HT4623 Recently I want to upgrade the IOS for my iphone 4 with my friend's help. Unfortunately, we are unable to do it. Don't understand why?

Recently I wanted to upgrade the IOS for my iphone 4 following the guidelines closely with my friend's help. Unfortunately, we are unable to do so. I felt disappointed as I am looking forward to installing Apps, WeChat, Whats App, etc. I have bought it 2 years ago. I have read the FAQ, mine is the same as many other complaints as in the Settings-General, no "Software Update" appear but we have follow step by step but failed to do so.
My friend suggested me to visit Apple Store in Kuala Lumpur, Malaysia. I just wonder if this problem can be solved. Kindly advise.
Thanking you in advance.
Regards/Michelle Gee

You are following the wrong guidelines. The Software Update option was not introduced until a later version. You need to connect to iTunes to update if you currently have iOS 4 or earlier.
https://sites.google.com/site/appleclubfhs/support/advice-and-articles/updating- ios#itunes

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HT4623 Recently I want to upgrade the IOS for my iphone 4 with my friend's help. Unfortunately, we are unable to do it. Don't understand why?

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