HT4061 i cant access my phone to provide the serial number and i want to talk to apple support

my screen on my iphone 4s is broken and i want to back up my phone on itunes but it is asking me to allow access to my phone by responding on my phone of which i cant because it is broken. is there another way to do so?

Hi mikevickie,
Thanks for visiting Apple Support Communities.
If you only see the "connect to iTunes" screen on your iPhone, the steps in this article can help:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Best,
Jeremy

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Anyone else still able to access their phone by bypassing the lock screen and fingerprint recognition on the 5S??

Anyone else still able to access their phone by bypassing the lock screen and fingerprint recognition on the 5S??

Are you asking for help, or taking a survey?

HT201412 my iphone using cant buy anything from itune store and they said i have trouble from the product (Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warr

Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please ( this is the trouble they tell us )
can't buy anything application on appstore, i bought this iphone from my friend , and this iphone actived ( 2012-11-05)
IMEI: ****
<Edited By Host>

Instead of posting your IMEI in a public forum, contact iTunes Customer Support.
FYI, they do not want/need your IMEI number.

Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.

Hi,
i have purchased iphone 4s 16GB in india yesterday and when i m checking warranty status of my phone from https://selfsolve.apple.com/agreementWarrantyDynamic.do
i got responce
Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.
Please help

hi
if it is from gray market is there any harm on that please let me know
my phone is working fine and even when i connected to itunes it got registered with my id,

Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us." how does this possible..???

I have a horrible time with my new Iphone-4, No SIM card found issues and while i tried to contact customer care with device serial number getting a messgae of "Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us."
What step should i take next.

Where did you get the phone?
That phone was replaced by Apple or an AASP and was not returned to Apple as it should have been, or it was stolen from Apple or somewhere in the supply chain.
You can not get support from Apple for that phone.
Return it to wherever you got it and get your money back.

Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please

Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information.

hi
if it is from gray market is there any harm on that please let me know
my phone is working fine and even when i connected to itunes it got registered with my id,

Lightroom 5 defaulted to my Trial version. Can you please advise on what I did wrong? I can provide the serial number for the purchased subscription.

History - I had a 30 day trial version of Lightroom back in October. One small catalog of 1500 photos were contained in it. When I was prompted to upgrade, I incorrectly selected the option to "choose a different catalog" which prevented me from seeing my recent photos in Lightroom 5. It appears that my version of Lightroom may be a trial version instead of the version for my subscription purchase. Can you please help me with this? I will be glad to provide the serial number as necessary.

Without proper system info and other details nobody can tell you anything. for the time being, try another browser...
Mylenium

Hi, I bouhgt a used Apple Power Mac G5, I want to buy a blue tooth card for the same to use wireless keyboard and mouse, i am just curious that why do i need to provide the serial number of my computer, is there any compatibilty issue?

Hi, I am new in Apple Computer, I bought a used Power Mac G5. I want to buy a blue tooth card for the same to use wireless keyboard and mouse. so why it is mandatory to provide the serial number of the machine?

Hello, Serial# not needed...
At the Apple Icon at top left>About this Mac.
Then click on More Info>Hardware and report this upto *but not including the Serial#*...
Hardware Overview:
Machine Name: Power Mac G5 Quad
Machine Model: PowerMac11,2
CPU Type: PowerPC G5 (1.1)
Number Of CPUs: 4
CPU Speed: 2.5 GHz
L2 Cache (per CPU): 1 MB
Memory: 10 GB
Bus Speed: 1.25 GHz
Boot ROM Version: 5.2.7f1

TS1559 I bought my iphone 4s in usa apple store but when i write my serial number to support center i see warning like that. What is the problem ? Our records indicate that this product has been replaced. Please provide the serial number for your replacem

I bought my iphone 4s in usa apple store
ihave trouble with my iphone wifi that is gray and cannot connect any wifi network.
i want to support for this issue.
but when i write my serial number to support center i see warning like that. What is the problem ?
Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.

Nobody here would know. Contact Apple and ask them

HT201210 I keep getting unknown error 3 when trying to restore my Iphone. On line and chat support won't accept my request as I can't open my phone to get the serial number

this evening has been torturous My phone said I needed to restore thru Itunes/support
I tried and keep getting UNKNOWN Error 3
I tried to get support but I can't open my phone to get the serial number.
Now WHAT????

I was doing some research on this problem for a friend and came across your post and thought I should share this:
https://discussions.apple.com/thread/5372052?start=30&tstart=0
Hopefully it helps, good luck.

Is there a way to add my ipod touch to find my phone with just the serial number?

My Ipod touch 5G recently got stolen and i was wondering if there was a way i could add my ipod to find my phone with just the serial number.

Sorry, it can only be enabled on the device itself. You might also want to read this: If your iPhone, iPad, or iPod touch is lost or stolen.

So my phone was stolen while I was in France and it was in airplane mode. Any way I can report the serial number and possibly get it back?

I can't use Find My iPhone clearly because there was no internet connected, I'm back in the states now, I was just hoping since the serial number is unique that I could report it and if it pops up anywhere that I could possibly get my phone back. I can't contact Apple Support because it's outside the 1 year service coverage.

The serial number is indeed unique. But neither Apple nor any other agency (except possibly your local law enforcement) tracks these.
Here is how to report it:
http://support.apple.com/kb/HT2526
And here is what else you can do:
http://support.apple.com/kb/HT5668

HT4061 Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please

bought this phone on ebay. buyer said iy was a replacemnet he got but when i put in the serial number it says that this phone is the one apple took???? makes no sence. i think somehow the serial numbers got stwtich

Serial numbers can't be switched.

I need help turning off the "find phone" on my 4G iPhone, but don't have the phone to get the serial number

I am looking for direction on how to turn "OFF" find my phone. I do not have the phone or serial number.

Remove it from your account by signing in to icloud.com/find,
selecting the device, and clicking Erase. When the device has been
erased, click Remove from Account.
You do not need the serial number to do this, but you may
be able to find the serial number here:
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
Scroll down to the section on getting information from your computer.

Itunes isn't recognizing my Iphone 5. I can't turn on my phone to locate the serial number to set up a chat with a professional, and I can't receive/make calls. Help!

ITunes isn't recognizing my Iphone 5, and I cannot turn the phone on to retrieve a serial number. I also cannot receive or make calls, so I can't talk with anyone about this issue. Can anyone advise?

Hi, I have just read your post and I have an echo problem like you. while I'm on a phone call I can hear the other side person but also I can hear my own voice echo slightly. Did you solve your problem?

HT4061 i cant access my phone to provide the serial number and i want to talk to apple support

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