HT4623 What can I do when I have purchased coins to use in an app and it doesn't deliver them?

I have purchased coins in Ponon (like Tetris) and I didn't get them. I have sent emails to customer support and so far no response. Who can I contact to get a refund? I don't fully understand how all this iTunes and app stuff works, but I don't seem to have any luck with it. There doesn't seem to be any help area and when I go to app support in ponon it just goes back to an ad to purchase other games, the developer website doesn't show. Anybody know what I can try? The game is PONON and the maker is MYBOGAMES. I am really frustrated.

Your first step is to contact the developer, that is who made the app and understands it.

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Hello. I would like to activate my CS3 Educational Program (version 2007) on my new computer. Unfortunatly he is not accepting my serial number. What can I do? I have delated the program on my old computer but it doesn't accept the activation on the new l

Hello. I would like to activate my CS3 Educational Program (version 2007) on my new computer. Unfortunatly he is not accepting my serial number. What can I do? I have delated the program on my old computer but it doesn't accept the activation on the new laptop.

Make sure you are using the correct serial number. Find your serial number quickly
If you did not deactivate the original installation then it is possible your two allowed activations have been used and you need to reset your activation count. To do that you need to contact Adobe Support thru chat and ask them to reset your activations. If you ask for more than that they will tell you they cannot offer you any support.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

What do I do when I have just signed up for PS CC & LR5, and am informed my Vista won't support it?

What do I do when I have just signed up for PS CC & LR5, and am informed my Vista system won't support it?

From: http://www.adobe.com/products/photoshop/tech-specs.html
System requirements
Windows
Intel® Pentium® 4 or AMD Athlon® 64 processor (2GHz or faster)
Windows 7 with Service Pack 1, Windows 8, or Windows 8.1*
1GB of RAM
2.5GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices)
1024x768 display (1280x800 recommended) with OpenGL® 2.0, 16-bit color, and 512MB of VRAM (1GB recommended)†
Internet connection and registration are necessary for required software activation, membership validation, and access to online services.‡
I know it's an "I told you so", but you really should have researched it before making the purchase.

I cannot access iPhoto now I have upgraded to Yosemite. Not available in UK! What can I do? I have hundreds of photos I need access to and more to save on my computer.

I cannot access iPhoto now I have upgraded to Yosemite. Not available in UK! What can I do? I have hundreds of photos I need access to and more to save on my computer.

iPhoto should be still in your Applications folder and will still work. But if you failed to keep it up to date then Try Terence's instructions here Is Iphoto gone ?i want it back!
Pete

What can be done when the Customer Relations Department fails to call? Disgusted and appalled.

I have had a sony KDL-W590B (same as the W600B but from Costco) for less than one year. The original television had a dark spot in the upper left hand quadrant. I contacted Sony and was instructed to do a factory reset on the television and exchange it at Costco if that did not fix the issue. It was not fixed so I exchanged it per their instructions. The replacement KDL-W590B worked adequately for 10 months and then developed a dark, dead spot in the upper left hand quadrant. I contacted Sony and was advised that I could receive a new downgrade as a replacement (the new 48R510C which has 2 HDMI ports compared to the 4 on the W590B and horrible input lag) or I could request a facory recertified W590B. I chose the latter and received the replacement the next week. The replacement was broken. The image on the screen was barely discernible through the black spots and circles all over the screen. I called Sony and explained the situation and was told on Wednesday 5/27/15 that I would receive a call from the Customer Relations Department no later than 1p.m. on 5/28/15. I called back at 3p.m. on 5/28/15 and was told that there are no supervisors available at Sony and that I would have to await a call from the Customer Relations department no more than 24 hours later and he claimed to escalate the issue. I called back at 4p.m. on 5/29/15 and was told that I would have to await a call back from the Customer Relations Department no more than 24 hours later. I called back at 4p.m. today, 5/30/15, and was told that the Customer Relations Department is closed on weekends and I should receive a call from them on either Monday 6/1/15 or Tuesday 6/2/15. My Playstation Plus membership expires tomorrow and will not be renewed. My PS4 and PS3 will be traded in this week. My Sony HTC-150 sound bar will be sold. At this point I just want my money back so that I can buy a decent product from a decent company. Done with Sony after 20 years of supporting them because I get no support in return. Seriously, all I wanted was for them to call me and help.

