HT2480 I have a new Iphone 5. I have email set up on the exchange. Every morning it asks for my password and doe not recognize it. I have to go into setting and retype the password in order for it to recognize it. How do I fix it?
I have an Iphone 5. Email is set up on exchange. Every morning it asks for my password and then does not recognize it. I have to go into settings and retype the password in order for it to recognize it. On our other iphone it does not ask for a password. How do I fix this issue?
Have you looked at this?
http://www.att.com/esupport/article.jsp?sid=KB80510#fbid=fKZuZmJwiKV
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I have a new iphone and want to purchase ringtones from itunes. Itunes is asking answers for security questions I did not set up and I can't answer them. How do I get past this to be able to purchase. I can purchase songs on my MAC and sync but itunes doesn't give the option to purchase ringtones on the MAC, just the iphone.
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
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I have a new iPhone 5c and it keeps asking me for my voicemail password. Is this where I begin the voicemail set-up?
Usually, the default voicemail password is your telephone number.
Contact your cell provider. -
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I have a new iPhone 5. For some reason, when I received messages they are showing up as the GMT time zone, even though the time on my phone is set to EST.
Anyone know how to change this?
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I have a new iPhone 5. For some reason, when I received messages they are showing up as the GMT time zone, even though the time on my phone is set to EST.
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BP5440 -
I have a new iPhone 5C, have the sounds alerts set up. But I'm not getting sound alerts for new voicemail, only the red circle on the screen. How can I make the sound alert work?
I have had this same problem for weeks now with my 4S. I just got a new 5S after being extremely frustrated and the same thing - no sounds. After searching posts all over, I couldn't find a solution. I just told my friend of the issue and he asked "Do you have the Do Not Distrub on?" I didn't even know such a function existed. Upon looking that was exactly the issue.
To resolve, go to Settings> Do Not Disturb> Manual. If it is green, turn it off. You will now get phone calls and text alerts.
This functionality is also on your quick access utility menu (slide up menu). I assume this is how it was enabled on my phone.
I will post on other sites since I searched for weeks for this solution and didn't see it anywhere. Good luck! -
I use facetime on my ipad and i now have a new iphone c, when setting up my iphone i set it to the same apple account as the ipad, I now cannot use facetime I have tried to facetime a friend and I have also asked them to facetime me but when they do both iphone and ipad try to connect but both fail. Can you have more than one iso device logged into the same account.
Yes, I have both my iPhone and my iPad logged in all the time. Have you tried logging out and then logging back in? Here is an article that may help:
iOS: Troubleshooting FaceTime -
I have a new iPhone for work, set up on a new iTunes account (PC). I was told i can associate it to my home iTunes account (iMac) but don't know how. I want to save the work related apps as well. Any advice? Thanks
Thanks. I messed up with my husbands iphone because I was told the wrong thing. Now everytime I sync his phone it makes it look just like the other phone I had. Do you know how I can fix taht for his phone? Any settings I can turn off that will prevent all of my apps/contacts, etc from auto populating his phone?
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I had downloaded a number of songs on my old iphone 4, but it died before i had a chance to sync with my comp. now i have a new iphone and cant down load any of the songs i once had and have paid for. any ideas??
If you live in the US launch the iTunes store, then tap Purchases, then the "not on this phone" tab. If you don't live in the US you will have to buy them again, unless the iTunes Store support staff takes pity on you when you email them with a request for help.
BTW, how many songs can you download between daily syncs? -
I rec'd an alert that my "Apple ID and phone no. are now being used for iCloud on a new iPhone." I am not using iCloud and I don't have a new iPhone. Is this something to worry about?
