HT5037 I still get the message to download the app, but I did, and the installation was allegedly successful. This even happens after a reboot

I still get the message to download the app, but I did, and the installation was allegedly successful. This even happens after a reboot

I guess that was a bit cryptic. I'm trying to update iPhoto from system 10.5.6, a PowerPC system, to 10.8. The app I downloaded is iPhotoLibraryUpgrader.dmg. I open that and I see Iphoto Library Upgrader.pkg. Igo through the install, which says it completes successfully. However, when I double-click on the iPhoto icon on the dock, I get the oroginal message that the upgrade must be installed. I hope this gives enough information to diagnose the problem. I apologize for the first message's laack of detail.

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Is it possible to share aps between my iPad and iPhone, I have tried several methods yet I still get charged if I download an app I already have on my iPad. many thanks, Alex

Is it possible to share apps from my iPad onto my new iPhone 4. I have tried several suggestions from the net but still get charged when I download an app to my phone that is already on my iPad. Many thanks, alex

Greetings Alex,
You should be able to download the exact same app from the iTunes store to a different device at no extra cost. Its possible you might be downloading an iPad only version of an app you happen to have on your iPhone although I'm not familiar with an example of this.
If you are being charged:
1. Make sure you are using the same iTunes Store account (AppleID) on both devices. Your purchases are tied to the AppleID so if you don't use the same one to download the app that you used to buy it the first time, you'll be charged.
On the device you originally bought the app in question: Go to Settings > Store -- note the AppleID here
On the device you re-downloaded and were charged on: Go to Settings > Store -- note the AppleID here
If these AppleIDs are different then you have your answer. You are making purchases with two different accounts so logically you've been charged twice. Decide which AppleID you wish to use from now on and on the device which does not currently have that ID and tap on it in the Store section of the settings and login with the other AppleID.
If these AppleIDs are the same then something is going wrong in the process. Contact iTunes Store support email to have them take a peek: http://www.apple.com/support/itunes/
Hope that helps.

I am trying to use firefox as the web lauch for citrix ica but when I go to login into remote site - I get the message waiting to find website but it nver finds the website. Has anyone else had this problem?

I am trying to use firefox as the web lauch for citrix ica client but when I go to login into remote site - I get the message waiting to find website but it nver finds the website. Has anyone else had this problem?
When I installed firefox, it asked if I wanted to use safari settings and I said yes but I think this might be causing the problem. Safari is no longer compatible with citrix ica client. When I reinstalled firefox it automatically installs the safari info. Does anyone know how to re-install firfox without installing safari info?

Did anyone ever suggest you reset your PRAM?
http://docs.info.apple.com/article.html?artnum=2238
Also might want to try resetting the SMC, although I
doubt there's an issue there.
http://docs.info.apple.com/article.html?artnum=304123
I'm getting tired of people who supposedly know what
they're doing simply guessing that resinstalling the
OS might solve the issue. It's like trying to dissect
a frog with a sledge hammer, and wondering why you
didn't learn anything about anatomy in the process.
These sorts of things, although bizarre, should be
(and probably are) fixable without major surgery.
Thanks for the suggestion... but I think my first question would be why these parameters would need re-setting? This is a new machine... It has never been shut down hard. It is used at most 10 hours per week... mostly using Office 2004 for MAC. I need to figure this out as I will soon need it as a Cs2/CS3 - Aperture workhorse.
I too agree that it is best not to use a sledge when a scalpel is needed... but as a novice to the MAC world I may have been misled by Apple support. I seems to have fixed the symptoms ( some) but appears NOT to have addressed the cause... which is what I am after.
Would TechTool Pro detect a bad HD or RAM?
Thanks....

I tried downloading an app as per usual and the message 'There is a billing problem with a previous purchase. Please update your payment info' appeared. Everything in regards to my payment info is correct. What's going on? Help me!

I tried downloading an app as per usual and the message 'There is a billing problem with a previous purchase. Please update your payment info' appeared. Everything in regards to my payment info is correct. What's going on? Help me!

Is there any sort of error message on the payment details screen on your account ? If not then if you enter your card's security code does that trigger an error message ?

