HT6006 I got a bill for $33.59 on 4/28 which I think is wrong? and I was supposed to get an answer. This was 2 days ago and I have not heard from you

I got a bill for $33.59 on 4/28 which I think is wrong. I have not heard from you and sent this in 2 days ago. I need an answer

This is a user to user support forum. Apple is not here. Apple does not answer questions here.

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HT204053 I sent a request through regarding "billing" about 2 1/2 weeks ago and I have not heard back from anyone. My cc was charaged $24.99 for a year of music in the cloud - I DO NOT want this service......... Please credit my American Express credit

I sent a request 2 1/2 weeks ago and I have not heard back from anyone. My cc was charaged $24.99 for a year of music in the cloud - I DO NOT want this service......... Could you tell me the status of this request? Please credit my American Express credit card.

You aren't addressing Apple here. This is a user to user technical support forum.
If you are trying to get a refund for iTunes Match, try calling the Apple online store (1-800-MYAPPLE in the U.S.).

My computer blanks out when I press F3 - any reason? I have sent the report to Apple but have not heard from them

My MacBook Pro shuts down when I press F3. HAs anyone experienced this before? any solutions?

Hi ..
Those reports are for the Apple developers perusal only. You will not receive a reply.
Restart your Mac then try the F3 button.

OCR Capture not working - Case Number:0186493066 - Still have not heard back

Your Case Number:0186493066
On March 30th I spent over 3 hours on two separate chats and screen shares with your tech team trying to fix the OCR problem. I was told my case was being elevated and I would hear back. It has been 8 days and I have not heard anything. If you read the notes on my file you will see I originally had Acrobat 9 Pro and updated to 11 Pro in order to get my OCR working properly. Since it was downloaded it has not worked. Two separate techs have tried several things some duplicate and have not been able to get it running. Please contact me asap to get this fixed.
We have tried uninstalling and re-installing, we have tried renaming files and copy and pasting them else where.
Here is the last i heard from anyone in our transcript from chat support call:
Shraha MUller: ok it installed
Ankit Verma: Now try to OCR the document.
Shraha MUller: still unable to locate the Paper Capture recognition service
Ankit Verma: Ok no issue's i am going to escalate the case.
Ankit Verma: The case has been escalated we will get back to you as soon as possible.
Shraha MUller: ok
Shraha MUller: So I wait for someone to call me?
Shraha MUller: or??
Ankit Verma: Yes.
Shraha MUller: lovely... thanks.
As you can see the name on our account was wrong and has been fixed several times. hopefully it is corrected now as well.
Thank you
Katie Gonzalez

nope I'm not saying that at all. I was delicately trying to suggest that you may have been mistaken, and that the audio preview in HDV log & capture was never there, not even before.
Audio Preview is a feature of the non HDV Log & Capture window
... try it. change your Easy Setup to DV/DVCPRO NTSC and then open Log & Capture . look familiar? this is the standard L&C tool and does indeed feature a Preview checkbox, for Audio, in the Clip Settings tab. now close the L&C window and then change your Easy Setup back to HDV, open up L&C again ... the Preview checkbox is not there ... my contention (although I may well be wrong!) is that it never was.

Hi, I followed the instructions to apply for the Made For iPhone Program. After submission of the necessary documents and information, I have not heard back from Apple. How to track the application progress? Can someone help?

Hi, I followed the instructions from Apple MFI website, to apply for the Made For iPhone Program. After submission of the necessary documents and information, I have not heard back from Apple for couple weeks. How to track the application progress? Can someone help? < Edited by Host >
Thank you.
Best Regards,
Gerald

Hi Gerald
This is a user-to-user forum, and your message will not be received by Apple. You will need to sign into your Developer/MFI account, and contact Apple that way. This can be done here.
P.S Please do not post your e-mail address here.
Taylor

Hi i did not buy any songs from itune and i got a bill for 29.99 plus tax .how can i get my refun back

hi i did not buy any thing from itune and i got a bill for 29;99 plus tax.how can i get my refun back.

Did you buy anything from the App Store? All of those stores are connected to the iTunes Store so that's probably why you got something that said iTunes on it.
If you bought an app, for example, that was $30 you'll probably see "iTunes Store" on the receipt.

I have an Iphone 4 and my internet has not worked for a good 10 months, why wont it work? my dad pays for my data plan, so its not that i dont pay my bill. I've even tried to reset my net work settings, and that did not work

i have an iphone 4 and my internet has not worked for a good 10 months, why wont it work? My dad pays for my data plan, so its not that i dont pay the bill. I've even tried to rest my net work settings, and that did not work. I went to AT&T and they said that the only way to fix it was to buy a new phone, and im not going to buy a new phone with out my upgrade. someone, please help!

Hey lilmissindian!
I have an article for you here that will help you troubleshoot this issue:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

I need help my iphone 5c has been on charge for 5 hours and still has not turned on past the charging symbol, what can i do? (baring in mind i got this phone 2 days ago brand new.)

i need help my iphone 5c has been on charge for 5 hours and still has not turned on past the charging symbol, what can i do? (baring in mind i got this phone 2 days ago brand new.)

Do you see a lightning bolt near the battery , Battery is charging (supposedly( IF not return to where you purchased it (also make sure that the charger is on) if still not charging with lighting bolt bring it back

I heard about the iPod Nano recall over fire risk, I entered my info online a in said that I was eligible, but since early December I have not heard anything more from. In which time someone I know has sent off theirs and received their replacement nano?

