HT5312 I am not sure but I don't think I have a rescue email and I'm not able to reset security ?'s.

I am not able to access my iTunes gift cards because I cannot remember the answers to my security ?'s

You can see whether you have a rescue email address by following steps 1 to 5 half-way down the HT5312 page should let you reset them - if you do then you will get a reset link underneath the questions on your account's page.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

Similar Messages

  • Please please help me I forgot my security questions and I don't think I have a rescue email what should I do . Please help

    Please please help me I forgot my security questions and I don't think I have a rescue email what should I do . Please help

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (90015)

  • I don't have a rescue email, and I forgot the answers for my security question. What shall I do?

    I searched for an answer everywhere but nothing actually helped me.
    I forgot my answers for the security questions.
    Whenever I want to download any application I have to answer the security questions which I don't know the answer for.
    Plus whats more worse is that I can't reset the security questions unless I have a rescue email, and I don't have one.
    What to do now?

    You will need to contact Apple for assistance. See the user tip created by Kappy, another user here, on how to proceed:
    https://discussions.apple.com/docs/DOC-4551
    Regards.

  • HT5312 But what if you don't have a rescue email and you also can't remember your security question answers?

    I have recently just got an iPhone 4,and I redeemed $25 but as I went to buy a 99 cent game it asked me to answer some questions,and I don't remember any of the answers or even remember choosing those questions.I did try to reset my questions but I couldn't cause I have to answer them before I can mangae my account security.I guessed and guessed but never got it right.

    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • My Mac Pro all of a sudden would not turn on. It beebs 3 times, pauses, and then does it again. I don't think I have downloaded anything recently and I don't know what to do!

    My Mac Pro all of a sudden would not turn on. It beebs 3 times, pauses, and then does it again. I don't think I have downloaded anything recently and I don't know what to do!

    3 beeps usually means a Ram problem, have you added or removed Ram recently?
    And I will assume that you do not have a Mac Pro, but that you have a portable, a MacBook Pro.

  • Hi I am currently subscribed to PS CC but I don't think I have the latest version.  I beleive this because I don't get the new welcome screen and don't new feature like the structure and color setting in the content aware patch tool.  I have checked for u

    Hi I am currently have a subscription to PS CC but I don't think I have the latest version.  I believe this because I don't get the new welcome screen and don't have new features like the structure and color setting in the content aware patch tool.  I have checked for updates and it tells me I have the current version.  I check in PS I have version 14.2.1.  I also have CS6 installed on my PC, could this be somehow be doing something or am I doing something wrong.  Would anyone have any suggestions.

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  • I don't have a rescue email and I forgot my security question + answers.

    I recently just bought a mac and I tried to download pages for school but it required me to put in my answers to the security questions to which I don't remember. I clicked "Forgot your answers" and I didn't get anything in my email. It turns out that I don't have a "rescue" email and I don't know what to do. I have a $100 on the account and I can't even use it.

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT201363 Hi dear sir/Madam  i have my apple id & its password but i forgot the answers of the security questions and i have no rescue email pls help me how can i reset the security questions?

    Hi dear sir/Madam  i have my apple id & its password but i forgot the answers of the security questions and i have no rescue email pls help me how can i reset the security questions? as i have some credit in my account i can not creat a new apple id.

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
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  • I need to reset my security questions and I don't have a rescue email and my location doesn't allow me to contact them via phone.

    I need to reset my security questions; I don't have a rescue email and I can't call them from where I am atm.

    What country are you and your iTunes account in ? Does that country show on this page : http://support.apple.com/kb/HT5699 ?

  • How can i change my security questions but i dont have a rescue email and my ipad is locked now for 8 hour?

    how can i change my security questions but i dont have a rescue email and my ipad is locked now for 8 hour?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I need to reset my security questions, I don't have a rescue email and I live in Lebanon (Does not appear in the list of countries for apple calls)

    Hi,
    I forgot my security questions and I don't have a rescue email setup.
    I serached the internet and the only solution I found for that is to call apple. The proble is there is no phone to call, they have to call you and there is a list of countries.
    I live in Lebanon and it does not appear in the list of countries listed for apple customer support call.
    How can I reset the security questions.
    thank you

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 I have a rescue email and I forgot my password answers. When I enter incorrectly, I DO NOT get the option to send reset security info email to.... Please help. Thanks

    I have forgotten my apple id security questions/answers. I have a rescue email address but I do not get the option to send a rescue email to ...
    Please can you help.
    I have locked myself out!!
    Thanks

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • I don't remember the answer to my security questions and I keep requesting that they be sent in an email but I don't think it's the right email.  What can I do??

    I want to buy a game but I have to verify my account.  I don't remember the answers to my security questions and I think the answers are being sent to another email.  What can I do?  How can I change my answers or change my questions??  Or even just find out what my answers are??

    See # 2 below
    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 What should I do if I did not write 'rescue email' and cannot remember the answers for the security questions?

    I currently have 2 ipods.
    One is 2G and another is 3G.
    I updated 3G to IOS 5 so I can download a lot of games with 3G ipod.
    However, I cannot purchase with 3G ipod because I don't remember my security question answers.
    Also, it seems that I did not put 'rescue email' to my account.
    What should I do?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT5312 I don't have a rescue email and forgot security questions

    Alright, I've been pretty ****** about this for about a week. I have NEVER been asked to answer my security questions, not once since day one. I went to make an in-app purchase, when it asked me for it. Issue it, I can't remember it, mainly because Apple never asked me what they are. The second issue is, I never created a rescue email. I don't think it existed when I made my AppleID. I'm doing whatever I can do to make that purchase. One thing I will never do is, is call Apple, because I can't hear people real well on the phone. I haven't been able to find a support email either. I feel like I wasted $30 bucks. Any idea how to reset the questions?

    Click here and request assistance.
    (87196)

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