HT4113 So I got the ipad for christmas, turned it on & it worked fine. Later I entered a passcode. Now I can remember the passcode & the ipad is locked for 60 mins. The ipad was never configured to a computer at the beginning. someone help.

So I got the ipad for christmas, turned it on & it worked fine. Later I entered a passcode. Now I can remember the passcode & the ipad is locked for 60 mins. The ipad was never configured to a computer at the beginning. someone help.

If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
     If you have forgotten your Restrictions code, then follow the instructions
     below but DO NOT restore any previous backup. If you do then you will
     simply be restoring the old Restrictions code you have forgotten. This
     same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the Back Up
         option (see in the image below). If you have just backed up the device, it is not
         necessary to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup. If you do not have a
          backup to restore, then restore as New.

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IPad won't turn on...worked fine last night.

iPad is blank and not turning on. Tried resetting pushing g home and sleep button

Try a reset a few more times. Make sure you see the Apple Logo.
Hold the Sleep and Home button down for about 10 second until you see the Apple logo.

I downloaded latest version of iTunes for PC on my XP. Works fine. Connected my iPhone 5. I can see it. Cannot transfer any of my music to iPhone. I pull song to the right of screen, phone access pops open, plus sign on song title, drop it in, nothing

1) Downloaded latest iTunes version onto PC
2) connected iPhone 5 to PC
3) Transferred songs from my files to iPhone - everything worked ok.
4) downloaded app from Mac appstore - iConverter - to convert ringtones for use on iPhone
5) converted ringtones as instructed and got them over to iPhone to use - in process, had to SYNC tones and therefore, lost all the music files I had on iPhone.
6) went back to iTunes to copy over music files again and nothing would transfer. The iPhone listing on the right would pull out when I'd drag the music file over. A + sign would show on the song title and I would drop it in. I check my iPhone music and nothing is there.
7) also, a couple of songs somehow transferred in on their own and I can't delete them from the iPhone.
8) if I try to SYNC my music to the phone, it will erase the ringtones.
HELP!

From the box the iphone came in:
Mac system requirements
Mac computer with USB 2.0 port
Mac OS X v10.5.8 or later
iTunes 10.1 or later (free download fromwww.itunes.com/download)
iTunes Store account
Internet access"

HT201302 my ipad is showing a sign for itunes and a connection. i cannot get anything else on my ipad, i was transfering photos to my computer when the ipad ran out of charge

my ipad is just showing the itunes logo and a apple connection wire, wot to do, i cannot get anything else on my ipad. i was transferring photos to my computer when the ipad ran out of charge. please help.

Sounds like it's gone into recovery mode : http://support.apple.com/kb/ht1808
You will need to reset it via your computer's iTunes and you should then be able to restore/resync your content to it.

I bought an iPad in June 2012 and have it worked fine, but after 2 weeks of purchase, he began to hang up, then the sound disappeared and the screen became black. I updated all through itunes, but the sound is still absent, and still problem with sound an

I bought an iPad in June 2012 and have it worked fine, but after 2 weeks of purchase, he began to hang up, then the sound disappeared and the screen became black. I updated all through iTunes, but the sound is still absent, and still problem with sound and iPad still doesnt work.

Take it to an Apple Store for evaluation.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
 Cheers, Tom

My external LaCie drive gets an error message "the disc you inserted was not readable by this computer." The only options offered are "ignore" or "eject" Disk Utility sees the disc but does not give a repair option. What can I do?

When I plug in my external LaCie drive I get an error message "the disc you inserted was not readable by this computer."
The only options offered are "ignore" or "eject"
Disk Utility sees the disc but does not give a repair option.
What can I do?