Howdy Libbidydooda,
There are a couple of possibilities that may apply to the email you have received regarding your Apple ID. The first is that the email may be a legitimate warning that your Apple ID has been compromised. For this reason I would suggest that you change the password to your Apple ID as soon as possible. Use the instructions on this page -
Apple ID: Changing your password - Apple Support
In order to increase security for your Apple ID you may want to set up and use two-step verification. See this article for information about it -
Frequently asked questions about two-step verification for Apple ID - Apple Support
The second possibilty is that the email is an attempt at "phishing" in order to get you to reveal personal information. Typically this is done with an email that looks like it comes from an official source but has links to web pages that, while they may look like they are real, may actually be gathering your information for use by others. This article has more information about phishing -
Identifying fraudulent "phishing" email - Apple Support
For this reason it is important that you do not follow any links in the email, as they may compromise your security.
Thanks for using Apple Support Communities.
Best,
Brett L -
I have lost my iphone 3GS. It was backed up to my macbook pro using itunes. I now have a new iphone series 4 (china model). How can I access the backup information for my old phone and put it on my new one?
Thank you again for all of your help!! I really appreciate it!
I think I am following -- I was able to upload to my iPhoto and all photos and videos are there that is a plus! I tried to create an Event in my iPhoto and put all of my photos in that event but for some reason, now my iTunes it not recognizing that Event in my iPhoto. It is not allowing me to import just that event at the moment but I may be doing something wrong. At least all of my pics and vids are in iPhoto so that is a plus and I know they are at least saved somewhere. Just for some reason, my iTunes it not locating the event that I created with only those photos.
Thank you for letting me know about my contacts! How do I know if I have the contacts app?
Also, I had no clue that my iCloud could be backed up via cellular data! However, is this a new feature with the most updated iOS?? Unforutnatly I am like 2 iOS updates behind because I don't have enough storage on my phone. I still get the notification that my phone needs to be plugged in and connected to wifi in order to back up to the cloud :-(
How can I sync using USB? Right now when i click on the info tab for my iPhone in my iTunes this is the answer that I get -- I am a little unclear as to what it means.
Sync Contacts:
Your contacts are being synced with you iPhone over the air from iCloud. Over-the-air sync settings can be changed on you iPhone
Sync Calendars:
Your calendars are being synced with you iPhone over the air from iCloud. Over-the-air sync settings can be changed on you iPhone -
I Have a new iPhone 6 and my contacts, calendar and notes won't sync between my ipad air, imac, macbook air, iCloud. The three are fine and they sync OK...but the data won't reach my new iPhone 6. OS Yosemite, iOS 8.1.1
Any ideas?
Thanks!Hi vichochile,
If you are having an issue with syncing your new iPhone with the information that is in iCloiud (and on your other devices) we should make sure that iCloud is set up correctly on the iPhone. See this page for directions -
Apple - iCloud - Learn how to set up iCloud on all your devices.
Thanks for using Apple Support Communities.
Best,
Brett L -
hello recently i have purchased new iphone 5 its showing error (1) when i try to restore through i tunes and the iphone screen is stuck at itune kindly please help
Try to Restore on different computer with current iTunes. If still problem after Restore, then make Genius reservation or set up service and take or send to Apple for resolution.
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Have a new Iphone and trying to set up. Got to the page choose back up and both old phone and ipad are showing but cant select either and its just sitting there. what should i be doing?
You can transfer the purchases you made on your old iPhone 3 by plugging it in to iTunes and doing File > Devices > Transfer Purchases from your IPhone to the iTunes on your computer. This will get music you purchased in iTunes, apps, etc. (e.g., movies).
But for the rest you would need to restore a backup of your newly deceased computer. -
I have a new iphone and cannot delete the backup from icloud. It says that it is in use. I have read some of the other threads and it only seems to be haphazard solutions. Is there a definite way to fix this? I am not able to change icloud accounts.
Follow the steps in wjosten's post here: https://discussions.apple.com/message/13356770#13356770 (for Windows, substitute Outlook in step 2).
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I have a new iPhone 6 plus and all is OK. But the mail shows more than 400 'unread' messages whereas there are none in the mailbox or trash or anywhere else I have looked. I can send and receive with no problem. I'm sure I have no unread messages.
jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport
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