HT4967 I can sync data from my Mac to my iPhone and iPad and from my iPhone to the Mac and iPad, but cannot sync data from the iPad to either device. My iPad is configured to Push. Is there another setting than I'm forgetting?

I can update data from my Mac to my iPhone and iPad, and from my iPhone to my Mac and iPad, but cannot get data to update from my iPad to either my Mac or my iPhone.

If new calendar events entered on your iPad do not appear on icloud.com, go to Settings>Mail,Contacts,Calendars>Default Calendar on your iPad and be sure you have selected an iCloud calendar as your default and not something else like On My iPhone, a Gmail or Yahoo calendar, etc. If you haven't, make this change, then add a new event and see if it appears on your calendar on icloud.com now.
If your settings are correct and new events still aren't appearing on icloud.com, add any missing calendar events from your iPad to your calendar on icloud.com. Once the calendar on icloud.com is up to date with your iPad, go to Settings>iCloud, turn Calendars to Off, choose Delete from My iPad when prompted (they will still be in iCloud), then after a 15 seconds or so, turn Calendars back to On. Then add a new event on your iPad and see if it appears on your calendar on icloud.com now, and on your other devices.

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My old computer (a Sony) with my iTunes crashed. I have a new MAC and want to make sure I can keep all of my music (mostly from old CD's that have been lost). I bought iTunes match hoping that would work but it isn't using the data on my phone. HELP!

My old computer (a Sony) with my iTunes crashed. I have a new MAC and want to make sure I can keep all of my music (mostly from old CD's that have been lost). I bought iTunes match hoping that would work but it isn't using the data on my phone. HELP!

Since you have purchased a new Mac (which, BTW, is not typed in all capitals) why not buy a Time Capsule <http://www.apple.com/airport-time-capsule/> which is designed specifically to work with OS X and Time Machine?
You don't say what part of your Sony "crashed." If it was not the HDD it is possible to take the computer apart, put the HDD in an external case, then recover the data off of it (including the music) simply drag-n-drop. If it was the HDD that "crashed" that makes it more difficult.
If you are able to recover the music from the Sony you can then add it to the iTunes library on the Mac and iTunes Match will then scan, match and upload the tracks to be mirrored in the cloud.

HT201269 Hi I want to back up my photos from my iPhone 5. How can I do this? I have an iPad mini but cannot sync to an iPhone as iPad does not have USB port. Can you help please x

Hi I want to back up my photos from my iPhone 5. How can I do this? I have an iPad mini but cannot sync to an iPhone as iPad does not have USB port. Can you help please

You have to back them up to a computer. You would import them either to iPhoto or to the Photos app in your PC:
http://support.apple.com/kb/ht4083
Cheers,
GB

HT1212 My iPad locked after 1 incorrect passcode entry and I tried what a senior advisor told my to do, but it could not download the info unless I entered the correct pass code, which I can not do since it does not give me the opportunity.

My iPad locked after 1 incorrect passcode entry and I tried what a senior advisor told my to do, but it could not download the info unless I entered the correct pass code, which I can not do since it does not give me the opportunity. How do I get the window to enter my pass code?

iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

HT1535 I own an iPhone4, an iPod 3rd generation and an iPad 2. I use the same iTunes library but unfortunately synced iPad with a different computer before syncing to my own. Do I risk losing the films/apps I've downloaded onto my iPad if I sync with my i

I don't want to sync what is on my iPod to my iPad. (I have a 32gb iPod but only 16gb on iPad. The iPod I use mostly for music.) I can't seem to add the films I have downloaded onto iPad to iTunes. If I could do that, I could erase them from iPad to create more storage.
This is intensely confusing, sorry.

Question.....
"I own an iPhone4, an iPod 3rd generation and an iPad 2. I use the same iTunes library but unfortunately synced iPad with a different computer before syncing to my own. Do I risk losing the films/apps I've downloaded onto my iPad if I sync with my iPod?"
Answer.....
Yes you will lose the films that you downloaded to the iPad when you sync with your own iTunes unless you transfer the purchases into your own iTunes library. Were these movies that you purchased? If so, you might be able to download them again for free. Do you have multiple computers that you sync from or is this someone else's purchased content?
You can select whatever you want to sync to all of your devices in iTunes, you do not have to sync the same content to all device.
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
iOS: Syncing with iTunes - Support - Apple

I can sync with my outlook calendar, but cannot sync with contacts or e-mail.

