HT2736 Why am I getting A message of ...MZCommerce.CreditBalance Mismatch.Mobile message when I try to download a free app like adobe reader on my new IPod
Why am I getting A message of ...MZCommerce.CreditBalance Mismatch.Mobile message when I try to download a free app like adobe reader on my new IPod
Try to go to Settings and then Store. Tap to your Apple ID and select View Apple ID. Now choose to check your payment information and when you're done tap Done. I had to rewrite my three digit code of the credit card and now it works.
Oh, I also activated Genius for Apps but I don't think it makes any difference.
Similar Messages
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Why does my iPhone send me to a select payment type page when I try to download a FREE app from the apps store?
You can only redownload using the Apple store id you purchased the items under
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When I try to download a "FREE" app is ask for my billing details, I put in the "CORRTECTLY" and it declines it, why ?????
You normally need to provide some sort of payment method (in part as proof of residence in the country) before you can get even the free apps. It is possible to set up a new iTunes Store account just for free apps, but you have to create a new Apple ID; you cannot use an existing one. If you want to do that, take a look here:
http://support.apple.com/kb/HT2534
Read the steps carefully as the order in which you follow them is critical. Note again that you can do this only when creating a new Apple ID. You cannot use an existing ID.
You will of course not be able to get anything other than the free content without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
Regards. -
When I try to download a free app after log in the iTunes gets cut off with a msg update security question where do I do this?? I can't download anything
If you have a credit card on file on top of your gift card then it is asking you to confirm the security code for the card, which for a Visa or MasterCard is 3 digits located on the back, or AMEX has 4 digits on the front. This happens just to ensure that you are the account holder, and would happen from time to time whether it was a free or paid app, even if you have a credit through your gift card. This doesn't mean that your credit card will be charged.
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I have an ipad2 and it won't let me reload an app that I accidently deleted. It is a free app that I had downloaded without a problem and now when I try to re-install it, a message comes up repeatedly that says Error 1004-Try again later. Please help!
Thanks,
TryingtorelaxTry this and see if it works for you.
Go to Settings>Safari>Clear History, Cookies and Data/Cache. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. -
Can anyone tell me why app store or itunes require a credit card on file for a free download
This happened to me
I dont know why this is happening, i have had my ipad for a year, then suddenly i was requested to enter my card details for the free apps. No one has access to my ipad, except me.
Go to settings, scroll down to App logo. Tap the logo, to open up the window on righthand side, Tap the App logo under automatic downloads and ghost out (turn off) this worked for me -
I have been trying to download the new updates for Aperture , Safari, and Iphoto. I click update and it gets the download bar but it doesnt get passed 0 KB when downloading the apps. Previously I had gotten the NSURLErrorDomain error -3001.)(102) but that stopped. Why is it doing this?
typing
http://swcdn.apple.com/content/downloads/53/02/041-8081/2jwp4wjrwygtm4lc608qy4h0 %20n4a9yyq37g/Safari6.0.2Mountain.pkg
in the Safari address bar will download the update, but at the moment the Apple servers are very slow. -
Why is my Phone asking for this information? How do I fix it?
Did you try to contact account support to get expert help with regaining and restoring access to your account ?
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HT2534 When I try to download a free app I do not get the option of "none" for credit cards
I am setting a new Iphone 5c (company issued) I am going the setup and trying to download a free company app. All the instructions I have say to select "none" in the credit card section of the billing info. However, "none" is not showing up as an option on the phone.
Follow the instructions in the article exactly as the process is very specific. Also, you can only do this when creating a new Apple ID. You cannot use an existing one. If you need to use an existing Apple ID, you'll need to enter in some sort of payment method at least temporarily.
Regards. -
I'm running Mac OS X version 10.6.8 How come I get this error message "You are running an operating system that Photoshop no longer supports. Refer to the system requirements for a full list of supported platforms." When I Try to download a FREE trail?
Hi Brizill,
Please refer to the help document below to understand the technical specifications for the same:
System requirements | Photoshop
Regards,
Sheena -
why when i want to download a free app from app store it asks for my apple id and when i give my apple id it then says "this apple id has not yet been used in the itunes store". i dont even know what that means and it will this happen everytime?
If you are within 14 days of purchase you can still return the iPhone and get the phone that suits your needs, however, I think you will find that no matter which phone you get the content provider will want to know how you are going to pay for future purchases. For Android phones it is Google, and they will certainly want to know.
To create an Apple account without a credit card see: http://support.apple.com/kb/HT2534 -
Hello there, I'm new to the Apple world, and I'm still learning my way around.
Why is when I try to download from the App Store, it says "The application cannot be downloaded."
It doesn't ask me for payment or anything. When I click on download, about 10 seconds later, that message pops up and nothing is downloaded onto my laptop. I can download other stuff onto my laptop for e.g. Microsoft Word and other various programs such as Google Chrome from the internet. However, I just cannot download from App Store. Any suggestions on how I can download apps?There is nothing wrong with my iTunes, is more of the App store that I am concerned about. And I've tried the "Authorise this computer" yes it does download when using iTunes, but no luck with App Store. And, yes I am logged onto iTunes when doing purchases.
I find this really fustrating because the App store works fine on my ipod but once it comes to my macbook, it does not download. A few seconds later after I click on an app to download, the pop up message notifies me that the purchase cannot be downloaded.
Anyways, thanks for your suggestion. -
when I try to download a free or purchased APP I get a box that says userID is disabled and a push button with "OK". I can't download any apps
Depending on why it's been disabled, you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it then works on your computer's iTunes but not your iPad then try logging out of your account on the phone by tapping on the id in Settings > Store and then log back in and see if that 'refreshes' the account on it -
when i attempt to download a 'free' app from the app store error message comes up: "Account Not in this store- your account is not valid for use in the US store. You must switch to the Guyanese store before purchasing."
Change App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3.Tap "View Apple ID"
4. Enter your user name and password.
5. Tap "Country/Region."
6. Tap "Change Country/Region"
7. Select the region where you will be located.
8. Tap "Done". -
Every time I try to download a free app, I'm asked for cc info. There is a iTunes card with $60 credit, why can't I just use that?
http://support.apple.com/kb/ht1918
http://support.apple.com/kb/ts5366
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