password...we sent you an email with info" Or something to that effect. However, I haven't used that email address for years. So I cannot get a new password, cannot get into my Adobe account and cannot move my product to a new computer. Also...there is no phone support anymore for my product.
Wow...should it be this difficult?
J

I have had the same email address since I left CompuServe about 20 years ago, so never a problem there (and Norton Internet Security keeps track of my passwords in an encrypted database)
To be sure I do not have other problems due to lost information, I put all downloads in a folder on one of my internal hard drives (currently have 4 internals) along with a text file at the root of that folder which I update with serial numbers every time I buy a new program (disc or download) AND I copy that entire folder to an external USB drive or two
I work on the theory that there are two kinds of computer owners... those who HAVE had a hard drive crash, and those who WILL have a hard drive crash
I also make periodic backups of my boot/software drive, to make it easy to do a full restore
Hardware crashes or virus infections or simple software problems happen, so you should buy AND USE software to make a full backup of your hard drive to an external USB hard drive... plus, making step-by-step backups during a new setup or major program addition makes it easy to go back a step if something doesn't work
This backup and then restore is, of course, only to the same computer with a new drive (or the same drive as long as you don't mind writing over everything) since doing a restore to a new computer won't work due to Windows and many programs having activation information that is keyed to your hardware (which is why Windows will force you to RE-Activate if you change very much hardware)
The product I use is at http://www.terabyteunlimited.com/image-for-linux.htm
Image runs off of a bootable CD via Linux (the Zip you download includes a program to make the bootable CD) and it reads EVERYTHING on the drive, even the hidden registration information, so everything is restored when needed... and you may restore the image to a brand new drive in case of a crash, and not have to re-install anything

My ipod is disable and i can't remember my password. I tried recovery mode, what should i do?

I changed my password and i cant remember the new one. I tried some combonations but it just disabled it. I have tried recovery mode and i went to change my apple id password, but it didn't do anything. Should i go to the apple store or is there something i can do?
- Desperate

You said
i went to change my apple id password, but it didn't do anything.
That means that you successfully restored the iPod and it is asking for the Apple ID and password used to set up the iPod last time. That is the Activation Lock
iCloud: Find My iPhone Activation Lock in iOS 7
You have to enter the Apple ID and password

I'm trying to get access to a very old AppleID, but I don't have access to the email associated with the account anymore and it's saying my birthday is wrong. Can someone help?!

I'm trying to get access to a very old AppleID, but I don't have access to the email associated with the account anymore and it's saying my birthday is wrong. Can someone help?!

If you can't get the account's password reset via http://appleid.aple.com then try contacting Support in your country, they should (after they've confirmed your id and that it's your account) be able to reset it for you.
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
After it's been reset change the primary email address on the account to be an address that you have access to : Change your Apple ID.
And check/correct the date of birth on the account (select the Password And Security section on the account on http://appleid.apple.com, answer the security questions, and on the next screen the DoB should show).

I'm trying to retrieve or change my password for an OLD itunes account. I know longer have access to the email in question and Apple refuses to acknowledge my birthdate. What to do?

I'm trying to retrieve or change my password for an OLD iTunes account. I no longer have access to the email account in question. Apple will not accept my birthdate. What to do?

send an e-mail to the iTS customer service using this form, describe your problem and ask the folks there to help you sort it out.
JGG

I'm having problem with my icloud account,I don't have access to the email i once used to set up my icloud account,this is really affecting me,I can't backup and restore anything from my phone and device..anybody can help?

I'm having problem with my icloud account,I don't have access to the email i once used to set up my icloud account,this is really affecting me,I can't backup and restore anything from my phone and device..Can somebody help?

Hi Maastricht2014,
Until and unless you remember the password to your old email address, you will not be able to access the eBooks as those eBooks are only authorized with your old email address only.
The only workaround or alternative to access your eBooks will be to contact the eBook vendor and ask them to migrate the eBook from your old email to the new one.
Hope that Helps!
~ Arpit

HT5312 I no longer have access to the email address used as my Apple ID and when I choose to answer security questions, my DOB had to have been originally entered incorrectly because it keeps failing. How do I get rid of my old Apple ID and create a new

I no longer have access to the email address used as my Apple ID and when I choose to answer security questions, my DOB had to have been originally entered incorrectly because it keeps failing. How do I get rid of my old Apple ID and create a new one?

Contact Apple, either through the link in that article or by phoning them. Alternatively, just create a new Apple ID; previous iTunes Store purchases won't be transferred to it.
(79271)

Hello friends!! I have iprotect pro and I can't remember my password.I forgotten it ! can you help me?

hello friends!! I have iprotect pro and I can't remember my password.I forgotten it ! can you help me?

