HT204053 Seems my iCloud password is not the same as my iTunes. Where do I go to reset my iCloud password? I cannot access anything when prompted to put in my iCloud password because I do NOT KNOW it. Thanks!

Seems my iCloud password is not the same as my iTunes. Where do I go to reset my iCloud password? I cannot access anything when prompted to put in my iCloud password because I do NOT know it. Thanks! I've used my iTunes password for everything else Apple does and would like to use the same one for my iCloud.

Do the following:
Make sure you are signed into iMessage and FaceTime with your current ID. If they are signed into the old ID, go to Settings>Messages>Send & Receive and Settings>FaceTime, tap the ID, sign out, then sign back in with your current ID.
Then temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. (You should not have to verify the old email account so it doesn’t matter if you no longer have access to it.) Now go to Settings>iCloud, turn off Find My iDevice and enter your current password when prompted (even though it prompts you for the password for your old ID). Then go to Settings>iCloud, tap Sign Out (or Delete Account if you are not running iOS 8) and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address back to the way it was. Now you can go to Settings>iCloud and sign back in with your current iCloud ID and password (your data will download back to your device).

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How do I find out my password to back up and restore my new iphone 6? Its not the same as my iTunes password..

How do I find out my password to back up and restore my new iphone 6? Its not the same as my iTunes password..

I am guessing you are talking about an encryption password that you placed on the backup you put into iTunes on your computer.
If so, you elected to encrypt your iPhone's backup. You will need to recall that password, or you cannot access the backup.

Why not build same function in Itunes as Spotify offers ..? I Would definitely buy me access on site.. :-)

why not build same function in Itunes as Spotify offers ..? I Would definitely buy me access on site.. :-)

Spotify has a completely different legal and contractual structure, oriented towards subscription services. You never, ever, own the music you hear on Spotify, and both artists and labels are compensated at a minuscule fraction of the quantity they receive when you buy music from the iTunes store. It is not clear that the Spotify model will remain sustainable over time, as artists/labels have little incentive other than promotion to post their work there.
Apple would have to determine that such an arrangement was worthwhile to them (and you, and all the other parties) before they went that route. Technically, it is not hard for them.

My friend wanted to create a new iCloud account that was different to her iTunes and app one when she deleted her iCloud account that was the same as her iTunes it won't let her log into her iTunes one now

My friend wanted to create a new iCloud account that was different to her iTunes and app one when she deleted her iCloud account that was the same as her iTunes it won't let her log into her iTunes one now what can I do to fix it she has paid or apps and songs and of she makes another account everything will be lost.
Need help please :) thanks

Ah thanks Razmee however there is NO option to delete the iCloud account in settings!

My iPhone recently broke so I was sent a brand new iPhone to replace it, however, since receiving this phone, I cannot access anything which was previously backed up onto iCloud from my last iPhone. Please help me!

My iPhone recently broke so I was sent a brand new iPhone to replace it, however, since receiving this phone, I cannot access anything which was previously backed up onto iCloud from my last iPhone. Please help me!

If you are trying to restore to an iCloud backup, this has to be done during the initial setup process. If your phone is already set up, you will have to go back to Settings>General>Reset and tap Erase All Content & Settings, then go back through the setup screens again and when given the option, choose Restore from iCloud Backup (see image below). Be sure your phone is connected to wifi and your charger as this will take some time to complete.
Also, your replacement phone must be running the same iOS version or higher to restore to your backup. If you are running an older version of iOS than the device that was backed up, your backup will not be visible when you choose to restore to your iCloud backup. If this is the case, you'll have to update your replacement phone first.

HT201240 I forgot the Parental Controls password on my Macbook Pro, which apparently is not the same as my log in. How do I reset it?

I just set it up to let the kids i babysit play games online and i have no i dea what i set the password to. I really do not want to have to factory reset everything. What can i do?

Hi kingwm,
Welcome to the Support Communities!
What email account are you using? In Mavericks, if you look in your Applications folder, in a subfolder called Utilities, you will find the Keychain Access application.
The main keychain is called the "login keychain" and it is the one created for your main User account. Select the passwords category on the left, and look for your mail application. Double-click on the mail application and click in the "Show password" box. You'll have to enter your User admin password (the one you use when you turn the computer on) to see the password.
If this doesn't resolve your issue, you may need to go to your email service provider's website, reset your email password and then update the settings in both computers and any iOS devices you have.
Mac OS X 10.6: About keychains
http://support.apple.com/kb/PH7290
OS X Mavericks: About your keychain password
http://support.apple.com/kb/PH13762
Cheers,
- Judy

HT203421 how do i change my apple id account on the Mac App store? It is not the same as my iTunes account.

please help. i want my apple id for my Mac App Store to be the same as the one i am currently using for iTunes on the same iMac.

