HT4098 Trying to cancel order I made by mistake

I am trying to cancel app that I order by mistake tried the web site but it DIDNT work

I am confused. You can't cancel an app. Or do you mean the download? Once charged, your charged.
Check here for options:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

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HT201303 I need to cancel order I made its charging me monthly.....I thought I cancel abt 2 months ago.

How can I cancel order made on itune?

If it's an auto-renewing subscription then there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098

Trying to Cancel Order Online

I purchased two products on Bestbuy.Com withen the last twelve hours and am now trying to cancel them but the site will not let me. Requring assistance. Will provide details such as order #

Hey Josh_123,
I realize this may not be response you were hoping for, but the phone rep you spoke with was correct: orders cannot be cancelled once they've been acknowledged by our fulfillment centers. If you do not wish to keep the products you ordered, then you may return them to your local Best Buy store or by mail as explained here:
BestBuy.com > Help Center > Return & Exchange Promise
http://bbyurl.us/RTE
Thanks for your understanding, as well as for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Trying to cancel order, need help cannot figure out where to contact support

Hello, I placed an order two days ago and I did not need this service. I was thinking it was something i needed and I do not. I want a refund as I am not using and haven't used this product. I cannot figure out on your website how or where to cancel my order. I would like a refund and cancel any type of membership I may have ordered. Please help me figure this out. You can contact me at [email protected] Thank you

Hi Eric ,
Please refer to the following link to get information about how to cancel your Adobe order.
https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
Regards
Sukrit Dhingra

HT1848 How do I get a refund for an order I made by mistake

I'm t
I need a refund for an audiobook I ordered by mistake

To try and get a refund...
Contact iTunes Store Customer Service:
Apple - Support - iTunes Store - Contact Us
But it is stated that all Sales are Final...

How can i cancel order from HONG KONG apple Online Store? i tried to call the customer service hotline in 1/11/2013 (3pm to 6pm) and no any apple specialist reply and answer me? How can i do now ? Pay for useless????

How can i cancel order from HONG KONG apple Online Store? i tried to call the customer service hotline in 1/11/2013 (3pm to 6pm) and no any apple specialists reply and answer me? How can i do now ? Pay for useless?

You may also be able to access https://store.apple.com/ in Safari, log into your account, and review recent purchases (and cancel any that haven't shipped yet).

I am trying to cancel/return my order for lightroom 5. No one responds to chat

trying to cancel my order for lightroom 5. No one responds on chat.

This is a user-to-user forum. Unless one of the Adobe staff looks in, there isn't much we can do for you. Keep trying.

HT4098 I am trying to cancel an auto renewal but it has to be done threw my settings but I'm not sure how I tryed to do this before but it told me to push a button but there was no button can u help please

I am trying to cancel my subscription but can't seem to do so it says to go threw my settings and do it but there no button to push to cancel it can you help ?

Did you reread the instructions in the support article that led you to this forum?
http://support.apple.com/kb/ht4098
To turn off auto-renewal:
From your Manage App Subscription page, choose an app subscription.
Tap the subscription category for which you want to disable auto-renewal.
Tap On to toggle the switch to Off.
You'll receive a confirmation message; tap Turn Off to confirm your choice.

HT4098 I am trying to cancel my netflix free trial can you help me please

I am trying to cancel my netflix free trial can you help me please

If you subscribed through Apple TV to the Netflix free trial, then see this post:
https://discussions.apple.com/message/18356636#18356636

HT4098 I am trying to cancel a digital subscription within the 24 hour period per the e-mail notice. Please advise.

I am trying to cancel my magazine subscription within the 24 hours as stated in e-mail notice. No option in manage subscriptions.

Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Problem with purchase orders and cancelling order lines

Hi,
We have a problem with purchase orders and cancelling order lines. For example we have created PO no. 4300291277:
We have made a GR 5000186897 on 03.09.2010 amount 1.920 and tried to cancel it with GR 5000208866, but it takes the invoice amount 1.724 instead of 1.920. What is the correct way to undo this orders, so we cancel the 1.920 and not the 1.724?
Please help me, your help will be highly appreciated.
Regards,
Najma.

hi,
You have to cancel the IR first...and then do cancel the GR...
yes, there will be diff. in the price(if the price changes in bwtn)..if no changes in the price , the price will taken as old one..
Process:
1. Cancel IR
2. Then cancel GR..
3. then go the PO and try to delete the line item..
Regards
Priyanka.P

Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.

Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.
I have had to erase my disk since then with trouble with Apple Store not recognising my machine and the reload from Time Machine has given complications . Can you please cancel my trial and return my Trial money.

If you paid for what you used then it was not a trial.
Look thru the following links and use the chat option if required for your situation:
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.adobe.com/thread/1703848
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I backed up 6000 photos from Snow Leopard iMac v.10.6 to new Western Digital External Engine "My Book." In attempting to COPY the pictures to My Book in order to free space on HD, I made a mistake. When I first dragged the iPhoto 11 Library folder to My

I backed up 6000+ photos from Snow Leopard iMac v.10.6.7 to new Western Digital "My book" successfully, I think! But when I attempted to COPY my photos to it in order to free up space on my HD, I made a mistake. When I dragged the iPhoto (11) Library to My Book and re-named it to "iPhoto Library.old" nothing happened. So I dragged it again, re-named it again (same name--that was the mistake, I guess!) and then it took about an hour+ to do its thing. When finished and I launched iPhoto by holding down the Option key, the dialog window listed two libraries: "iPhoto Library.old" and iPhoto Library.old (default)". So now what? It seems that I still have the originals when I open iPhoto, and do I have two copies, also? Should I delete one of them and if so, which one and how? Or should I eliminate both of them and start over again? And if so, how do I do that? Right now, neither my HD nor the My Book have changed the number of GB available or free since before I began this process. Will the numbers only change after I actually delete my original Library AND empty the Trash? I appreciate any light you can throw on this subject for me. I could lug it all to the local Genius Bar, but now I'm afraid to unplug anything for fear I'll lose everything! Thank you, you wonderful, bright people. (An 83-year-old Grandma, trying to keep up a little, at least)

Oh my! Obviously, I don't know what I'm doing. But I do know that my goal was to do both---backup AND free some space. My iMAc is old (2006) and I upgraded it a year or so ago to Snow Leopard. I didn't think I had the capability of backing up without an external drive, but maybe I do since I upgraded. Do I?
But I bought this My Book mostly for freeing space because I like to make cards in Photoshop and I'm forever running out of space when I get too many layers (don't really know what I'm doing there, either).
Is there some way that I can rectify my mistakes and start all over?
Thank you so much for beng so prompt with your reply and patient with mine. I tried for so long to see the dialog box with the library listings. When I launched iPhoto, even with holding down the Option key, it kept immediately launching into the full screen. Finally, after an hour of doing it over and over again, it worked when I held the key down for 5 minutes. Then when I was typing my reply, I kept getting a message to "Request Time Out." Didn't know how to do that, so kept hitting the OK button and kept typing for another half minute. Finally, when ready to send, Safari couldn't do it. "Try again" exasperated me until I realized I would have to begin again and use Firefox. When I got there and ready to type, I got the message that my message had been retrienved and did I want to use it?!!
So your kindness is very much appreciated.

Dreaded Canceled Orders for over a year!

Hi,
I have no idea why, but I am constantly getting canceled orders for the past year, and it is beyond frustrating (and clearly happening to many). It says that BBY can't verify my information. My information hasnt changed, so clearly it's not on my end. I've called more than 20 times and have gotten the run around. First, I get a rep saying my card didn't work...the same card I just used at CVS. Called my card company, and they said merchant never even tried. Decided to try later in the day, and same thing. Tried a different card...same thing. Canceled. Called again, and was told someone would call in 3-5 days...same story. No one calls. I swear I'm at my end. I'm going to use up my remaining reward zone certificates, cancel my BBY credit card, and use Amazon more than I do now.
Why is there no solution to this ongoing problem?

