HT2693 there was an xl file that was sent to me via mail, but i need to edit it an send it back and mac is not letting me do that

I have installed office 2011 on my macbook air but still cannot use it or edit mail working.

bschau1963,
sometimes updates have other updates as prerequisites, so one set of updates can lead to another set of updates. Unless it is asking you to apply the same update over and over again, you should probably accept the new set of updates that Software Update is offering.

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Can't open my pdf file in Word it is converted to word but I need an editable copy

I can not open my file in word it is converted to a word file but it will not open and I need an editable copy

Hi,
Please let me know the exact workflow you are following.
Does it occur with all files?
Are you trying to convert from within Reader or from Browser.
If from Reader then make sure you are signed in within Reader
Also try updating Reader to the latest v11.0.09 and check.
Regards,
Florence

I want to change my id email address, but I need to change it to the address that is my repair address and it will not let me do it. How can I make the change?

I need to change my id email address. The address I need to use is also my repair address and it will not let me make the change. Can someone help me. I cannot find a phone number to call that will help me with this problem.

There isn't a phone number for iTunes Support.
If you mean that the address is your rescue email address then follow the steps half-way down this page for changing it http://support.apple.com/kb/HT5312 :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
You can then try using it as your primary email address on your account (you may need to log out and back in after removing it as your rescue email address).

My daughter had an update for itunes which she did. She said that there was also an update for ipod but it had told her it failed. However, now when she connects USB cord it tells her she must restore. Is she going to lose everything on the device.

My daughter had an update for itunes which she did. She said that there was also an update for ipod but it had told her it failed. However, now when she connects USB cord it tells her she must restore. I am assuming that it updated to IOS 6. Is she going to lose everything on the device if she goes ahead and restores it? She does not have anything backuped in the cloud as she was not aware that this update would cause this issue.

If her iPod was backed up, she will lose the data on the iPod, but it could be restored from the backup.

At event calendering site, getting message "There was a problem with your event submission. If you have disabled JavaScript please enable it and try your submission again." Javascript is ENABLED on my computer.

I'm trying to submit an event to the events calendar at http://calendar.jtnews.net/events/index.php?com=submit. After I enter the Authentication words and press Enter, I get the message, "There was a problem with your event submission. If you have disabled JavaScript please enable it and try your submission again." According to my Firefox/Tools, etc., button, Javascript is enabled. I

Hello mjswooosh,
I'm very disheartened to hear that you've had ongoing problems when attempting to order from BestBuy.com. Our goal is ever to provide a fun and efficient shopping environment! Certainly creating aggravation serves neither you nor us and I apologize sincerely for this having been your experience.
We recommend the troubleshooting steps you mentioned (i.e., clearing the browser cache, deleting temporary internet files and cookies) because this is the most common cause of this type of problem. I too have encountered this issue from time to time and these steps have almost always resolved the problem. I say almost always because there's one further step you can try: ensure that you have signed out of BestBuy.com, then perform the browser maintenance steps we've recommended. Afterward, before signing in to BestBuy.com, add your desired items to your cart and sign in as part of the checkout process. When the standard steps have not netted a resolution for me, this has solved the problem each time.
I hope this helps. I'm very grateful that you took the time to write to us with your concerns and for sharing your very valuable feedback about your online experience.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

My HD died on my iMac. I replaced it and lost everything that was on it. I found my source disks from my original purchase for Final Cut Express HD 3.5. I now have Maverick ISO and it will not let me load my software so I can continue my film work. ???

My HD died on my iMac. I replaced it and lost everything that was on it. I found my source disks from my original purchase for Final Cut Express HD 3.5. I now have Maverick ISO and it will not let me load my software so I can continue my film work. How do I get it too recover it without paying for it again since I paid for it already and have projects in progress that need to be completed?

1) Partition your hard drive or add an external drive and install Snow Leopard (with the Optional Rosetta) into it and then you can dual-boot (System Preferences:Startup Disk) into Snow Leopard and run FCE 3.5 there.
2) Use one of the following methods to install FCE 3.5 into Mavericks:
a) Pacifist: http://www.charlessoft.com/
b) Jeremy Johnstone's Terminal method: http://www.jeremyjohnstone.com/blog/2012-03-11-installing-final-cut-pro-studio-2 -0-on-mac-os-x-10-7-lion.html
Reports on this forum seem to confirm that Final Cut Studio 2 will continue to operate in Mavericks once it is functionally installed, albeit some plug-ins may fail to function. FCE 3.5 is the same generation as FCS2, and presumably will continue to operate in Mavericks, as well.

How do I fix the compatibility issue between my iPhone 4S with iOS 7 and my Pioneer car stereo? There was no problem with iOS 6, but now I get a message saying "this device is not compatible" and so I can't use Netflix for example. How do I fix it?

How do I fix the compatibility issue between my iPhone 4S with iOS 7 and my Pioneer car stereo? There was no problem with iOS 6, but now I get a message saying "this device is not compatible" and so I can't use Netflix for example. How do I fix it?

This is a typical response from the manufacturer. Did you try the fix that Lawrence mentioned. When Apple or any other phone manufacturer update phone software, they have the latest Bluetooth installed. It is usually the problem with the radio manufacturer that they devices are using the older Bluetooth protocols. You can try this support document http://support.apple.com/kb/TS3581 and see if anything there helps, but generally it requires the radio manufacturer to update their firmware.

