ERP Sales Order : Performance issues with Product Proposal

Hi
we are working on CRM 2007 solution and are facing serious performance issues with the ERP Sales Order functionality provided in the ICWC of this version.
In our development we are adding items in the ERP cart as soon as the user clicks on the 'New Sales Order' button of the sales order sreen. We get the items by very simple and optimized call to the ERP system and then add these entities in the Item Cart (Item collection ...in simple sense).
For adding 10 items the application takes 10 seconds and this is too much for adding just 10 items.
Can you please provide any Notes/alternative solution to resolve this issue.
Regards
Ajitabh

Hi Ajithabh,
Please apply the following SAP notes:
1061423 - Interaction Center ERP Order Performance improvement
1262277 - Performance: CRM value help causes dumps in ERP
1292817 - Performance: Reduce RFC calls during creation of ERP order.
1319885 - ERP sales order search with external reference
1326527 - Reducing number of RFC calls in IC ERP Sales Order
I hope it helps!
Regards,
Gabriel Santana

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Sale Order Performance Issue.

Hi,
We are using EBS 12.0.6 and Database is 10g (10.2.3).
We are facing performance issue with "Order management Sale Order Form",
When user click on "Line Items" Tab of "Sale Order Form" and
In "Main" Tab entring the "Ordered Item" then press tab and entring the "Qty" of item, its takes time 20 to 30 Second for one item if its related Items exists.
We have 150 entiries against one sale order. Users are facing 20-30 second delay on each entry.
Please advise how to improve the performance when related Itms exists?
Thanks,
Edited by: user12007410 on Feb 4, 2010 12:00 AM

Pl create a trace file as outlined in MOS Doc 564817.1 (How To Create Forms And Database Level Trace For Receiving Transactions) to help pinpoint what SQL is causing the issue. Then open an SR as this may be a known issue for which a patch exists.
Pl also verify that database statistics are current - see MOS Doc 169935.1 (Troubleshooting Oracle Applications Performance Issues) - section on "Statistics Gathering"
HTH
Srini

EBS 12.0.6 Sale Order Performance Issue.

We are using EBS 12.0.6 and Database is 10g (10.2.3).
We are facing performance issue with "Order management Sale Order Form",
When user click on "Line Items" Tab of "Sale Order Form" and
In "Main" Tab entring the "Ordered Item" then press tab and entring the "Qty" of item, its takes time 20 to 30 Second for one item if its related Items exists.
We have 150 entiries against one sale order. Users are facing 20-30 second delay on each entry.
Please advise how to improve the performance when related Itms exists?

Hi,
Please see if these documents are applicable.
Note: 845765.1 - R12: Performance Navigating To Line Item Tab: OE_AK_SOLD_TO_ORGS_V [ID 845765.1]
Note: 399998.1 - OEXOEORD: Performance Entering Item On A Sales Order Line
Regards,
Hussein

Product Proposal in ERP Sales Order.

Hi Guys,
We are panning to use product proposal (PP) in ERP sales order and we are facing some challenges to fetch Price and Availability in the PP view.
Does anybody integrated PP with ERP sales order? Please provide detailed steps if any.
Please share your experience and steps to integrate this scenario.
To obtain price in PP, do we need to maintain pricing in CRM?
For availability information in PP, do we need to connect to APO? or the gATP/Availability happens via ECC to APO?
Please shed some light on this subject.
Thanks
Shree

HI Shree,
You dont have to maintain price in crm to get price in product proposals, pricing in ERP is enough for price to get populated.
For availibilty check for PP you have to maintain MRP type in material master for the products which gets populated in PP and have to maintain ATP Profile at item level.
One setting which needs to be maintained in crm is
goto spro->CRM->Transactions->Settings for ERP Transactions Maintained via CRM->Product Proposals->Assign Method schema to ERP transaction Type.
Here give the sales Org, Transaction Type and Method schema.
Please let me know if you need more information on this.
Best Regards,
Radhika

