HT3910 Problems with Erase and Install?

I followed instructions from the article "HT3910: Mac OS X v10.6 Snow Leopard: How to Erase and Install." However, at the end of step 2, where it says I should see a message saying 'Installation Successful', my Macbook Pro tells me that the installation failed. I have erased all the contents off of Macintosh HD and have attempted to go through the install step several times with the same results. What could possibly be wrong?

MacBook Pro
https://discussions.apple.com/community/notebooks/macbook_pro
https://discussions.apple.com/community/mac_os
http://www.apple.com/support/macbookpro

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Problems with Erase and Install 10.6.4

We were able to upgrade to 10.6.4 and run Time Machine. Then the errors started, like losing access to iPhoto Library and then Mail accounts and Apple was able to help. We have four accounts, Mom and the kids. And suddenly after 90 days the computer starting running really slow, and then stopped. On re-boot nothing starts. So went back to Install disk and Disk Utility only to find the only option is Erase and Install...totally un-bootable. Since we had a recent Time Machine back-up agreed and erased the HD. Then re-started with Install Disk...it gets halfway into it and then gives Error box and says unable to load some support files, and says to re-start. Well I am in the midst of 4 th attempt with no success, always the same error. Any ideas or am I off to the Apple Store AGAIN?!

I keep working at this. I tried to install 10.4 that came with the iMac and it too stops and says it can't finish the install. Ran 10.6.4 Install and same error. So I ran the same install and made sure that it erased and 'Journaled' the HD, ran disk repair and it said all was well. Ran Install and again stopped at 24 minutes till complete with "Unable to Install all support files", ran Disk repair on re-boot, said a node was not erased, so when I ran repair disk, it listed a different node as not erased but said it was repaired. This time I ran custom Install and de-selected all the languages we don't use and deselected 'X11' (needed to run Windows but we don't do that). And now am trying again. DiskWarrior says the Hard Drive is ok, but as there is no system installed it is unable to re-build a non-existent directory. I have also signed in to our wireless network in the obviously mistaken hope that it could 'find' the files needed but I gather I am asking too much. So much for the much touted Snow Leopard OS...I can hardly wait for 'Lion' next

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Try Troubleshooting issues with iTunes for Windows updates.
tt2

Please help with erase and install

I have been having major problems lately with my Leopard upgrade which I did once Leopard first came out.... Ran good for a while but now it locks up all the time and force quit does nothing... At first I did an Upgrade from Tiger but now I want to do an erase and install...
Can someone run me through using Time Machine to backup my existing drive for my Applications I have like CS3 and Quark etc...
My main question is... after running TM and having a copy of my existing hard drive.. once I erase and install Leopard can I just tell TM to put certain files back on but leave the NEW Leopard install clean?
Thank you in advance,
Marc

If you are going to go to the extreme of doing an Erase and Install, then do it right and also re-install all your third-party software. This will assure that you won't have problems caused by damaged components or files belonging to your third-party applications. Just backup your personal data files, pictures, music, etc. which you can do by copying them to your backup drive.
If this isn't feasible then rather than an Erase and Install do an Archive and Install:
How to Perform an Archive and Install
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

Problem with Resuming and Installing Apps Purchased using Mac App Store

Recently I have been trying to download and install AeroFly FS which I purchased from Mac App Store (17GB) and with my internet connection it take some 4-5 days to download that.
I have 2 problems.
1) Resume download don't work if I happen to reboot my macbook pro for some reason after pausing the download before the reboot. When I reboot and try resuming the download... the resume button changes to install, and the download start afresh, I technically lost all my previous downloaded data.
2) The app was 17GB ( I guess thats the installer), and I had some 25GB left after the download completed. But it gave an error saying while installing that not much disk space. So I moved/deleted many item on my drive and got the disk space to some 37GB Free. But it was still giving the same error of not much disk space.
So, I thought the new avaialable diskspace was not accounted for. So, I rebooted the macbook. And to my agony, I found the roboot wiped out the 17GB installer I managed to download from Mac App Store.
So, far i have wasted almost more than a week trying to download and install this app. Now, I am re-downloading it for the third time.
Any Help will be highly appreciated.
Any Tips on how I can move the installer once it sdownloaded to my external HDD, and where can i find this installer which App store downloads?
Regards,
Sapam

Hi ...
37GB of free space is not enough.
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. Make sure there's a minimum of 20% free disk space.
Freeing Up Hard Disk Space - Mac GuidesFreeing Up Hard Disk Space - Mac Guides
OSX Tips Where did my Disk Space go?