Operating system os x 10.6.8 safari 5.1.10. am told on checking that 16.0.305 is installed but not listed in applications. have downloaded install app but cannot carry out the installation. am informed flash player is blocked.

operating system os x 10.6.8 safari 5.1.10. am told on checking that 16.0.305 is installed but not in application. have downloaded install app but cannot carry out the installation. can anyone help? am unable to use any application requiring flash player.
thank you!

Hi Anne,
Your version of Safari is still supported. Please see Adobe Flash Player | Tech specs for supported OS and browsers.
If the Flash Player plugin is in the Plug-ins (disabled) folder it's because it's an older version that Apple has disabled in Safari. This has nothing to do with whether or not Flash Player supports the browser.
I'm not sure what you mean by "when i click on flash player itself i am told there is no application to open it." Flash Player.plugin only works in the browser to view Flash content in the browser. The plugin does not open files outside of the browser. If you have SWF files you'd like to view outside of the browser, then you'll need the Flash Player projector. However, based on your previous comments this doesn't appear to be what you are trying to do.
Google Chrome does embed Flash Player in it, while Firefox does not. Mozilla has also recently started blocking older versions of Flash Player in Firefox similar to what Apple is doing in Safari.
Following the 'clean install' instructions should result in you having the latest version of Flash Player installed that will not be blocked by the browser.
Maria

A friend of mine downloaded an app from the internet onto my iPod Touch 4 so I could play pokemon on my iPod, I deleted the app but now iTunes and the App Store won't open, they say that the certificate for this server is invalid. What should I do?

A friend of mine downloaded an app from the internet onto my iPod Touch 4 so I could play pokemon on my iPod, I deleted the app but now iTunes and the App Store won't open, they say that the certificate for this server is invalid. What should I do?

Try:
Why does my iPod 4th generation say the certificate for this server is invalid when trying to access iTunes? I've never had an issue until this recently.

I want to update my applications I keep on entering the password and it keeps asking me about it and again I enter it and nothing happens although it is correct I can download new apps but can't update the old ones

I want to update my applications I keep on entering the password and it keeps asking me about it and again I enter it and nothing happens although it is correct I can download new apps but can't update the old ones

Then you will need the password for the old account in order to update the app.
apps are tied to the apple id that was used to purchase the app.
FAQ apple id http://support.apple.com/kb/HT5622?viewlocale=en_US

I have a problem to install may apps. I have started the program to download my apps but it does not happend anything. What is the problem

I have a problem to install may apps. I have started the program to download my apps but it does not happend anything. What is the problem?

D117 is the behavior describing similar to the screen shot in App doesn’t open | Progress wheel spins continually? If so then please utilize the solutions within the document to resolve the current error.

Can't believe that I can't run movie videos simultaneously on my ipad. Just spent all weekend trying to do it. Downloaded 2 Apps but they just keep freezing. Come on apple this must be easy!

Can't believe that I can't run music videos simultaneouslly on ipad. ust spent 2 days trying to do it. Downloaded 2 Apps but they just keep freezing. Come on Apple this must be easy to fix!

first then this is a user helping forum only users like you read or write here if you want apples ear
http://www.apple.com/feedback/ipad.html
other then that it's unclear what you are trying to do or if it's 1 or 2 things
playing music videos simultaneously would imply you trying to play more then 1 at once, this is not something it support out of the box I'd say.
then there is the 2 apps, are you refearing to apps which should let play many music videos at once?
and do they freeze when you try to download them, or when you try to start them,
and maybe the name of the apps, in question would make it easier for people to help.

I'm trying to download a app but when I start the download it says that it needs verification required so i click continue so i click on it but it asked me to type in the password so i do it but it does not load the it asked me to sgin in again

i need help

Reset your Apple ID password, instructions here > Apple - My Apple ID
Then launch iTunes on your computer. Then from the menu bar click Store / View My Account / Edit Payment Information.
Make sure your billing information is correct including the expiration date for your credit or debit card and the security code then click Done.
Restart your iPod. Try downloading an app.
If you are using a credit balance from an iTunes gift card make sure there are sufficient funds to cover any purchases from the account area in the iTunes store.

My Mac is 15 months old and all of a sudden it has started resetting the time and date then I get a message saying not all apps will work because of the pre Jan date any help as to why ? Causing problems with wireless router.