The problem I had was tI could't get to my email on my Ipad it kept asking for the password no matter how many times I changed the password , what did help me was to clear the internet Cache and Cookies , that worked
try that
The WoodWorker

Sort Order on Iphone not the same as on Itunes

Hi, after one of the recent Itunes updates I noticed the sorted order on my play lists is no the same on the phone.
I like to sort by date modified so that my pod casts are in the proper order on the phone. I can work around this by manually picking the next podcast, but still the problem remains and is a software issue which should be fixed.
So, anyone else notice this?
Thanks,
Mike

Yeh I've noticed the same thing, ever since this new iTunes update.
Clearly in iTunes I have my songs sorted in alphabetical order but when I sync to my iTouch the same playlist in the iTouch sorts in a random order.
My smart playlists in iTunes are sorted in alphabetical order, when I sync to my iTouch, all the songs muddle. Whereas normal playlist will sort in the order as I tell them to in iTunes, which follows up on the iTouch.
Weird :S

My iPhone is not the same as my iTunes account so i cannot sync it or i will lose what i have on my iPhone

my iphone doesn't have the same stuff on it as my itunes account. when i plug it in it wants to take off the stuff i have on my phone

Is there a question in there somewhere?
You can only sync to one computer. One thing you might try though, is log out of the computer with the other account (wife's?) and log in with yours, then sync.

Playlist Order Not The Sames As In iTunes

Hi,
I am using a PC with iTunes 8.2. I have a playlist that consists of 60's Music, 70's Music, etc, then abba, bangles, billy Joel. In operating system 2.2 the playlist displayed properly with the 60's, 70's... then abba, bangles. However, when I upgraded to 3.0 the 60's, 70's, 80's playlists are now at the end of the list. What is strange is that in iTunes 8.2, it displays properly, just not on the touch with 3.0. I don't know if I accidently did something to change the way the playlist is displayed or that now this is how it is displayed. Can someone help!

I see this problem too. The Playlist names (names, not contents) in iTunes are sorted by numbers and symbols first, then letters (e.g. "60's Hits" comes before "Acoustic Favorites"). But with OS 3.0 on the Touch the Playlist names are sorted letters-first, then numbers and symbols (e.g. "60's Hits" comes after "Zydeco Favorites").
I thought it was bad enough when Apple adopted this screwy sorting behavior for song names, album names, etc., but this is very irritating. At least with songs, artists, etc. there is a workaround with the Sort Option fields, but there is no workaround for the sorting of Playlist names.
Please report this issue here, maybe Apple will go back to the old sorting:
http://www.apple.com/feedback/ipodtouch.html

I don't remember my iCloud username that was used when I set up my Iphone4s. I know my apple ID but that is not the same thing. I need it to activate my phone.

I don't remember my iCloud username that i made when i set up my Iphone 4s. i do know my apple ID but according to my phone, it's not the same thing. When I sign onto icloud on my computer, it allows me to use my Apple id. Not on my phone though..

Dear Apple Company.
My name is Nguyen Tran Dai from Vietnam.
i beg you Apple People can help me and understand my situation.
i love Ipad, and dont have much money to buy a brand new so i had to buy a second hand
i bought it from a Vietnamese girl by searching chotot.vn apps on internet on an android phone.
we met together at a coffee shop. i test ipad air run very well, so i paid her 8 million 400 vnd. and i checked her icloud account, i have seen nothing so i didn't restore it at that time.
when back home i restored it and it appeared the owner's account that asking me to sign in '' kich hoat ipad", i couldn't, i tried to give her many calls but she didn't answer me. now i feel i am tricked by her.
i just quickly run to Apple store in Saigon asking people for help, but they said if i have something to improve that is my ipad, sorry, i do not have anything, when i bought it from that girl i asked her the received she said she lost it , and her box she left in her countryside far away from Saigon.
now i see i am stupid and not good for technology, trust me , i love icloud as i have heard many people say it's good. but now i feel that is not good. i lost my money which i saved such a long time.
my ipad infos is
serial DM******FK15
model A1474
XU1***93-13003
PLEASE help me
my phone number in Vietnam is +******
now i feel sorry for my money gone easily because of me dont know much about ipad.
<Personal Information Edited By Host>

I upgraded my macbookpro hard drive to 1 TB then migrated my files from time machine. I'm now locked out of the computer because the password is not the same as my usual one and one that was years old and not retreivable. How do I work around this?

I upgraded my macbookpro hard drive to 1 TB then migrated my files from time machine. I'm now locked out of the computer because the password is not the same as my usual one and one that was years old and not retreivable. How do I work around this?

Whether or not you are able to recover the data off the drive yourself will depend on if the drive suffered any impact damage in the crash. You can buy USB SATA or IDE adapters (Intel and almost all G5 use SATA) that will let you connect your hard drive to a computer (like a flash drive) to see if you can recover the data. If the drive has suffered physical damage if may not mount.
If you know someone who has one of these adapters you could try using theirs, otherwise you could buy one but you take the risk of the data on the drive being non recoverable. Regardless, both are much cheaper than $1699!
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HT204053 Although I have iCloud, my system preferences still show Mobile.me. I have to sign in with my mobile.me ID which is not the same as my Apple ID. I want to change my iCloud ID and password. How do I do it?

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you need to be running OSX 10.7 or 10.8 to use iCloud i believe. It shows you are using 10.6.8 which doesn't support iCloud.

The screen resolution in 1920x1200 dropped on my MacBook Pro 17". Seems like I have not the same pixels. There are also vertical, thin lines on the screen. Makes the screen look milky. Anybody knows what's going on and how to fix it?

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Take it to an Apple Store or other service provider for testing.

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My Icloud ID is not the same as my Apple ID how can I chamge my Icloud ID to match. Non of my photos are streaming over to my Icloud and I have been paying extra for additional storage space.

Start here, change your country if necessary and go to manage your account and request another email.

HT204053 Seems my iCloud password is not the same as my iTunes. Where do I go to reset my iCloud password? I cannot access anything when prompted to put in my iCloud password because I do NOT KNOW it. Thanks!

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