HT4009 how to report in app purchase error

My son purchased an in app purchase for £34.99 yesterday for a free game in error however when i go to "report a problem" on itunes on my pc it just open up the apple website on the itunes download page.
I've tried clicking report a problem on a different app and that opens up the window on itunes as it should.
Is there a time restriction before you can report a problem or can you simply not get refunds for in app purchases made in error?

All purchases are considered final, but you can try contacting iTunes support via this page and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again you can turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases 'off', and you can also set 'Require Password' to 'Immediately' on the Restrictions screen

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