My Mac book pro is 15 months old and now suddenly it has started resetting the date and time, causing problems with applications and my wireless access. Any suggestions as to why this is happening and how to fix it?

Seems the time isn't being saved to your computer correctly, it may be a corrupt file that isn't saving the time anymore.
You can move the
com.apple.systempreferences.plist
file out of your Users/Library/Preferences folder to the desktop and reboot.
then go to your System Preferences > Date and Time and set a time server close to your location (or in your time zone)
(trash the file on the desktop if no ill issues occur later on)
or you can follow/bookmark these support docs to reset your PRAM and SMC (and for future reference)
http://support.apple.com/kb/TS2570
http://support.apple.com/kb/TS1440
http://support.apple.com/kb/HT1455
http://support.apple.com/kb/ht3964
http://support.apple.com/kb/HT1379
http://support.apple.com/kb/ht1379
http://support.apple.com/kb/HT1509
I don't remember exactly where OS X is keeping it time settings now, but I think one of those choices should help resolve your issue and won't hurt anything giving them a shot. Perhaps someone else could refresh my memory.

My iPad has the message. Your iPad has not been backed up to iCloud for 2 weeks This will happen when its plugged in and locked and connected to wifi. Even though I press ok, the message won't move and I can't use my IPad because of it. any clues to fix?

Exactly how can I get this message off my Ipad, am I to syc it with Itunes or just plug it in to charge? Any help would be appreciated.

Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

Why doesn't Firefox stop running when I shut it off? Every time I shut it off and return later, I get a message that Firefox is running, but not responding and that I have to restart my computer to access Firefox.

When I shut down Firefox I get all the shutdown messages, so I assume it has shut down as it should. But if I go back to my PC later (within an hour or so) and click on Firefox to bring it up, I get the "runningbutnotresponding" message and the promt to restart my PC.

See - [https://support.mozilla.com/en-US/kb/Firefox%20hangs#w_firefox-hangs-when-you-quit-it Firefox hangs when you close it]

I just downloaded mavericks the new os on my MacBook Pro two days ago. This morning everything was fine.i had the computer on for about 2hrs when I looked over and the screen was black. This usually happens after awhile. This time it won't come on at all.

I just downloaded the new Mavericks everything was fine this morning then my screen went black as it usually does when I leave it for an hour or so. I usually push the on button once and it comes back this time it didn't. I hold the button down and it'll go off I hold the button down and I hear it make the start up sound but nothing comes on the screen it's totally black. I'm not sure if this has anything to do with downloading the new Mavericks does anybody have any ideas. Is there any way to reboot when you can't see what's on the screen. I believe it's coming on but I cannot put in my password because I cannot see where to type it in.

This is really unfortunate. I'm sorry that nothing works. I was going to mention holding down the power button and doing a force shutdown but you already did that. You might need to take it into the Apple store. I don't know if booting into safe mode would help. You would have to turn off the machine again, hit the start button and hold down the shift key after you hear the tone, but normally you would let go of the shift key when you see the apple logo and spining wheel. Maybe by holding down the shift key after you here the tone will cause the screen to come back on? The other option is to start up from the 'install disk' if your machine came with one. You would insert the disk, then shut down the computer, and hold down the C key right after hitting the start button.
Here's the link for the safeboot
http://support.apple.com/kb/HT1564?viewlocale=nl_nl

Why am i getting error message when downloading from app store

I am trying to download apps and updates for apps I have,and am getting an error message?

Sharonc21 wrote:
If one is downloading directly to the iPhone via WiFi, it doesn't matter what version of iTunes is on the computer.
I decided to sync my phone to Outlook via iTunes. First thing, iTunes discovered that 7.0.3 was not on my phone. It asked if i wanted to install it. I said, "yes", and VOILA!! 7.0.3 is now installed on my iPhone.
So therein is the answer. Have no idea what bug is in there to keep it from loading to some phones directly via WiFi, but obviously, it is something!!
There is no bug. While you can update your iOS via wi-fi, it's recommended to do so via USB & iTunes. Depending on your wi-fi connection & singal strength, you can get errors. That's not a function specifically of the device.

HT5037 I still get the message to download the app, but I did, and the installation was allegedly successful. This even happens after a reboot

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