Http trigger question - UCCX 8.5(1)

Hey All,
I'm trying to display a web page with CSQueue statistics directly from CSD. Is it possible for an HTTP trigger to accept a request with out it coming from an form action GET? or is there a better way of doing this?
I have written the 'Template.html' but would like for the queue data to be populated without having to kick off the script with a Submit button for example
Ideally if the user could just browse to http://<uccx ip>:9080/CSQ-Stats.html and have all the queue information available and then the user can refresh IE to get up to date stats.
Hoping this make sense to everyone
Cheers,
Greg

Hi,
that's the simplest thing an HTTP application in UCCX can do: serve a HTML page.
First, create your CRS script, where you can do some calculations using the results of the stats steps. Then just do a keyword transform, and send back the final document using the Send HTTP response step.
G.

Similar Messages

HTTP trigger - Calling failed - 9.0.2.10000-71

Hi,
I have created a HTTP trigger in Premium licensed UCCX server (9.0.2.10000-71). When I try to call the URL from java application I am getting HTTP error code as “404”. However HTTP trigger calling is working fine in the servers with the version of 8.5.1.11004-25 and 9.0.2.11001-24.
Do I need to run any patch for the fix? Please provide suggestion to fix it.
Thanks
Rammipriya

Hi,
there are multiple issues with this whole setup:
1. You are getting a 404 status because this script does not return anything. Not a single byte of information. You should probably use a Send HTTP Response step with at least a plain text message.
2. You cannot use anything from the sun.* packages. There is no exception from this rule. If you were in my team, for writing such code you would be thrown out without any questions asked.
3. Although I see the point of this application (collect all files from the local file directory referenced by sysprop "uccx.customer.dir" I would not choose a slow and cumbersome protocol like FTP. I mean, if it's already a HTTP application, it would be a lot easier to get the files from the directory, zip them up (remember, both java.util.zip.GZIPOutputStream and java.util.zip.ZipOutputStream are available in JRE at least since 5.0) and send the zipped files over the already established HTTP connection. Fast and easy.
G.

Problem with Place call in a script with HTTP trigger

Hi!
I'm trying to develop a sample script, associated to an application that has an HTTP trigger. I'm working with UCCX Premium 8.5.1
The trigger is working OK, but the place call output is allways "unsuccessful". The number to call and the redirect number are extensions of the same IPT platform.
Below you will find print-screen of the script. Besides, I'm attaching the .aef file.
Any help would be appreciated. Thanks in advance.
Roy.

The value in your "Call Control Group" must match the "Group ID" in your CM Telephony Call Control Group Configuration
This is from my lab system so the "AgentsLoggedIn" variable would need to contain 1 or 3. You are telling the script which CTI port group to make the call with. You have a 0 in your AgentsLoggedIn so do you have a Group ID of 0?
Your CTI group must be able to make the call so must have the correct partition/Calling Search Space
Graham

HTTP trigger no working

Hi all,
I am trying to use HTTP trigger to trigger an Application which contain sample script provided in UCCX scripting guide but when put any value in the name variable it doesn't trigger the script and got the error on welcome.html page while it should return the result in response.html page.
I ran the same script including more nodes in 8.5 lab and it worked perfect. Now i m trying it on UCCE 9.x. Is there any chagne in new version ?
any idea

Hi,
can you please reveal more. What is the error message?
Did you try reactive debugging? If yes, at what step does it fail or behaves unexpectedly?
Thanks.
G.

HTTP Trigger - Lands in a CSQ then to an agent

Hello,
I’m looking for a template script that will guide me through the following:
•1)      From a web page enter a phone number you want to be called at.
•2)      After clicking a submit key using an http trigger a phantom call will be made to the “web callback queue” - which holds your spot in queue.
•3)      When it’s your turn in line an agent from the “web callback queue” will answer the phantom call
•4)      then the system will auto dial the number that was entered on the web page.
•5)      This will connect the agent to the web customer
Can someone direct me to a website or manual that will have a template for me to follow?
We are running:
UCCX 7.0(1) SR5
Call Manager 6.1.3
Thank you.