Alright! I got a response from Charlie by phone after posting today and she was very helpful. She explained what happened when I had my issue escalated on 5/27 because after receiving my third defective KDL-48W590B (this one a factory refurbished unit with a 90 day warranty period to replace a defective set that was purchased with a 1 year warranty) I requested either a refund or a working television with a 1 year warranty. Apparently the expectations for the reply from the Customer Relations Department were set incorrectly. What I should have been told was that a reply after an escalation should take 24-48 business HOURS. This is quite different indeed. The Customer Relations Department is open from 9-6, 5 days per week, so that means that 48 business hours is actually 5.33 business days. That's over a week. So while I expected a reply within one business day as I was explicitly promised on 3 separate occasions by 3 separate Sony employees on 3 consecutive days, it was really over a week. The fourth day, today, 5/30, I was told that I should receive a reply either Monday 6/1 or Tuesday 6/2, which is when I took to the internet to post the complaint at the beginning of this conversation. That was all wrong though. Charlie explained that I should have been told to expect a reply, once my issue was escalated, within 5.33 business days. That's if you are available to answer the one phone call that could come any time on any business day. After she explained this she offered to replace my defective television with a new in box unit of the same model with a 90 day warranty. This would have been perfectly acceptable if there had not been 3 prior defective units and repeated issues even getting a reply from the Customer Relations Department. At this point I would expect at the very least a television with its original warranty period (I don't care if it's new or refurbished as long as it's guaranteed to work for longer than 3 months, especially if I have to go through this process again) or a refund. Maybe even an upgrade? Not from Sony. She indicated that maybe I can get a refund if I submit another copy of my receipt and wait for her to process it and call me back. Unfortunately I am travelling for work and will not have access to it again until Monday, 6/1 and then I can await her reply within 5.33 business days. Hopefully I don't miss her call and can get either a working, guaranteed product or a refund so that I can purchase a Samsung television (complete with 3 year warranty). I made it clear that I will be very upset if I do not receive a response by Tuesday, 6/9 as she promised. The follow-up e-mail that she sent is posted below: "Thank you for contacting Sony Electronics Inc regarding your KDL48W590B. This is to document that I contacted you over the phone to discuss options to resolve your issue today. As agreed, kindly reply to this message with attached copy of your Proof of Purchase. Once valid receipt is received, please allow 24-48 business hours for me to review your file."

What can you do when you have used 5 out of your 5 computers for iTunes?

Dell Latitude D600 Windows XP

I don't actually know which computers I've authorized - is there any way to see this information in account info? I suspect they were mostly all computers that have since crashed and were replaced.
Alternatively, I'd like to deauthorize all, but I'm worried that this may make me lose all the files I've downloaded onto my main computer. Does deauthorizing all computers (including the main one) affect the files at all, or just the ability to play them? Do I need to backup before I deauthorize all?
Thanks in advance. Didn't want to go ahead and deauthorize all without some assurance that I would lose all my files somehow.

My Airport Express does not acknowledge that I have Windows 7 SP1...what can I do when I have tried re-instlling several times?

I have tried several times to uninstall and reinstall v.5.6.1 for PC and still the program does not recognize that my OS is W7 SP1 installed.. any suggestions?
Thanks, Sharon

I'm not seeing the Silverlight plugin in your More system details list, so Firefox doesn't find it if you have it.
I assume that you also do not see it in Tools > Add-ons > Plugins ?

What does one do when a newly purchased iPad is set up wrong at and Apple Store in Bellvue ,Wa.I now have 3 Apple ID's and all of my Apple iphones,MacBooks ,and iPads are out of sync ,not knowing which account is which I'm unable use any Apple products .

