HT5312 I need to change my rescue email because its been compromised. Also I need to change my questions

I need to change my rescue email because its been compromised. Also I need to change my questions

http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH

Similar Messages

HT5312 Hello everyone, i need to change my rescue email address in order to retrieve the answers to my secret questions which I forgot. Any clues on how to do that? Thanks in advance

Hello everyone, i need to change my rescue email address in order to retrieve the answers to my secret questions which I forgot. Any clues on how to do that? Thanks in advance

If you can't remember your security questions go to Express Lane , select iTunes from the list, then iTunes store. On the next screen select account Management. There, select iTunes store account security and write that you would like to reset your security questions and / or answers.
You should get an eMail reply over the next 24 hours.

I need to change my rescue email because it's not valid any more and I forgot the answers of my security questions I need your help pleasd

I need to change my rescue email because it's not available anymore and I forgot the answers of my security questions so I didn't receive any email because of my invalid hotmail sorry if my English isn't good but I hope you understand what I mean thanks for your cooperation

You need help from an Apple employee. We are just other users like you are. Go here, find your. Up try and contact Apple.
http://support.apple.com/kb/HT5699
This site might even work better if you want to make a phone call. Ask for Account Security.
http://support.apple.com/kb/HE57

HT5312 how do i set a rescue email address if i cant remember the answers to my security questions?

how do i set a rescue email address if i cant remember the answers to my security questions?

w
The Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

How do I Change my rescue email address (it is incorrect) if I cannot answer the security questions?

I have changed over my Windows box and logging in with a new Apple ID email address. All goodm but now it is asking me the answers to security questions from 10 years ago. When I go to reset security questions, the "rescue email"address is incorrect. How can I change that???
Help! My whole Apple ID system is now locked down.

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

How do I change my rescue email if I do not remember the answers to my security questions?

I cannot remeber my security question answers and it wants to send them to my rescue email address which was a work one and I no longer work there so I cannot access it.. so how do i reset my rescue address without knowing the security quistions?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions

I need to change my rescue email but i cant remember the answers to my security questions!!! Please help me!

i just want to change my itunes password,
I need to change my rescue email because i forgot his password and i cant remember the answers to my security questions!!!! Please help me!

You cannot and need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(118288)

HT5312 How to change my rescue email on iTunes on your iPhone

How to change my rescue email on my iPhone

If you know the answers to your securoty questions then follow the instructions half-way down the page that you posted from :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
If you can't remember your answers to your questions and you don't have access to your current rescue email address then you will need to contact iTunes Support / Apple in your country to get the questions reset before you can then update your rescue email address for potential future use.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

HT5622 How can I change my rescue email?

How can I change my rescue email??

If you know the answers to your security questions, then from http://support.apple.com/kb/HT5312 :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
If you can't remember your answers then you will need to contact iTunes Support / Apple in your country to get the questions reset before you can use the above steps to update your rescue email for potential future use.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

HT1918 How can I change my rescue email?

I want to change my apple Id to my main email account but I have used it for my rescue email. How can I change the rescue email?!! Thanks

Kerraleigh wrote:
I want to change my apple Id to my main email account but I have used it for my rescue email. .
You cannot re-use an email address
Go to My Apple ID and click Manage your account."
More Info here
Apple ID FAQs > http://support.apple.com/kb/HT5622
Apple ID Support > http://www.apple.com/support/appleid/

I'm trying to change my iStore ID email to the one that's listed as my "rescue email". It won't let me make the change. How do I change my "rescue email"?

I am trying to change my iTunes ID email -- I am leaving the service provider for my old address. The email address I would like to use is, they say, my "rescue email" and the Manage Account software will not allow me to change my ID to that address. How do I change my "rescue email" to some other address so that I can change my iTunes ID email to the one I prefer?

I'm with JC4567, I have my old email turn up when going into my iCloud settings. It won't let me change the email to my new one (this new email and password are already updated on my PC. Why can't it just automatically update all other devices with it???), it's grey'ed out so I can't click and edit. I read somewhere that if we delete (older ios) or log off (newer ios) iCloud in the Settings then we can log in with the new AppleID and password. When I tried that it brought up my old AppleID and demanded my old password to my to turn off the "Find My iPhone" part in the iCloud. So I couldn't delete/log out of iCloud without turning off Fimd My iPhone. Catch 22. How do we fix that?

HT5312 I don't have a rescue email

Please i want to creat a rescue email because i don't have one

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
Creating a rescue email requires supplying two of the answers. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106347)

How to I get a "rescue email" because I forgot my safety questions

How to I get a "rescue email" because I forgot my safety questions

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96980)

HT5312 Need to change the rescue email on my account. Cant remember my security questions & the recue email is my wife's ols email address

Need to change the rescue email on my account. Cant remember my security questions & the recue email is my wife's old email address. How do I change my rescue email?

You won't be able to change it until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use

HT5312 Need to change my rescue email

Need to change my rescue email. I no longer worked for that company and can't access the security questions I forgot

You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset first.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.

HT5312 I need to change my rescue email because its been compromised. Also I need to change my questions

Similar Messages

Maybe you are looking for