HT4623 I attempted to update the software of my dated iphone 3G. The version 4.2 downloaded and installed successfully on my phone...only to state at the end that "Your SIM does not seem to be supported. Please insert a supported SIM....". I can't even re

I attempted to update the software of my dated iphone 3G last evening. My phone was constatantly connected with iTunes during the process. The iOS version 4.2 downloaded and installed successfully on my phone...only to state at the end that "Your SIM does not seem to be supported. Please insert a supported SIM....". It gives me no option on the phone other than making an Emergency call. I can't even restart or reboot the phone, or access springboard, etc. The black screen displays a USB cable plugged in to the iTunes logo. Incidentlly, I have been using this SIM for many months on this phone. I also tried inserting other functional SIMs. None of this works. Can someone help please!! Thanks,

Maybe it was hacked before and now through the update it's locked back to the original carrier.

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I recently purchased a Canon 7D. I own Adobe Photoshop/Bridge CS5. I cannot open my raw images in Bridge. I have tried to download the plug in but does not seem to work. Please Help, I need to be able to open my raw images in Bridge ASAP. I do not want to

I recently purchased a Canon 7D. I own Adobe Photoshop/Bridge CS5. I cannot open my raw images in Bridge. I have tried to download the plug in but does not seem to work. Please Help, I need to be able to open my raw images in Bridge ASAP. I do not want to upgrade to CS6 at this time.

If you had given us sensible information, I could look it up for you if your efforts fail.
Right now, I don't even know if you are on a Mac or on a Windows box.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

On Calendar, I have tried to change the "Day starts at" and "Day ends at" many times however, it just does not seem to change. Please help.

On Calendar, I have tried to change the "Day starts at" and "Day ends at" many times however, it just does not seem to change. Please help.
This for Calendar on my Mac which of course effects my iPhone and iPad.
I don't need to see the hours from 1 am to 6 am
Please help!

Well, assuming all of the above, Notifications, etc., it just might be time for a visit to the Apple tore genius center for a session with the techs. See if it is a fault in the hardware or just an iOS reinstall is the answer.
One more thing you could try, backup so you have a record of content, then restore to factory conditions be an Erase All Contents and Settings. Then restore from the backup you just made. That has helped some with WiFi problems, may be it would work with your problems.
But with that behavior of another app with problems, the geniuses looks like a less stressful thing to do.

"Your computer does not seem to be connected to the internet." when trying to sign into Lightroom Mobile

I want to connect Lightroom 5.5 with Lightroom mobile. I click on the identity plate in Lightroom and select "sign in". A window opens saying "connecting...". Eventually the message changes to "Your computer does not seem to be connected to the internet." My machine is a Windows 8.1 PC and I already tried to solve the issue by allowing LR through the firewall.

I just found a solution:
- Close Lightroom
- Rename your .lrprefs file to e.g. .lrprefs.old
- Launch LR
- Sign in
- Close LR
- Delete the newly created .lrprefs file
- Rename your previous .lrprefs file from .lrprefs.old to .lrprefs
- Launch LR again and sign in

I just bought an iPhone 5s running iOS 7 and updated it to the recent version 7.0.5 and there is no call decline button. Sometimes it shows it sometimes is it does not... What's the problem...

I just bought an iPhone 5s running iOS 7 and updated it to the recent version 7.0.5 and there is no call decline button. Sometimes it shows it sometimes is it does not... What's the problem...

With iOS 7, the "call Decline" button is only available when the phone is awake. To decline a call when the phone is asleep, simply tap the On/Off button.

I have an ipad (IOS 7.1) and downloaded latest version of itunes (11.1.5.5) and downloaded itools (1.8.2.8) but my Itools does not work and message that your itools is not compatible with itunes so please want your comment for that.

I have an ipad (IOS 7.1) and downloaded latest version of itunes (11.1.5.5) and downloaded itools (1.8.2.8) but my Itools does not work and message that your itools is not compatible with itunes so please want your comment for that.

Hello JD_NINJA,
Thanks for using Apple Support Communities.
Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device. To troubleshoot this issue please follow the directions below.
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H.

BT Care – having CARE in your name does not seem t...