Interaction Center Sales with ERP Sales Order

We are in the process of upgrading from CRM 4.0 sp 6 to CRM 2007. We have been using the Web IC and Mobile sales for the last 4 years. In our original CRM 4.0 implementation (which was developed by SAP) we were using the CRM Web IC to create orders with R/3 using a couple of BADI's. We are currently using R/3 4.7 and have plans to upgrade to ECC 6.0 next year. I was just rereading some of the documentation in the upgrade guide and came across the following line:
"The following software units are required for the Interaction Center Sales with ERP Sales Order scenario:
Mandatory: IC WebClient with specific ERP Sales order viewset requires SAP ECC 6.0"
This implies that the standard Interaction Center Sales with ERP Sales Order functionality will not work in our current landscape and that it would only do so when we upgrade to ECC. What options are open to us to get around this? What is the technical reason why this functionality doesn't work with SAP R/3 4.7?
I can't imagine we are the first company to face this problem and I can't imagine everyone upgraded to ECC 6 - so what approaches have people taken to address this issue
Thanks in advance
Eddie

In the last 12 months we upgraded from 4.0 to 5.0 in CRM and went form 46C to ECC 6.0.
In your current landscape you can create orders in the ICWC where the order is created in CRM and replicates to R/3 4.7. You have the replication scenarios X, Y, Z available to you.
Your other option is using the ICWC R/3 order screen where you basically are calling R/3 transaction VA01 and entering the order in the ICWC but the order entry in being done directly into R/3 via your ITS server. Looks almost exactly like VA01 in the gui. The menu bars are a little different.
The ERP order looks like other ICWC screens, is very sharp and users wouldn't know that they are entering the order directly in ECC. We have been using it about 3 months. More Pro's than Con's, if you have user exits in MV45AFZ* the ERP order still uses them (but t-code isn't VA01 if you have condition If statements around t-codes).
Hope this helps,

ERP Sales Order with Profit Center value mandatory in ECC side!

Hi Experts,
I'm working with a scenario using SAP CRM 7.0 and ECC 6.0 EHP4, using ERP Sales Order and ERP Quotation.
The sales order transaction type in ECC side is set up to use profit center at item level as mandatory and I can't find this attribute at Item Details in CRM Webclient. I can't save my order, because this error and the AB Incompletion Log always shows this error.
Any ideas? Is it possible set profit center value in CRM?
Best Regards
Heber Olivar

Hi Heber!,
I hope you are doing well.
We have the same issue, please could you share us how did you resolve this issue?
We have SAP CRM 7.0 EHP2 and SAP ECC 6.0 and for the creation to ERP Orders correctly in SAP CRM is necessary the profit center value.
Thanks in advance.
Best Regards!

Change of sales order in combination with planned/released production order

Hi Guru's,
How do you deal with changes in the sales order in combination with planned orders and the scenario how to deal with release production orders?
Can you tell me the SAP scenario, technically or reports or transactions or user exits, etc?
Thank you in advance,
Eric

Here You have 2 scenarios
1. Sales order changed at planned order stage
In this case any chagne of quantity done in the sales order level will be taken care by the Planned order until it was not firmed .
In case if it was firmed for the increased qty you will get a new planned order getting created.
In case if it is reduced and if it was unfirmed it will get changed accordingly
2. Sales order changed at production order stage
if the planned order was converted to production order change we can manually changes the respective Production order util no confirmation was done to any operations..
is all this scenariors you are looking for if it is helpful let me know
thanks..
dskumar

Creating ERP Sales order with reference to CRM Service Order

Hello all,
I am trying to create an ERP Sales Order from CRM. If Icreate the Sales Order manually, it is working correctly but, if I try to create the ERP Sales Order as follow-up document for the CRM Service Order, it is not working.
I have defined the Cross-system Copying of Transaction Types, byt the ERP sales order is not shown as possible follow.up doc from the CRM Service Order. Does anyone know if it is possible?
Additionally, I would need to create CRM Sales Orders in reference to ERP Sales Order. Is there any way to do it??
Thanks in advance and Regards,

