HT4993 Just got an iphone 4 and only downloaded one app, facebook. and now when i try to download any other app and i enter my password it gives me an unknown error. what is going on?
Why wont my appstore let me download any apps? I know my password is right but it keeps giving me " Unknown error." and I have to either cancel or retry and every time I retry i get the same thing.
Hello jsimmonds05,
I was looking into our resources for information that may help resolve the issue and have a few things for you to try. First I would start with the iPhone Troubleshooting Assistant found here: http://www.apple.com/support/iphone/assistant/phone/#section_1, at section 1 and work your way down as needed.
Restart iPhone
To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.
Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.
Is iPhone not responding? To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.
If your device does not turn on or displays a red battery icon, try recharging next
Just in case that doesn't get the App store to function correctly, you can use this article titled iTunes: Advanced Store Troubleshooting found here http://support.apple.com/kb/TS3297?locale=en_US&viewlocale=en_US.
All the Best,
Sterling
Similar Messages
-
Hi..I have just recently got an iPhone and I had installed some apps already but now when I try to install and download any apps it just sits there on "waiting" and will not download.. Im able to erase it but no apps will download now. I have tried logging out of the app store but it still did the same thing. I also tried resetting it and that didn't work either. I've tried everything I can think of but still just sits there saying "waiting." what do I do?
- Maybe here:
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting
- Try redownloading the app directly to the iPod by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I had downloaded OS X Mountain Lion and had to replace my hard drive. Now when I try to download it only wants to upgrade since I show that I previously purchased it. What can I do to get the operating system back
I'm unclear on what the problem is. Have you installed a system on the new hard drive, and if so, what system? Had you actually installed Mountain Lion previously, or only downloaded it? And what does "it only wants to upgrade" mean? Have you actually got Mountain Lion already installed? (See About This Mac in the Apple menu.)
All Macs that shipped with Lion or newer are capable of internet recovery in situations like this. Just hold down command-R and it should start in recovery mode over the internet if necessary. You can reinstall the system from there. If you had Mountain Lion, I would assume that Mountain Lion would be the system you would get reinstalling that way. -
I just purchased Adobe Illustrator and I cant find the serial number. When I try to download using Cloud it says it does not support my computer system. Just yesterday I finished my trial. What shall i do?
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html -
I need help on how to download the ios 4.3. to my iphone 3gs. My mom was using it and everythig was fine but when she upgraded the lady erased everything so it would be like new and now when i try to download a app like facebook it says it requires ios 4.3. and i have asked people at phone places and i have hooked it up to itunes and still havent been able to..when i go to settings then general it doesnt show up any software updates, that whole part is erased. someon eplease help me!\
What version of iOS are you running? I'm going to bet that you do NOT have a 3Gs. You have a 3G. The highest version of iOS that can run is 4.2.1.
If you did not save a copy of the older facebook at that could run on 4.2.1 on your computer that you can sync back, then you're out of luck. The newest version (and the only one available in the app store) will not run on 4.2.1.
You will have to resort to using the mobile web page in Safari or find a 3rd party app that will run on your phone. -
I paid for CC in October and now when I try to download 2014 I am told that I can only get trial versions. What can I do to re-install my account?
I have a copy of the invoice. How can I get it to you? My CC had been working just fine until I tried to upload the new 2014. I have uninstalled ALL of the 2014 version I had thinking I could re-install all of them but now I cannot even find my account.
I bought two packages. The other eMail address of my colleague who has the other version bought is <Removed by Moderator>
Right, now I no longer have ANY versions of CC and I need to get them back. Help. -
Just downloaded new verion of ITunes, now when I try to open ITunes get This copy is corrupted or is not installed correctly. Please reinstall ITunes. Running XP. I do not want to lose everything I already have on ITunes.Does anyone know what the solution might be?
Hi, oldcrow13.
Thank you for the response. Typically this error is caused by installing an older verison of iTunes than you had prior. When you installed iTunes did you download the program directly from iTunes.com, or did you use an older copy of the program on your computer? If you used an older version or are unsure, uninstall all the components one more time and download a new copy of iTunes via the link below.
iTunes for Windows
http://www.apple.com/itunes/?cid=OAS-US-DOMAINS-itunes.com
Jason H. -
I had to change my Apple ID and password. Now when I try to download or buy an app it says your Apple ID is disabled. How can I fix this?
