HT5312 Ok So I did everything it told me but then when I went to the part where it asks you the security questions (Third picture) It didnt have send reset security info thingy! So how am I supposed to reset them now?

Ok So I did everything it told me but then when I went to the part where it asks you the security questions (Third picture) It didnt have send reset security info thingy! So how am I supposed to reset them now?

The email response is automated, and almost certainly is detected as "junk" or "spam". So, try again and check your spam folders for their reply.

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Hey I bought an iPhone off gumtree and everything was well. But then I tried to set it up and it asked for the apple if of the previous owner and so I asked him for it his Apple ID but refused to tell me so I can not use the phone. how do I fix this?

Hey I bought an iPhone off gumtree and everything was well. But then I tried to set it up and it asked for the apple if of the previous owner and so I asked him for it his Apple ID but refused to tell me so I can not use the phone. how do I fix this?

Contact them back and have them follow these instructions Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support

I recently subscribed to Acrobat XI after the trial expired but when I went to activate it I was asked for the serial number. I only have the order number on the invoice. How do I get the serial number for the trial software that is on my computer?

I recently subscribed to Acrobat XI after the trial expired but when I went to activate it I was asked for the serial number. I only have the order number on the invoice. How do I get the serial number for the trial software that is on my computer?

Please do not try to send attachments in mail responses to forum messages. Please return to the forum and click Reply. You can then use the CAMERA icon to add your pictures. Looking forward to seeing what is wrong with your license screens - the general advice is simply to sign in, and everything is done. Make sure you use the SAME Adobe ID that you used to purchase, and check your account details to be sure the subscription is active.

VIRUS in my Mac BOOK .. When I bought my mac book 6 months ago, everything was perfect.. but then when I open some webpage..it comes a lot of ads or pages unsafe .. that before it didn't appear.. I don't know if have to download a anti virus program.HELP

VIRUS in my Mac BOOK .. When I bought my mac book 6 months ago, everything was perfect.. but then when I open some webpage..it comes a lot of ads or pages unsafe .. that before it didn't appear.. I don't know if have to download a anti virus program.HELP

Not a virus, but it is malware: The Safe Mac » Search Results » adware removal.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
          Mac OS X Snow Leopard and malware detection
          OS X Lion- Protect your Mac from malware
          OS X Mountain Lion- Protect your Mac from malware
          About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using Dr.Web Light from the App Store. It's free, and since it's from the App Store, it won't destabilize the system. If you prefer one of the better known commercial products, then Thomas recommends using Sophos.(Thank you to Thomas Reed for these recommendations.) If you already use Sophos, then be aware of this if you are using Mavericks: OS X Mavericks- Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
     is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.

HT4946 when I did a back up for my Iphone, in order to update software, I did not see request to choose password. Then when I went to restore back up it asked for password that I did not know. Now what do I do?

Help! When I went to restore back up for my Iphone after downloading software update, it asked for password which I did not know. Apparently the box for encrypt had been checked but I do not recall anywhere indicating I needed to choose password. I was sent back to page with 2 options - set up new phone OR restore from back up WHICH I CANNOT DO WOTHOUT PASSWORD. wHAT DO i DO?

Connect it to your computer via the supplied sync cable and restore.

HT5312 i forgot the answers to my sercurity questions and the part where it says forgot your sercurity question answers? button never comes up. I have a alnernate email but it still doesn't work and i don't want to ring apple. Does anyone know what i can

I also don't want to make a new apple id. PLEASE HELP AS SOON AS POSSIBLE!!!

1) Apple ID: All about Apple ID security questions
If necessary
2) See Here...
Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
3) Or Email Here > Apple Support iTunes Store Contact

HT5312 i am in Iraq right now and i cannot make any schedule for having a call with your support team , however, i forgot the answer for security questions , and also previously i have not summited a rescue Email address is there any way to reset my accou

i am in Iraq right now and i cannot make any schedule for having a call with your support team , however, i forgot the answer for security questions , and also previously i have not summited a rescue Email address is there any way to reset my account?