The good thing about mac-centric resellers such as OWC, is they have people on staff that can answer questions without you buying things first. They also have how-to information, and instructions are included in many of their products. I saw a link to watch a DIY video in one of their pages; an example of a RAID (with its own power supply) is shown on their drives page. Also a few in there, with no power supplies, for less money.
If I were looking to backup and perhaps also have a partition for a system clone, I'd consider something like one of these: http://eshop.macsales.com/shop/firewire/1394/USB/EliteAL/eSATA_FW800_FW400_USB
Some ideas on the RAID backup methods appear in google search, some of the pages are ideas and concepts; and the better ones also warn about using RAID for the only backup plan.
Oh, OWC has live chat. Haven't tried it, nor have I bought anything from them. I have what appears to be two products from them, but have not used either. One is in a box as-new, but has only USB2.0 ports & my Macs needed FW400/800. It has been said their RAM is a good way to upgrade, too. But I can't confirm!
A 'RAID-ready' unit for backup may be more versatile for just that, but I have not checked into these details. I use single HDDs in powered enclosures, and usually manually make backup clones to FW drives, of bootable OS X systems. Some of the OWC raid-ready use eSATA ports so that may not be viable for a computer without them.
The unused in-box external drive I have is like the base model in the link above. However mine is USB2.0 (maybe) and won't boot my older Macs due to hardware variance; and my preference would be for FireWire options, these models do offer that. But the one I have does not. Dual 500GB HDDs, and they could be used in tandem as a RAID. That would be a choice set up in software. I'm not sure and not interested enough to read up just now.
My backup method is not automatic, or a moving backup plan, if I don't get a move-on and make full system clones. I do make copies of photos and documents the manual way, to USB external drives; and occasionally backup to DVD or CD media. And USB flash, that helps to move files between computers without need to use file sharing via wi-fi. {Like Why fly? Walking is better exercise unless one is a bird. Squawk!}
https://www.google.com/#q=raid+backup+mac
Depending on the ports in your Mac, you may be able to use other cables to attach between a backup or externally enclosed hard disk drive with multiple partition and bootable clone in one of them. Not sure about the Thunderbolt, and where that is the main port, adapters are required to access other devices, as allowed.
Anyway, I am going on and on, yet not really saying anything.
My ideas would not be all that interesting to follow as a backup
plan when matching available newer hardware to task, but you
can get some into better ideas if you are not in a rush. Get a
good setup and then look into more an betterer stuff.
Good luck & happy computing!

I need to uninstall downloaded version of Elements 12 on a computer, then install Elements 12 on the same computer directly from a disk. Elements 11 was previously used on same computer, and the albums and library had been moved to the first installation

I need to uninstall downloaded version of Elements 12 on a computer, then install Elements 12 on the same computer directly from a disk. Elements 11 was previously used on same computer, and the albums and library had been moved to the first installation of 12, which I am removing. How do I correctly unstall the old Elements 12, and install the new elements 12 from disk, and retain all albums and libraries from the old Elements 12?

You're welcome. It was not an answer, it was a question, and it could lead to being helpful if you explain why you think you need to uninstall.
As far as uninstalling goes, you will uninstall it like you do for any program, which depends on what kind of operating system you have. If you wish to retain albums and whatnot, maybe the following link can provide some guidance.
Photoshop Elements Help / Use Backup, Restore to move catalog | Organizer | Elements 6 or later
http://helpx.adobe.com/photoshop-elements/kb/backup-restore-move-catalog-photoshop.html#ma in_Special_notes_if_you_restore_a_catalog_from_a_previous_version_of_Photoshop_Elements

ITunes was working fine a few weeks ago but now when i try and load it I get the message "This version of iTunes has not been correctly localised for this language. Please run the English version."

I suddenly cannot open my iTunes. Was working fine a few weeks ago but now a message comes up asking me to use the English version. (I am using Windows 8)

Hey MichelleOland,
Thanks for the question. I understand that you are experiencing issues opening iTunes for Windows. Let’s try completely removing iTunes and all related components and then re-installing from Apple’s website:
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
http://support.apple.com/en-us/HT1923
Additional information:
If you can't install or update iTunes for Windows - Apple Support
http://support.apple.com/en-us/HT201668
Thanks,
Matt M.

TS1398 ipad 3: iOS7. My ipad has recently stopped receiving emails althought I can send. My wife has her own email on the ipad and that works fine as does my email on my laptop, can anyone help? Pete B

Recently my ipad3 has stopped receiving emails although I can send, my wife has her own email address on the same ipad and works fine as does my email on my laptop, can anyone help?

Thanks james, this seems to have cleared the problem, but still not sure what I might have done to cause it in the first place.

TS1741 I am having difficulty connecting my Remote App on iPad to iTunes. It used to work fine, but with latest iTunes and latest Remote, I can't get it to work. iTunes should open a 'pop up' window to add 4 digit code, but nothing happens. Any clues plea

Would appreciate in connecting Remote App on iPad to iTunes. It used to work find, before iTunes 11.0 - but now pop up window to input 4 digit code does not appear. Any ideas how to prompt window to open on iMac? Remote App works OK, but says that Home Sharing is not Turned On, although it is. Both devices are logged into my profile account.

