HT2693 I have bought over £280. Worth of Simpson doughnuts from my iTunes account but the app went down eight weeks ago and the game reset it's self back to level one.
Can I get a refund back from iTunes as I have lost the game and all the levels and money when the game crashed ?
Go to the app store and locate the app, then click on the app support button.
Similar Messages
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I have an iphone 4.
I disconnected it from my iTunes account but I am still using the iphone and the Apple ID.
If I make a purchase will it work?
Also, how can I reconnect my iphone to my Apple ID?Do you mean that you removed the phone from the 'manage devices' section of your iTunes account ? If you do then that won't stop you being able to purchase items on your phone - you only need to be logged into an account to be able to purchase with it.
If you do mean the 'manage devices' section then you can associate, or re-associate, a device (or computer) by using iTunes Match, or automatic downloads, or redownloading past purchases on it : http://support.apple.com/kb/HT4627 -
I have my own itunes account but on an old computer, can i download and back it up on a new computer
I have my own itunes account but on an old computer, can i download and back it up on a new computer
Sync with new computer?
https://discussions.apple.com/docs/DOC-3141 -
My daughter has an iphone 5s and I have her old 3GS. She receives all my imessages that I rcv or send to other people. Can anyone advise how to stop this? we have removed the 3gs from her itunes account but it hasn't stopped the issue.
There are a lot of posts in the forums today with people having problems with iMessage. There was also a published outage yesterday, so it's possible there are still some issues that may be impacting you both.
I would just wait it out - I'm sure it will be sorted out soon. -
I have Apple TV. Today I rented a movie to watch on it. It took my money from my itunes account. It keeps saying that a problem occurred while downloading. It also says to try again later. I have turned off and I have unplugged but nothing works. What do I need to do?
Something like this happened to me, where something went wrong on Apple's end and a movie I rented wouldn't play. I contacted Apple over the phone and they gave me back my money and fixed the problem for future use.
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I was wondering if an individual would be able to sync certain items from one itunes account and and items from a different itunes account to the same ipad?
You move the song files to /Users/Shared/ and then into iTunes from the other Mac OS X user account.
If you want to change the iTunes Store account associated with them, you need to redownload them from that account.
(60812) -
We created an Itunes account in the cloud for my daughters Ipod touch. However she already had an itunes account and now the PC will only see the original itunes. How do I sign into the new account to upload music from CD etc and create a new library?
If you can't remember the password for the ID, and no longer have access to the email account associated with the ID to reset it, try contacting iTunes Store support: http://www.apple.com/emea/support/itunes/contact.html. They frequently deal with Apple ID password issues.
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I would like to have the movie the avengers deleted from my itunes account. I thas caused my ipad to freeze up. I have deleted but it keeps trying to download on my ipad. help!!
If you mean associated with your AppleID, you need to remove the payment method from your account: https://appleid.apple.com/
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Can not purchase on iTunes. Have $ in account but getting errors. Appears trying to use credit card info and credit card processing down. please advise if I have a set up issue or if there is just a technical problem with iTunes store.
hmm i wonder if this is related to the paypal issue...
http://discussions.apple.com/message.jspa?messageID=2234044#2234044
L -
Music on my iTunes account has disappeared, but still have it on my older iPod; want to upload it to iTunes, but when I hook up to computer, iTunes wants to overwrite the iPod. I fear I'll lose it all. Any help?
Hey blite923,
Thanks for the question. If these are purchased songs, you can transfer purchases from your iPod to your computer without syncing:
Re-download or transfer your iTunes Store purchases from an iPhone, iPad or iPod to a computer - Apple Support
http://support.apple.com/en-us/HT1848
Transfer your purchases to your computer
Before you transfer your purchases, make sure that your computer is authorized with the same Apple ID account you used to make the purchases. Learn how to authorize your computer using iTunes.
If you bought the iTunes Store content on your device using multiple Apple ID accounts, you'll need to authorize the computer for each one.
To transfer purchases from your device to a computer:
Connect your device to the computer. Wait for its icon to appear in iTunes.
Go to File > Devices. If you're using iTunes for Windows and can't see the menu bar, learn how to turn on iTunes menus in Windows.
Choose Transfer Purchases from [device name].
This feature works only for content bought from the iTunes Store. Any items that you imported from audio CDs or received from other sources won't copy from your device to the iTunes library. However, all podcasts from your device's Podcasts app and copies of all PDFs and books from your device's iBooks app will transfer to the computer. Learn how to transfer media to your iTunes library.
Thanks,
Matt M. -
Recently i've recovered my iTunes account but the credit i used to have it's gone, how i recover it?
Recently for security reasons i've lost my iTunes account for a while and now i have it back, but the 18.99$ that i used to have are now gone, how can i get back my money for buying apps, music and all that stuff? help please
Hello there, lucozade.
The following Knowledge Base article should provide you with the exact information you need:
iOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
My 5th gen iPod touh was stolen a month ago. I immediately removed that device from my account and yet today I looked at my photostream and there are tons of pics of these people on my photostream. How do I get this to stop?!?
Change your iCloud ID password: http://support.apple.com/kb/HT5624. After doing so, go to Settings>iCloud, tap Delete Account, then sign back in with the new password.
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How do I change an iCloud account using an old email address I no long have access too?
Welcome to the Apple community.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple IDand that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
how can I reset my rescue email?
You cannot and need to ask Apple to reset your security questions. To do this, click here and pick a method; if the article doesn't list one for your country or you're unable to call, fill out and submit this form.
Changing the rescue email address requires supplying two of the answers. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111899) -
The backups mentioned above only back up NEW photos I took and put them on my cloud. My PC wouldn't recognize my phone without updating to IOS 7. I did some chores and came back to my phone and I have an error message on my iPhone screen. When I log into iTunes, it asks me to restore my phone, but I know that will wipe out the photos for good. Is there any way to get these old pics off my phone before restoring? Very special pics of my little boy on here.
Read this... import photos to your computer...
http://support.apple.com/kb/HT4083
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