HT5312 how do i verify my account if i forgot my security questions

how do i verify my accout if i forgot my security questions

Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
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  • HT5312 How can sign in to account if i forgot my security questions?

    Hi, do I now need to set up a new apple Id?

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
    (90141)

  • How do i get my account unlocked and get new security questions

    how do i get my account unlocked and get new security questions?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (100996)

  • Hi, need to verify my account with answers to my security questions, unfortunately I can't remember the answers... I am trying to spend money, do you still want my business?

    Hi, need to verify my account with answers to my security questions, unfortunately I can't remember the answers... I am trying to spend money, do you still want my business?

    colourmesilver wrote:
    ...I am trying to spend money, do you still want my business?
    This is a User to User Forum.
    It is also Your responsibility to remember Your security answers...
    That being said...
    Try this Discussion...
    https://discussions.apple.com/thread/4305745
    And/or see the More Like This section on the right.

  • HT201363 How do i put a rescue email on my account  if i forgot my security  questions? -.-

    PLEASE HELP! I made this account like 3+ years ago i forgot my security questions tried almost everything, but
    i don't have a rescue email is there any way i can put one in my account without making a new one?! D: i already put money
    on this account & cant spend it..

    Hey there Lylahbear25,
    It sounds like you cannot access your account to use in the iTunes Store because you cannot reset your security questions. Take a look at this info from the following article:
    If you forgot the answers to your Apple ID security questions
    Contact Apple Support in either of these circumstances:
    You don't see the link to send a reset email, which means you don't have a rescue address.
    You see the link to send a reset email, but you don't have access to email at the rescue address.
    A temporary support PIN isn't usually required, but Apple may ask you to generate a PIN if your identity needs to be verified.
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

  • How do I get back into iTunes. Forgot my security question..

    Nees help ! Forgot my security question..

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (110686)

  • How can I verify my account if I forgot my answers to the security questions and the email the answers are supposed to be sent to is no longer in use?

    I have tried to buy some songs from iTunes but it says I must verify my account. I don't remember my answers to the security questions. There's an email I registered in case this happened but the password for that email was lost. So now I can't but any new songs.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100276)

  • HT201303 How can verify your account if you forgot you security answers

    When I try to buy something it says I have to answer my security questions but I forgot so I went to Customer Support and I need call them but I don't want to call them because I don't have a phone, couldn't they just send my Security answers in my mail.

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 How do I use my rescue email to reset my security questions?

    Ever since I got a new phone in December I haven't been able to make purchases on the App Store (free stuff I can get of course). Whenever I go to buy something it asks for the answers to my security questions. And for some reason all the answers I can think of are being declined.
    I checked apple support and it said I can use my rescue email to reset the questions, but when I clicked on the link all it did was tell me why having a rescue email was so important.
    How do I reset my security questions??

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • How can i retrieve my apple id account if i forgot the security questions?

    I forgot all my security questions so how i can i activate my apple id account once more?also how can i retrieve them?

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96312)

  • HT5312 how and where do i find the answers to my security questions????

    ok so where and how do i change the answers to my security questions??? please make it easy cause tlooking on this iste can be frustrating

    The page that you posted from tells you how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on that page should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • HT5312 How to change rescue email. I have forgot my security answers ...

    Please help me with this I have money in my account and I cannot use it

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.

  • HT5312 how do i set up a rescue email for my security questions?

    i have recently forgot the answers to my security questions and there is the option to reset them with a rescue email, which i dont think i have. does anybody know how to set one up?

    You need to ask Apple to reset your security questions; ways of doing so include going to support.apple.com/kb/HT5699 and picking a method for your country, and filling out and submitting www.apple.com/emea/support/itunes/contact.html.
    Setting up a rescue email requires correctly answering two of the questions.
    (96166)

  • HT4528 I locked my iTunes account because I forgot the security question and I just put in a new card what do I do to get it back

    I was trying to download a game and it asked for my security questions and I forgot the answers and I locked the account and I has a brand new iTunes card on it how do I unlock the account so I spend the money and stuff like that

    Then call AppleCare and talk to someone in account security.

  • I have problem to login to my apply account and i forgot my security question

    i forget my secret question and try to remember it but i can't anyway my apple ID looked now ... i need it so bad please help me
    i can't pay for anything until i remember my secret question but i forget it i change the second email but still the same problem
    Thank you
    <Edited by Host>

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

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