HT5312 How do I change my security questions, when I already have 3 and a account? You only explain things when you make an account, which obviously doesnt help if you already have one.

How do you change your security questions? Apple has changed everything once again and I HATE IT!!! I never had to use my security questions and now I do. I have the ipod touch 1, obviously it has been forever since I've made them so i dont remember them. They tell me to go to my Apple ID and click security tab to send an email. Well, What the heck do you do when the only way to do that is by remembering the security questions and answers, when that is your problem??? I NEED HELP!!!!

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

Similar Messages

  • HT5312 How do i change my security questions if i do not know them amd also do not know my rescue email?

    How do i change my security questions if i do not know them and also do not know my rescue email?

    Contact the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

  • HT5312 how do i reset my security questions?i forgot them and i locked up my apple id

    how to i reset my security questions? i forgot them and i have locked up my apple id

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100089)

  • HT5312 I need to change my security questions because I forgot them and I don't know how.

    I need to change my security questions because I can't remember them. how do I do it?

    Welcome to the Apple community.
    Start here, and reset your password, you will receive an email with your new password, then go tomanage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • HT5312 how do i change my security questions i never answered them how am i supposed to know them

    apple why cant i change my security questions?
    <Edited by Host>

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 How can I change mine security questions (apple says a lot but nothing works)

    I want to change mine security answers. Lots of suggestions but I don't see them. Try to make a rescue email but also without success. In all the examples I see screenshots which I don't see back when I follow the steps I see in the example. Bottom line : I just want to change mine security answers

    You need to contact Apple, either through the link in that article or by phoning them.
    (79468)

  • HT5312 How do I change my security questions and answers if I forgot the answers?

    I loaded 25 bucks on my iPod on iTunes and wanted to buy myself something from a game with that money but it asked me to answer my security questions. I have two and I don't remember one of them so how do I change the answer with that rescue email or whatever?

    If you have a rescue email address, send the answers to it, wait a few hours, and check its spam filter. If not, use the link to contact the iTunes Store staff in the 'Additional Information' section of that article; if you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
    (88708)

  • HT5312 How can I change my security questions?

    I would like to reset my security questions, please i need help

    If you don't know their current answers and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • HT5312 how can i change my security questions for my apple id

    i cannot remember the answers to my security questions can i change them somewhere

    I don't even remember setting this up for my I PAD

  • HT5312 How do i change my security questions

    I forget my security questions and when i told it to send it to my email i did not get it

    How to reset your Apple ID security questions
    Go to appleid.apple.com and click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email.
    Next:
    click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.  
    Next, go to getsupport.apple.com. If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services'.
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.  Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.
    The above information quoted with gratitude from TJBUSMC1973, another user in these forums.
    Regards.

  • HT5312 How can I change my security questions when forgotten

    Anyone help

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97711)

  • HT5312 How do I change my security questions/ answers?

    I can't buy anything because I can't remember the answers to my security questions.

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87271)

  • How do I change my security questions email? There is an old one attached that no longer works.

    How do I change my security questions email? There is an old one attached that no longer works.

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • HT201303 How do I change my security questions, if I don't know my old ones?

    How do I change my security questions, if I don't remember my old ones?

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT1918 How do I change my security questions, when I cannot remember old ones?

    How do I change my security questions? I do not know old security question answers.

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

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