HT3552 This leads in an endless loop. I need support to remove some itunes charges that were registered against my account in error. The above topic is clearly associated with this type of isse, buty the link you provide does not provide any help.

Question

Please reference the following two Itunes Orders that I received email record for recently:
Date: 01/02/13
Order # 
Order Total = $11.29
For: Hill Climb Racing, 2,000,000 coins & Add free
and
Date: 01/02/13
Order #
Order Total = $11.29
For: Hill Climb Racing, 2,000,000 coins & Add free
I have never purchased either of these as I have only purchased the free game app for iphone.  I received these two charge records by email on teh same day and I would like both of them removed and credited on my account.
Please confirm how this could have been processed without any actions on my part.
Walter Harapiak
<Personal Information Edited by Host>

Answer 1

These are user-to-user forums, you are not talking to Apple here.
The apps may have been free to download, but have you made any in-app purchases in them ? The Hill Climb Racing app mentioned in your post is free to download but has in-app purchases available on it, as shown on the left-hand side of its description page in the store. If you don't want to be able to make in-app purchases then you can turn them off on your phone via Settings > General > Restrictions > In-App Purchases 'off'
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption