HT2623 smtp server offline-please advise

icloud server offline, cannot send email from mac, will not allow me to change settings because incoming mail server field will not allow text to be entered

You should confirm that your incoming (IMAP) and outgoing (SMTP) servers are set up as detailed in this page:
http://support.apple.com/kb/HT4864
There will usually be a 'pxx' number stuck on the front and you can ignore that. Please also always post your system when you have a qur=ery as it can make a considerable difference to the answer.

Similar Messages

  • SMTP Server Offline

    Hi all, OS X 10.8.3:
    For some time, through several OS upgrades, Mail.app has been unable to create iCal reminders from appropriate date/time data. Not only does the reminder fail to appear in iCal, but Mail behaves bizarrely afterwards, necessitating quit and relaunch.
    But now I have a much more annoying problem. I am told "SMTP Server offline". Initially, I assumed it was a temporary problem at my ISP's end. But then I realized that the oher Mac - on the same network - can still send.
    Restart makes no idfference. DFA and Repair Permissions report no problems, while Techtool Pro finds hundreds of "bad" files.
    Console generates this error message every 10 minutes... is there a clue here?
    "16/04/2013 9:40:08.050 AM Mail[222]: [<_LibSasl2SASLClient: 0x7fb2dd8241b0> mechanism: PLAIN security layer: no] Failed to start the SASL connection
    SASL(-1): generic failure: "
    Thanks.

    I have found the solution.
    One of the settings under Mail.app's Preferences, Accounts, Advanced pane is "Use SSL?" This must be left UNchecked for my ISP. The confusing thing is, it WAS left unchecked.
    I had a new email being composed, and decided to open the pull-down SMTP List at the bottom of the email dialog's header. I selected "Edit SMTP List" and then highlighted the troublesome entry. Under the Advanced tab, was the setting "Use Secure Sockets Layer (SSL)" and it was selected!
    I.e. despite being set to OFF in the Preferences dialog, it was ON in the "SMTP List" dialog.
    This would seem to be a bug. Anyone know how to report this to Apple?

  • Where are the SMTP Server services, please?

    Hello
    Not sure this is the correct forum but can't see anything else.
    I use Visual Studio with IIS Express server. I wish to set up and configure the SMTP services so that I can test STMP email scripts.
    The SMTP server has to be set up from the Control Panel of my Win 7 PC (Windows Features), under Internet Information Services, but all I can see is this:
    Windows Features
    There is no reference to SMTP services. Likewise, if I go to Internet Information Services Manager (right-click on Computer and choose Manage), I cannot see SMTP Services, either:
    Manager
    Thank you for any advice. Please note that I do not have the Windows 7 installation CD (the Packard Bell PC I have came with Windows already installed).
    Thank you.

    Hi bluenose_ted,
    Thank you for visiting the MSDN forum. I’m afraid that it is not the correct forum about this issue, since this forum is to discuss and ask questions about the setup and deployment of .NET Framework.I am moving your question to the moderator forum ("Where
    is the forum for..?"). The owner of the forum will direct you to a right forum. Thanks for your understanding.
    Best regards,
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

  • Mail - SMTP Server Offline

    I am unable to send emails from my new MacBook on Mail using the SMTP server. I have a hotmail account and the server has apparently been offline for about a week. I am able to receive emails with no problems but Mail is unable to connect to the outgoing server. Also, I don't know if it has any impact, but I believe that Microsoft are trying to phase hotmail accounts to Outlook. Any advice?

    alexanderfromgbr wrote:
    Thanks, but I found that thread but it made no difference.
    I was able to find ports 25 and 587, but not 465 - if that matters. The text on ports wasn't terribly clear to be honest.
    465 is not a supported port.
    Here are the correct settings, are you using them?
    Incoming (POP3) Server
    Server address: pop3.live.com
    Port: 995
    SSL Encryption: Yes
    Outgoing (SMTP) Server
    Server address: smtp.live.com
    Port: 25 (or 587 if 25 is blocked)
    Authentication: Yes
    TLS or SSL Secure Encrypted Connection: Yes
    User name: Your email address
    Password: Your password
    If you don’t want email to be deleted from your Outlook.com inbox after it’s downloaded to your email app, select the Leave a copy of messages on the server option.

  • SMTP Server offline since last security update in Mavericks?

