HT3702 I purchased credits in an app and was double billed

I purchased credits in Bejeweled Blitz and was doubled billed

Contact support. Also, check your game. You might have twice the amount of credits you originally wanted.
http://www.apple.com/support/itunes/contact/

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HT4009 I purchased something on an app and was charged for it, but I never recieved the item.

While playing Sims FreePlay, I purchased a $9.99 "Sack of Simoleans" that had $30,000 Simoleans.
While the order was processing, I guess it took too long and a popup said "Server timed out." and I never recieved the Simoleans. However, when I was looking in my E-Mail, I found that I was charged the $9.99 anyway.
How can I get my money back, or get the item that I purchased?

Nikkey8 wrote:
While playing Sims FreePlay, I purchased a $9.99 "Sack of Simoleans" that had $30,000 Simoleans.
While the order was processing, I guess it took too long and a popup said "Server timed out." and I never recieved the Simoleans. However, when I was looking in my E-Mail, I found that I was charged the $9.99 anyway.
How can I get my money back, or get the item that I purchased?
Hey man, i just did the same thing and was charged $9.99 plus tax in Galaxy on Fire 2, and was lookiing for help. I got these from turtleshells1998 and lllaass:
Contact iTunes
Apple - Support - iTunes - Contact Us
That happened to me when i had tower town... I spent $5.99 and the "bucks" did not pop up.
What you have to do is exit the app. Then start up the app again.
If the in app purchase still has not popped up, I would restart the ipod.
If the in-app purchase still has not appeared in the app, I would contact whATever company made the app and ask for your money back...
I, for one, have sent a message to the makers of my game and am waiting for a reply.
I Hope These Helps You Too!!

Hello everyone. I have my itunes account for some years, and i've purchased far too many apps and music. Now the company i work for, has to change my account in the iphone, in order to use the corporate mails and calendar. How can i keep my applications?

Hello everyone. I have my itunes account for some years, and i've purchased far too many apps and music. Now the company i work for, has to change my account in the iphone, in order to use the corporate mails and calendar. How can i keep my applications and music?

Read here:
http://support.apple.com/kb/ht5621
Changing your Apple ID to your current, working email address will not create another Apple ID, it will only change it to your working email address.

Getting falsely charged for in app purchases from a game app and no response nor action taken to be reimbursed for the app as well as iTunes

Getting falsely charged for in app purchases from a game app and no response nor action taken to be reimbursed for the app as well as iTunes

no and hd as well bash or times response i've itunes. reply yet contacted bingo fifty

I purchased the Liszt Sonata app and would like to learn how I can copy the music to my iTunes. Thanks, John Landreth

I purchased the Liszt Sonata app and would like to learn how I can copy the music to my iTunes. Thanks, John Landreth

If the music is embedded in the app and not available separately, then you can't.
Regards.

Everytime i try to purchase something on the app store, it says "billing information needs to be confirmed" everytime i confirm it, it says declined. i still have money on my card and i just want to download free apps. what do i do???

everytime i try to purchase something on the app store, it says "billing information needs to be confirmed" everytime i confirm it, it says declined. i still have money on my card and i just want to download free apps. what do i do???

Readers here are other Users like you. You need Apple Customer Service. call them.

HT201359 Why have I been extra charged for an app and have been billed twice for the same app?

Why have I been extra charged for an app and have been billed twice for the same app?

We are are fellow users here on these forums, you're not talking to iTunes Support here, we won't know why.
I don't know what you mean by 'extra charged' (have you made in-app purchases within the app, or are you in the US and need to add on your state's sales tax to the listed price ?), or have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you've been double-charged then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com .
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I renewed my subscription for a third party app and was charged TWICE! $38 bux a pop. How do I go about getting one of the charges refunded?

I renewed my subscription for a third party app and was charged TWICE! $38 bux a pop. How do I go about getting one of the charges refunded?C

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

So im trying to buy logic pro and just recently put enough money in gift cards on my account but every time i click buy app and go to billing info and then click ok it just shoots me to the first screen and did not charge for app how can i buy it ?

so im trying to buy logic pro and just recently put enough money in gift cards on my account but every time i click buy app and go to billing info and then click ok it just shoots me to the first screen and did not charge for app how can i buy it ?

This may sound stupid, but I'm gonna throw it out there anyway. Is it possible, that if I have enough junk on my desktop it might disrupt the signal? It seems odd, but it kind of looks like my signal is strong and relatively steady now that I've cleaned my desktop. I do tend to get very cluttered. I use a lot of reference images and save text clippings to use later... it just piles up very quickly.
So, I wonder if all that extra effort my system has to do keeping up with the junk might have something to do with the drop outs?

Just tried to install a new app and was told that I needed to "Agree to new Terms

Just tried to install a new app and was told that I needed to "Agree to new Terms & Conditions". When I hit OK, it brings me to a blank screen, so I can't accept them. What am I supposed to do?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2

I was double billed for the samer app how doI get credit

I was double billed for the same APP How do I get credit for the second purchase?

The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
Refunds from the App Store or iTunes Store
Hopr it works out for you (:

TS1702 I was double billed for an app. What do I do?

I was double billed for an in-app purchased They say it's in eligible for a refund. Now what?

http://www.apple.com/support/itunes/contact/

Cancelled my account and was still billed

I cancelled my account and was still billed 10 dollars this month. How do I get a refund?

Hey !
Seems like you didn't complete the cancellation process. Please give that another try via your subscription page.
You should then receive a confirmation email shortly after that.

TS1702 i had purchased whatsapp for my iphone3g and was using until last 24hrs but as sugessted i deleted the app and tried to redownload but now the msg says "update required this app requires ios 4.3"

i had purchased whats app approx 18 months back and was using the same until the last 24 hours on my iphone 3g as per the instructions i deleted the app
and tried to re- download the app now I get a msg saying that i have to upgrade to 4.3 version and that my iphone 3g is not compatible whereas i was using the same
till 29 nov.2012. Is there any other version of whatsapp for my iphone 3g,PLEASE HELP ME

you could alays just update your software.
http://support.apple.com/kb/HT1414

My old laptop broke. Now I have a MacBook Pro. When I click on Purchases on the iTunes Store I can't see my Purchased music. Just Apps and Books. I have authorised my Mac but still can't download my music. How can I get my music back?

Help

Downloading past purchases from the App Store, iBookstore, and iTunes Store
(the music feature currently works in the US only)

HT3702 I purchased credits in an app and was double billed

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