HT5312 What if I forgot my security questions and the recovery email address I had chosen was deleted

So I made my iTunes account about 5 years ago and now it wants me to reverify it, but I forgot my security questions. This wouldn't be a big problem, however the recovery email address I had set back when I made the account no longer exists. Help!

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
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Hi, I try to change my password, but I forgot the security questions, and the recovery email address is not my current email (I did setup other two email). Could you please help?

Hi,
Since I lost my phone yesterday, and I try to change my AppleID password, however I forgot my security questions and the recovery email address is very old, not my current one, please help me.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(125110)

I forgot my security question and my rescue email address is inactive also. I want to reset my Apple ID security question

I forgot my security question and my rescue email address is inactive also. I want to reset my Apple ID security question

The Three Best Alternatives for Security Questions and Rescue Mail
     If you do not have success with one, then try another:
        1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        2. Call Apple Support in your country: Customer Service: Contact Apple support.
        3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I do not remember my security questions and the recovery email hasnt been logged onto in years. i can't buy anything for my mac for college without answering the security questions

I do not remember my security questions and the recovery email hasnt been logged onto in years. i can't buy anything for my mac for college without answering the security questions which i cant recover

you can setup a rescue email. http://support.apple.com/kb/HT5312
all else failing you can reestablish a new account. as a last resort
https://iforgot.apple.com/appleid?language=US-EN&returnURL=https://appleid.apple .com/cgi-bin/WebObjects/MyAppleId.woa&app_id=93&app_type=ext

HT5312 how do you reset your security questions when the rescue email address no longer exists?

how do you reset your security questions when the rescue email address no longer exists?

Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
(90823)

HT5312 I do not remember my security questions and the rescue email listed is not any that I know of, What should I do?!!

I just bought an iPhone 5 and when I tried downloading apps I was prompted to enter my security questions, I do not remember the answers and the rescue Email that the reset Instructions were sent to is not one that I know of, What should I do to change the questions and the rescue email ??

See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

I have forgotten my security questions and my recovery email address no longer works what shall i do???????

PLEASE HELP ME AS I HAVE FORGOTTEN THE AWNSERS TO MY SERCURITY QUESTIONS AND THEN WHEN IT SAYS THAT I NEED TO USE THE RECOVERY EMAIL ADDRESS IT NO LONGER WORKS AS IT WAS SHUT DOWN YEARS AGO SO PLEASE HELP ME PPPPPLLLLEEAAASSSSEEEE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!its for my apple account so i cant buy anything eather so please help me

If you don't have access to your rescue email account then you will need to contact iTunes Support or Apple to get them reset (you won't be able to change it until you can answer 2 of your questions)
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

How do i reset my security questions when the recovery email address is wrong?

My brother has managed to mess up his Apple ID. We have Apple ID and password but everytime a paid App is trying to download it asks for security questions which he has forgotten the answers to. The recovery email address he has entered is not correct to nay email account we have in the family and I haven't a clue what to do next? There is a £15 voucher on this account which we would like to use.
Any help/advice would be much appreciated
Many thanks

First try:
Can I change the answers to the security questions for my Apple ID?
Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your Apple ID. Sign in with your Apple ID name and password, go to the section Password and Security and click Reset your security information.
next (I think your can't do this one)
Rescue email address and how to reset Apple ID security questions
Last contact iTunes by:
https://expresslane.apple.com/Issues.action
Click on "Account Management" and then on "Forgotten Security Questions". That will take you to a page where you can talk to iTunes Support right away, or you can schedule a call to talk to them. They should be able to get you squared away so that you can log on to the old Apple ID.

HT201363 I don't remember the answers too my security questions, and the rescue email address is no longer active, is there any other way to reset the security questions?

I added a voucher to my account and now i cannot spend the money on it as it asks me to answer security questions, i have not used the iTunes store in many months and so i have no idea what the answers are to them. And the rescue email i setup is no longer an account I use so i cannot acces it to reset the questions, am i stuck or is there a solution?

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86477)

I forgot my security questions and the reset email wont send to either of my emails which are verified. Please help .

The other day i was trying to purchase a song from itunes. I had recently gotten a new ipod and itunes asked me to enter my security questions before i could buy the song. I had forgotten them and went to the apple support website and tried several times to send a security reset email to myself. The email still wont send and i know it has already been a verified email. Dx please help ;'(

DId you use this page to reset stuff?
https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa/iforgot
IF no avail, you may wann raise a ticket via this:
https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=PF4

HT5312 I forgot my security question and my rescue email are the same as Apple ID so cannot reset my security question. Any advice on how to reset m security or add a rescue email ? Thanks

I forgot my security question and my rescue email are the same as Apple ID so cannot reset my security question. Any advice on how to reset m security or add a rescue email ? Thanks

If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

HT201303 I forgot my security questions and the option of sending an email to reset the questions to my rescue email doesn't appear . What can I do to retrieve thes question because I can buy in app even I have credit in my account ?????

I forgot my security questions and the option of sending an email to reset the questions to my rescue email doesn't appear . What can I do to retrieve thes question because I can't buy any app even I have credit in my account ?????

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

HT5312 The link to reset my Security questions to the recovery email wont pop up...What do I do?

The link to reset my Security Questions to the recovery email wont pop up...What do I do?

Hi Gman,
Sounds like you may not have set up a Rescue email address (which is different than an Alternate one):
If you set up a Rescue email address:
Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
Reset your password
You can change or reset the password for your Apple ID account by providing some information.
Select your authentication method.
Email authentication: To access your information, we will send an email to the rescue email address on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
If you did not set up a Rescue email address:
1. Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
   Then select 'iTunes Store', and on the next screen select 'Account Management'
   Next choose 'Forgotten Security Questions' and fill in that you'd like your security
   questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
Hope this helps!
Cheers,
GB

HT1918 Hello, I have a account but I can't buy anything because I forgot my security questions and my rescue email.

Hello, I have a account but I can't buy anything because I forgot my security questions and my rescue email.

If you can't remember your rescue email address (and seeing the reset link via steps 1 to 5 on this page doesn't help you remember it) then you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to view (or change/add) your rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

HT201303 I know my username and password but forgot the answers to the security questions and my recover email address is no longer valid.

I know my username and password but forgot the answers to the security questions and my recover email address is no longer valid. What to do?

Basically, none; if desired, you can fill out and submit this form, but will probably be told to call.
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HT5312 What if I forgot my security questions and the recovery email address I had chosen was deleted

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