HTTP Trigger - Lands in a CSQ then to an agent

Hello,
I’m looking for a template script that will guide me through the following:
•1)      From a web page enter a phone number you want to be called at.
•2)      After clicking a submit key using an http trigger a phantom call will be made to the “web callback queue” - which holds your spot in queue.
•3)      When it’s your turn in line an agent from the “web callback queue” will answer the phantom call
•4)      then the system will auto dial the number that was entered on the web page.
•5)      This will connect the agent to the web customer
Can someone direct me to a website or manual that will have a template for me to follow?
We are running:
UCCX 7.0(1) SR5
Call Manager 6.1.3
Thank you.

Hi Anthony/Geroges,
I am exactly working on the Same task which also I need to include the Holiday Check as well. I am given two scripts but no idea how to make it work with our Website.
I have attached the images.Any help would be appreciated.
Hamed

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Hi!
Can you please tell us who the initiator and the target for this call would be! You can of course have a UCCX script that initiates the call to a specific destination!
Also, please attach a screenshot of the script! Or at least the relevant part of it!
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G!

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Hey All,
I'm trying to display a web page with CSQueue statistics directly from CSD. Is it possible for an HTTP trigger to accept a request with out it coming from an form action GET? or is there a better way of doing this?
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that's the simplest thing an HTTP application in UCCX can do: serve a HTML page.
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Hello all,
I am trying to http trigger script which will show the real time stats of the CSQs. The script is based on "Day of week" and Time of day" checking the queue time and will update the HTML doc to show as real time data. The scripts for various CSQs has multiple boolean variable (parameter, set to false by default) like "open/night/emergency/meeting" which can be set to open or close the queue by the supervisor depending on the situation. For ex, if a variable is set to True in application page for any of the Queue, I am trying to send that "true" value to the http trigger script, so that these can be shown real time.
Steps tried:
1. Tried using ECC variable - setting a ECC variable to True in the main script and getting that value in the http trigger script to a local variable, if found True, the display as "CSQ1 = OPEN", else "CSQ1 = CLOSED" ; but the script gave an error as attached (http1.png)
2. Tried using Call sub flow - Like Holiday check, under the "Rest" branch of "Time of Day" - will check the queue and will get the value returned to the local variable - Failed and it shows an error as attached (http2.png)
As of now, I have completed the script with the logic of checking the logged in agents count in the CSQs and updating the Real time data. But it has some issues like, if an agent didnt logged out properly or if an agent is asked to login during OOH although the queue is closed, as per the logged in resource logic, the data is shown as OPEN.
Please share your thoughts on this and if you have come across such a script, kindly share as a knowledge share.
Thanks in advance.
Bala.

Hello all,
I am trying to http trigger script which will show the real time stats of the CSQs. The script is based on "Day of week" and Time of day" checking the queue time and will update the HTML doc to show as real time data. The scripts for various CSQs has multiple boolean variable (parameter, set to false by default) like "open/night/emergency/meeting" which can be set to open or close the queue by the supervisor depending on the situation. For ex, if a variable is set to True in application page for any of the Queue, I am trying to send that "true" value to the http trigger script, so that these can be shown real time.
Steps tried:
1. Tried using ECC variable - setting a ECC variable to True in the main script and getting that value in the http trigger script to a local variable, if found True, the display as "CSQ1 = OPEN", else "CSQ1 = CLOSED" ; but the script gave an error as attached (http1.png)
2. Tried using Call sub flow - Like Holiday check, under the "Rest" branch of "Time of Day" - will check the queue and will get the value returned to the local variable - Failed and it shows an error as attached (http2.png)
As of now, I have completed the script with the logic of checking the logged in agents count in the CSQs and updating the Real time data. But it has some issues like, if an agent didnt logged out properly or if an agent is asked to login during OOH although the queue is closed, as per the logged in resource logic, the data is shown as OPEN.
Please share your thoughts on this and if you have come across such a script, kindly share as a knowledge share.
Thanks in advance.
Bala.