Hi Oliver,
Rajendra answer is correct.
The SAP Standard integration Scenario creates a ERP sales order for all the salesitems in the serviceorder.
Without items no salesorder is created in standard.
Maybe you could realize your requirement with own coding when you save a new service order or by button - click.
I realized something similar some weeks ago. One hind: It is helpfull to maintain a ztable where you store which CRM serviceorder is linked to which sales orders.
Kind regards.
Manfred

Is it possible to use variant configuration (with a Non-SAP solution) when creating ERP sales orders in SAP CRM WebUI

Hello,
our customer plans to use a Non-SAP solution for variant configuration (Camos) in SAP ERP (ECC 6.0) and in SAP CRM 7.0 EHP1 as well.
ERP sales orders (and ERP quotations) should be created in SAP CRM (CRM WebUI).
Is it possible to use variant configuration (with an external variant configuration tool) when creating ERP sales orders and quotations in the SAP CRM WebUI or do we have to implement SAP IPC for this?
Thanks in advance.
Regards,
AEV

Dear AEV,
I think LORD (lean orders) should work with variant configuration as well. In the note 1236015 there is not restriction listed. However you need lord2 activated in ECC, and ECC system should be on EHP4.
Best regards
Rene

One-time customer with ERP Sales Order

Hello experts,
I am working with ERP Sales Order on SAP CRM 7.0 Ehp3.
We have a requirement to start using 'one-time customer' process. I know there is a standard account groupd (CPD) on ECC side for this purporse.
We would like to enter a sales order for occasional customers, without saving the customer in the master data table.
I would like to have an occasional customer (example nº 1000 which should work like a CPD). I need to enter a sales order for this customer nº 1000, and once I enter nº 1000 on the BP number field, it should bring a Pop-up in order to enter the customer's information (address).
This is working when I create the order via VA01 on ECC side, but the pop-up is not shown when I try to create the order on CRM via erp sales order.
Any suggestions on how to make one-time customer work on ERP sales order? And how to make the pop-up work?
Thanks in advance!
Luis

Thanks a lot, Rene! I have just read this SAP note and confirmed your information.
Do you know of any workaround or development that could be done for this scenario using ERP sales order?
If not, I will suggest using transaction launcher and create this type of order for the one-time customer directly in VA01.
Once again, thanks for replying!
Luis.

Order Type Group - CRM 7.0 B2B Ecommerce with ERP Sales Order Scenario

Hello Experts
Scenario: CRM 7.0 with ERP Sales Order
How can we use ORDER TYPE GROUP in CRM 7.0 B2B E-commerce with ERP sales order?
With CRM as a back end this ORDER TYPE GROUP functionality is available as OOTB, but with ECC as a back end is this available?
As per out understanding, we can use more than one TRANSACTION TYPE by seperating the TRANSACTION TYPES by COMMA in shopadmin? Is it a right understanding?
Kindly let us know if we have ORDER TYPE GROUP functionality in CRM 7.0 B2B E-commerce with ERP sales order?
Thanks and Regards
DJ

Hi DJ,
In fact the Order Type Group is only available when you are connected to CRM Backend. For ERP Webshops, you only have the option to add the Order Types separated by coma.
In addition, be aware that B2B only supports Sales Document with category "C - Sales Orders" on ERP backends, for example:Credit Memo Requests won't work. For more information, I created Note 1567713 that explain the restrictions.
Kind Regards,
Diego Felix.

Material Description is not getting updated in IC-WebClient ERP Sales Order

Hi Experts,
The issue is with ERP Sales Order in IC web client.
Scenerio:1
While creating the Sales order, If we enter a product in Line Item 10 , which is mapped (Product Type) in both the systems(CRM&ERP) . It will take the description for that product correctly. If we enter another product in Line Item 20 , which is not mapped (Product Type) in CRM system (only available in R/3) the description of the previous line Item product (Item 10) inherited to Item 20 instead of taking the description of Item 20.
Scenerio:2
If we enter a product in Line Item 10(as a first Item) , which is not mapped (Product Type) in CRM system (only available in R/3) It will take the correct description for that product . And there is no problem for Second line Item, even though the Second line Item is not mapped (Product Type) in CRM system (only available in R/3)
Technically speaking :The Product which is mapped in both the systems is entered as first line item , this product description is copied for all the line items below (i.e 20,30,40) which are not mapped in both the systems. As and when we entered a mapped product in line Item 50 , It is taking the correct description of Item 50
Kindly advise.
Thanks in Advance,
Raja
Edited by: Raja Parasa on Feb 26, 2010 5:23 AM
Edited by: Raja Parasa on Feb 26, 2010 5:24 AM