If it says "This Apple ID has been disabled for security reasons", then you will just need to change you password by following these steps: http://support.apple.com/kb/ts2446
If it does not says "...for security reasons" you will have to contact the iTunes Store to have your account 'un-disabled' http://www.apple.com/support/itunes/contact/
Good Luck. -
I downloaded and installed Illustrator CS6 in Feb, 2014. Now, when I try to open the program it is asking me to sign in for a trial use. What happened to my software and how can I reinstall it?
CS6 or Creative Cloud Reverts to Trial Mode
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html -
I used to have 'sky at night' app but it got deleted in error, now when I try to download the app I get 'this app is incompatible with this phone' ' this app requires a gyroscope'...why ? whats changed ? how do I resolve the issue ? thanks CB
I used to have 'sky at night' app but it got deleted in error, now when I try to download the app I get 'this app is incompatible with this phone' ' this app requires a gyroscope'...why ? whats changed ? how do I resolve the issue ? thanks CB
-
I created a script to add logos to photos at a club and now when I run the script, the script runs but does not actually place anything on the photo itself. What's going on?
He meant post it here, of course, Louie! How on Earth would you post it "on Photoshop" ?
Thank you for the belly laugh. -
I've signed up for a subscription to acrobat pro and successfully download 2 days ago. Now when I try to open pdf it asks if I want to sign up again and will not allow me to open the document. Can anyone give me assistance?
Hi Mbs@adobe,
It sounds to me like you're trying to open a PDF via one of the Acrobat online services, not via Acrobat. Did you install the file that you downloaded after you signed up? Once you do, Acrobat will be installed on your computer, and you can run it locally (you don't access an Acrobat Pro subscription via the web--it works just like a version of Acrobat that you might purchase from the Adobe Store, or a large retailer).
Then, you'll open the Acrobat application from your desktop and choose File > Open to open your PDF file.
Please let us know how it goes.
Best,
Sara -
Please help as I am trying to reload new version of Itunes. I have followed all advice I could find in removing apple files and itune files etc...Now when I try to download it asks me if i want to save itunes setup_exe and when i select that option I get a message that says could not be downloaded. Any help?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on anoterh computer to help determine if you have an iPod or computer problem.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I uploaded an rtf (word) document to icloud, but when I try to open in Pages, I get a message that it does not support rtf format. What is going on?
Supported file formats for iOS Pages
Import:
Pages ’09 for Mac
Microsoft Word - Office Open XML (.docx) and Office 97 or later (.doc)
Plain Text files (.txt)
Export:
Pages ’09 for Mac
Microsoft Word (.doc)
PDF
As you can see - .rtf is not supported. -
Why does my iPhone send me to a select payment type page when I try to download a FREE app from the apps store?
You can only redownload using the Apple store id you purchased the items under
Maybe you are looking for
-
Variable substitution error in Prod- Urgent
Hi Friends I transported my objects from dev to production and one of my scenario started giving this error . Please guide Delivery of the message to the application using connection File_http://sap.com/xi/XI/System failed, due to: com.sap.aii.af.ra.
-
Apple tv 1st gen cannot sync with itunes 11.1 purchase
My 1st gen Apple TV cannot sync movies/TV shows that were purchased after itunes 11.1 upgrade. Old movies/TV shows purchased prior to 11.1 have no issue deleting or adding to ATV, anyone has same issue?
-
Urgent Help need on 2621XM memory upgrade
Hi, Let describe step by step as below: 1. I bought one 2621XM with default 96MB memory. everything was OK. 2. I bought 2 128MB DRAM module for 2600XM series and installed both on the router. 3. When it starts to boot, retruns an error that says has
-
Cannot view files from utube.
When on utube, I cant view movies or video. Says I need to download new version of adobe flash player. But I have downloaded current version. But still cant view videos.
-
RH9: Same old story; can't get image bullets to display
Using TCS3, FM10, RH9 in Windows XP. I have custom bullets that I would like to use for my bulleted lists. No matter what I do in the CSS, I still get the standard black bullets. (I know I should be grateful for any bullets at all, but I would reall