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I'm trying to develop a sample script, associated to an application that has an HTTP trigger. I'm working with UCCX Premium 8.5.1
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Below you will find print-screen of the script. Besides, I'm attaching the .aef file.
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I am trying to use HTTP trigger to trigger an Application which contain sample script provided in UCCX scripting guide but when put any value in the name variable it doesn't trigger the script and got the error on welcome.html page while it should return the result in response.html page.
I ran the same script including more nodes in 8.5 lab and it worked perfect. Now i m trying it on UCCE 9.x. Is there any chagne in new version ?
any idea

Hi,
can you please reveal more. What is the error message?
Did you try reactive debugging? If yes, at what step does it fail or behaves unexpectedly?
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G.

HTTP trigger - Calling failed - 9.0.2.10000-71

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I have created a HTTP trigger in Premium licensed UCCX server (9.0.2.10000-71). When I try to call the URL from java application I am getting HTTP error code as “404”. However HTTP trigger calling is working fine in the servers with the version of 8.5.1.11004-25 and 9.0.2.11001-24.
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Rammipriya

Hi,
there are multiple issues with this whole setup:
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2. You cannot use anything from the sun.* packages. There is no exception from this rule. If you were in my team, for writing such code you would be thrown out without any questions asked.
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CUIC report on HTTP trigger applications

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First, check report server to see report status:
http://c26p003.bhelhwr.co.in:8889/reports/rwservlet/showjobs?server=rep_c26p003
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Place call is not working in HTTP trigger script

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Hi all, I have some issues with HTTP trigger redundancy.
We have a HA IPIVR cluster, says NodeA and NodeB. They are running version 9. We have an application, which will send an HTTP POST request (target IP address is NodeA) to the IVR system, which will trigger the IVR to make an call to an external number (the number is included in the HTTP request). BTW, the IVR system are integrated with CUCM 9.1.
A few weeks ago, we test this and it was working fine. I am able to receive the call make from the IVR, which will return an response (xml file) to the requester. But yesterday when we test this again, it's not working anymore. Further troubleshooting shows that the HTTP request was redirected to NodeB. The following logs are captured on the requester:
Successful Testing Log:
2013-09-16 14:08:38,732 [ajp-bio-172.20.21.19-8009-exec-18] INFO com.pdpc.dncr.registry.util.IVRSSender - Connecting to IVRS… http://172.20.21.36:9080/sendotp
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2013-09-16 14:08:59,555 [ajp-bio-172.20.21.19-8009-exec-18] INFO com.pdpc.dncr.registry.util.IVRSSender - IVRS call response:<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<Registry>
<status>
<code>200</code>
<message>Call Completed.</message>
</status>
</Registry>
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HTTP Post to NodeA:
2013-10-07 11:01:50,013 [Thread-8] INFO com.pdpc.dncr.registry.util.IVRSSender - Connecting to IVRS... http://172.20.21.36:9080/sendotp
2013-10-07 11:01:50,055 [Thread-8] INFO com.pdpc.dncr.registry.util.IVRSSender - IVRS call response status code:302
2013-10-07 11:01:50,056 [Thread-8] INFO com.pdpc.dncr.registry.util.IVRSSender - IVRS call response:
HTTP Post to NodeB:
2013-10-07 14:37:42,107 [Thread-5] INFO com.pdpc.dncr.registry.util.IVRSSender - Connecting to IVRS... http://172.20.21.37:9080/sendotp
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2013-10-07 14:37:42,379 [Thread-5] INFO com.pdpc.dncr.registry.util.IVRSSender - IVRS call response:
I get 302 response which is redirection response from your application.
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Really appreciate if any suggestion what could be the reason and possible solution.

It was tested from multiple broswers and PCs. The user IDs were different because we are now integrated with AD instead of DCD in the old cluster and the old user ID doesn't exist in AD.
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HTTP Trigger calls CSQ

Hi,
I am trying to create a script that is triggered by an HTTP request from an external source (powershell), this source basically does a HTTP GET which activates the script!
I want to be able to choose a resource from the CSQ, call that resource from the script and then playback a prompt to the agent.
I just keep getting Failed to create ICD channel for contact though at the select resource section!
Simon

Hi!
Can you please tell us who the initiator and the target for this call would be! You can of course have a UCCX script that initiates the call to a specific destination!
Also, please attach a screenshot of the script! Or at least the relevant part of it!
Thanks!
G!

