HT204370 my digital copy of a film downloaded but there's no sound or picture when it plays?

I downloaded a digital copy of a film but when I tried to play it, there was no picture of sound on the itunes player. Can anyone help please?

Hi kelmal,
Thanks for visiting Apple Support Communities.
Try these troubleshooting steps first if you are not able to play a movie downloaded from the iTunes Store:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Best Regards,
Jeremy

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I downloaded a digital copy of a film

Can someone help me, I downloaded a digital copy of a movie to iTunes, but it is not showing in my purchaese section of iTunes, nor is it appearing in my purchases on apple tv - I do however see that it was downloaded in my purchases list. any ideas?

Just found the answer on another post, it's in videos on the iPad, not in iTunes.

HT204370 my digital copy of a film downloaded but there's no sound or picture when it plays?

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