BT Care – having CARE in your name does not seem to reflect the service I have been given - I have not had a stable broadband since January, despite calling every 2 weeks for 5 months – I am still at a download speed of 262 kbps – and that is a high today (we started the day at 59 kbps)
Here is typical week
2 may 78 kbps
3 may 105 kpbs
4 may 447 kbps
5 may 444 kbps
6 may 423 kbps
9 may 660 kbps
10 may 229 kbps
11 May BT Engineer Visit Line swapped and IP Profile reset 1340 kbps – not great speed but I can live with this
12 may 399 kbps after heavy rain
13 May - Now getting noise on the phone line and today’s low was 59 kbps with a signal to noise ratio of 6db on the router – currently getting 262 kbps
AFTER 5 MONTHS THIS PROBLEM IS STILL NOT RESOLVED – and here again I have spent 2 hours on the phone with BT starting all over again
We have had 3 new routers
22 spans of NEW Cable from the DP to the House (we are at the end of a line)
At least 10 Engineer Visits
A lift and shift at the exchange
Swapped line from the DP to the Exchange with another line
Line engineer booked for MONDAY to fix the new issue of crackle on the line (after it rained) – so BT Broadband can not work on the Broadband issue until the crackle on the line is fixed
AFTER 5 MONTHS - I want someone to call me that will OWN THE PROBLEM UNTIL RESOLUTION - I want a senior manager in the customer care team to OWN THIS ISSUE EVERY DAY - so that I do not need to spend 2 hours on the phone every 2 weeks (it takes 2 weeks to get the next appointment)
All I want is a stable connection of 1MB or above is that too much to ask - please please please can someone please HELP ME

We had BT call from the India Service Centre on Saturday afternoon – “Hello sir, just to let you know the engineers have completed the work at the exchange and everything should be fine now, your internet should be working just fine and the speed should be back up” – They called on my mobile and I was out, so I could not verify what she was saying.
When I got home I ran the Broadband SpeedTest -- NOTHING HAD CHANGED - why did they call me, why did they not run these tests.
Download Speed 279kbps
DSL Connection Rate 512 kbps
IP Profile 350 kbps
Monday morning – indeed we are back to regular service
Download speed 79 kbps
DSL Connection Rate 256 kbps
IP Profile 135 kbps
Looking at the router it has
SYSTEM UP TIME of 3 days and 54 Minutes and a downstream of 256kbps (has not been down since I was asked to reboot the router)
SNR Downstream 11.4d
Line Attenuation 63.5 db (maximum the router will show)
In Summary
5 Months of elapsed time since I reported the speed issues
22 new spans of overhead cable
3 New Routers
New BT Box at the house
Swapped line from the DP to the Exchange
Lift and shift at the exchange
10 Engineers (another due today)
We have broadband running at a download speed of 79kbps
Next house has no broadband
House next to that has similar speeds to us
What can we do to get BT to fix this - any help is very much appreciated - how do we get this escalated instead of starting a new call - is there no escalation procedure internally at BT ??
again not sure if the experts on this forum can help - but if you can any help is very welcome

Rejected...We found that your app does not follow the iOS Data Storage Guidelines,

Where and how do I fix this?
We found that your app does not follow the iOS Data Storage Guidelines, which is required per the App Store Review Guidelines.
In particular, we found that on launch and/or content download, your app stores 3.54MB. To check how much data your app is storing:
- Install and launch your app
- Go to Settings > iCloud > Storage & Backup > Manage Storage
- If necessary, tap "Show all apps"
- Check your app's storage
The iOS Data Storage Guidelines indicate that only content that the user creates using your app, e.g., documents, new files, edits, etc., should be backed up by iCloud.
Temporary files used by your app should only be stored in the /tmp directory; please remember to delete the files stored in this location when the user exits the app.
Data that can be recreated but must persist for proper functioning of your app - or because customers expect it to be available for offline use - should be marked with the "do not back up" attribute. For NSURL objects, add the NSURLIsExcludedFromBackupKey attribute to prevent the corresponding file from being backed up. For CFURLRef objects, use the corresponding kCFURLIsExcludedFromBackupKey attribute.

You're submitting a Newsstand app, right? This error is still under investigation, but the current workaround is create SD (1024x768/768x1024) cover images for your HD (2048x1536) folio renditions and try again.
More info here:
http://forums.adobe.com/message/4730637#4730637

Just downloaded and installed new LR CC. No apparent problems with the D/I on my iMac, OS 10.10.3. however LR CC will not start. I get a momentary flash of the opening screen and then the program shuts down. From the posts it looks like this if a ver

Just downloaded and installed new LR CC. No apparent problems with the D/I on my iMac, OS 10.10.3. however LR CC will not start. I get a momentary flash of the opening screen and then the program shuts down. From the posts it looks like this if a very common problem. Any help would be appreciated. Thanks.

