HT4059 I recently updated to io6 and a cannot cancel a preorder. Can anyone help?

I recently updated to io6 and a cannot cancel a preorder. Can anyone help?

Can't you cancel it on a computer?

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    gray screen at startup and crashes
    EtreCheck version: 2.1.1 (104)
    Report generated 6 de dezembro de 2014 13:29:43 BRST
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      MacBook Pro (15-inch, Early 2011) (Verified)
      MacBook Pro - model: MacBookPro8,2
      1 2.2 GHz Intel Core i7 CPU: 4-core
      4 GB RAM
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      AMD Radeon HD 6750M - VRAM: 1024 MB
      Color LCD 1440 x 900
      Intel HD Graphics 3000 - VRAM: 384 MB
    System Software: ℹ️
      Mac OS X 10.6.8 (10K549) - Uptime: 0:31:56
    Disk Information: ℹ️
      TOSHIBA MK7559GSXF disk0 : (698,64 GB)
      S.M.A.R.T. Status: Verified
      - (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) / : 749.81 GB (378.70 GB free)
      MATSHITADVD-R   UJ-898 
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      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
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      [loaded] com.divx.dms.agent.plist [Support]
      [loaded] com.divx.update.agent.plist [Support]
      [loaded] com.hp.help.tocgenerator.plist [Support]
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      [loaded] com.facebook.videochat.[redacted].plist [Support]
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      uTorrent UNKNOWN (missing value)
      Dropbox Aplicativo (/Applications/Dropbox.app)
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      Google Earth Web Plug-in: Version: 7.1 [Support]
      Flip4Mac WMV Plugin: Version: 2.4.4.2 [Support]
      RealPlayer Plugin: Version: Unknown [Support]
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      DivX Web Player: Version: 3.1.1.9 - SDK 10.6 [Support]
      Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
      Flash Player: Version: 15.0.0.239 - SDK 10.6 [Support]
      QuickTime Plugin: Version: 7.6.6
      iPhotoPhotocast: Version: 7.0 - SDK 10.7
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      OctoshapeWeb: Version: 1.0 - SDK 10.8 [Support]
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      Searchme Adware! [Remove]
      Skype Click to Call
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    3rd Party Preference Panes: ℹ️
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      Tuxera NTFS  [Support]
    Time Machine: ℹ️
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          4% DivXMediaServer
          1% fontd
          0% RealPlayer Downloader Agent
          0% WebProcess
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      296 MB WebProcess
      202 MB FaceboxPro
      185 MB Microsoft PowerPoint
      163 MB Safari
      137 MB Microsoft Word
    Virtual Memory Information: ℹ️
      843 MB Free RAM
      1.76 GB Active RAM
      706 MB Inactive RAM
      978 MB Wired RAM
      577 MB Page-ins
      0 B Page-outs
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      Dec 6, 2014, 12:58:24 PM Self test - passed
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      Dec 6, 2014, 07:08:28 AM PluginProcess_2014-12-06-070828_MacBook-...crash
      Dec 5, 2014, 05:24:39 PM WebProcess_2014-12-05-172439_MacBook-Pro...crash
      Dec 5, 2014, 10:45:59 AM Kernel_2014-12-05-104559_MacBook-Pro-de-...panic [Details]
      Dec 5, 2014, 10:18:14 AM Kernel_2014-12-05-101814_MacBook-Pro-de-...panic [Details]
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      Additional Information 1: 9a62
      Additional Information 2: 9a620826d8ae4a2fa8b984b39290a503
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