I have money in my iTunes account but when I went to buy an app it said I had to do security questions and I don't remember my answers and it have me a page to go to but the reset website is sending to an email that isn't mine so I can't get my app
how can I reset my rescue email?
You cannot and need to ask Apple to reset your security questions. To do this, click here and pick a method; if the article doesn't list one for your country or you're unable to call, fill out and submit this form.
Changing the rescue email address requires supplying two of the answers. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111899)
Similar Messages
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"i have a problem with my itunes accounts. When i want to buy in-app features i got an error that;
"Please contact with iTunes support for completing this process"
i checked my device settings and i tried my account with another ios device but result not changed. i still get same error. my credit card address info and my account address info same with each other. i tried my other credit cards but i got same error.
Please check my account details for solving this issue.These are user-to-user forums, you are not talking to Apple here.
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, the try selecting Purchases, Billing & Redemption -
I recently put money on my itunes account but the problem is when i went to purchase music the credit card information needed to be deleted and i forgot the answers to my security questions what do i do? I was told by a friend of mine that all i had to do was call apple support and i would be able to re start the secruity answers.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96653) -
My email is valid and I know this because I am receiving other email from Apple and this is the only email I have not been able to recieve. please help
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97764) -
I have money in my itunes account but when I try to buy a song it doesn't let me buy it or download. It doesn't do anything!
You cannot and need to ask Apple to reset your security questions. To do this, click here and pick a method; if the article doesn't list one for your country or you're unable to call, fill out and submit this form.
Changing the rescue email address requires supplying two of the answers. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111899) -
I'm receiving money in my itunes account but my stepdad recently cancelled my allowance. Any idea where it's coming from?
It wasn't cancelled.
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So I have a problem with iTunes not letting me download anything without first responding to some security questions which I don't remember setting up, how can fix it? Oh, and it won't let me reset the questions either!
If you mean that you aren't getting the reset link, then from the page that you posted from :
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
You can contact iTunes Support in your country via this page : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
I don't remember my security questions and I'm not in America now. I want to reset resurce email address but I can't have a phone call. Please send information from email, thank you.
<Email Edited by Host>The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
These are user forums. You are not speaking to Apple here. You should not put a valid email address in a forum message. -
We just got a new phone for my daughter. I am trying to restore from itunes account but the language is not English. How do I restore to English from the Hello screen?
WHen in the setup part the first question after hello should be language
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I haven't purchased anything from iTunes in awhile, but when I tried to purchase a song today, iTunes asked me for answers to security questions. I don't remember selecting or answering any security questions. Can I and how do I reset my security questions?
Contact Apple over the phone and ask to speak with Account Security. http://support.apple.com/kb/he57
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hello, I am trying to add get my computer authorized for my itunes account, but the store is not showing the "authorize your computer" tab...
never mind... found it after finding someone else's answer to the same questtion. I liked the Alt S information, that was the greatest help. I was looking in the wrong place. That must be a common occurance.
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I have had i phones for the last six years and i just bought the iphone 5. I tried to download a paid application and for the first time i am asked to answer my security questions which i don't remember. In order to reset my question i need my rescue emai,which does not exist.can anybody help????
That is normal for purchasing apps for a device not previously associated with your Apple ID.
You will need to contact iTunes Store Support here: http://www.apple.com/emea/support/itunes/contact.html -
I am having problem with my itunes account because when i try to buy something online it say..Your purchase can not be completed for assistance, contact itunes support.
What happened when you contacted iTunes support as directed?
http://www.apple.com/support/itunes/contact/ -
I'm trying to Chang my security question. But when I hit the reset its not sending to my email
I'm trying to Chang my security question. But when I hit the reset its not sending to my email
If it hasn't arrived after a few hours and isn't in a spam filter, you need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95537) -
I'm trying to reset my security answers but it sends the link to a different email that isn't mine.
I'm trying to reset my security answers but it sends the link to a different email that isn't mine.
Hi Hwkzwn,
If you are having issues resetting your Apple ID security questions, you may find the following article helpful:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Regards,
- Brenden
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