Problem with downloading and installing apps

When I start download or install new apps after few second whole operation slow down or stop. I have same problem when I start update old version of aplications. Can you please help.
I do not have problem with cnnection to internet.

Try this
Make sure IOS is updated to latest version
(How to update your iOS device
http://support.apple.com/kb/HT4623)
Reboot device by pressing both the home button and sleep/wake (power) buttons at the same time for 10-15 seconds until the apple logo appears on the screen, then let go.
If that doesn't work then reset the device by going to settings/general/reset/reset all settings (or for network connection issues 'reset network settings').
(no media or data will be deleted from the device, this will only take a minute).

Problem with discdrive and installing snow leopard

Frustration and desperation has settled in! Lets see if i can get some good help from fellow Apple users!
Ok this is the problem:
A few days ago my computer started to crash almost all programs on my MacBook. I would try to get get into Safari for example and it would SLOWLY start up and then after a few seconds into the prgram it give me the error message "This application Safari quit unexpectedly. Mac OS X and other applications are NOT affected. Click to reopen..." Well again it does that with almost all my programs!
So i took it to the Genius Bar in Munich Germany! (im currently here for business) There the representative of apple actually took my MacBook to the back, checked it for any HD damage and looked at it "under the hub", however couldnt find anything wrong with it physically. So he suggested to backup my HD just reinstall Mac OS X again. I asked him for the new Snow Leopard since i didnt have my startup CD there!
Well im at home now and trying to install the System. However everytime i put the CD in it TRIES to start it up (up to 3 times) and then ejects it. Sometimes even it DOES load it up but then it would tell me to install the new system i would have to restart the computer and when i do that the same problem (3 upstart attempts then ejection) happens!!
Now can anyone tell me why this is happening?! On a side note i also tried insert another DVD and CD and BOTH work just fine! I had a similar problem with a previous DVD b4 but the problem was irratic.. meaning sometimes it worked sometimes it doesnt! Any suggestions or do i need a new Discdrive?!

If your MacBook is under warranty have them check the DVD drive. They replaced my DVD drive because it was doing the same thing. Try the following and see if it helps.
Intel-based Macs: Resetting the System Management Controller (SMC)
Resetting your Mac's PRAM and NVRAM

Problem with Archive and Install - Second disc won't complete

I'm trying to run an archive and install for my iMac, OS 10.4.11. I get through the first disc fine, but after I put in the 2nd install disc, it gets all the way to the "finishing installation" and then won't move past "running GarageBand Demo Songs Installer Script". it says less than a minute remaining, and the downloading bar is swirling, but there is nothing happening and it hangs here for hours. I've tried reinstalling, but it will only ask me to load the 2nd disk again, and the same thing happens over and over. I even tried a different install disc 2, and the same thing happened. Is there a way to push past this, or start the entire archive and install again? when i reboot to the disc drive with the 1st install disk, it ask me to put in the 2nd disc.
This all started because iTunes was acting up after I got an ipod touch, no prior problems with the computer. Can anyone help?

I've seen this reported before. What some have had some success with is to do a custom install so the second disk is not needed. See BDAqua's tip to someone with the same issue in the Tiger forum.
http://discussions.apple.com/message.jspa?messageID=9959537#9959537