Have you tried logging out of your CC desktop app, then logging back in again? Quit/Restart won't work, but logging out and back in should. See here: https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

I recently replaced the hard drive in my computer. I am afraid to download and reinstall itunes again because I worry about losing all the music I had on my iPod Nano. Any suggestions for solutions?

I recently replaced the hard drive in my computer. I am afraid to download and reinstall itunes again because I worry about losing all the music I had on my iPod Nano. Any suggestions for solutions?

The dragging does not work:
- Transfer iTunes purchases by:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
- For other music you will need a third-party program like one of those discused here:
Copy music
- Connect the iPod to your compouter and make a backup by right clicking on the iPod under Devices in iTunes and select Back Up.
- Restore the iPod from that backup
Nothe that the backup that iTunees makes does not include synced media like apps nd music.

My computer crashed. I have downloaded and installed Pro 10, which I own. I added the serial

my computer crashed. I am attempting to install Acrobat on a new computer. I have downloaded and installed Acrobat Pro 10, which I own. I added the serial.
The error message says the serial number is valid, but a qualifying product can not be found. I have owned Acrobat Professional 7 and 8 but they of course are not on the new computer. What do I do now?

What is the possibility of opening the AA8 on that old computer and registering it? (In reality, when you upgrade you are not supposed to continue the use of the old version.) If you succeed with the registration, you can then use http://helpx.adobe.com/x-productkb/global/find-serial-number.html to find the S/N.

I need to download and install firefox to my D drive. How do i do this as i'm not given a choice?

i am out of space on my C drive causing me to run disk cleanup several times a day and then can only gain right at 200MB. I need to download and install a fresh copy to my D drive but i am not given an option on where to download or install to. How do I download and install Firefox to drive D?

You need both SP1 and SP2 to be able to run Firefox. <br />
http://www.mozilla.org/en-US/firefox/23.0/system-requirements/ <br />
And getting rid of SP3 probably isn't wise from a security standpoint.
Have you looked through your "data" to see what '''''can''''' be moved over to the D:/ drive? Also you should consider moving the Windows TEMP files over to the D:/ drive.
Also, with WinXP it is a good idea having at least 15% of each logical drive "free" so that the Defrag service can be run; TEMP files cause the most fragmentation on the drive.

HT4623 my iphone won't allow me to Download and install,update the software,ios 5.1.1

I can't downlaod on the software update.
the downlaod and install button won't allow.

If you're already running iOS 5.1.1 that is the most current version. As such, no issue exists.

We have mac os X 10.5.8 we tried to upgrade with the new firefox 4. it removed our old firefox and replaced it with firefox 4. Now we get a message that our system does not support the new firefox. All our bookmarks settings are gone. Please advise.

When we tried to open firefox 4, all previous settings and bookmarks were gone. Firefox 4 gives message that it is not supported by our system. IMAC G5 power PC with 2 gigs of Ram. Is there any way to restore the old firefox?

Hi everyone,
Many of you have had problems with Spotify for Mac OS X 10.5. We no longer support Spotify on this operating system which we announced back in November here as a "heads up".
However, we've noticed that many folks have been updating regardless which should not be the case. Our intention was to let anyone using Mac OS X10.5 continue using a "legacy" version of Spotify. In any case, the folks who were using 10.5 were updated, and in many cases these customers have experienced crashes with the newest version of the application (Spotify version 0.8.8. at the time of writing).
To make a long story short, we messed up in updating folks who should not have been updated and we're sorry. We plan on fixing the problem of Spotify updating to the latest version for Mac OSX 10.5 users and we're working on it as I write this. If you're a person who has already upgraded and the application is crashing, we're looking into a solution and we hope to have an update shortly.
Warm regards from your humble community manager,
Rorey

The procedure entry point getlogicalprocessorinformation could not be located in the dynamic link kernel32.dll . I got this error after downloading and installing Frame MAker 12. My system os is service pack 2.

The above mentioned error is displayed when i open Adobe Framemaker 12 after installing it.
the procedure entry point getlogicalprocessorinformation could not be located in the dynamic link kernel32.dll
this is the error.
my os is windows service pack 2
2 gb ram

You don't mention which specific version of the operating system that you are using - Windows XP, Vista, or 7 and whether you're using a 32-bit or 64-bit version.
FWIW, kernell32.dll is a Windows system-level module, so it's possible that you have some corruption in your Windows installation which is preventing FM from launching.
Also, 2Gb of RAM is a bit lean for FM.

HT4623 I attempted to update the software of my dated iphone 3G. The version 4.2 downloaded and installed successfully on my phone...only to state at the end that "Your SIM does not seem to be supported. Please insert a supported SIM....". I can't even re

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