I believe this will be him: https://www.youtube.com/watch?v=LnGyDNKG0S0

I have 5 computers authorized on my account and I would like to deauthorize all of them. When I try it tells me I cannot do so until January 2016. Is there a way around this? I no longer have access to the computers that are authorized.

I have 5 computers authorized on my account and I would like to deauthorize all of them. When I try it tells me I cannot do so until January 2016. Is there a way around this? I no longer have access to the computers that are authorized.

Did you recently deauthorize a bunch of computers? You can only deauthorize all once year.
iTunes Store: Authorize or deauthorize your Mac or PC - http://support.apple.com/kb/HT1420 - and another helpful post: https://discussions.apple.com/message/17828050
You will have to contact Apple and request they remove the lock on a reset. iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

ICloud is registered to old iTunes account, how can I delete this account off my phone? It won't let me log out or delete icloud and I can't remember my password or security questions. Please help as its driving me nuts!

Hi there Apple Community!
I have a problem with my iCloud - it is registered to my old iTunes account (old work e-mail that doesn't work anymore) and I can't remember my password or security questions, argh.
Can someone help me delete my iCloud from my phone without restoring my phone as its driving me nuts!
Many thanks in advance.

Paulini88!!! wrote:
Hi there Apple Community!
I have a problem with my iCloud - it is registered to my old iTunes account (old work e-mail that doesn't work anymore)
Then update it to new email address. Creating a new AppleID is usually not a good thing as anything on your old account will not be transferred to your new account.
See this -> Change your Apple ID - Apple Support
and I can't remember my password or security questions, argh.
So reset them...
See this -> If you forgot your Apple ID password - Apple Support
Can someone help me delete my iCloud from my phone without restoring my phone as its driving me nuts
Restoring it will not delete it.
You need to turn it off (Settings > iCloud - Delete account then re-enable it with updated AppleID.
This is the ONLY way you can do it.

What can I do? I've forgotten my password and dont remember the answers to my sercurity questions, and no longer have access to the email account i used for backup. How do I get my icloud password reset?

What can I do? I've forgotten my password and dont remember the answers to my sercurity questions, and no longer have access to the email account i used for backup. How do I get my icloud password reset? Please help. Thanks in advance.

Please see Kappy's User Tip here:
https://discussions.apple.com/docs/DOC-4551

HT4113 I no longer have access to the computer that my ipod is sync'd to and my phone is disabled, having forgotten my password. What can I do to resolve?

I no longer have access to the computer that my ipod is sync'd to and have forgotten my password so the device is disabled. How do I resolve this?

recovery mode
open itunes on computer
plug cable into computer not iOS device
turn device off
hold home button and plug cable into IOS device. do not release home button until an itunes graphic appears on IOS device.
look to computer should have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808

HT5576 How can I reset my password if I no longer have access to the email account on file and cannot remember the answers to the security questions?

How can I reset my password if I no longer have access to the email account on file and cannot remember the answers to the security questions?

Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to call/email apple support, they will guide you through the process of resetting your security questions.
http://support.apple.com/kb/HE57

I recently changed jobs and no longer have access to the computer that contained my Firefox bookmarks. I don't have a Firefox profile. Is there any way to find and transfer my bookmarks to my new computer?

I recently changed jobs and no longer have access to the computer that contained my Firefox bookmarks. I don't have a Firefox profile. Is there any way to find and transfer my bookmarks to my new computer?

If you don't have access to the old computer any longer, '''no'''. Unless you were using something like the Google Toolbar & Google Bookmarks or Xmarks, which would have your bookmarks in an online account that you could access. Firefox doesn't include an online storage feature for personal data, yet. That is coming in a future version.
If you have a friend at your old job maybe they have access to that old PC and they could export your bookmarks to a file and email that file to you.

I no longer have access to the email address that is stipulated as my rescue email address and I cannot remember the answers to my security questions. Please advise how I go about changing / updating the answers to the security questions.

I no longer have access to the email address that is stipulated as my rescue email address and I cannot remember the answers to my security questions. Please advise how I go about changing / updating the answers to the security questions.

Contact iTunes Support:
http://support.apple.com/kb/HT5699?viewlocale=en_US
or by email:
https://ssl.apple.com/emea/support/itunes/contact.html
Cheers,
GB

HT4859 I need help! I know longer have access to the email that I opened my icloud account with and I can't remember my password. I have tried asking Apple for help and no one has been able to! Any advice

Similar Messages

Maybe you are looking for