HT5621 my itunes gift card balance disappeared in itunes store when I had to change my apple id and password

My gift card balance of $29 was lost when I had to change my Apple Id. How do I recover the amount of money I had on my old account?

Contact iTunes Customer Service and request assistance
Use this Link  >  Apple  Support  iTunes Store  Contact
Good Luck.

Similar Messages

  • I had to change my Apple ID and password in itunes. Now my icloud doesn't work and I can't update my apps on my iPhone. I have looked at suggestions on the community pages and apple suggestions but none of them are relevant to iOS 8.1.2  icloud just

    I had to change my Apple ID and password in itunes. Now my icloud doesn't work and I can't update my apps on my iPhone. I have looked at suggestions on the community pages and apple suggestions but none of them are relevant to iOS 8.1.2
    icloud just keeps bringing up my old email address & asking for my old password which doesn't exist anymore and when I try to sign out of icloud it wants my old password, when I tried to change my primary email back to the old one it wants me to verify it through an email address that doesn't exist. Please can you help me sort out this nightmare.

    Hi skippy2012trev,
    Welcome to the Apple Support Communities!
    I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
    If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
    Change your Apple ID temporarily
    If signing out and back in to iMessage or FaceTime didn't help, try these steps:
    Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
    Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
    Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
    Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
    Enter the password for your previous Apple ID.
    Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
    Return to Settings > iCloud and sign in with your new Apple ID.
    Cheers,
    Joe

  • Why has my iTunes gift card balance disappeared from my account?

    Received an iTunes gift card for Christmas.  When I took pic of it with my camera, the balance showed up in my account for several days, then just suddenly disappeared.  My account would not use the card when I tried to redeem it.  What the heck happened?  I can't get any response from Apple iTunes support on this.  Very disappointing.

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    Good Luck.

  • ITunes gift card balance disappeared!

    Hi.
    I got an iTunes card on Christmas which had $25 on it.  My balance dropped to about $12-14 after purchasing some things in an app and buying some music.  This drop was intended.
    I got on my card last night and for some reason it all of the sudden has 57 or so cents on it.  I never purchased anything more when the balance was at $12-14.
    Why is it doing this? How can I get refunded? What spent that money?

    We are fellow users here on these forums, we won't know the money has gone.
    You haven't made any in-app purchases, or had any pre-orders or auto-renewing subscriptions that were due ? Have you checked the purchase history on your account : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
    If you don't recognise the charges, and nobody else has access to your account or devices and may have made them, then try contacting iTunes Support : http://www.apple.com/support/itunes/contact/

  • I had to change my Apple ID and password. Now any site that apple is involved won't let me in like iclou and iTunes

    WHat should I do and who can help me?

    Hi Rhonda,
    Can you tell us what happens when you try to log in with your Apple ID using your new password?
    Are you still able to log in to the Apple ID with the new password at https://appleid.apple.com
    Rob

  • How do I transfer an iTunes gift card balance to another computer?

    How do I transfer an iTunes gift card balance to another computer?
    I redeemed an iTunes gift card on one computer in the house, but don't have a home network/sharing set up. I want to be able to use that balance on another computer in the house. Any ideas?
    Thanks!

    +When I use this computer to order something, the charge is placed on my credit card that I used for the account and the iTunes card balance is not getting deducted.+
    Sounds like you live in Canada and are buying apps. Gift card in Canada can only be used for music and movies, not apps. The apps will use the credit card instead.

  • I have an itunes gift card balance on my account however I want to use my credit card to pay for songs. It automatically uses my balance and doensn't give me the option of using my credit card. In detail how do I change it or must I use my balance first?

    I have an itunes gift card balance on my account however I would rather use my credit card to pay for my music downloads. I cannot find an option to choose credit card over my balance, it just automatically uses my gift card balance instead. Is there a way to change this? I have gone to account settings but cannot find a way to do this. Does anyone have any detailed information on how this could be achieved? Is it even possible? Thanks so much in advance!

    Sorry, but there's no way to force the iTunes Store to use your credit card. If there's a credit balance available, purchases will be deducted from that first.
    Regards.

  • How can I use a credit card and NOT my iTunes Gift card balance?

    I have an iTunes gift card balance of $25 already on my account.
    American Express has offered me a $5 iTunes credit with a $5 purchase if I use my Amex Card.
    When I make an iTunes purchase will I have the option to choose to use the credit card instead of the existing gift card balance?
    thanks,
    Rob

    It worked, I gifted myself a $10 iTunes Gift and it came form the credit card so it only cost $5.
    thanks,
    Rob

  • HT5035 Can I transfer a gift card balance from one itunes account to another?

    Can I transfer a gift card balance from one itunes account to another?

    iTunes Store Terms of Sale:
    "Gift Certificates, iTunes Cards, Content Codes, and Allowances, in addition to unused balances, are not redeemable for cash and cannot be returned for a cash refund (except as required by law); exchanged; resold; used to purchase Gifts, Gift Certificates, or iTunes Cards; used to provide Allowances; used for purchases on the Apple Online Store; or used in Apple Retail Stores. Unused balances are not transferable."
    http://www.apple.com/legal/itunes/ww

  • HT201209 Hi all..  Is there a way to transfer my small Apple Gift Card balance to my iTunes account?

    Is there any way to transfer my apple gift card balance to my itunes account.?

    You know you can normally redeem sucg cards under your normal iTunes account?
    I just don't think there's a way of transferring balance or purchases from one account to another.
    If you have portable devices, you can I believe authorise a single iTunes library for different accounts AND transfer different account material to a single iPod/iPhone etc
    AC

  • If I have a 20.oo gift card balance on my iTunes and want to buy some gems for my treasure diving game does it come off my gift card balance first or off of my visa

    If I have a 20.oo gift card balance on my iTunes and want to buy some gems for my treasure diving game does it come off my gift card balance first or off of my visa

    I have a credit card on file in my I tunes account, but I have been using gift cards for years. iTunes has never hit my credit card if I had enough money on my account with the gift cards.
    The money should be taken from your account, if you have sufficient funds in the account. If your purchase goes over the amount that you have in the account, the entire purchase will be put on your credit card, even if you are only pennies over the account balance.

  • I purchased an app last night but instead of deducxting the credit from my itunes gift card balance, it charged my credit card instead.  Why? (I don't live in Canada)

    I purchased an app last night but instead of deducxting the credit from my itunes gift card balance, it charged my credit card instead.  Why? (I don't live in Canada)

    I've seen this question a dozen times, and nearly every time, the first person to answer assumes it was a gifted purchase. Weird.
    Same problem here. Books are going to credit card despite sufficient balance on iTunes credit. Seems to be a common problem.

  • HT201209 Can I use a itunes gift card to pay for itunes match?

    Hello,
    Can I use a itunes gift card to pay for itunes match?

    Yes, as long as you have a credit card on file. See "To subscribe to iTunes Match" in this support article:
    http://support.apple.com/kb/HT4914
    Regards.

  • HT201209 are iTunes gift cards redeemable for products in-store?

    are iTunes gift cards redeemable for products in-store or in the Apple Store on-line?

    itunes store only
    music, movies, books etc
    no physical merchandise

  • Do Itunes gift cards work in the Apps Store?

    Im in australia and just wondering if i can use the itunes gift cards to purchase applications?
    I have already set my account up with credit card details but would prefer to use the gift cards to purchase applications.
    thanks

    Do Itunes gift cards work in the Apps Store?
    No.
    (34785)

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