HT5312 I received an email asking me to verify a rescue email? Evidently someone other than me used my apple id as a rescue email address? How do I get this resolved?
my icloud email address was used by someone as a rescue id? How do I fix?
Call Apple Care for your country and ask for the Account Security Team, then request help resetting passwords, questions, whatever is needed to maintain the security of the account.
Similar Messages
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I've logged onto iTunes, but it's asking me security questions because it's a new device, and I'm getting the answers wrong, but iTunes wants to reset but send the new passwords to my ex partners email address how can I get round this.
I believe part of the recovery process is you get an e-mail allowing you to reset questions. If that e-mail isn't correct either because your son set it up then you really have no option but to ask Apple again. They are getting strict abotu security and given the number of "My iTunes account got hacked" posts here I can guess why. They have no way of knowing you really are the owner of the account. It's like me going to a policeman and saying, "See that car over there? That is mine, can you open the door for me?" and the police opening it on that basis alone.
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store. -
i have an old Apple id using an old email address how can i sync this when i can not remenber the password wwith my new account
You'll have to contact iTunes store support to see if they can help you with this: http://www.apple.com/emea/support/itunes/contact.html.
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For the past two weeks, every time I start up my computer I'm asked for an iCloud login. I've never used iCloud and I'm not likely to. How do I get this login to stop automatically showing up? I'm using an iMac G5 with OS 10.9.4.
One more quick thing first. Hold the SHIFT key this time as you startup and see if that gets you any further (this is called 'Safe Mode' by the way). I'm not too confident that this will work in your case but it's worth a try. If it boots up, go into Disk Utility and repair permissions.
If it doesn't, you're going to have to do an Archive & Install which will install a fresh copy of the OS over the top BUT keep all your users, files and apps in place. -
All password resets go to an incorrect email address, how do I change this?
All password resets go to an incorrect email address, how do I change this?
Hi Sampower24,
I apologize, I'm a bit unclear on your issue. If you are talking about resetting the password on your Apple ID, you may find the following article helpful:
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Regards,
- Brenden -
After having a mac.com email for nearly 10 years I fell for a scam email and now am getting spammed daily in my email account. I use this email account for everything and would like to either block the spam emails - although that's hard since they change their email address daily - or just get a new icloud email address. I've researched this and have not found this easy. Any suggestions on how to change my icloud email account? Keep in mind all my devices are connected through this email including iTunes. Any help is appreciated - thanks!
To get a new iCloud address you would have to create a new iCloud account and migrate your iCloud data to the new account. If you want to do this, go to Settings>iCloud and tap Delete Account, and when prompted about what to do with the iCloud data choose Keep on [My iDevice]. Then set up a new iCloud account with a new ID, turn you iCloud data syncing back to On, and when prompted choose Merge to upload your data to the new account. When you turn Mail to On you will get a new @icloud email address (@mac and @me addresses are no longer available). Once your data is in the new account, you can just delete the old account from your other devices without saving the data on the device, then sign into the new one and the migrated data in the new account will be synced back to them.
If you need to, you can change your iTunes ID to this new email address. This guide explains how to change an Apple ID name, but you can follow this and edit the primary email address instead to change it: http://support.apple.com/kb/HE40. -
I got a $25 itunes gift card and tried to redeem it on my regular itunes apple ID account and I had a message saying the code was invalid so I made a new account and redeemed it on that account but it doesnt have a valid email address and I cant even remember what it was how do I get the credit from wherever it is onto my regular itunes apple ID account?
Qauzzy, The credit was applied to the account you used at the time you redeemed the card. There is no way to transfer the credit to another account.
You might as well just spend the $25 on the new account, and then stop using it and go back to your regular account..
For future reference, do not start a new account just because you have a problem with the code. Rather, follow the suggestions in this document: iTunes Store: Invalid, inactive, or illegible codes -
Can anyone explain how I can remove my old email address that is stored when I try and get new apps on iPhone or iPad , I recently changed my email address for Apple ID to a @gmail account from a @hotmail account.
Thanks in advanceSet up your new Apple ID email as your primary email and delete the old one. Go to this page or the App Store and do this
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I need to reset my apple ID password on an old email address, how do I do this?
I am trying to update some apps but it is requiring an Apple ID to the email address that no longer exists, how do I reset this so I can update them
Go to Settings>icloud, scroll to bottom of screen and tap Delete Account. Then log in using a different ID.
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I have my old profile saved in my cloud backup which I downloaded to my desktop. I also downloaded the most up-to-date version of Thunderbird and created a new email address.
'''To make an image of a window:'''
Have the backup window open and in focus.
Hold down 'Alt' key and press the 'Prt Scr SysRq' key
Then open a program like 'Paint'; usually located:
Start> Programs >Accessories
Then use 'Ctrl+V to paste into Paint.
Save image as jpg.
then you can post a reply in this question.
To add the image, click on 'browse', locate image and clickon 'Open'.
You can add more than one image. -
Need to write on a document that i have received via email. how do I do this??
how do i enable a document that i have accessed on line so that i can write on it?????
What type of document are you attempting to sign? Is it a PDF? A Word document? Something else?
Do you have the document on your computer? -
I have lost my email configure with my yahoo email address how do I get it back
My email was set up so that I could click the email icon and receive all my yahoo emails, I now get an error message that the pop server is not responding, so I can no longer receive or send emails from the Mac but have to go via safari and then onto my Yahoo account. What has happened and how can I fix it?
Are you using the app 'Mail'? Assuming nothing's been changed on your computer it may be just a temporary glitch and right itself. If it persists, sometimes deleting the account in Mail and creating it again can fix things.
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I am trying to read my email. I opened a PDF file and now I can't get back to my emails.
What happens if you press the one button?
Did you tried to restart your iPad? -
Just upgraded to iPhone 5 - now when i am asked to upgrade and App it askes me alternatley for my old mobile me acconut details and then the new iCloud user name and password - how do i change deatils to just one login?
You cannot merge apple id's. remember that before creating any new ones in the future.
You have two choices. Live with it, or repurchase the apps under the id you intend to keep using. -
HT201342 I have a sympatico email address how do I get my emails
I do not know how to get my sympatico emails to come to my phone and ipad
Normally, I would go to simpatico ( or any other providers website ) and look for instructions to set up mail account on iphone. You can also Google instructions, but they may be outdated. You can also contact Simpatico support for correct instructions.
I did Google it myself and that link seems to be relatively new, but since I do not have Simpatico - I can't check it for you.
http://whataboutstephen.com/2011/12/28/how-to-configure-bell-sympatico-email-on- an-iphone/
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