All and all I've spent 10 long days contacting ,calling ,chatting,and at the Genius Desk.When all Apple has to do is correct the mistake they consolidate all these account under my original account ,the e-mail ,credit card ,user name or all the same for these accounts .Why can't the Apple people figure this ,the under trained employ who rush thru this set of my iPad ,iCloud ,and accounts made mistakes and I want them fixed.I want 1 account 1password like I had the day I walk Into the Bellvue ,Wa. Apple Store. what's the Problem?Why do I get kicked from one department to another department,with the response that is as far as my technical skill allow me to process.The genius desk can help me , iTunes,can't help me,Apple support can't help me,the Apple Store in Bellvue ,Wa. Who created the mess can't help me,Who can help me? it simple open your computer move a few digits correct this mistake it's not rocket science,or is it? Thanks From One Unhappy Customer

Even if you put a credit or debit card on file with iTunes it will still use your balance FIRST.
I would suggest putting a card on file and testing to see if it will allow you to make a purchase, then removing the card from the account after successful download of an item.
EE

What does it mean when you have a window saying there is another user and your computer has been renamed

When i opened my computer this morning, a window was there saying that there was a second user using my computer and had changed the name ... what does the mean?

ok, thanks Grant Bennet-Alder .. so this could have been my phone or my ipad I assume.
even though i have not seen this before, and had had all three for a couple of years now . but, maybe if I understand this right, my iphone could have been using wifi instead of cellular?
Is this what you mean?
again, thank you so much.
Melissa

What do I do when you have purchased a song from itunes but doesn't let you play it

I got a song from itunes but when I play it it says that I have to authorize on my computer and then it gives me a message that my computer is already authorized but won't play the song.

1. Go to expresslane.apple.com
2. select 'itunes' and then 'itunes store' on the right
3. select a topic and a subject
4. click 'continue' and then 'email'
5. fill out the form and explain your situation
6. they will respond within 24 hours usually
Good luck
Stijn

When playing games on my Ipod, I can't buy gold packs on Fifa or gems on Clash of Clans. What can I do? I have credit on my Itunes account.

When playing games on my Ipod, I can't buy gold packs on FIFA or gems on Clash of Clans. What can I do? I have credit on my Itunes account.

What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem then some info as to what happens would be useful if you want help.

My boyfriend knew my apple id and my password and when we broke up he changed it and he changed my alternate e-mail address so i cannot restore it. The problem is that my iPhone activation is linked to iCloud. What can i do? I have old pass and e-mai

My boyfriend knew my apple id and my password and when we broke up he changed it and he changed my alternate e-mail address so i cannot restore it. The problem is that my iPhone activation is linked to iCloud. What can i do? I have old password and old alternate e-mail.

Take it and its purchase receipt to a physical Apple Store and/or click here and contact Apple's Account Security team.
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HT4061 i bought an iphone 3g for cheep and when i turn it on it tells me your iphone could not be activated because the activation server is unavailable what can i do to just have it working legit ?? , please anyone that could help me out

i bought an iphone 3g but not in a shop and when i turn it on it tells me your iphone could not be activated because the activation server is unavailable what can i do to just have it working legit ?? , please anyone that could help me out

Generally, that means the phone has been jailbroken (hacked). You can try restoring it as new using iTunes. Beyond that, there's really nothing we can advise as jailbroken phones can't be supported on these forums.
See also Lawrence's post in this thread:
https://discussions.apple.com/thread/5186252?tstart=0
Best of luck.

HT1212 What can I do when my Sleep/Wake button is broken and I have forgotten my password?

What can I do when my Sleep/Wake button is broken and I have forgotten my password? Also the Find my iPhone app is on and I can't get in to my phone to shut it.

If they determine it is defective, then yes.

What can i do when i want to restore if i have deleted my text message(sms)

what can i do when i want to restore if i have deleted my text message(sms)...
please help

Provided you have recently synced you phone then the SMS are stored in the iPhone backup made by iTunes during the sync process. If you restore you can choose to restore from backup which should mean that you don't lose the SMS.

HT4623 What can I do when I have purchased coins to use in an app and it doesn't deliver them?

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