Hi Anthony/Geroges,
I am exactly working on the Same task which also I need to include the Holiday Check as well. I am given two scripts but no idea how to make it work with our Website.
I have attached the images.Any help would be appreciated.
Hamed

Email CSQ status script for http trigger

Hello,
I have an email csq and need http trigger to monitor the emails, agents, calls etc
Does anyone have a basic script for it
Please let me know.
Thanks
Kads

Hi!
Can you please tell us who the initiator and the target for this call would be! You can of course have a UCCX script that initiates the call to a specific destination!
Also, please attach a screenshot of the script! Or at least the relevant part of it!
Thanks!
G!

CUIC report on HTTP trigger applications

Hi,
Is it possible to report on HTTP Trigger applications? The inbuilt call custom variable report in CUIC does not not show all applications configured in UCCX ( I guess the only ones with number triggers).
I'm using the example webcallback scripts and setting enterprise data in the http trigger application which I'd like to report on.
I want to know how many times the agent successfully automatically dialed the number vs needed to manually enter the number.
Thanks

First, check report server to see report status:
http://c26p003.bhelhwr.co.in:8889/reports/rwservlet/showjobs?server=rep_c26p003
Regards

Place call is not working in HTTP trigger script

All,
I have basic hello script with HTTP trigger and CUCM trigger configured as well. I am trying to dial out an extension and play an prompt in my script. Running UCCX 7.0.1 with premium license. The place call step doesnt start at all when I do the debug. HTTP trigger and response works fine. Anything I am missing in the script.
Regards
Soban

Create a Contact-type variable. Set the Place Call and Play Prompt to this second contact. You cannot play a prompt or make a call to the triggering contact when the script was triggered by an HTTP contact instead of JTAPI.

HTTP trigger script using ECC variable/Call sub flow - not working

Hello all,
I am trying to http trigger script which will show the real time stats of the CSQs. The script is based on "Day of week" and Time of day" checking the queue time and will update the HTML doc to show as real time data. The scripts for various CSQs has multiple boolean variable (parameter, set to false by default) like "open/night/emergency/meeting" which can be set to open or close the queue by the supervisor depending on the situation. For ex, if a variable is set to True in application page for any of the Queue, I am trying to send that "true" value to the http trigger script, so that these can be shown real time.
Steps tried:
1. Tried using ECC variable - setting a ECC variable to True in the main script and getting that value in the http trigger script to a local variable, if found True, the display as "CSQ1 = OPEN", else "CSQ1 = CLOSED" ; but the script gave an error as attached (http1.png)
2. Tried using Call sub flow - Like Holiday check, under the "Rest" branch of "Time of Day" - will check the queue and will get the value returned to the local variable - Failed and it shows an error as attached (http2.png)
As of now, I have completed the script with the logic of checking the logged in agents count in the CSQs and updating the Real time data. But it has some issues like, if an agent didnt logged out properly or if an agent is asked to login during OOH although the queue is closed, as per the logged in resource logic, the data is shown as OPEN.
Please share your thoughts on this and if you have come across such a script, kindly share as a knowledge share.
Thanks in advance.
Bala.