Hi Raja,
This looks like a bug.
sorry for not answering ur question.
However, since you are using ERP sales order, i request you to look at my issue in the below thread and answer if you had similar issue.
let me know if i can speak to you in person.
GATP (APO) Check results in ERP Sales order.
thanks
shree

GATP (APO) Check results in ERP Sales order.

Hi Gurus,
We have a requirement to get GATP results (Product Substitution) into ERP Sales order. Please note this is not CRM Sales Order we are dealing with. We are not able to populate product substitution into schedule line.
According to SAP, GATP/ATP happens automatically unlike CRM sales order which has a "ATP check" button. Standard SAP functionality for ERP SLO doesn't have "ATP" button.
My question is, when the automatic check happens in the background, will the ERP sales order populate the "product substitution" results ( assuming that product substitution is set up in APO) from APO into ERP SLO in the schedule line?
Do we need to integrate APO with CRM for ERP sales order?
For example if the order has requested quantity of 100 and only 60 is available, will APO-ATP/GATP (which happens automatically according to SAP in ERP SLO) populate rest of the 40 with product substitution into the schedule lines
Please advice if any of you guys faced similar issue or have implemented ERP Sales order with GATP check.
Thanks
Shree

Does anyone have an answer to this question. We have the same requirement regarding GATP with ERP Sales Orders in CRM.
Thanks,
Ron

Replication any bp of crm sales order as reference bp in erp sales order

Hi specialists in sap r3.
I was faced with the requirement not to replicate all bp of CRM. We want to in order for replication of any PD (CPM) was replaced by a reference bp (ERP).
Individuals do not need to be analyzed in ERP.
Is anybody know how to solve this issue? How to replace individual bp (CRM) to reference bp (ERP) during replication?
I'll be glad to any idea.
Regards,
Tatyana.

Hi Sangameshwar,
In CRM you can have two scenarios for ERP Sales Order.
1. ERP Sales offer and Sales order, using the CRM User Interface to create directly the ERP Sales Documents with LORD interface. The document is only saved in ERP. I believe this the scenario you are using.
2. CRM Sales offer and Sales order, the document is saved both CRM and ERP. The documents are replicated via Middleware.
In both scenarios the interaction record should add the document in the doc. flow, it's probably a missing customizing in the interaction record.
Hope this information help you.
Regards,
Jorge G.

Condition records in ERP sales order still there after deletion

Hello,
I have maintained all the settings needed for lean order (creating ERP sales order from crm opportunity in CRM webui).
Now when i create a ERP sales order in CRM using LORD, there are certain condition values determined correctly (note that they are variant based condition values).
However depending upon the sales scenario, certain conditions are to be deleted from pricing details at item level. So, far no issue.
After I save this ERP sales order, and go to see it in our ERP system, i find that those condition values are still there !
I am unable to understand why this is happening.
Please help me.
Regards

Hi,
Thanks for your reply, for your question "One more point confirm with you, you create sale order in CRM as a CRM order ( type LORD), and the order will transfer to ERP by CRM middleware, right?" , the answer is no i dont create a CRM order, however i create an ERP order in crm webclient. This feature of CRM 7.0 is explained in following documentation:
http://help.sap.com/saphelp_crm70/helpdata/en/17/99fb62928c46c28c10f3ebc52fdfa8/frameset.htm (then navigate to Entry of ERP Sales Transactions in SAP CRM)
As you also asked me to change the settings of condition type as manual input, which cannot be done because this will affect our business process to large extent, and my users will not accept it, hope you understand my situation
Please let me know if you can help me in some other way, or you want me to check some more settings.
Regards
Edited by: ar_on_crm on Jan 6, 2011 11:03 AM

ERP Sales Order : Performance issues with Product Proposal

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