HT5312 Rescue email address and how to reset apple I'd security questions

Rescue email address and how to reset apple I'd security questions

The instructions are on the page that you posted from. If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then using steps 1 to 5 on that page will give you a link to send reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use.

Similar Messages

  • HT5312 Rescue email address and how to reset Apple ID security questions

    Rescue email address and how to reset Apple ID security questions

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • How do i Rescue email address and how to reset Apple ID and security questions

    how do i Rescue email address and how to reset Apple ID and security questions

    this may help http://support.apple.com/kb/HT5312

  • HT5312 I have problem with my security question i don't know i can't find sentence Rescue email address and how to reset Apple ID security questions pls u help me thank you

    U can answer via my e-mail [email protected]

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104006)

  • I do forgot my Apple ID security question, please help me how to rescue email address or how to reset Apple ID security questions?

    I do forgot my Apple ID security question, please help me how to rescue email address or how to reset Apple ID security questions?

    From another post:
    On your browser, whether Safari, Google Chrome or otherwise, navigate tohttps://appleid.apple.com.
    Once here click Manage your Apple ID button and sign into your iCloud account. Here, on the left side select Password and Security and this will list options on the right side. You should be able to see an option to reset your security questions.
    Note other links in realtion to rescue email address:http://support.apple.com/kb/HT5312
    If you cannot see or reset your security question, or even obtaining an error, then you would have to contact Apple directly: http://support.apple.com/kb/HE57. Here you would explain the issue, transfer you to an Account Security Agent who will be able to veritfy your identity and assist you in the resetting of you security questions.

  • Forgot my rescue email address!  how I can now get my security questions answer? !

    Someone put a rescue email address on my apple Id, now cannot get the answers of my security questions and☆really!☆ I DON'T REMEMBER MY ANSWERS!  WHAT CAN I DO NOW?! HELP PLEASE!  How also can I find out what rescue email address I have?  May be knowing that I can find out WHO I TRYING TO GO INTO MY ACCOUNT!!??? PLEASE HELP!!!!!

    nancyboy75 wrote:
    Someone put a rescue email address on my apple Id,
    Who?

  • How do I can my rescue email address? I was asked to answer my security questions, but I forgot the answers and realized my rescue address was outdated. I tried adding alternate email addresses, but my faulty rescue address remained the same.

    I tried to change my rescue address, since it is outdated, and was not receiving any of the emails from Apple to this faulty address regarding resetting my security questions.
    I cannot proceed in regaining full use of my account to make purchases if I do not reset my security questions, and I cannot reset them without receiving such an email, and I have no idea how to change my rescue email. The Apple ID support section of this site was unfortunately unhelpful and led me in circles.
    Please help me to change my rescue email address!
    If it helps, a few months ago I changed my primary account email, and my old primary address is my faulty rescue address now. It is no longer on my list of addresses but continues to show up as my rescue address.
    An additional portion of my question: Is it possible, if I terminate one Apple ID, to move purchases made on that ID, to a new ID? I'm not sure if it's a violation of the terms and conditions if DO NOT keep the purchases on two accounts simultaneously.

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT5312 I dont have a Rescue email address and how i can reset Apple ID security questions

    I dont have a Rescue email address and how i can reset Apple ID security questions
    Regards

    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT201363 i have two security questions but i don't have a rescue email address and i know my apple id and password, what should i do please help me!!:(

    i have two security questions but i don't have a rescue email address and i know my apple id and password, what should i do please help me!!:(

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT5631 How to reset apple I'd security questions

    Please don't ask me to verify my security questions because I forgot my security questions.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97904)

  • How do i reset security questions if i don't have a rescue email address and does not give me an option to set up a rescue address...

    how do i reset security questions if i don't have a rescue email address and does not give me an option to set up a rescue address...would I have to delete my apple ID and start again using old ID?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I forgot security answer,and i don't have resend rescue email address option, how to get it???

    i forgot security answer, and i don't have reset security answer option, how to solve problem???

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 I forgot my Apple ID questions but I don't have a rescue email address and i am not able to buy anything with my iTunes account!

    Does anyone know what to do?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 I have no rescue email address and I have forgotten my security question. What can i do ?

    What can I do?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • Hi, I have forgotten Rescue email address and security questions answers. What I only have is my Apple ID and my password. How can I fix it?

    Hi, I have forgotten Rescue email address and security questions answers. What I only have is my Apple ID and my password. How can I fix it?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

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