Problems with partitioning and install Grub. Fresh install

All,
First post here. I appreciate any help you can offer.
I am having some problems when installing Arch Linux.
I am installing Arch on a brand new (3 days old) Toshiba SatelliteC655D-S5300 Laptop.
Hot sheet can be found at http://cdgenp01.csd.toshiba.com/content … -S5300.pdf.
I was initially installing from 2011.08.19 x86_64 Core CD but someone suggested using the latest version.
Now I am installing from 2011.11.13 x86_64 CD burned at 4x (the slowest my burner can go).
I am able to complete all steps up to installing GRUB, but it fails to install.
During partitioning I receive a few errors and I believe this is contributing to the issue.
At first I tried automatic partitioning with 100mb boot, 1024mb swap, 10,000mb / and the rest of 320g for /home. Each partition is ext3 except /boot which is ext2.
During the automatic partitioning an error briefly occured: /usr/lib/aif/core/libs/lib-blockdevices-filesystems.sh: line 355: !((partition_flag)): command not found.
After speaking with a friend they suggested manually partitioning and using UUIDs instead.
1) So far I have removed all partitions, rebooted.
2) Partitioned using cFdisk. Bootable 100mb parition, 1024mb swap, 15,000mb primary (/), 3000mb logical (/var), and the rest 300949mb logical (/home).
3) Once I write the changes and quit I reboot.
4)I go back into the installer and complete steps 1-3.
5) Go to step 4 and and then manually configure block devices, file systems, or mount points.
6) I choose the option for uuid and hit ok.
At this point 3 error messages appear at the bottom:
/usr/lib/aif/core/libs/lib-ui-interactive.sh: line 602: local: 'part,' : not a valid identifier
/usr/lib/aif/core/libs/lib-ui-interactive.sh: line 602: local: 'type,' : not a valid identifier
/usr/lib/aif/core/libs/lib-ui-interactive.sh: line 602: local: 'label,' : not a valid identifier
(Screenshot: http://i.imgur.com/OHRKo.jpg)
7) Next it prompts me to add the mount points for each partition set.
8) Select the partition, the mount point, it asks me for label and any additional opts for mkfs.ext3.
9) I leave the label and opts field blank. After selecting ok to the opts field I get the same 3 errors as above:
/usr/lib/aif/core/libs/lib-ui-interactive.sh: line 602: local: 'part,' : not a valid identifier
/usr/lib/aif/core/libs/lib-ui-interactive.sh: line 602: local: 'type,' : not a valid identifier
/usr/lib/aif/core/libs/lib-ui-interactive.sh: line 602: local: 'label,' : not a valid identifier
(Screenshot: http://i.imgur.com/QqkSP.jpg)
I am able to successfully set a mount point and format each partition. But I receive the same set of 3 errors occur for each partition.
10) Once I complete the formatting I proceed to step 8, install bootloader.
It says Generating Grub device map.. This could take a while. Please be patient.
I receivieve the following error on this screen: /usr/lib/aif/core/libs/lib-blockdevices-filesystems.sh: line 355: !((partition_flag)): command not found.
(Screenshot: http://i.imgur.com/B5j4K.jpg)
11) After the error displays it goes to the next screen, before installing grub you must review config file. etc.
12) I hit ok and then :q the config file. Is there a critical change in the config file that I'm missing?
13) After closing the file I select which the boot device where the GRUB bootloader will be installed. My only option is /dev/sda. I hit ok
Then I get the following 2 errors:
/usr/lib/aif/core/libs/lib-blockdevices-filesystems.sh: line 355: !((partition_flag)): command not found
/usr/lib/aif/core/libs/lib-blockdevices-filesystems.sh: line 355: !((partition_flag)): command not found
(Screenshot: http://i.imgur.com/ol840.jpg)
13) Error installing GRUB. See /dev/tty7 for output. Ok
14) GRUB was NOT successfully installed. Ok
I checked out TTY7.
It shows the installer issuing the following commands in GRUB.
1) device (hd0,) /dev/sda
Error 12: Invalid device requested
2) root (hd0,0)
Filesystem type is extf2, partition type 0x83
3) setup (hd0,)
Checking if "/boot/grub/stage1" exists... no
Checking if "/grub/stage1" exists... yes
Checking if "/grub/stage2" exists... yes
Checking if "/grub/e2fs_stage1_5" exists... yes
Running "embed /grub/e2fs_stage1_5 (hd0,0)"... failed (this is not fatal)
Running "embed /grub/e2fs_stage1_5 (hd0,0)"... failed (this is not fatal)
Running "install /grub/stage1 (hd0,0) /grub/stage2 p /grub/menu.lst "... succeeded
Done.
4) quit
I have tried rebooting from here and using the Arch CD to boot into the existing OS but it does not work.
I tried grub-install /dev/sda
I get Probing devices to check BIOS drives. This may take a long time.
/dev/mapper../dm-0 does not have any corresponding BIOS drive.
I have tried going into grub and issuing the same commands the install script did.
Same errors.
I'm afraid I don't have network access at the moment so I can't get a successful /arc/report-issues to run.
I hope I've included enough information to start the troubleshooting.
Let me know if I've missed anything!
Thanks in advance,
-Jason
Last edited by username17 (2011-11-17 22:37:56)