Hello TumTum39,
With the popularity of shopping online continuing to increase, I can understand why you may be frustrated with continuously having your orders canceled. Generally if you receive an email stating we were unable to verify your information, it was due to information not matching to what we have on file, or a spelling error.
With that said, I was able to locate a few of your recently canceled orders. I am reaching out to our support teams in regards to this issue, and will reach back out to you when I have further information. If you should have any questions in the meantime, please let me know. I greatly appreciate your patience as we review this issue!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

BB cancels order due to payment glitch - Customer Service refuses to honor

After 2+half hours on the phone this morning trying to get the cancelled order reinstated and payment method corrected, Customer Service says 'too bad, so sad, go away & have a nice day, we will not honor the order'.
If there's any kind of problem with your order, I highly recommend to call into a Rep if your order contains price-sensitve items.
DO NOT follow the directions on the website nor in the emails. You will be extremely disappointed by (lack of) Customer Service.
I was not trying to get something for nothing. I placed the order in good faith on Monday. Tuesday I see the email stating "a problem with payment". Following the directions, I re-enter my credit card information and resubmit (once). All appears well, until I check on the order this (Wed) morning. My order was cancelled. Surely, BB will correct this obvious error, considering a prior order on the same day went through just fine, I thought. After all, I'm trying to give them my business on a rather large Home Theater purchase.
It was challenging just from the logistics of the phone experience. Must've been a busy morning and BB was also having phone issues. I waited patiently for the 1st answer at 25 minutes (VRU said 10-12), after explaining, the Rep tried to transfer me to a Supervisor for another 30 minutes. I was disconnected when one picked up. Had to cold call back in and endure another 15 minute wait (VRU said 4-7), the Rep tried to pull up notes from 1st call and gave up after another 10 minutes. After explaining, she attempted to transfer to her Supervisor for 45 minutes. I was on the call with her for ~80 minutes. When I finally spoke to a Supervisor, I was accused of trying to 'cheat the process' and 'ask her to commit policy violation'. She had facts, logs and order details in front of her and I was still treated this way.
Ultimately, she told me there was nothing more she would try to do and would not 'deal with me any longer'.
This is the absolute worst Customer Service that I have ever had. No attempt by BB to make the situation right by honoring the order placed on Monday.
Request to BB management;
1. Make it Right! reinstate my order.
2. Fix your payment issues and process/policy for cancelling orders. Contact customers proactively when your systems fail and orders fallout.
3. Fix your CS policies and escalation process. The initial Rep should have been able to resolve the order issue.
4. Fix your phone system and/or transfer process.
5. Remind your CS Reps not to insult/accuse your paying Customers. Potential churn is cheaper to keep than acquire.
6. Your ad campaign is laughable "No one claims they are the worst." Your CS dept confirmed that you are far from the Best.
p.s. Case# available if you want to research why I'm unlikely to shop BB in the future.
Solved!
Go to Solution.

Good afternoon drenken,
After placing an order for a significant home theater purchase on Cyber Monday, I’m sure you were ecstatic in your shopping experience and couldn’t wait to receive your devices! It is utterly disheartening to hear that this experience may have turned into a rather dreadful one so quickly.
I’m glad to hear that you were able to attempt updating your billing information on BestBuy.com. Generally this option alleviates some hassle for customers who would rather not contact us via phone to update such information, which can take some time given the high call volumes this time of year. It is regrettable to hear that it didn’t go as expected for you, due to the strange issues with the order.
I imagine your frustration only grew from when you received the cancelation email to when you had difficulties acquiring assistance over the phone afterward. I sincerely apologize for any dismay this entire experience may have caused you. It does not sound at all like this experience would have left you with an appropriate representation of our company.
Unfortunately, once an order is canceled, we are unable to reinstate it. The only option would be to replace the order. Typically if an order is canceled, we would not be able to honor the sale prices if they are no longer current. With that said, I was able to review your order and it would appear that the same card was successfully used on a subsequent order , leaving this to be quite the peculiar occurrence.
I am sending you a private message to you with further details in regards to this order and to see what other options we may have for you, as I can understand why this experience may be so displeasing. You may check your private messages once you have signed into the forum by clicking the envelope icon in the top right corner of the page.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

HT4098 Trying to cancel order I made by mistake

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