Hello all,
I am trying to http trigger script which will show the real time stats of the CSQs. The script is based on "Day of week" and Time of day" checking the queue time and will update the HTML doc to show as real time data. The scripts for various CSQs has multiple boolean variable (parameter, set to false by default) like "open/night/emergency/meeting" which can be set to open or close the queue by the supervisor depending on the situation. For ex, if a variable is set to True in application page for any of the Queue, I am trying to send that "true" value to the http trigger script, so that these can be shown real time.
Steps tried:
1. Tried using ECC variable - setting a ECC variable to True in the main script and getting that value in the http trigger script to a local variable, if found True, the display as "CSQ1 = OPEN", else "CSQ1 = CLOSED" ; but the script gave an error as attached (http1.png)
2. Tried using Call sub flow - Like Holiday check, under the "Rest" branch of "Time of Day" - will check the queue and will get the value returned to the local variable - Failed and it shows an error as attached (http2.png)
As of now, I have completed the script with the logic of checking the logged in agents count in the CSQs and updating the Real time data. But it has some issues like, if an agent didnt logged out properly or if an agent is asked to login during OOH although the queue is closed, as per the logged in resource logic, the data is shown as OPEN.
Please share your thoughts on this and if you have come across such a script, kindly share as a knowledge share.
Thanks in advance.
Bala.

IPIVR HTTP Trigger redundancy issue

Hi all, I have some issues with HTTP trigger redundancy.
We have a HA IPIVR cluster, says NodeA and NodeB. They are running version 9. We have an application, which will send an HTTP POST request (target IP address is NodeA) to the IVR system, which will trigger the IVR to make an call to an external number (the number is included in the HTTP request). BTW, the IVR system are integrated with CUCM 9.1.
A few weeks ago, we test this and it was working fine. I am able to receive the call make from the IVR, which will return an response (xml file) to the requester. But yesterday when we test this again, it's not working anymore. Further troubleshooting shows that the HTTP request was redirected to NodeB. The following logs are captured on the requester:
Successful Testing Log:
2013-09-16 14:08:38,732 [ajp-bio-172.20.21.19-8009-exec-18] INFO com.pdpc.dncr.registry.util.IVRSSender - Connecting to IVRS… http://172.20.21.36:9080/sendotp
2013-09-16 14:08:41,501 [ajp-bio-172.20.21.19-8009-exec-18] INFO com.pdpc.dncr.registry.util.IVRSSender - IVRS call response status code:200
2013-09-16 14:08:59,555 [ajp-bio-172.20.21.19-8009-exec-18] INFO com.pdpc.dncr.registry.util.IVRSSender - IVRS call response:<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<Registry>
<status>
<code>200</code>
<message>Call Completed.</message>
</status>
</Registry>
Yesterday Testing Log:
HTTP Post to NodeA:
2013-10-07 11:01:50,013 [Thread-8] INFO com.pdpc.dncr.registry.util.IVRSSender - Connecting to IVRS... http://172.20.21.36:9080/sendotp
2013-10-07 11:01:50,055 [Thread-8] INFO com.pdpc.dncr.registry.util.IVRSSender - IVRS call response status code:302
2013-10-07 11:01:50,056 [Thread-8] INFO com.pdpc.dncr.registry.util.IVRSSender - IVRS call response:
HTTP Post to NodeB:
2013-10-07 14:37:42,107 [Thread-5] INFO com.pdpc.dncr.registry.util.IVRSSender - Connecting to IVRS... http://172.20.21.37:9080/sendotp
2013-10-07 14:37:42,378 [Thread-5] INFO com.pdpc.dncr.registry.util.IVRSSender - IVRS call response status code:302
2013-10-07 14:37:42,379 [Thread-5] INFO com.pdpc.dncr.registry.util.IVRSSender - IVRS call response:
I get 302 response which is redirection response from your application.
During the testing, I also tried to use an Microsoft IE to send the HTTP post request to the IVR system, which was successful.
Really appreciate if any suggestion what could be the reason and possible solution.

It was tested from multiple broswers and PCs. The user IDs were different because we are now integrated with AD instead of DCD in the old cluster and the old user ID doesn't exist in AD.
Got it figured out finally. It was an extra step that is now needed. Now you have to use the AuthenticateUser step after you use the GetUser step. Once we did that it worked as planned.