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Need trigger when update one column then record sysdate on another collumn

Hi
Gurus
I have a table called RTV_PLAN
And it have two columns,
FORCE_KEYIN_FLAG VARCHAR(2)
FORCE_KEYIN_DATE DATE
I want when FORCE_KEYIN_FLAG get a value
Then FORCE_KEYIN_DATE record the sysdate
Please kindly give some help
Many thanks
saven

Hi
Justin
thank you!
It works for me very well.
I use this code before
<div class="jive-message-body"><div class="jive-quote"><span class="jive-quote-header"> if updating then
</div>
with your help my code is below now,
<div class="jive-message-body"><div class="jive-quote"><span class="jive-quote-header">
create or replace TRIGGER "RTV_PLAN_TRIG"
before insert or update on RTV_PLAN
for each row
declare
SCRAP_flag rtv_plan.SCRAP_flag%TYPE;
force_keyin_flag rtv_plan.force_keyin_flag%TYPE;
begin
if inserting then
if :NEW.RTV_PLAN_KEY is null then
:NEW.RTV_PLAN_KEY := SAVEN.RTV_PLAN_api.RTV_gen_pk;
end if;
:NEW.dc_receive_date := sysdate;
end if;
if ( :new.scrap_flag IS NOT NULL ) then
:NEW.SCRAP_date := sysdate;
:NEW.SCRAP_USER := nvl(v('APP_USER'),USER);
end if;
if ( :new.force_keyin_flag IS NOT NULL )
then
:NEW.FORCE_KEYIN_date := sysdate;
:NEW.FORCE_KEYIN_USER := nvl(v('APP_USER'),USER);
end if;
end;
</div>
can you checking this whether they have other error ?
thank you
saven

UCCX8.5 send HTTP trigger? for another server application

We have an Outage Management System (OMS) that will accept an HTTP string that creates a new outage record. So, if I enter the included example into any browser window in our network, it will create a new OMS record.
For customers dialing into our phone system, I want them to be able to "report" an outage by building this http string and sending it to our OMS server. I have a script that prompts the caller for their account number. I need to add this account number onto the end of the http string (in the example, $CustomerAccount), and then send this string to a browser to create a new OMS record. The HTTP string:
//OMSServerName/outage/main/xdoReqHandler?beanName=AutomatedDevice&methodName=get&accountNumber=$CustomerAccount
can someone explain to me if any of the Http Contact steps would be able to do this? In my attached script, I have tried using the Http Redirect step. My resulting error is:
Am I using these steps as designed? (with the error - apparently not).

Brian,
I was able to make your recomendation work out. thank you. I used my HTTP string with a fixed Account Number value and it generated a new record in our OMS server! Just what I wanted. My next step is to use a variable for the Account Number so I can capture it from my scripting. can you comment on how a variable string may be used in your example? here is what I have so far:
(I have changed the OMSServerName and Account Number as obscure to protect my records)
with an actual IP, and valid account Number in the set statement, the resulting message in the sendHTTPString name:
U"\r\n \r\n \r\n Account number invalid\r\n \r\n \r\n \r\n"
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Here is the variable name and value when I debug the script:
Should I expect to see the actual account number in this value?
thank you for the help
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HTTP Trigger, update Web Content

Hello,
I've only recently started playing around with http triggers and I've created the following simple script (please see screen grab below).
The script (in it's basic form) accepts input from a html webform (hosted on a different webserver) for a call back.
It places a call into a queue and once an agent takes the call, they confirm the call back request at which point the call is directed to the customer by calling them.
As you can see, there is also a "HTTP Redirect" line to a confirmation page, however, the redirect only occurs once the script has ended (the call is redirected).
However, I want this confirmation page to be displayed straight away to the customer so that they don't have to sit on their web browser waiting for the call back. Is there a simple way to send content to the customer in this way?
Is there a way to update the content on the customers browser as soon as the trigger is hit?
I could do the confirmation on the html externally, however, I'd like to have the possibility to have a different redirect page should the callback service fail.
Thanks in advance.
Craig Rogers

Hi,
what you probably want is the "Send HTTP Response" step.
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This may trigger a ContactInactiveException that you may want to handle gracefully.
G.

HTTP Trigger - Lands in a CSQ then to an agent

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