Please be aware that you are not communicating with Apple when you post in these forums. These are user-to-user support forums, so in almost all cases the only people who will reply to your posts are, like me, your fellow users.
As to whether you can work with Apple via email on this issue I can't say for sure, but you can contact them via this web page:
http://www.apple.com/support/appleid/contact/
and see if they can help. It's mostly going to be an issue of you being able to prove to them that you are the account owner.
Regards.

TS1538 Itunes will not recognize my ipad 1 anymore. Did everything it told me to check and still will not recognize it.

my itunes will not recognize my ipad anymore. Did everything it told me too. What can I do now.

Have you tried here > http://support.apple.com/kb/TS1538
If so...
Try a Restart of your Computer and this Reset for the iPad...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons..

HT4906 I want to download the new updates I think to the 10.9 but our mac was given to us and when it comes to the last page it asks for the user name and password but this mac was wiped clean. How do I find out this info so I can get iPhoto?

I want to download the new updates I think to the 10.9 but our mac was given to us and when it comes to the last page it asks for the user name and password but this mac was wiped clean. How do I find out this info so I can get iPhoto? To be honest I'm not even sure what type of Mac I have and don't know how to find out what kind it is
I'd also like to make address labels and don't know where to find that either

You would make address lables with the Contacts app.
If you don't have the user name and password used to set up the machine then you need to purchase the apps for yourself.

HT1379 I have lost everything on my mac, a gray screen with a folder and question mark is blinking. i hav another mac that is running slowly, how can I boot and reinstall os x Lion, i do not have the start up disc with me.

I have lost everything on my mac, a gray screen with a folder and question mark is blinking. i hav another mac that is running slowly, how can I boot and reinstall os x Lion, i do not have the start up disc with me.

Welcome to the Apple Support Communities
Lion uses Recovery to reinstall OS X. Press Command and R keys when your Mac starts, open Disk Utility, erase the drive and reinstall Lion. The other Mac has probably got its hard disk damaged, so take the Mac to an Apple Store

HT5312 I did all the steps, but my problem is that they are asking me some questions that I did not select when I created my Apple ID, so I clicked where it said reset security questions info... and then when I went to my email, they didn't sended me anyt

I did all the steps, but my problem is that they are asking me some questions that I did not selected when I created my Apple ID, so I clicked where it said reset security quiestion info...... And then when I went and cheked my email, they did not send anything to me!
This problem started 1 month ago!
Ivana1728

The email response is automated, and almost certainly is detected as "junk" or "spam". So, try again and check your spam folders for their reply.

HT201363 How Am I Suppose To Reset My Security Questions Of Im Not Receiving It In My Inbox

How Am I Suppose To Reset My Security Questions Of Im Not Receiving It In My Inbox

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96673)

On the most upper left of the Title Bar (the part where the x box is on the right side) where the Firefox icon should be (on the upper left corner) I have a printer icon instead. Why did that happen and how do I change it? Thanks for any help.

On the most upper left of the Title Bar (the part where the x box is on the right side) where the Firefox icon should be (on the upper left corner) I have a printer icon instead. Why did that happen and how do I change it? Thanks for any help.

I don't actually have an answer for you, but ditto on changing things that aren't broken. Drives me crazy!!

HT5312 How can I reset my security questions if I don't have a rescue email address

How can I reset my security questions if I don't have a rescue email address. Because i just put an itunes card on my account but can't use it because I dont know my security questions. Please help

Try the ExpressLane: https://expresslane.apple.com and then iTunes, iTunes Store, Password and Security Questions and then you have choices to communicate.

HT5312 I no longer have access to the email address used as my Apple ID and when I choose to answer security questions, my DOB had to have been originally entered incorrectly because it keeps failing. How do I get rid of my old Apple ID and create a new

I no longer have access to the email address used as my Apple ID and when I choose to answer security questions, my DOB had to have been originally entered incorrectly because it keeps failing. How do I get rid of my old Apple ID and create a new one?

Contact Apple, either through the link in that article or by phoning them. Alternatively, just create a new Apple ID; previous iTunes Store purchases won't be transferred to it.
(79271)

HT5312 Ok So I did everything it told me but then when I went to the part where it asks you the security questions (Third picture) It didnt have send reset security info thingy! So how am I supposed to reset them now?

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