I can sync with my outlook calendar, but cannot sync with contacts or e-mail. When I click on Settings>Mail, Contacts, Calendars it doesn't open and reverts to the home page. When I try to open Mail I get an error message saying "Cannot get mail. The user name or password for Gmail is incorrect". If I press "settings" it reverts to home page. I was revised to restore settings which I have now done, but the problem has not been resolved. Can anyone help?
i do have a gmail account and may have used this when I first set up itunes/ipad (I'm new to Apple). However, I want to synchronize with my Microsoft Exchange account.

It may be a bit late for your needs, but there's a sync product for Outlook (an add-in) that will sync public and private folders/calendars. Once you have your items in a mailbox folder, the regular ios sync will bring it to your device. It's called Add2Outlook, it's made by DidItBetter.com Software.
It syncs private and public, mailboxes and folders in any direction. One-way, two-way, read-only or writable. It also works with Office 365 and hosted exchange providers, if that's your situation. It works for calendars, contacts, tasks, email, whatever. It can even sync to PST or between two different Exchange servers.
It installs on your workstation, not on the Exchange server.
Check it out here: Outlook Contact and Calendar Sync for Office 365

I updated my 2009 Mac to Mountain Lion yesterday but cannot add photos from my iPhoto library to contacts anymore. Drop down menu only shows "default, recent and camera" but I cannot get to iPhoto library.

I upgraded my 2009 Mac to Mountain Lion yesterday but cannot add photos from my iPhoto library to contacts anymore. Drop down menu only shows "default, recent and camera" but I cannot get to iPhoto library. Help stated to choose Faces but I don't even get that far. How do I fix. Still works on iPad but not on Mac.

When you have iPhoto and Contacts open and try to drag a picture for iPhoto to the Contacts photo frame do you get a + symbol? if not you should! from there the the pop menu should appear and then you can select the picture and click on done
Sample movie on how to

I have an Apple iphone 4s and for the last 4 weeks I cannot download or update any apps. I have an iPad and a Mac book pro and the apps download on these devices fine. My phone tells me that I have 12 updates but when I press update all or update any indi

I have an Apple iphone 4s and for the last 4 weeks I cannot download or update any apps. I have an iPad and a Mac book pro and the apps download on these devices fine. My phone tells me that I have 12 updates but when I press update all or update any individually nothing happens at all. It also does not ask me for my password any more but my iPad and mac book do.
I have signed in and out of the app store and the password is correct. I have tried both kinds of reboot but that did nothing. I have tried to update the apps by connecting phone to Mac book pro...it shows the apps being download on the Mac book and says it will sync them to my phone but it does not. Everything else on my phone works fine.
Any ideas ...Please!

Thank you, this has resolved both the iphone and ipad problem immediately. I am concerned that I may have a problem with apps that I bought under my old AppleID as they will not be recognised. Any suggestions for this please?

I have $8.05 balance on my gift card. I tried to buy an app more expensive than that so i had to add my credit card to the apple account. But I couldn't use the balance from the gift card anymore. How can I select to use it? or did I lose it?

I have $8.05 balance on my gift card. I tried to buy an app more expensive than that so i had to add my credit card to the apple account. But I couldn't use the balance from the gift card anymore. How can I select to use it? or did I lose it?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The MAS should use any credits first and then apply the remainder to a listed bank card.

I purchased Microsoft Office for Mac through the Apple website.. I have downloaded all from the disk into my Mac, no problem with all the other Word etc, but Outlook is asking for the key number: I have put it in but its obviously not the right one...????