username17 wrote:I get Probing devices to check BIOS drives. This may take a long time.
/dev/mapper../dm-0 does not have any corresponding BIOS drive.
Your drive does not have an MBR to install grub to as it is a GPT disk - which is also not supported under the old GRUB.
You need to create a small partition at the very beginning of the drive (8MB is plenty) and set the "bios_grub" flag. ie the "BIOS drive" your error refers to.
You will then need to install the grub2-bios package following the chroot instructions on the grub2 wiki page here: https://wiki.archlinux.org/index.php/GRUB2#Installation
** Please note that I found the chroot mounts to be outdated - replace "/tmp/install" with "/mnt" **
Your alternative solution is to boot a gparted liveCD and prepare your disk as MBR - this will (most likely) destroy all existing data on the disk.

Problems with uninstalling and installing

I have already installed Adobe Premiere Pro CC and thought I would uninstall and try another editing programme for Mac to see what else there was to use. However to uninstall it I draged every file that had something to do with the software into my recycle bin and clear it. This includes the uninstaller it comes with once downloading.
Now I want to install it again but Creative Cloud won't let me as it says it is already installed and up to date. How do I download it again? Someone please help.

BUMP, anyone please help!

Problem with updating and installing

Hi,
I've made my computer repaired and since I've it bavk, I can't update or install a new version.
During installation, I'm said the following message/
Reader D:\ invalid
Then installation stops.
How can I relocate the Reader D:\ to C:\ ?
Thanks for helping me

Eitehr shuffle around your drive letters in your Disk Management console or run the Creative Suite Cleaner Tool and Acrobat Cleaner Tool and reinstall everything from scratch. You may also need to delete the various prefs files in your user directory to get rid of this wrong reference. Read this for detailed info:
Important Directories
Mylenium

Erase and install with SL with Time Machine Back up the right way

Ever since I upgraded to SL last year my MBP has had issues. After going round and round with Apple Care which is now expired it is clear that I need to do an erase and install. Most of the Apple Care guys don't know jack and you get a lot of answers but the one guy who seemed to know something said you have to first go back and reinstall Leopard then run through all of the updates then install the SL upgrade and then run through all of the updates. Now you are ready to install back all of your apps and documents from Time Machine. This is where I have a problem and I just want someone to give me a step by step way to best do this. Should I use Migration Assistant or is there something in Time Machine Utilities that I can just load all the apps and documents on top of my newly loaded OS? When I tried Migration Assistant the first time it created a new directory and did not get rid of the old directories just eating up disk space. Thanks.

Hi J,
I don't know if the upgrade would do a full install, I think it will not. Get a retail version. I did that and it got me very satisfied as in 40 days I reinstalled the system 8 or more times.
In my new experience I would tell you to do a full carbon copy of today's state in a bootable disk only for safety matters.
Then insert installation disk;
Shutdown;
Press OPTION key;
Press Power button;
Choose installation disk;
After choosing language >Utilities>Disk Utility;
Apply a partition scheme if you don't have any data to use from this disk AND/OR;
Erase disk - a simple erase would be better here, no zero out or anything*;
I like to shutdown here, install asks for a startup disk and itself is the one;
Power button, language, install with or without customizing.
About Migration Assistant, I would only use it to transfer personal data without any applications. For applications I would reinstall all of them right after install all updates one by one chronologically if you have downloaded them or till software update tell you are up to date.
Only after these updates and any other applications updates is that I use to bring up my personal files using Time Machine.
About the * above: I also have noticed that two zero out erases got me a longer time setting up the system again, is that possible that a simple erase enable the system to recover data and recomposing system files?
Thank you and good luck.

Erase and install?? a few problems...

