Hyphen gets lost when printing to computer to plate

hello!
i´ve got a big problem. I have a pdf from a client and everything is fine while checking the pdf.
acrobat preflight and my creo software tell me, that everything is ok.
but when die creo rip produces the output date, its a tiff file, the hyphenation at the end of a line gets lost.
e.g prob-lem looks like pro lem.
my client uses indesign version 6.0, with version 6.0.4 there are no problems.
the pdf is exportet to acrobat level 1.3.
I couldn´t find anything that explains this error.
We produced 18000 broschures and the client doesn´t accept them.
thanks
michael

Over years of experience in the graphic design and printing industries, I have seen this sort of problem from time to time with both film and ctp RIPs. They are most often, although not always, caused by an issue with the RIP software being out of date.
IF the hyphens are visible in the PDF, the RIP software should process them properly.
I have also learned that visual checking is essential. The client should ALWAYS supply a laser printed copy and even a cursory comparison between the film, plate or first sheets off press should reveal the more obvious problems.
I doubt that you will be able to tell the customer that the problem is his fault.

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