I purchased Microsoft Office for Mac through the Apple website.. I have downloaded all from the disk into my Mac, no problem with all the other Word etc, but Outlook is asking for the key number: I have put it in but its obviously not the right one...???? In the box with the disk came the product key, have put it in and it doesnt work. Please help..x

unfortunately - you can not. you can't even buy outlook by itself at microsoft's own website.
does it have to be outlook? maybe you can get away with using something else that's outlook compatible.
how about trying Thunderbird for Mac OS?
or maybe you can call apple and let them know you purchase the wrong version - they might give you a break and just pay the difference for the home and business version.
good luck

HT5163 my original Apple Id Email was hacked. How can i change my Iphone apple Id ? ive changed it on my pc and my ipad but cannot do it on the phone (iphone 4)

My original apple id email was hacked. how can i change my apple id for my iphone 4. im able to change it for the pc and my ipad but cannot chonge it for the phone

I had the same problem last month.
The only fix was to call Apple Support. Basically, the history of the account could be followed and the hacker had changed the email address and no doubt the password of my apple id. The account also showed purchases in £ so I suspect the associated country been changed as well? Apple support blocked his associated credit card, restored the account back to a date where I had last used it and we then changed the Apple ID to a new email address. I could have used the old Apple ID, effectively regaining control of it, but I wasn't attached to it and it enhanced security by changing it.
Scared myself last night as my daughetrs iphone had been associated with the old ID and she couldn't access the icloud acocunt. I'd manged to restore her iphone, although it was asking for the passowrd of the hacked Apple ID, I used the password for the 'new' ID (just the old one with a changed email) and it worked. Even after restoring the iphone, I still had to change my 'new' apple id back to the 'old' email so she could sign out of the 'old' icloud account on her phone after the restore and disable 'find my iphone'. Only then could she add her own personal icloud account and I changed my apple id back to the new email. Confused?
Point is, you will need apple support to regain control of your apple id. If you're not attched to it and want a new or modified apple id, make sure you sign out of all assoicted devices first!

Have new MacBook Air and old MacBook. Can send file from Air to MacBook by Bluetooth but cannot transfer file from MacBook to Air.

Have new MacBook Air and old MacBook (2 1/2 years old). Can transfer files from Air to MacBook by Bluetooth but cannot transfer file from MacBook to Air. When I try, MacBook does not recognize Air. File transfer only goes in one direction. Any solution to this problem? Regards

The Setup Assistant can restore your data from a Time Machine backup. You'll be asked if you want to do this the first time you turn the computer on.
(60797)

HT5035 I have a 13.00 credit on my account but cannot purchase music from itunes on computer but can from ipod..why?

I have a 13.00 credit on itunes but cannot make purchases from my computer only my ipod. I had 25.00 and used it various times and now i cant

Hello hevcheer,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
You can sync purchases from a ipod to computer.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
Purchases cannot be transferred from account to account.
Best of luck,
Mario

I just purchased a movie and I can't get the iTunes extras to play, the unrated version plays but I want to watch the special features . Am I just stupid or is there something simple I am not seeing?

I just purchased a movie and I can't get the iTunes extras to play, the unrated version plays but I want to watch the special features . Am I just stupid or is there something simple I am not seeing?

Hello there, NighHawk420.
The following Knowledge Base article provides some practical information on where to locate the iTunes Extras when purchased with a movie from iTunes:
About iTunes LP and iTunes Extras
http://support.apple.com/kb/HT3823
When you purchase a movie with iTunes Extras, the primary movie along with the iTunes Extras will download to your iTunes Movie folder. Mouseover the cover art and click the icon on the album to open the main menu to play the movie or view other features.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I recently installed Acrobat Pro X on my Mac. I initially accepted the terms of agreement, but then every few seconds the same prompted window for the terms of agreement keeps popping up. Can anyone explain why this is happening, and how to resolve?

I recently installed Acrobat Pro X on my Mac. I initially accepted the terms of agreement, but then every few seconds the same prompted window for the terms of agreement keeps popping up. Can anyone explain why this is happening, and how to resolve?

Have you tried reinstalling the original drive? Same symptoms with it?

HT4967 I can sync data from my Mac to my iPhone and iPad and from my iPhone to the Mac and iPad, but cannot sync data from the iPad to either device. My iPad is configured to Push. Is there another setting than I'm forgetting?

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