Hello. This is going to be a long one, so you might as well get a fresh cup.
A little history. I started with a G4 Powerbook (10.4.11) some number of years ago. In November of last year I got a 24" iMac. Turned it on, set it up with a new user named "swank" (the same as on on powerbook.) After this, I realized I wanted to bring my old user over from the lappy. Using migration assistant, I tried to do this. I can't remember exactly, but I'm pretty sure that because there was already a user named "swank", I had to change the one I was bring in. So, I changed it to "swanks." I also made a user for my girlfriend.
So, for a long time I used m$ office 2004 on the lappy. Then I upgraded to 2008. Everything worked fine and dandy. Then I moved over to the iMac. Not so fine and dandy anymore. Word works just fine, but PP and Excel have issues with saving documents. If I email a doc to myself from school, I can open it and view it just fine.
(on edit: actually, this is not true. I'm going over the details below and realized that I can access a file from a thumb drive, etc, but not email)
BUT, if I save it afterwards or save it from the email BEFORE opening it, it disappears somewhere into the ether. I eventually found out where this "ether" place is, but that will come later. I tried to reinstall office a couple times, to no avail. So I went to the local Mac store (non-corporate) the other day and talked with one of the techs about it. He told me about some files that needed to get deleted along with the uninstall. I did that a couple times, did a repair disk from the install disk (per the techs request as well), restarted between doing everything, etc, etc. Once convinced all was clear, I reinstalled office 2008. AAAAHHHHHH. SAME THING!!!! I don't get it. I don't want to talk with m$. I tried that once. It failed.
Now I am wondering about starting ALL over from scratch. I'm not sure how to proceed from this point though. I have a time machine backup (250 gb of stuff from myself and my gf) and I have a bootcamp partion (that time machine has NOT been backing up.) So I guess my questionS are:
1. can I do an erase and install on JUST the mac partition?
2. once reinstalled, will I be able to pick and choose stuff off the time machine disk? Or do I have to simply restore completely from it (which at this point I would rather not)?
3. is step #2 a good idea (bringing in individual files, if possible)? Or will this possibly bring in the corrupted-ness that I am currently experiencing?
4. is there a way to do this without a clean install?
Details of office problem:
1. I open a document (new)
2. Type anything
3. Save
4. Right click on file name at top of window
(this is what I was referring to as the "ether." *WHY IN GOD'S NAME WOULD SOMETHING GET SAVED HERE?* Even though I specified that it get saved in "Documents"?????
5. Bang head against wall
1. I ATTEMPT to open a document saved when office worked
2. 1 of 2 things will happen:
OR
(No matter WHAT file I try to open, only the last document I made will open, AND it will be called "juan")
2. Bang head against wall
Anyway, if you've made it this far, your are brave. Maybe you have advice. Thanks for listening.
Dave
Also, now, after erasing the m$ stuff, when I open a finder window in the user "swanks", the one I mainly use, the window for "swank" shows up. You know, with all the little red circle with white line through it things on the bottom right corner of a folder?? What the heck?

Before erasing the volume and reinstalling, there are a few things you might want to try first, which are less disruptive:
1. Force Office to generate new preference files. Go to /Users/swanks/Library/Preferences. Create a folder called "Microsoft_old". Drag the folder /Users/swanks/Library/Preferences/Microsoft into the new Microsoft_old folder. Drag all files in your preferences folder which begin with "com.microsoft" in there as well. Relaunch PowerPoint and test it out. You may find it was just a wonky prefs file causing the behavior. If you aren't seeing it in any other application, this is pretty likely.
2. Test the opening/saving behavior of powerpoint in the new user account. If it is fine, then you can just move your files over from one user to the other. There are a few ways of doing this, but the simplest is probably to put everything you want into the /Users/Shared folder and change ownership to your new user account via the Get Info window or the Terminal, if you are comfortable in the command line (using chown -R is usually faster and more reliable than using the Sharing & Permissions section of the Info window, in my experience). Also, you can use your girlfriend's account to test this - does PowerPoint work as expected when she is logged in?
If a new user account behaves the same way, then you probably have deeper issues than just preference problems. At that point you may want to consider rebuilding the OS.
To answer your questions directly:
1. can I do an erase and install on JUST the mac partition?
Yes. You do not have to touch the Boot Camp partition when reinstalling Mac OS X. When booted from the install disc, you will have
2. once reinstalled, will I be able to pick and choose stuff off the time machine disk? Or do I have to simply restore completely from it (which at this point I would rather not)?
Yes. When you browse your Time Machine Backup (with the fancy space-warp background), you can select individual files/folders to restore. It will prompt you to select a location where you want to restore the files.
3. is step #2 a good idea (bringing in individual files, if possible)? Or will this possibly bring in the corrupted-ness that I am currently experiencing?
I don't think you are dealing with actual file corruption, more likely broken preferences or damaged defaults. I wouldn't be worried about bringing over any non-OS files.
4. is there a way to do this without a clean install?
See above. Those are the things I would try first, before you do a clean install.
I hope this helps. If you have any questions, post and I'll try to answer.
Message was edited by: Duncan Wright