Convert!(SQLSERVER- Oracle!!)a trigger question!!

in the SQLSERVER,the trigger is writed this:
CREATE Trigger OnInsertBbname
on dbo.bbname
for insert
as
declare @bbname varchar(20)
declare @Sql varchar(1000)
select @bbname = bbname from inserted
if Not Exists( select * from Sysobjects where id = object_id(N'[dbo].['+@bbname+']') and objectproperty(id,'IsUserTable')=1 )
     begin
          set @Sql =
          'Create Table temptable'+
               temp varchar(10)
          exec(@Sql)
     end
question:
to covert oracle??

You cannot execute DDL in a trigger, since Oracle issues an implicit commit before and after DDL statements and you are not allowed to commit in a trigger. If you really need to create a table in response to inserting a row in this table, you would need to do so asynchronously either by scheduling a job or queueing a message and having the job/ queue consumer create the table.
I would seriously question the need to create the table, though. While individual sessions can create tables in SQL Server, temporary table definitions in Oracle are always visible to all sessions, though the data is visible only to individual sessions.
Justin
Distributed Database Consulting, Inc.
http://www.ddbcinc.com/askDDBC

Trigger Question

All,
i have the need for a trigger (Insert/Update)
on a person table.
if INSERT
-create log record with new account id, datetimestamp, 'INSERT', batch control code (used for batch processing later in evening)
-check child table to see if person on inserted row is primary contact on any other account
- if is, write another log record with account id, datetimestamp, 'INSERT', batch control code
- if not ... no log record written
if UPDATE
- create log record with old account id, datetimestamp, 'UPDATE', batch control code (same as insert)
- check child table to see if person on updated row is primary contact on any other account
- if is, write another log record with account id, datetimestamp, 'UPDATE', batch control code
- if not ... no log record written
so the question ...
what is best way to get this done? build array with account ids? use compound trigger? put this logic in procedure?
also, the tables do in fact have other triggers for insert/update/delete for other batch processing logic... i know i will need to
consolidate the triggers, or in fact set order of precedence/firing order...
any/all examples, assistance will be much appreciated
CREATE TABLE PERSON_NAME
   (PERSON_ID CHAR(10 BYTE) NOT NULL ENABLE,
     PERSON_SEQ NUMBER(3,0) NOT NULL ENABLE,
     PERSON_FULL_NAME VARCHAR2(254 BYTE) DEFAULT ' ' NOT NULL ENABLE,
     NAME_TYPE_FLAG CHAR(4 BYTE) DEFAULT ' ' NOT NULL ENABLE,
     VERSION NUMBER(5,0) DEFAULT 1 NOT NULL ENABLE,
     PRIMARY_NAME_FLAG CHAR(1 BYTE) DEFAULT ' ' NOT NULL ENABLE
ALTER TABLE PERSON_NAME
add CONSTRAINT PERSON_NAME_PK PRIMARY KEY (person_id, person_seq);
