HT204088 I recently purchased 2 songs on iTunes and got charged twice on my bank account, I'm having trouble viewing my purchase history
I got charged twice for my recent purchase
What happens when you try to view your purchase history on your computer's iTunes ?
If both the charges are 'proper' charges (e.g. one of them isn't a temporary store holding charge) then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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I purchase songs from Itunes and as soon as I sync my phone, the song gets deleted. Does anyone else have this problem or know how to fix it?
I have random songs that a have paid for but they just disappear, or cannot be downloaded and so on. Sometimes they are indexed wrongly, and can't be found because of that, no work around because also the search function of itunes has gotten totally unusable. Not much fun to be an apple user anymore. I once used to be a very loyal user. My first apple was a Macintosh SE and an image writer II.
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I have purchased many songs on Itunes and then I sync to my Ipad. Then it tells me so many songs cannot be synced. Why? I also attach my connection and it is now saying this iphone is not connected when it is an Ipad connected to my MacBook Air. I also think that when you have an account with Apple they should honour your email to all your music and not just your laptop as I now have to use my old laptop which is about to die so what happens then.
What is the exact wording of the error message?
Were all songs purchased by the same iTunes account?
What did iTunes say when you contacted them?
http://www.apple.com/support/itunes/contact/ -
purchased songs thru itunes yesterday and also thru a free file sharing place. i added the songs to itunes yesterday & today i went to sync up and all the songs from yesterday have a error -69. what is the deal?
Usually a 69 indicates damage to a file ... but it's a bit suspicious that everything acquired in a short time frame is showing a -69. That has me wondering about disk damage.
Perhaps try running a disk check (chkdsk) over your C drive (or whichever drive you've got the 69-throwing content on).
XP instructions in the following document: How to perform disk error checking in Windows XP
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup (especially if it's running on the C:\ drive). The scan should take quite a while (especially on the C:\ drive) ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, do the items still give you a -69 when syncing? -
Hi! I have an 8th generation ipod and have purchased a new laptop with windows 8. I purchased new songs on itunes and can't seem to transfer them to my ipod now. Doesn't give me an option to check the box under albums like I had to do before my new computer purchase. I have authorized this computer to accept itunes. Not sure what else to do. Don't want to lose all my songs already synched. Help! Thanks!
What exactly happens when you try to sync?
Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
If so have you done anything like update iTunes on the computer since it last successfully synced?
Do the songs play in iTunes?
Does any media now sync to the iPod?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Try syncing using the manual method
Managing content manually on iPhone, iPad, and iPod -
I just downloaded the latest version of iTunes (11.0.4). Now I both unable to make purchases on iTunes and unable to sync my iPhone with my computer without restoring it to factory settings (which will erase my data). Is there someway to revert back to 11.0.3 version of iTunes?
If you have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar and Control+B to show the Menu bar
To sync to your iPod go to iTunes>Help>iTunes Help>Sync your iPod....>Sync You Device>Set up Syncing and follow the instructions. -
Hi. I'm trying to play back previously purchased tracks from iTunes, but keep getting the message "Your computer is not authorized for playback."
Suggestions?Click here and follow the instructions.
(79859) -
i recently upgraded my phone, and synced all my old stuff from icloud through to my new 5, now all the songs id already paid for are on my phone but arent able to be played??
You're using the same Apple ID to play the songs that was used for the original purchase?
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Help!!!
Delete any damaged songs, then redownload them from iTunes in the Cloud here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519 -
I would like to purchase music and when I go to purchase it asks to take the purchase from my credit card and I have a gift card that I would like it to take the money from first.
Part of the validation for credit cards is that they need to be registered to exactly the same name and address that you have on your iTunes account, which prepaid cards tend not to be. Do you have a proper credit card that you could use ? Or are iTunes gift cards available in your country so that you could try using them as your payment method ?
Until you have a valid payment method on your account and what you owe iTunes has been paid off then you won't be able to download any item from the store, including free apps (and updates to apps). -
I'm trying to make a purchase, but it tells me my Apple ID has been disabled, it will not let me create a new one-just a new password. Any suggestions????
This is asked and answerd many, many times every day - including several times this morning.
The forum search bar is on the right side of this page.
If changing your password does not solve, then contact itunes support. -
Anyone else having this issue? I have to cancel my debit card account with my bank and my security questions were changed. Very frustrated with Apple itunes customer support!!
why??? well you need them to help you with this... or just contact your bank and report this. I gues we cannot resolve this on our own.
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why am i being charged for something i did not buy
Hi alisia,
You must be aware that just because you see a charge on your account today, it does not mean that the charge was actually done today. If it is an iTunes charge, I can tell you from experience, it often takes several days before they show up....
GB -
I bought a ringtone and got charged twice for it and didn't recieve it
got charged twice for a ringtone but didn't recieve the tone what can I do?
I downloaded them from Verizon Tones. I've used Zedge in the past so I may install that again. I did eventually find my missing ringtones last night by accident!
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Purchase song on iTunes from 5c phone but can't play song on phone or mac
Purchased song on ITunes and entered correct apple id. song downloaded to iPhone 5C. Phone then synced with MacPro laptop on OS Mavericks latest version. This song will not play on phone or laptop. Get Info shows correct Apple ID. Whenever I try to play this song, get message this song is not authorized for this computer. I sign same Apple ID with correct password and get message Computer already authorized. When I click to play on same song again, get same message this song is not authorized for this computer. Song will not play on phone either. Just skips to next available song to play.
What is the exact text of the error dialog?
If I understand you correctly you are saying that you and your wife both use the same MacMini with seperate User Accounts. You each have your own iTunes Store Apple IDs. This could be a problem. One computer can only be associated with an Apple ID once every 90 days. This applies to using iTunes Match, automatic downloads and downloading past purchases. See this Apple KB article: http://support.apple.com/kb/HT4627?viewlocale=en_US&locale=en_US
Since you apparently had the MacMini associated to your Apple ID for iTunes Match, if your wife attempted to re-download anything from her purchase history she would have been prompted to associate the computer with her Apple ID, which it sounds like she did. At this time you must wait the 90 days before you may re-associate the MacMini with your Apple ID.
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