    Dear community
    Since last weeks security update in OX10 Mavericks Version 10.9.2 the SMTP Server in my Apple mail went offline. According to my provider all is fine and should work. I could already fix this proplem once by reentering the passwort in the advanced settings to the SMTP server. It worked fine for a day and is now offline again. After trying trice to manually add the password again, the server came online again.
    Is there any solution to stabilisize the SMTP server settings?
    Thanks for any tips
    Daniel

    Hi there marabu61,
    You may find the troubleshooting steps in the article below helpful.
    OS X Mail: Troubleshooting sending and receiving email messages
    http://support.apple.com/kb/ts3276
    -Griff W. 

  • MAC MAIL (smtp server - offline)

    This is to address smtp server going offline:
    troubleshooting steps:
    Option 1.
    - Mailbox - Take account Online
    if that doesn't work...
    Option 2.
    - check smtp server
    - Mail - Preferences - Accounts - Outgoing Mail Server (SMTP)
    - remove current smtp server then add again
    - take account offline then online
    - quit and reopen Mac Mail
    Option 3.
    - delete and recreate account
    Anyone experiencing the same problem? I have att.net. One email working with same smtp server. Other email setup, same att account with the same settings but smtp offline. Is this a Mac update issue? Time warner email accounts having the same problem.

    Gerald Gifford wrote:
    I have not been able to send via my Mac.com/Me.com account since about 5PM PDT today.
    I can send and receive (at my Mac.com mailbox) using att.net and gmail.com. The same message sent from the Mac.com smpt server fails as it is never sent.
    I have just been able to send mail again. It is 2222hrs., 23 May.
    Jerry
    Any one else having this problem?
    Jerry

  • Gmail SMTP server offline

    After changing gmail password I can receive Gmail but cannot send Gmail. The Gmail SMTP server says it is offline. Connect Doctor says failed to login to SMTP server and check password. Password is correct as it works to enter gmail on line.
    Google iMap accounts are OK but not the SMTP
    I have tried creating an automatic App password but it does not work so I revoked it
    Email works fine on iPad and iPhone but not on the IMac

    Try re-entering all of the account's preferences, it is possible one or more preference is corrupt even though it looks fine.

  • TS3276 Outgoing smtp server 'offline'

    My outgoing smtp server is correctly configured yet shows as 'offline'. How can I put it online?
    Thank u.

    Assume you've solved the problem yourself or it corrected itself but if not try going into your mail preferences and the account settings.  For each account you can edit the outgoing SMTP server list.  Go into the advanced settings for the account showing offline.  Even if there is a password stored, retype the account password and click OK.  The account should go back online.

  • Can't send e-mail- smtp server offline or disappeared

    Hi!
    I've had issues sending e-mail from my @mac address for about a week.  I can send from iCloud on the web but not from iPad, iPhone or MacBook.
    Sometimes the server is offline, sometimes just not there at all - the error msg gives the smtp info and says I can't connect. Connection Doctor says everything is fine.
    I've tried….
    - turning off iCloud on all devices and re-booting
    - removing a second e-mail account
    - manually changing smtp settings
    Receiving mail is fine.
    can anyone help??!

    Hey ruthccraig1, 
    Welcome to Apple Support Communities. 
    It sounds like there’s an issue sending emails from your iOS and Mac devices. The article linked below provides troubleshooting tips, like reconfiguring a hardware firewall, which can help you resolve the issue sending emails from your devices.
    Mail (Yosemite): If you can’t send messages
    Ciao,
    -Jason

  • Forms 6i Installation,Please advise

    Hi,I
    I want to develop the forms in applications.Can I install the Forms Developer,Forms Server also.
    What is the difference between the Oracle Forms Developer and Oracle Forms Server?
    Can I do the same procedure for Reports Developer and Reports Server.
    Please advise which one should be installed my laptop.
    How can I remove or deistall the older version of ORacle Forms?
    Please advise

    There it shuldn't be any problem. I've got 6i installed among many other things. It was the last product I installed and there was no conflict, even though there were some oracle processes started.
    Make sure your oracle services are shut down. Use the 6i installer to perform the task and verify the PATH environment variable. Check if there are some other oracle home installed with a pre-OUI (Oracle Universal Installer) installer.
    ...

  • "Rules" not functioning for organization of Mail.  Please advise.

