When I try to download a free app my phone ask for my cc number and says its incorrect?? Why and how do I fix it?

Why is my Phone asking for this information? How do I fix it?

Did you try to contact account support to get expert help with regaining and restoring access to your account ?

Similar Messages

  • When I try to download a free app I am asked for credit card info

    Everytime I try to download a free app I'm asked for credit card information and receive a charge, why?

    It is part of the Verification process.
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Every time I try to download a free app, I'm asked for cc info. There is a iTunes card with $60 credit, why can't I just use that?

    Every time I try to download a free app, I'm asked for cc info. There is a iTunes card with $60 credit, why can't I just use that?

    http://support.apple.com/kb/ht1918
    http://support.apple.com/kb/ts5366

  • Why when i try to install a FREE app dus it ask for my card details

    why when i try to install a FREE app dus it ask for my card details
    also how can i remove I.O.s 7.0.3 from my ipad 2 and iphone 4 because its crap

    Change your payment method to None > iTunes Store: Changing account information
    Downgrading is not an option.

  • HT204053 How do I remove my credit card from my account? Right now I have debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase.

    How do I remove my credit card from my account? Right now I have debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase.

    Sorry- edited:
    How do I remove my credit card from my account? Right now I have no* debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase. So take it back and unlock my ability to DL free apps.

  • HT1918 When I try to download a free app after log in the iTunes gets cut off with a msg update security question where do I do this?? I can't download anything

    When I try to download a free app after log in the iTunes gets cut off with a msg update security question where do I do this?? I can't download anything

    If you have a credit card on file on top of your gift card then it is asking you to confirm the security code for the card, which for a Visa or MasterCard is 3 digits located on the back, or AMEX has 4 digits on the front.  This happens just to ensure that you are the account holder, and would happen from time to time whether it was a free or paid app, even if you have a credit through your gift card.  This doesn't mean that your credit card will be charged.

  • HT204266 Why does my iPhone send me to a select payment type page when I try to download a FREE app from the apps store?

    Why does my iPhone send me to a select payment type page when I try to download a FREE app from the apps store?

    You can only redownload using the Apple store id you purchased the items under

  • HT3702 When I try to download a "FREE" app is ask for my billing details, I put in the "CORRTECTLY"  and it declines it, why ?????

    When I try to download a "FREE" app is ask for my billing details, I put in the "CORRTECTLY"  and it declines it, why ?????

    You normally need to provide some sort of payment method (in part as proof of residence in the country) before you can get even the free apps. It is possible to set up a new iTunes Store account just for free apps, but you have to create a new Apple ID; you cannot use an existing one. If you want to do that, take a look here:
    http://support.apple.com/kb/HT2534
    Read the steps carefully as the order in which you follow them is  critical. Note again that you can do this only when creating a new Apple ID. You cannot use an existing ID. 
    You will of course not be able to get anything other than the free content without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
    Regards.

  • HT2736 Why am I getting A message of ...MZCommerce.CreditBalance Mismatch.Mobile message when I try to download a free app like adobe reader on my new IPod

    Why am I getting A message of ...MZCommerce.CreditBalance Mismatch.Mobile message when I try to download a free app like adobe reader on my new IPod

    Try to go to Settings and then Store. Tap to your Apple ID and select View Apple ID. Now choose to check your payment information and when you're done tap Done. I had to rewrite my three digit code of the credit card and now it works.
    Oh, I also activated Genius for Apps but I don't think it makes any difference.

  • When i try to download a "free" app for my ipod touch, it wants credit card billing info? a "free"" app is just that isn't it? How do I resolve this guys/gals? any advice?

    when i try to download a "free" app for my ipod touch, it wants credit card billing info? a "free"" app is just that isn't it? How do I resolve this guys/gals? any advice?  P.S. I don't use credit cards.

    You normally need to provide some sort of payment method (in part as proof of residence in the country) before you can get even the free apps. It is possible to set up a new iTunes Store account just for free apps, but you have to create a new Apple ID; you cannot use an existing one. If you want to do that, take a look here:
    http://support.apple.com/kb/HT2534
    Read the steps carefully as the order in which you follow them is  critical. Note again that you can do this only when creating a new Apple ID. You cannot use an existing ID. 
    You will of course not be able to get anything other than the free content without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
    Regards.

  • When I try to download a free app on the App Store it requires some card details even it is free

    When I tried to download a free app on the App Store it says put your card details even though it's free!!!! Help

    How to Get Apps From the App Store Without a Credit Card
    http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
    Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
    http://support.apple.com/kb/ht2534
    Why can’t I select None when I edit my payment information?
    http://support.apple.com/kb/ts5366
    If None is not available - On your computer launch iTunes and click “iTunes Store” in the left navigation pane. Click the “down arrow” next to your name at the top right side of the page and click “Account.” Enter your username and password and click “View Account” to log into your account information. Next to your Payment Type, click “Edit.” Select the “None” button and click “Done.” Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
    iTunes Store: Changing your payment information
    http://support.apple.com/kb/HT1918
    iTunes Store Accepted Forms of Payment
    http://support.apple.com/kb/HT5552
     Cheers, Tom

  • When I try to download a free app, it asks for my credit card info

    How can I download a free app without giving my credit card data?

    You can also create an iTune and App Store account without credit card details
    1. Sign out of current Apple ID if you are sign-in to one (important)
    2. Go to App Store and select a free app
    3. Tap INSTALL APP
    4. Create New Apple ID
    5. Confirm Your Country
    6. Agree with Terms and Conditions
    7. Fill in your Apple ID and Password (you must create a new Apple ID; don't use your old Apple ID)
    8. Create and answer your secret question
    9. Select NONE for Payment Method
    10. Fill in Billing Address
    11. Submit application for new Apple ID
    12. Wait for verification email
    13. When email arrive, verify your account
    14. Start downloading your free apps

  • When I try to download a free app that I accidently deleted, I get an error message that says 1004, try again later. I want to reload the app and it won't let me. HELP!!

    I have an ipad2 and it won't let me reload an app that I accidently deleted. It is a free app that I had downloaded without a problem and now when I try to re-install it, a message comes up repeatedly that says Error 1004-Try again later. Please help!
    Thanks,
    Tryingtorelax

    Try this and see if it works for you.
    Go to Settings>Safari>Clear History, Cookies and Data/Cache. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

  • HT2534 When I try to download a free app I do not get the option of "none" for credit cards

    I am setting a new Iphone 5c (company issued) I am going the setup and trying to download a free company app. All the instructions I have say to select "none" in the credit card section of the billing info. However, "none" is not showing up as an option on the phone.

    Follow the instructions in the article exactly as the process is very specific. Also, you can only do this when creating a new Apple ID. You cannot use an existing one. If you need to use an existing Apple ID, you'll need to enter in some sort of payment method at least temporarily.
    Regards.

  • HT204053 I recently changed my password for my apple I'd and when I try to download a free app from the App Store, it keeps displaying the email and password don't match your records.

    I Recently changed my appleID but when downloading an app, it displays an error.

    You need to add a valid payment method such as redeeming an iTunes gift card even for free apps unless you initially set up the account without a credit card.

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