HT5312 Help - reset my security questions
I can not find the location to reset my security questions, I'm constantly be taken to an area to input my current answers, that I can recall. Please help.
You need to contact Apple, either through the link in that article or by phoning them.
(79006)
Similar Messages
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I need help resetting my security questions, i try to and it says email sent but i never get the email to my main email or alternate email, i never set my questions but somehow there set, so i can also not buy apps without entering my question awnsers please help
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
HT5312 I need help resetting my security questions so I can shop from the apple store.
I can't answer the security questions because I never set them up. I need to download n buy a game for my daughter.
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104628) -
Can the Apple Store help reset my security questions?
If I go to my local apple store can they help me reset my security questions?!?!
Hi klux67,
If you have a question about resetting your Apple ID Security Questions, you may find the following article helpful:
Apple Support: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Regards,
- Brenden -
also my ipod is a Nano 5th Generation....so when the account security person asks for ipod serial number..its completely useless because the serial codes only work for Ipod Touch and Iphones.
- Serial Code from Ipod= USELESS..
- Answer at least one of your security questions= I can't...and the whole reason im having this issue..
- Have a rescue email= trying to see if i can get one.
This issue is Reaaaallly starting to annoy me, so someone please help Thankss! xoWelcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support -
I need help resetting my security questions
Can some one help me reset my security questions, please and thank you!
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
HT5312 plz reset my security questions im forget
how to reset my security questions im forget
Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
Need help reseting/changing security questions
I can't reset my security questions. I made my Apple ID in 2011 or 2012 and have a rescue address and everything else, but most the Info I used was fake except the emails. When I go to Password and Security, there is no reset/rescue button/link. So I basically wasted $150 when I could of got a Google Play card instead like I usually do. I've never had to use security questions from apple until I redeemed the card and then tried to buy something a few days later. Doing over the phone won't work because the info is fake anyways so please don't tell me about the phone method. On top of this, I can't create a new account then transfer my funds over.
Question for apple (although they won't see this anyways) : Why is it so easy to change/reset passwords, but not Security Questions? If anything, it should be the password thats hard to reset/change. It makes no sense at all.If you had a rescue email address on your account then you would get the reset link in the Password & Security section of it - if you aren't getting the link then you probably only have alternate email addresses on it. You won't be able to add a rescue email address until you can answer your questions.
Without the rescue email address you will need to contact Support if you want them resetting. Have you tried contacting them to see if you can prove your id and that it's your account ?
Contacting Apple about account security : http://support.apple.com/kb/HT5699
The answers to your questions should only be asked for on the first purchase from a new device/computer, so they can only be reset via a rescue email address or by contacting Support to try and make it harder for somebody to purchase content on your account from their own devices/computers if they get your account's id and password. -
Help me with reset pls
The option to send reset info as described on the page that you posted from only appears if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps you get the questions reset : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
HT5312 need reset my security questions
can't buy music on my laptop need to reset security question
1) Apple ID: All about Apple ID security questions
If necessary...
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact -
HT5312 Please reset my security questions
I don't remember the answers to the security questions. Can you please reset.
You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(85701) -
HT5312 cant reset my security questions
cant reset my security questions
If you mean that you aren't getting the reset link then that only shows if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't have one (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
So I made this account, and promptly forgot what the rescue email was, so I cannot purchase anything off if it, any suggestions would be wonderful :)
Reset Security Questions
http://support.apple.com/kb/ht5312
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
Can someone help me reset my security questions? please
I have forgotten the answers to my security questions! So could someone please help me to rest them? Thanks
Call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
I install a Itune card on my Phone But I can not use because I do not know the security answer
I phone was my Mom's and she does not know the answers either can you help reset my security questions
PleaseHi sheba15,
Welcome to the Support Communities!
If you require assistance resetting your security questions, click:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
I hope this information helps ....
Have a great day!
- Judy
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