HT4113 My iphone is locked by a password that I do not remember. I have never sync my phone with my computer. What can I do to reset my phone?
My iphone is locked by a password that I do not remember. I have never sync my phone with my computer. What can I do to reset my phone?
See: http://support.apple.com/kb/HT1212. If you have not backed up your iPhone to either a computer or iCloud you will reset the phone to a New state.
Similar Messages
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A friend gave me her old iphone 4 but could not remember the passcode and the phone is disabled. How can I reset the passcode?
In HT1212,
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device. -
Cannot get into old iPad, it keeps wanting me to sign in using old email id that does not exist, and for a password that she does not remember, so I am unable to change password. How do I get around this?
With iOS 7 Activation lock you can't.
iCloud: Activation Lock
http://support.apple.com/kb/PH13695
Cheers, Tom -
i have an iphone 3s that was never connected to itunes but an icloud account was created and it is passcode disabled and i have tried the If you have never synced your device with iTunes recovery mode but it is still disabled it connected to itunes for a minute and then back to disabled
Sounds like your iPhone was hacked to unlock and now updating locks back to the original carrier.
Where did you get the iPhone? -
I own the iphone 4 and i was using safari and went to google something and my phone froze. My computer is not recognizing my phone when I plug it in, and my charger is not allowing my phone to charge. What can i do to get my phone unfrozen?
Try resetting it: hold the on/off and home buttons 10-20 seconds until you see the Apple logo (ignoring the off slider that appears first), then release. If it won't reset you may need to put it in recovery mode and restore it as described here: http://support.apple.com/kb/ht1808.
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I have updated my iPhone 3Gs to the latest software in an attempt to iron out a problem with a new telephone network provider (Tmobile). I had backed up my phone before I did this. Now I have lost my music and apps. I can't sync the phone with my Mac, I can't re-download from iTunes as the phone says I don't have any music or apps available to re-download although it all shows up on my Mac. The music and app content cannot be restored when I try to restore the phone from the back up I madeon my Mac. Help!
Working on that now. I'm just getting frustrated that everytime I run updates for the phone I end up with tech problems that I have to spend time solving as opposed to updates that actually improve my usage. Now I will once again get to spend hours reloading my phone all for updates that didn't affect my usage in the first place.
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I synced my firefox and made format to my computer. I was hoping I can sync formated computer with my user. I even saved "firefox sync key". But now I can only make new sync and can' get my old passwords and bookmarks back. Is there any way i could get my passwords and bookmarks back?
Add that computer to the Sync service as a new device.
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My six year old downloaded a app which we looked at and was free ( a game) on our holidays . We have arrived back to to see $490 out of our bank account what can i do , this is so wrong ! please help.
Your six year old likely purchased in-app purchases. Did you not disable in app purchases?
There are no refunds, but you can try contacting itunes support and asking for an exception. Click "Support" at the top of this page, then click the link under "Contact Us" -
My ipad is locked and I have forgotton my passcode. I have never synced to itunes. Do I lose all purchases and photos? Many thanks
Removing Disabled erases the contents of the iPad. You can redownload your apps, but the pics will be gone. If you have important files on your iPad, you should always backup frequently.
Downloading Past Purchases from the iTunes Store, App Store and iBooks Store
http://support.apple.com/kb/ht2519
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
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‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
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Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
So I have an iphone and for some reason I don't know the password for my Apple ID so I can't download apps and I don't have the password to my email to change it and I don't know the secret questions , what can I do to make a new Apple ID ?
I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option? -
I have my iPhone 4s backed up on my mac but it seems it was encrypted with a password which i do not remember is there any other option to retrieve to the backup without restoring the device as a new one. Also I do not have access to a windows system.
Sorry no, if you don't knnow the encrypted password, then you can't use that backjup.
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My itunes password will not work on my iphone. The samecpassword works on my ipad and computer, what can I do?
Try:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP -
Verizon Iphone 4 without sim card is locked because of forgotten passcode. Can't access serial number because of having no sim tray. Never synced with itunes. Recovery mode always comes up with an error. are there any solutions on resetting the phone?
Are you looking for the serial number or the IMEI? If the phone was active on your Verizon acount, Verizon can give you the IMEI.
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Last week I downloaded the latest OS update for my iPhone 5S. Now, a popup window states the password is invalid for voicemail. I have never needed a password or I don't need one or want one. Have searched is setup to find a way to turnoff the required password. Phone has been like this since the update to the OS.
ka4txy wrote:
Last week I downloaded the latest OS update for my iPhone 5S. Now, a popup window states the password is invalid for voicemail. I have never needed a password or I don't need one or want one. Have searched is setup to find a way to turnoff the required password. Phone has been like this since the update to the OS.
If you are getting a voicemail password prompt, that usually means you have a voicemail. In order to hear it you will need to enter the passcode, it only needs to be entered once.
To reset your passcode, call your service provider. -
Hi - I'm trying to download an app to my iphone but it says my password or ID is not recognised. I've changed my password and it works on my laptop. I think it could be because the ID on my phone is googlemail while on my macbook it's gmail - how do I change the apple ID on my phone?
Many thanks!
davidAnswered in the other thread you posted in:
i am trying to download new software and my mac keeps asking for the administrator name and password... i enter my apple…
Please don't post in more than one place. It can lead to people wasting their time answering a question which has already been answered elsewhere.
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