CREATE TABLE ACCOUNT_PERSON
   (ACCOUNT_ID CHAR(10 BYTE) NOT NULL ENABLE,
     ACCOUNT_TYPE_CD CHAR(8 BYTE) DEFAULT ' ' NOT NULL ENABLE,
     BILL_ADDRESS_SOURCE_FLAG CHAR(4 BYTE) DEFAULT ' ' NOT NULL ENABLE,
     PERSON_ID CHAR(10 BYTE) NOT NULL ENABLE,
     MAIN_CUSTOMER_FLAG CHAR(1 BYTE) DEFAULT ' ' NOT NULL ENABLE
ALTER TABLE ACCOUNT_PERSON
add CONSTRAINT account_per_pk PRIMARY KEY (account_id, person_id);
CREATE TABLE AUDIT_CHANGE_LOG                         --notes
   (CHANGE_LOG_ID NUMBER(14,0) NOT NULL ENABLE,                     --(sequence incrementing)
     BATCH_CD CHAR(8 BYTE) DEFAULT ' ' NOT NULL ENABLE,           --(batch program name ie, ACCOUNTEXTR)
     BATCH_NBR NUMBER(10,0) DEFAULT 0 NOT NULL ENABLE,           --(sequence, incrementing)
     CHANGE_DTTM DATE NOT NULL ENABLE,                     --(sysdate)
     CHANGE_TYPE_FLG CHAR(4 BYTE) DEFAULT ' ' NOT NULL ENABLE,           --('I','U','D' ... based on action from trigger)
     TABLE_NAME CHAR(30 BYTE) DEFAULT ' ' NOT NULL ENABLE,           --(ACCOUNT_PERSON ... table name of account id row
     VALUE VARCHAR2(50 BYTE) DEFAULT ' ' NOT NULL ENABLE          --(will be account id from account_person table)
ALTER TABLE AUDIT_CHANGE_LOG
add CONSTRAINT aud_chg_log_pk PRIMARY KEY (chg_log_id);
create sequence chg_log_id_seq start with 1 increment by 1;
create sequence batch_number_seq start with 1 increment by 1;
notes:
query i use to get all other accounts this person is primary contact to...
select account_id from account_person
     where main_customer_flag = 'Y'
     and person_id = :old.person_id;
     there can/will be 1, > 1 account_person record per person_name
     i need to return all rows from account_person for inserted/updated
     person_id and write a row in the log table for every rows returned
data...
REM INSERTING into PERSON_NAME
Insert into PERSON_NAME (PERSON_ID,PERSON_SEQ,PERSON_FULL_NAME,NAME_TYPE_FLAG,VERSION,PRIMARY_NAME_FLAG) values ('0000000000',1,'MAN,SUPER','PRIM',1,'Y');
Insert into PERSON_NAME (PERSON_ID,PERSON_SEQ,PERSON_FULL_NAME,NAME_TYPE_FLAG,VERSION,PRIMARY_NAME_FLAG) values ('1111111111',1,'MAN,BAT','PRIM',1,'Y');
Insert into PERSON_NAME (PERSON_ID,PERSON_SEQ,PERSON_FULL_NAME,NAME_TYPE_FLAG,VERSION,PRIMARY_NAME_FLAG) values ('2222222222',1,'POOH,WINNIE','PRIM',1,'Y');
Insert into PERSON_NAME (PERSON_ID,PERSON_SEQ,PERSON_FULL_NAME,NAME_TYPE_FLAG,VERSION,PRIMARY_NAME_FLAG) values ('3333333333',1,'KNIGHT,DARK','PRIM',1,'Y');
Insert into PERSON_NAME (PERSON_ID,PERSON_SEQ,PERSON_FULL_NAME,NAME_TYPE_FLAG,VERSION,PRIMARY_NAME_FLAG) values ('4444444444',1,'MAN,IRON','PRIM',1,'Y');
COMMIT;
REM INSERTING into ACCOUNT_PERSON
Insert into ACCOUNT_PERSON (ACCOUNT_ID,ACCOUNT_TYPE_CD,BILL_ADDRESS_SOURCE_FLAG,PERSON_ID,MAIN_CUSTOMER_FLAG) values ('4959554698','MAIN','PREM','0000000000','Y');