You no longer need the 4 digit code in iTunes 11.
iTunes (10.0.1 or later)
Open iTunes on your Mac or PC.
iTunes 11 or newer: Turn on Home Sharing in iTunes by going to File > Home Sharing> Turn on Home Sharing.
iTunes 10.7 or older: Turn on Home Sharing in iTunes by going to Advanced > Turn on Home Sharing.
Connect iPhone, iPad or iPod touch to a Wi-Fi network that is connected to the local network that your Mac or PC is also connected to.
Open the Remote app (software version 2.0 or later) on your mobile device.
Turn on Home Sharing in the Remote Settings screen. Make sure to sign into the same Home Sharing account you used to sign in to from iTunes on your computer.
Once Home sharing is enabled for both your computer and your mobile device, Remote app will be be able to view and control audio and video playback in your iTunes library.
http://support.apple.com/kb/ht1947

HT1495 My husband and I share an i cloud account but each have our own separate ipads. We were told this would work, but now I can't find a book that I've downloaded on my ipad anymore. Where would I find it?

My husband and I share an i cloud account but each have our own separate ipads. We were told this would work, but now I can't find a book that I've downloaded on my ipad anymore. Where would I find it?

You and your husband can share a store account and still have seperate iCloud accounts for your contacts, bookmarks and stuff like that. Click here for instructions to make an apple account without entering a credit card. Make sure you use a different email address for each apple account.
Set up your iPhone/iPad whatever using the new account for iCloud. Then go into settings/store and sign in with your purchasing account, you may need to sign out of the other account. To the best of my knowledge, your household is allowed to share purchased legally, someone please correct me if I'm wrong.
Once you each have your own devices set to your own accounts you can set them to backup to that account and it will keep all your contacts seperate.

I downloaded the latest operating system for my iPhone 5. It worked fine for about two minutes then the phone requested a password number to continue. Each time I inserted numbers, the phone would lock up for a period of time. Now, it says "iPhone

I downloaded the latest operating system for my iPhone 5. It worked fine for about two minutes then the phone requested a password number to continue. Each time I inserted numbers, which were incorrect, the phone would lock up for a certain period of time. Now, it says “iPhone is Disabled”. It said to “Connect to iTunes” which I did, but iTunes does not recognize my phone. If I scroll the face to the right, it goes to the phone number face and says, "No Service". Can I do something to make the phone work?

Forgot passcode for your iPhone, iPad, or iPod touch, or ...

I have just recently installed ios6 to my iPad 3 an iPhone 4 my iPhone works fine but my iPad is not working at all I can not get a response from it, it seemed to download an then install but did not reset and turn on and will not turn on HELP!! Withdrawa

I have just recently installed ios6 to my iPad 3 an iPhone 4 my iPhone works fine but my iPad is not working at all I can not get a response from it, it seemed to download an then install but did not reset and turn on and will not turn on HELP!! Withdrawal or what!! Lol

Hi there,
Firstly, try a hard reset. Hold the sleep/wake and home buttons together until the Apple logo appears.
If this doesn't work, try restoring your device. Put it in recovery mode if iTunes doesn't recognise it, and restore it from there. I have linked to instructions below.
Recovery Mode and Restore - Apple
Let me know if this helps,
Nathan

My ipod classic got wet back in August.. it seemed to work fine for about a month, but recently is not working at all..screen appeared to get cloudy and then it just stopped working. thanks.

my ipod classic got wet back in August.. it seemed to work fine for about a month, but recently is not working at all..screen appeared to get cloudy and then it just stopped working. thanks.

Most likely, water damage.
You can try putting your iPod in a tupperware, half filled (maybe half inch) with rice grains, close the cover for about a week.
If you have done this, as soon as it got wet, higher chances of success, now looks like the water moisture is getting to the LCD screen.
Then you can always bring it to Apple Genius bar, for a an overhaul. (may cost you half the price of a new iPod classic.)

I downloaded the full Ultimate Christmas. I have a corrupt song. I have Windows XP so I can not use the iTunes Cloud. It says that is the only way to re-download songs now is via the Cloud. How do I get a uncorrupted version of my song?

I downloaded the full Ultimate Christmas. I have a corrupt song. I have Windows XP so I can not use the iTunes Cloud. It says that is the only way to re-download songs now is via the Cloud. How do I get a uncorrupted version of my song?
When I thing of the Thousands of dollars I have spent to get a 2000 song library and how Applle keeps screwing Windows users (no back-up of songs) I just think what a fool I was.

I did think about that and if I have to I will do that, however there are about 50 songs. I have closed and reopened iTunes several times and I am sure that I have the latest version. It fails right away but I can click on the cloud download icon and download the song that it failed on ... therefore it is not that song "or any one song" causing the issue. Any ideas?

HT4113 So I got the ipad for christmas, turned it on & it worked fine. Later I entered a passcode. Now I can remember the passcode & the ipad is locked for 60 mins. The ipad was never configured to a computer at the beginning. someone help.

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