HT5312 forgot answers for security questions, my apple account has updated email address but the rescue email address  for account is old and not accessible - do not know how to update that address so i can authorize new devices...

forgot answers for security questions, my apple account has updated email address but the rescue email address  for account is old and not accessible - do not know how to update that address so i can authorize new devices...

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple throughiTunes Store Support.

Similar Messages

  • HT5312 forgot answers to security questions itunes support is usless need to talk to someone at itunes by phone

    I forgot answers to security questions itunes support is useless I need to talk to someone on the telephone is there a number to call

    If you don't have a rescue email address as described on the page that you posted from then you can contact iTunes Support / Apple in the country where you and your account are based via this page : http://support.apple.com/kb/HT5699

  • HT5312 forgot answers to security questions cannot purchase anything on new phone

    how do I reset my security questions on my apple account?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 Forgot answers to security questions

    Need to reset security questions

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

  • HT1918 Forgot answers to security questions, how do I reset security questions?

    Forgot answers to security questions, how do I reset security questions?

    At the bottom of the article that Niel linked to :
    If you decide not to provide a rescue email address, you can't reset your security questions and answers yourself later in the event you can't remember the answers to your questions. You'll need to contact iTunes Store support to have your questions and answers reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • I forgot answer of security question.

    Help me please! I forgot answer of security question. It doesn't have reset question for my email and I don't know how I can. :(

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • HT1918 forget answers of security questions from apple account

    forget answers of security questions from apple account

    that is the new security system
    it secures your account to be unaccessible for you! that is the highest security level!
    usually should have the option to reset your account by sending instructions to an additional email address. by i don't know since when apple added this additional email address thing...
    but in general such security question system is kinda weak and unsecure... it opens up the doors for everybody in your life to hack and crack your account...

  • Ok I forgot my Apple ID questions I went to try to change them but my rescue email is wrong how can I fix this

    Ok I forgot my Apple ID questions I went to try to change them but my rescue email is wrong how can I fix this???

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (107400)

  • HT201303 I forgot answer my security questions plese help me

    i forgot answer my security questions plese help me

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    Nobody on these boards can reset them for you.
    (91141)

  • Forgot answer to security questions itunes

    forgot answer to security questions itunes

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    Nobody on these boards can reset them for you.
    (92135)

  • I'm being asked the answers to security questions when I try to download an album but I've never gave the info originally. How do I get past it ?

    I'm being asked the answers to security questions when I try to download an album but I've never gave the info originally. How do I get past it ?

    If you log into your account are you able to set them ? Go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side are you able to select the questions/answers ? If not then is there a reset link beneath the 2 questions ? (The reset link will only show if you have a rescue email address on your account.)
    If not then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I really need help on reseting my security questions i tried sending in my rescue email but the rescue email is not showing up on the password and security tab and i'm positive i don't know the answers this is really getting annoying _

    i really need help on reseting my security questions i tried sending in my rescue email but the rescue email is not showing up on the password and security tab and i'm positive i don't know the answers this is really getting annoying

    If your rescue email is not working and you cannot remember even one answer, then you only have one option - call Apple.
    http://support.apple.com/kb/HT5665

  • Please fix my apple account. I cant update and download from app store. I wrote you before but there is no answer.  For example one message box i got says: Your Apple ID has been disabled.  But the itunes guy says, he cant help me. Who can?

    please fix my apple account. I cant update and download from app store. I wrote you before but there is no answer.
    For example one message box i got says: Your Apple ID has been disabled.
    But the itunes guy says, he cant help me. Who can? I can use my apple acounts, why?

    Try here first >  Apple ID: "This Apple ID has been disabled for security reasons" alert appears
    If you can't resolve the issue on your own, call Apple or schedule a call >   Apple - Support - Solutions
    Keep in mind, this is a user to user forum. You are not communicating directly with Apple here. No one here can fix your Apple iD.

  • HT5312 i forgot answer my security questions

    i forgot answer my security questions

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 Forgot answers to security ?s and not giving me optin for rescue email what do I do

    Forgot answers to security ?s and not giving me optin for rescue email what do I do?

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
    (88524)

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