Insert into ACCOUNT_PERSON (ACCOUNT_ID,ACCOUNT_TYPE_CD,BILL_ADDRESS_SOURCE_FLAG,PERSON_ID,MAIN_CUSTOMER_FLAG) values ('8944554628','MAIN','PREM','1111111111','Y');
Insert into ACCOUNT_PERSON (ACCOUNT_ID,ACCOUNT_TYPE_CD,BILL_ADDRESS_SOURCE_FLAG,PERSON_ID,MAIN_CUSTOMER_FLAG) values ('6004028091','SPOUSE','SECD','2222222222','N');
Insert into ACCOUNT_PERSON (ACCOUNT_ID,ACCOUNT_TYPE_CD,BILL_ADDRESS_SOURCE_FLAG,PERSON_ID,MAIN_CUSTOMER_FLAG) values ('6128590152','MAIN','PREM','2222222222','Y');
Insert into ACCOUNT_PERSON (ACCOUNT_ID,ACCOUNT_TYPE_CD,BILL_ADDRESS_SOURCE_FLAG,PERSON_ID,MAIN_CUSTOMER_FLAG) values ('2927337778','MAIN','SECD','3333333333','Y');
Insert into ACCOUNT_PERSON (ACCOUNT_ID,ACCOUNT_TYPE_CD,BILL_ADDRESS_SOURCE_FLAG,PERSON_ID,MAIN_CUSTOMER_FLAG) values ('6567720965','MAIN','SECD','3333333333','Y');
Insert into ACCOUNT_PERSON (ACCOUNT_ID,ACCOUNT_TYPE_CD,BILL_ADDRESS_SOURCE_FLAG,PERSON_ID,MAIN_CUSTOMER_FLAG) values ('7552669404','MAIN','PREM','3333333333','Y');
Insert into ACCOUNT_PERSON (ACCOUNT_ID,ACCOUNT_TYPE_CD,BILL_ADDRESS_SOURCE_FLAG,PERSON_ID,MAIN_CUSTOMER_FLAG) values ('0171010957','MAIN','PREM','4444444444','Y');
Insert into ACCOUNT_PERSON (ACCOUNT_ID,ACCOUNT_TYPE_CD,BILL_ADDRESS_SOURCE_FLAG,PERSON_ID,MAIN_CUSTOMER_FLAG) values ('0563786136','MAIN','SECD','4444444444','Y');
Insert into ACCOUNT_PERSON (ACCOUNT_ID,ACCOUNT_TYPE_CD,BILL_ADDRESS_SOURCE_FLAG,PERSON_ID,MAIN_CUSTOMER_FLAG) values ('0659340157','MAIN','SECD','4444444444','Y');
Insert into ACCOUNT_PERSON (ACCOUNT_ID,ACCOUNT_TYPE_CD,BILL_ADDRESS_SOURCE_FLAG,PERSON_ID,MAIN_CUSTOMER_FLAG) values ('1535122320','MAIN','SECD','4444444444','Y');
Insert into ACCOUNT_PERSON (ACCOUNT_ID,ACCOUNT_TYPE_CD,BILL_ADDRESS_SOURCE_FLAG,PERSON_ID,MAIN_CUSTOMER_FLAG) values ('2311398558','MAIN','SECD','4444444444','Y');
Insert into ACCOUNT_PERSON (ACCOUNT_ID,ACCOUNT_TYPE_CD,BILL_ADDRESS_SOURCE_FLAG,PERSON_ID,MAIN_CUSTOMER_FLAG) values ('2549177955','MAIN','SECD','4444444444','Y');
Insert into ACCOUNT_PERSON (ACCOUNT_ID,ACCOUNT_TYPE_CD,BILL_ADDRESS_SOURCE_FLAG,PERSON_ID,MAIN_CUSTOMER_FLAG) values ('3478276930','MAIN','SECD','4444444444','Y');
Insert into ACCOUNT_PERSON (ACCOUNT_ID,ACCOUNT_TYPE_CD,BILL_ADDRESS_SOURCE_FLAG,PERSON_ID,MAIN_CUSTOMER_FLAG) values ('3935805714','MAIN','SECD','4444444444','Y');
Insert into ACCOUNT_PERSON (ACCOUNT_ID,ACCOUNT_TYPE_CD,BILL_ADDRESS_SOURCE_FLAG,PERSON_ID,MAIN_CUSTOMER_FLAG) values ('5068179593','MAIN','SECD','4444444444','Y');
Insert into ACCOUNT_PERSON (ACCOUNT_ID,ACCOUNT_TYPE_CD,BILL_ADDRESS_SOURCE_FLAG,PERSON_ID,MAIN_CUSTOMER_FLAG) values ('5328190241','MAIN','SECD','4444444444','Y');
Insert into ACCOUNT_PERSON (ACCOUNT_ID,ACCOUNT_TYPE_CD,BILL_ADDRESS_SOURCE_FLAG,PERSON_ID,MAIN_CUSTOMER_FLAG) values ('9604517928','MAIN','SECD','4444444444','Y');
COMMIT;
--drop table PERSON_NAME;
--drop table ACCOUNT_PERSON;
--drop table AUDIT_CHANGE_LOGthanks in advance

