HT5293 Have a older MacBook Air want to install Mountain lion but every time I try it comes back and says you cant down load on this coumputer. Why apple support said i could after they got my Serial Number. HELP

How do I install Moutain Lion Apple support said I could after they got my serial number. but evry time i try it comes back and say's cant download on this computer.

Check that your computer is compatible with Mountain Lion/Mavericks.
To check the model number hold down the option/alt key, go to the Apple menu and select System Information.
MacBook Air (Late 2008 or newer) model number 2,1 or higher

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I'm trying to download a movie on my mac book air, but every time i try to download it it says error 8003 and won't download the movie.

I just got a Mac Book Air and am trying to download a movie, but every time i try to download it it says error 8003 and will not download the movie.

Hello skiier4life,
Thanks for using Apple Support Communities.
To troubleshoot this issue where you are receiving error 8003 in iTunes when trying to download content from the iTunes Store, please follow the troubleshooting steps in the article linked to below as error (-50) is the same as error 8003.
iTunes Store: "Error (-50)" when downloading purchased content - Apple Support
Cheers,
Alex H.

I have the version of itunes the ios 7 update requires but every time i try to update my phone it says i need the itunes version 11.0.5 but i already have it?

i have the version of itunes the ios 7 update requires but every time i try to update my phone it says i need the itunes version 11.0.5 but i already have it?

You need iTunes 11.1 which is not available for download in google chrome or other browsers. The only browser it has worked for with me is Safari. Hope this helps!

Hi i have an ipod 4 and i have a wall charger but every time i try to charge it it says "charging not supported with accessory" can i do anything to fix it ?

Hi i have an ipod 4 and i have a wall charger but every time i try to charge it it says "charging not supported with accessory" can i do anything to fix it ?

Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

I am on my mac and have os x yosemite. i am trying to install adobe premiere elements 10, but every time it starts downloading it stops and says it encounter 8 errors?

i am on my mac and have os x yosemite. i am trying to install adobe premiere elements 10, but every time it starts downloading it stops and says it encounter 8 errors?

you mean when it starts installing (not downloading), you see errors?
if yes, attach a screenshot of the errors.

HT1657 I have rented Man of steel but every time I try to watch it it says "could not load video". Any idea's why? thanks

I have rented Man of steel but every time I try to watch it it says "could not load video". Any idea's why? thanks

Hey Danzuco,
Thanks for the question. If you were unable to enjoy your rental, it may be best to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M.

I want to install Mountain Lion, but I forgot my password. How can I retrive or reset my password. I'm using Mac OS X, version 10.6.8

I want to install Mountain Lion, but I forgot my password. How can I retrive or reset my password. I'm using Mac OS X, version 10.6.8

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I have a Mac Pro Version 10.5.8 I want to download new software but every time I try to It says my computer doesn't support it can someone help me?

I need Help Please!

Upgrade as follows:
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mavericks if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
    OS X Mavericks- System Requirements
    Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.
You should be sure you have upgraded your hardware if that is required.

TS1424 Hi guys I'm playing kings of Camelot and I'm trying to purchase gems in the game but every time I try it come up with connect iTunes error how do I fix it I have purchases 2 $30 iTunes cards but I carnt use them it's getting very annoying thanks

Hi guys I'm playing kings of Camelot and I'm trying to purchase gems inside the game but it comes up with connect iTunes error could you please help to fix this problem it's getting very annoying cause I just went out and brought a $60 iTunes card

Ok, thanks that helps. I don't have an external hard drive though. What about backing up through 'the cloud'? I'm just wondering since my husband syncs his iPod to the PC through iTunes and he's worried that he will lose all the songs on his iPod if the library is lost from iTunes and he tries to 'sync' it up again. I'm not exactly sure how to 'copy the entire iTunes folder' either. I kinda suck at this unless I have step by step instructions, which I haven't found yet on iTunes help or other sources.
The only way I know how to back anything up is by going back to a restore point, etc. (as stated before, we don't have an external hard drive.)
Thanks for the info.

I have a MacBook Air mid 2012 11" that keeps freezing every time I use it

Hi Everyone
I have a MacBook Air mid 2012 11" that keeps freezing every time I use it
It's running a i7 2ghz with 8gb ram And OS X 10.8.4
I have had the Air around 11 months and the last week is the first time it has ever frozen , now it will do it after about 15 min use
It seems a little warmer than usual and it will freeze no matter what is running , or just idle .
And just to add , no google chrome installed

The next time you have the problem, note the exact time: hour, minute, second.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode, or until they start to repeat. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Have my MacBook Pro plugged into a monitor and also using a wireless keyboard. I want to close the macBook but every time I do the monitor turns off - is there a way to avoid this?