Trying to open Aperture, but I get the message, "There was an error opening the database for the library "/Users/davewasson/Pictures/Aperture Library.aplibrary". - and it forces me to quit. What do I do?

Trying to open Aperture, but I get the message, "There was an error opening the database for the library “/Users/davewasson/Pictures/Aperture Library.aplibrary”. - and it forces me to quit. What do I do?

Dave-
You can try opening the old (problem) library by launching Aperture into Library First Aid mode and choosing to Repair (first option) or Rebuild the library. Before doing this, make a backup copy of the old library, since both Repair or Rebuild will write changes to the library database.
Repair is the faster and less drastic option, so try that first: After backing up your library, hold down both the Option and Command keys while dragging and dropping the problem library on the Aperture icon. The Photo Library First Aid window appears. Select Repair Database, then click Repair. After some time Aperture should open the library, if possible.
If that fails launch Aperture back into Library First Aid and select Rebuild Database. Depending on the size of your library this operation could take some time, up to several hours for a very large library. When the main window appears you may have some extra Recovered folders/projects. This operation rebuilds the library from scratch and is usually successful at reviving problem libraries.

Hello, I was wondering how to get a version of a PDF document? My Adobe shot down and I have not had time to save my document with the notes had been taken. When I reopened there were no notes on my paper. I have a mac book pro. Thx.

Hello, I was wondering how to get a version of a PDF document? My Adobe shot down and I have not had time to save my document with the notes had been taken. When I reopened there were no notes on my paper. I have a macbook pro. Thx.

Hi Erika1987,
If you have not saved the document and Acrobat closed then it's not possible to retrieve the lost data on the pdf file.
Regards,
Rave

I had my iphone 5c in my lifeproof case in the water and when i took my phone out there was a few drops on it but i didnt worry about it, but now it wont charge at all except to 4% and then it stops and ive had it in rice for 8 days........WHAT DO I DO

i had my iphone 5c in my lifeproof case in the water and when i took my phone out there was a few drops on it but i didnt worry about it, but now it wont charge at all except to 4% and then it stops and ive had it in rice for 8 days........WHAT DO I DO

It sounds like the LifeProof case may have leaked. Did you pay for the Waterproof protection? If so, you can file a claim with lifeproof, pay the deductable, and get a replacement.
If you didn't purchase the Waterproof guarantee, if you have Applecare Plus, $79.00 will get you a replacement. If you don't have AppleCare Plus, then this is a $269.00 replacement lesson.

I am trying to download a movie and get the message: "An unknown error occured (5002). There was an error in the iTunes Store. Please try again later." Waited a day and still get the message. Have downloaded movies before.

I am trying to download a movie and get the message: "An unknown error occured (5002). There was an error in the iTunes Store. Please try again later." Waited a day and still get the message. Have downloaded movies before.

Did you ever get an answer?

Ical won't sync with yahoo calendar. Get error....There was an unexpected error with the request (domain CalDAVErrorDomain / error 1 / description 'The collection at "/dav/xyx/Inbox/" is not an inbox.').

Hello, I get the below error when I start iCal and it tries to sync with my Yahoo Calendar. Any thoughts?
There was an unexpected error with the request (domain CalDAVErrorDomain / error 1 / description 'The collection at "/dav/xyx/Inbox/" is not an inbox.').

I am having same problem - I've added events to Ical and it's not updating in my Yahoo calendar. Getting this message: There was an unexpected error with the request (domain CalDAVErrorDomain / error 1 / description 'The collection at "/dav/mcarthur_c/Inbox/" is not an inbox.').

It takes 8 hours to download the new upgrade for my phone. Then after 8 hours downloading it says sorry there was an interuptions of some sorts. this is rediculous. ive tried 3 times, eating my cap and still no results.. seriously what must i do?

It takes 8 hours to download the new upgrade for my phone. Then after 8 hours downloading it says sorry there was an interuptions of some sorts. this is rediculous. ive tried 3 times, eating my cap and still no results.. seriously what must i do? Been an anyone help....

Hi there, thanx for the quick reply.
Ok the error code after 8 hours of downloading said error code 9006. I’m not too good withcomputers and I’m really battling with this. And tell me is it really necessary to download update 4.3.3... If I’m having so much trouble it really makes me deponent to try and try again...I have the iphone 4 16 GB 4.3 (8F190) version. Model MC603SO. Itunes10.2.2.14...
And why does it take 6 – 8 hours?
Hope you can help
Kind regrds

HT2736 I was sent an app as gift but i dont get the email with the message to redeem it. Please help. Thank you.

I was sent an app as gift but i dont get the email with the message to redeem it. Please help. Thank you.

Have you checked your spam folder as well as your Inbox ? If it's not in there either then you could ask the sender to try re-sending it (and to double-check the address) : http://support.apple.com/kb/HT1541

I bought the CC for a month it was $9.99 I downloaded CC but now what apps can I get is it lightroom and Photoshop?

I bought the CC for a month it was $9.99 I downloaded CC but now what apps can I get is it lightroom and Photoshop?

That is the photography plan, if you want more programs you need the full CC plan.

HT2693 there was an xl file that was sent to me via mail, but i need to edit it an send it back and mac is not letting me do that

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