    In order to make my life easier, I've set up some rules to help organize my mail. For example, I set up a rule that says:
    If the From contains [email protected]
    If the To contains [email protected]
    Move message to the folder entitled myfriend.
    This rule works for all incoming mail, but does not work for sent mail. Why not? And what do I need to do so that all email, either recieved from that person or sent to that person always ends up in the same folder (i.e. the "myfriend" folder which is located in my Imports folder, meaning it is taken off the mail server)?
    Please advise
    Best,
    Tim
    Powerbook G4 Aluminum   Mac OS X (10.4.4)  

    Landolphe,
    First of all the update from 10.4.3 to 10.4.4 did not do any updates to Mail, so that should not be an issue. Your short description of the Mailboxes folder does not immediately seem out of line, but difficult to tell, yet.
    If anything has taken place to move any folders and mailboxes around, then Rules can sometimes lose track of the target mailbox -- have you moved anything, either in the Sidebar of the Mail window, or using the Finder?
    If your mailboxes, or at least some of them, originated in Panther, I want you to read the article at the link below, and then get back to me with some observations, before attempting any changes:
    http://docs.info.apple.com/article.html?artnum=301315
    This issue of leftover files applies not only to mailboxes you have previously created (which are in the Mailboxes folder the article mentioned) but can also apply to those mailboxes in account folders created prior to the upgrade to Tiger.
    Also, please report the size of each file or folder. Do not, however, try to list the files that are within the folder named Messages, that is found in each and every mailbox.
    More info, please.

  • Can I get help with my outgoing email?  SMTP server is correct but says is offline.

    When I try to send, I get {Connections to the server “smtp-server.gt.rr.com"on the default ports timed out. Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be delivered.”}
    This is weird, as my outgoing mail setting is exactly as it should be, I called the service provider and he set them up. 
    But for some reason, when I edit my server list, it lists my outgoing mail server as being 'offline' in brackets, and I don't have any option to take my accounts 'online' as I thought they were. I have even checked and everything is as it should be.
    I have deleted this account, added a new outgoing mail server and I get the same message.
    I have deleted my account (but archived my mail boxes) and started from scratch, and entered the correct info as before, but I still get the same message? Please help?!

    Hello,
    In Mail's Window menu item, choose Connection Doctor, does that report failed for smtp?
    Modt likely the port or authentication method if nuser & Password are correct... sometimes the user ID is  JohnDoe, other times it needs to be [email protected]

  • Outgoing SMTP server is offline

    MacBook Pro, Using OSX Yosemite, apple mail client, gmail address
    IMAP addresses are online but SMTP outgoing is offline.   I have tried Connection Doctor and get the red dot everytime.  Cannot try diagnostics as it is light grey. Please advise asap.

    Hi Suzie9, 
    Thanks for visiting Apple Support Communities. 
    It sounds like you're not able to send email from Gmail on your MacBook Pro after updating to Yosemite.
    There could be several causes of the behavior. I would start with the troubleshooting steps in the "Mail Connection Doctor shows one or more red dots in the account Status column" section of this article:
    OS X Mail: Troubleshooting sending and receiving email messages
    This article contains a variety of steps that can help resolve an issue like the one you're seeing. 
    All the best,
    Jeremy

  • I cannot acess some of my emails. Thunderbird keeps saying "connection to SMTP server (email adress) timed out. What does that mean? What do I do please?

    I purchased 2 new email, adresses a few weeks ago. Both were fine but a few days ago I was stopped sending and stopped receiving emails on the one. The message comes up on my screen "connection to SMTP server (followed by my email adress) timed out. That does not mean a thing to me. What should I do please?

    Thankyou.
    I had been asked by ICANN some days ago to do something but I thought it was a scam so ignored it. Most other users I have spoken to have never heard of ICANN or been asked to 'register' with them or whatever. Anyway, post writing to you I have now 'registered' with them . When I now click on my incoming email adress it just says "failed to connect to server" but why it fails I do not know.

  • I installed the new google maps app and I am unable to make it work because it says, cannot reach server. I have a iphone 4 with 6.0.1 up to date. Please advise where I can locate to chech if my location is turned on.

    I installed the new google maps app and I am unable to make it work because it says, cannot reach server. I have a iphone 4 with 6.0.1 up to date. Please advise where I can locate to check if my location is turned on.

    i found a solution for this issue when google maps shows you an empty map error message cannot reach server. Click on  the icon next to search and you are supposed to be presented with your profile, if not u will have an empty space. click on that space, then the "gear " Icon and logout.
    restart your iphone then strat google maps again and log back in.
    apparently this is happening when you change your google acount password or enble or disable 2 step verification.

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