Have my MacBook Pro plugged into a monitor and also using a wireless keyboard. I want to close the MacBook but every time I do the monitor turns off - is there a way to avoid this?

Press any key on the wireless keyboard after you close the MBP and it goes to sleep. The computer will wake up with the external monitor as its display. This is called Clamshell mode.
http://support.apple.com/kb/HT3131

HT4410 I have just installed Windows 7 64-bit full version Home Premium using Bootcamp and cannot get access to the internet. I installed on a Macbook Air Mid 2012 with Mountain Lion. Are there some drivers that are missing from the Windows 7

Dear Apple. I have just installed Windows 7 64-bit full version Home Premium using Bootcamp and cannot get access to the internet. I installed on a Macbook Air Mid 2012 with Mountain Lion. Are there some drivers that are missing from the Windows 7 bootcamp install download from Apple

It is a Total Misconception that the Support files are installed when you are installing Windows, even if the USB drive that holds them is inserted in the system when doing the Windows install.
You must always Run the Setup.exe files from the support files or run the drivers individually once Windows has finished installing and booted to the desktop.
Also you really need to run the Boot Camp Control Panel Applet and check for updates as not all the newest drivers for full function of all the hardware is included with the original support download. That download is basically a generic version to get the system working and without doing the updates not everything will work properly.

My Adobe programs were deleted as my hard drive was replaced. I still have the serial number but each time I try to re-download it says the serial number is not valid.

My Adobe programs were deleted as my hard drive was replaced. I still have the serial number but each time I try to re-download it says the serial number is not valid.

Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

I have installed mountain lion on my early 2009 macbook (not unibody) and it is terrible, it's like owning a windows pc again (almost) What can I do? I paid for mountain lion, is there any way of giving it back and getting a refund?

I have installed mountain lion on my early 2009 macbook (not unibody) and it is terrible, it's like owning a windows pc again (almost) What can I do? I paid for mountain lion, is there any way of giving it back and getting a refund? obvisoulsy after unintalling it. I couldn't see any reason why it would be bad for my particular macbook, and it downloaded without a problem.

In what way is it terrible? Mountain Lion is pretty stable. If you are having problems, most likely they are unique to your particular system and can be fixed. If you don't like some of the new features, that does not constitute reason for a refund.
If that does not suit you, you will have to discuss a refund with Apple, as they are the only ones who can say. Note that the App Store terms do say that all sales are final, so you are not guaranteed a refund, especially since whatever problems you had are not due to defective software.

Hi, Hi, Hi I have the old MacBook Pro. Upgraded to Mountain Lion which completely wrecked the system. So downgraded to Snow Leopard. The updated the combo update. Now stuck on blue screen at start-up. Need help. Greatly appreciated. Thank you.

Hi,
I have the old MacBook Pro. Upgraded to Mountain Lion which completely wrecked the system. So downgraded to Snow Leopard.
Then updated the combo update. Now stuck on blue screen at start-up.
Need help. Greatly appreciated. Thank you.

Downgrade Lion/Mountain Lion to Snow Leopard
1. Boot from your Snow Leopard Installer Disc. After the installer
      loads select your language and click on the Continue
      button. When the menu bar appears select Disk Utility from the
      Utilities menu.
2. After DU loads select your hard drive (this is the entry with the
      mfgr.'s ID and size) from the left side list. Note the SMART status
      of the drive in DU's status area. If it does not say "Verified" then
      the drive is failing or has failed and will need replacing. SMART
      info will not be reported on external drives. Otherwise, click on
      the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions
      from the drop down menu to one. Set the format type to Mac OS
      Extended (Journaled.) Click on the Options button, set the
      partition scheme to GUID then click on the OK button. Click on
      the Partition button and wait until the process has completed.
4. Quit DU and return to the installer. Install Snow Leopard.
This will erase the whole drive so be sure to backup your files if you don't have a backup already. If you have performed a TM backup using Lion be aware that you cannot restore from that backup in Snow Leopard (see below.) I suggest you make a separate backup using Carbon Copy Cloner.
If you have Snow Leopard Time Machine backups, do a full system restore per #14 in Time Machine - Frequently Asked Questions. If you have subsequent backups from Lion, you can restore newer items selectively, via the "Star Wars" display, per #15 there, but be careful; some Snow Leopard apps may not work with the Lion files.

HT5293 Have a older MacBook Air want to install Mountain lion but every time I try it comes back and says you cant down load on this coumputer. Why apple support said i could after they got my Serial Number. HELP

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