IMac still broken after 10.5.7 problems and Erase and Install

I had written the following at the end of a "solved" post when it was suggested that I start a new post instead. So here is what I had...
Ok. I think my iMac was turned into a giant paper weight by 10.5.7.
Here's what happened with the Archive and Install. The screen said "Calculating Time Remaining" and stayed there for over an hour. I searched the boards and found that I should try to create a partition with Disk Utility and then try again.
So, I hard reset the computer and reboot off the Leopard DVD. I tried to make the partition but couldn't figure out how. Turns out I needed to click on the actual hard drive icon, not the existing Volume icon (which I discovered later). So, I checked the drive for repairs and it still checked out ok. I decided to erase the drive and go from there.
While tinkering in the Utilities I noticed the Restore from Backup option. So, I plugged in my Firewire Time Machine drive and began a restore from the last time my System was using 10.5.6. The restore completed successfully and I was hopeful that things would be ok.
I restarted the machine and it immediately went in to Open Firmware and the fans start spinning at full. So, I shake my head and decide to reset NVRAM. It tries to reboot and I have to hard restart it 3 or 4 times (as usual lately) and was able to reboot again off the Leopard install DVD.
That's it, I thought. I'm going to erase and install OS X.
I go back to Disk Utility and figure out how to partition the drive. I create a single partition and begin the process of Install OS X. It says starts fine and in about 40 minutes it is complete.
Restart with fingers crossed! New OS, wiped drive... it HAS to work, right?
Nope.
Same problems... freezing on boot, fans loud, etc. I reset PRAM and SMU(SMC).
Luckily I don't have any pressing work on my computer - someone who did would be quite angry with Apple that this was happening.
For my part... I now have a wiped hard drive... all iTunes content, iPhoto content, all my apps, games, docs... GONE. I do have the Time Machine backup... but did it really have to come to this? I suppose my hard drive could be failing... but wouldn't the multiple disk checks have shown something?
If there are any suggestions I'm all ears. I have reached the limits of my troubleshooting knowledge.
Thanks,
Jon
Follow-up:
After the computer had been off for several hours over night I decided to start it up again to see what would happen. At first it looked encouraging... got the startup chime, the Apple logo, the progress wheel.... then kernel panic.
Several hard restarts later (to get the Leopard DVD out of the drive) and the iMac now sits, packed in it's original box, ready to go to the Apple Store.
My question is this... does anyone think this might be a power supply issue?
The reason I ask is that I exhausted ALL troubleshooting procedures that I can think of. These include:
Replacing RAM, both DIMMs
Reset PRAM and NVRAM and SMC
Check hard drive using install DVD - OK
Restore 10.5.6 from Time Machine drive - did not resolve issues
Erase and Install OS X - did not resolve issue
Plug iMac in to wall outlet versus power strip
Removed all peripherals
etc, etc
I just can't believe that upgrading to 10.5.7 would hose my hardware. The iMac was working fine until 10.5.7 except the occasional crash of Halo on the larger maps.
Totally stumped.
Thanks,
Jon

Hello Joanne:
A suggestion - reset the SMU:
http://support.apple.com/kb/HT1767
If that does not help, let me try to answer your questions.
Wondering if I should roll back to 10.5.4 which is what I had, and, if so, how to do it?
If you have Time Machine, use that (a copy before the problem). If you do not have TM (or a bootable clone) the way to go back is to do an archive and install:
http://support.apple.com/kb/HT1710
Also, I've downloaded the Safari update, which I know won't run on that, so would I even be able to get the old Safari back?
The archive and install will do that. By the by, Safari 4 should run just fine on your system. It is faster than Safari 3.
Barry

Problems after an "erase and install"

Hi,
I recently had problems with my mac and i needed to do an "erase and install" with the original Mac OS cd. Perhaps, before loosing all of my data, i saved it on an other macbook.
When i re-install my Mac Os software and all of my data (pictures included) i've just realize that i've lost the software iphoto 8 that came originaly with my computer.
When i bought the computer about a year ago, there was no cd of iLife or the iPhoto software with it.
How can I have iPhoto back?
Thanks
Fred

Fred
It's on the System Restore disks that came with your Mac. Opt to install "Bundled Applications Only".
Regards
TD

HT3910 Problems with Erase and Install?

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