So share the solution with everyone so they can learn from your experience. That is what the forums are all about. Helping others.
Please do your part.

Http adapter question

This may be a very stupid question but, I have set up a http adapter but i am unsure of the syntax used to post the data to it via a URL. Each different way, i keep getting a Bad Syntax status. If I post the address of the TransportServerlet in a browser, I do get the settings displayed, but I just can't send data to it.

Hi,
I may not be able to reply to your question, cause actually i have a question for you. How did you use the HTTP adapter.Cause in Jdeveloper i dont find the adpter in the services list. So please tell me how did you get the HTTP adpater.Did you install it explicitly?
regards,
Sriram

Compatibility question UCCX with CCM V5. ???

like the above info !
Dears good day,
i just need a help to know if there is a compatibility for the integration between newest UCCX and CUCM V 5.x or not ?
and also need t ask about how much maximum CTI ports for IPCC premium licences till now we have 20 CTI Port as the attached
we know that maximum number of agent for IPCC is 300 agent per cluster which consist of two server one active another passive my info is correct or not ??
kindly check the attached snap for license .

Hi
Yes, the UCCX system itself can have 20 concurrent calls (one per CTI port)
Your 10 agents can all be talking to callers (agent-connected calls do not continue to hold a CTI port).
With Premium you just buy more agent seats to get more ports. It's an oddity of the licensing that Standard/Enhanced edition allow you as many ports as you like, but Premium needs agent seats.
Also you may struggle to buy licenses for this system as it is end of life, and end of sale. You'll have to speak to Cisco..
http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/end_of_life_notice_c51-513419.html
Aaron
Please rate helpful responses and mark 'answered' if appropriate to highlight useful content...

HTTPS Configuration question

I've just been handed an iWS6.1 server and need to setup HTTPS. That's easy, not much different than ldap, messaging server and Portal.
But my question is "How should I provide the HTTPS service?" From a quick read of the docs, I could do 1 of 2 things.
1. Add a https listener to the current virtual web server: www.xyz.com
2. Define a new virtual server and call it wwws.xyz.com
The https service would be used to authenticate users and present pages under www.xyz.com. The big advantage I see to using wwws.xyz.com is that it would force developers to put all their https dependant code in one spot, but I could be mistaken on that assumption.
Thanks,
Roger S.

First of all, there is nothing wrong with letting Outlook connect via HTTP internally as well. This is actually the direction Exchange is going (in fact, in Exchange 2013 all Outlook connectivity takes place via Outlook Anywhere).
Second, it's a fallback mechanism and all that the option does is either attempt to connect first via RPC and then HTTP or first HTTP and then RPC.
Third, your Internet connection speed is also irrelevant in this case since it is your network adapter speed which counts and that is most likely your local LAN speed and even higher than that.
Anyway, to answer your question; Yes, what Outlook considers slow is configurable via the Registry.
However, since the full answer is a bit more complex, it is a bit hard to explain it here so I turned it into a blog post:
http://www.howto-outlook.com/howto/outlookanywherefastslow.htm
Robert Sparnaaij
[MVP-Outlook]
Outlook guides and more: HowTo-Outlook.com
Outlook Quick Tips: MSOutlook.info

Http trigger question - UCCX 8.5(1)

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