I heard about the iPod Nano recall over fire risk, I entered my info online and it said that I was eligible, but since early December I have not heard anything more from itunes/apple. In which time someone I know has sent off theirs and received their replacement nano already. Is there an email address I can email to request info? Would be much appreciated! Thank-you.

use the info you got in the email and check your repair status on apple's website

I have 2 itunes accounts. I can no longer use my first one for purchases so I had to start a new one and it will not sync from my new one without deleting everything on my same ipod from my previous account. How do I sync between both accounts?

I have 2 itunes accounts. I can no longer use my first one for purchases so I had to start a new one and it will not sync from my new one without deleting everything on my same ipod from my previous account. How do I sync between both accounts?

Wayland wrote:
The CS.com service account has long been closed. I cannot get it to respond to my years ago password for that account. So I ask them to send me a new password and of course it goes to my years ago email number.
Don't have it send email.
Answer the security questions.

Hello, I got the plan for individuals of 10 dolars monthly. Now my trial period pf photoshop finished, so the program does not open it ask me for a license number, and I have not recived that number... so now I what happening is I am paying 10 dolar per m

Hello, I got the plan for individuals of 10 dollars monthly. Now my trial period of Photoshop finished, so the program does not open it ask me for a license number, and I have not received that number... so now I what happening is I am paying 10 dollar per month and my Photoshop does not work. Could somebody let me know how I go from the trial to the real Photoshop?

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

HT4914 I was billed for iTunes Match and I was not aware and would like to cancel it and get a refund for it. I don't store my music in iCloud and still have 4.5 gig of my 5 gig free. Please advise

I was billed for iTunes Match and I was not aware and would like to cancel it and get a refund for it. I don't store my music in iCloud and still have 4.5 gig of my 5 gig free. Please advise

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to contact the iTunes Store and make your request.
Regards.

I cancelled my OS lion download after a few minutes and told them I do not want it and they have not put the credit back on my account. I reported the problem and have heard nothing after a week. How do you get to talk to the "Store"

I cancelled my OS lion download after a few minutes and told them I do not want it and they have not put the credit back on my account. I reported the problem and have heard nothing after a week. How do you get to talk to the "Store"

Amazingly the credit has appeared. Thanks to someone.

Regarding passport registration issues, I need to have a letter from you including both the old and new imei numbers. Could you please send me an email mentioning that I have changed the phones with the given imei numbers?

Regarding passport registration issues, I need to have a letter from you including both the old and new imei numbers. Could you please send me an email mentioning that I have changed the phones with the given imei numbers?

You're not addressing Apple here. This is a user-to-user technical support forum. If you want to contact Apple, use the Contact Us link at the bottom right of every page for information on how to do so.
Best of luck.

I need to cancel a line that is no longer used but I'm told that, since I transferred an upgrade from the unused line, the contract on the unused line was extended by two years. If I need to cancel both to get out of this, so be it but I'd rather not and

I'm paying for 2 smartphone lines when only one is in use. It's a waste of money that I can no longer afford. I would like for someone to present me with options or I will have to seek an alternate service provider.

Ok so now there are presumptions of both my ignorance and my dishonesty. This has become the most surreal conversation I've had in some time. I've been a VZW customer for over 10 years and no, this is not something I've ever done before. In the past, if I wanted a new phone before my 2-year deal was up, I paid full price for the phone and kept living. That's how the system works, right? In this instance, I had two lines on my account, each with different contract end dates. The secondary account was 6 months out-of-contract and unused but, for personal reasons, I kept the line in force. The person who used the account setup another account with VZW with another phone. But I kept the line active, just in case.
In the meantime, when reviewing my account online, I noticed an option on the secondary account of "Transfer upgrade". Given my understanding of the definition of the word "transfer" as well as my previous dealings with VZW phone upgrades, it seemed logical that, since both phones were under the same master account, the upgrade with its requisite contract extension would apply to the line that actually used the upgrade eligibility. It was therefore, my expectation that the primary line would either have two years tacked on to its current end date or, at the very least the contract end date for the primary line would be 2 years out from the date the upgrade was exercised. Both options were acceptable to me since, at that point, I was not considering the termination of my relationship with VZW. I knew I needed a phone with more battery life than the one I had and carrying one of those battery charge packs around wouldn't work for me. So, I clicked the transfer upgrade button on the secondary account. I then saw the primary account show as eligible for an upgrade. At that point, I upgraded the phone on the primary account. There was no point where I was notified of a 2 year extension on the secondary account and, once I clicked the "Transfer upgrade" link, there was no mention of or reference to the secondary account.
I'm not sure of who I'm replying to or where they are from so I cannot speak to the people they encounter on a day to day basis. I have not stated nor do I have any desire to get away with a free early upgrade. It should be noted that we are discussing a discounted upgrade, not a free phone. I still paid $150 for the phone and was happy to do it. However, this idea that I'm trying to circumvent the system is offensive. I'm not trying to get away with anything. As I've said in previous posts, I expected to burn discounted upgrade eligibility on the primary line for a minimum of 2 years. I actually expected the new contract end date to be 3 years away, which would have been more than fair for all concerned. Fairness, it seems, is running in short supply.
If all you have to say is that I'm stupid, ignorant, or dishonest, please don't bother to reply. If you can in some way help to bring this to a satisfactory resolution, I'm all ears. Can you hear me now? Good.

HT6006 I got a bill for $33.59 on 4/28 which I think is wrong? and I was supposed to get an answer. This was 2 days ago and I have not heard from you

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