I already purchased the OS X Mountain Lion via App Store, why is it i cannot download it?, I already purchased the OS X Mountain Lion via App Store, why is it i cannot download it?
I have macbook air (11 inch, mid 2011) with the latest version 10.7.5, with Mac OS X Lion, so i've decided to upgrade it to mountain lion, but why cant I download it? The mountain lion icon appeared in my launchpad but the download does not push through. Why is that so? Thanks for your help.
For effective and efficient use of your cxomputer the hard drive should always have at least 15% of its storage capacity Free, to use for swap files and OS management. If you only have 33 GB's free, that sounds a little iffy. I would start by trying to free up some space, then go from there in your troubleshooting.
Hope this helps
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I downloaded mountain lion and then the new office suite (word, ppt, excel) but now when I try to display one of my ppt's it says 'ppt cannot open the file...the file may be corrupt, in use, not a type recognized by ppt etc.." how can I fix it?? HELP
Did you try to open teh fle by double-clicking its icon? If the file was made with an older version of Office, you may get that message. Try opeing PP and, from its "File" menu, see if you can open the ppt. I've foundthat often gets around that message and then yo ucan save the file from the newer version.
If that doesn't work, consider asking in the Microsoft Office: Mac forums here:
Office for Mac forums
PowerPoint is not an Apple product and it seems a lot of people around here avoid Office. -
After updating my system to Mountain Lion 10.8.2 I can no longer view videos on Facebook or other sites. The only one I can view videos on is youtube. I have downloaded Adobe Flash player and still no luck. I cannot even open Preview on my computer anymore. Any ideas would be helpful thanks
Merely clicking the Preview icon in the Dock doesn't cause it to open anything, unless you had one or more windows open the last time it quit.
If you're sure you've installed the latest version of Flash, take each of the following steps that you haven't already tried. After each step, relaunch Safari and test.
1. If you're getting a "blocked plug-in" error, triple-click the line below to select it:
/Library/Internet Plug-Ins Right-click or control-click the highlighted text and select
Services ▹ Open
from the contextual menu. A folder should open. If there is more than one item in the folder with the words "Flash Player" (not "flashplayer") in the name, open the respective Info windows, check the version numbers, and delete all except the latest. You may be prompted for your login password. If you get the same error after doing that, re-download and reinstall Flash. Download it from this page:
Adobe - Install Adobe Flash Player
Never download a Flash update from anywhere else.
2. If you get a "missing plug-in" error, select
Safari ▹ Preferences... ▹ Security
from the Safari menu bar and check the box marked Enable plug-ins.
3. Select
Safari ▹ Preferences... ▹ Extensions
from the Safari menu bar. If any extensions are installed, disable them.
4. In the Safari preference window, select
Privacy ▹ Remove All Website Data
Close the window. Then select
▹ System Preferences… ▹ Flash Player ▹ Advanced
and click Delete All. Close the preference pane. -
for some reason osx mountain lion has disappeared from my purchases and now when i want to install mountain lion on another mac with the same apple id it wants to charge me for the program even though i have already purchased it. what do i do?
Open the Mac App Store on the other Mac and in the Quick Links sign into your account. See if the Mountain Lion purchase is among hidden apps in the iCloud area of your account info.
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I have reinstalled mountain lion on my MacBook Pro and can't get the games back App Store says they'll already installed how can i download them can anyone help
I have eactly the same problem - it seems that the downloaded version on MBA is version 6.0 and on iPad is is version 2.0 -
Issue is when i tried to save the presentation on MBA Keynote 09 - Keynote crashed.
I tried to save is as Powerpoint in MBA and it crashed as well!
Message was edited by: Innovaxin -
Hi
Can anyone advise...
Cannot download Mountain Lion after purchasing from Apple online. Mountain Lion icon is now permanently 'paused' in the dock. The Purchase page has the download but no resume button. I have enter the code again but it cannot be redeemed again. I have signed in and out again from the tab at the top of the page.
I have spoken to Apple for two evenings now. Last attempt was to bypass the Mountain Lion and download Mavericks overnight but nothing downloaded.
I have checked the internet connection and all is well.
Any ideas how to progress... I have an appointment to take in to Apple on Monday...Have you tried to resume the download using Launch Pad? The icon should be in your Dock.
If that doesn't help ...
Apps such as Little Snitch, Growl, and MacKeeper can prevent apps from downloading
Disable anti virus software if installed
Make sure the firewall is turned off in System Preferences > Security & Privacy > Firewall
Make sure Gatekeeper is enabled
Open System Preferences > Security & Privacy then select the General tab.
Make sure either Mac App Store or Mac App Store and identified developers is selected.
If that area is grayed out, click the padlock icon to proceed.
OS X: About Gatekeeper -
Hey everyone, I just got the new retina display macbook pro, and here is where the problem lays is with my old macbook pro. I am wanting to give it to my girlfriend, but want to wipe the computer clean so she can have the macbook the way she wants it. I already downloaded mountain lion and was wondering what I need to do in order to keep mountain lion, but wipe everything else? I do not have any of the CDs for the old Macbook pro
To second baltwo's post:
Your license for Mountain Lion (or any OS version purchased at the app store) is not transferable - you can use it on any Mac you own and control; however, someone else getting that machine means the recipient will need to purchase ML The SLA states that you must erase the drive and reinstall the original OS. You will need to call Apple for replacement install disks.
If you leave ML on the machine, the recipient will never be able to reinstall the OS since the new Apple ID and machine ID no longer match. -
while downloading new Mountain lion OS i am getting "An error while downlaoding" , since i have already purchased the same & am not able to dowload the same, please suggest a solution
Disable anti virus software and try turning off the Firewall in System Preferences > Security & Privacy > Firewall.
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Ever since i downloaded OSX Mountain Lion, Express VPN no longer works properly for me. Even though it says I am connected, webpages refuse to load. However, connection speed is fine when its turned off. I cannot go on many websites without the VPN. My current location is Shanghai, China. OSX Mountain was installed this morning and everything worked fine until then. Is Express VPN not supported? What do i need to do in order to get it working again on my Macbook Pro (early 2011). I want to be able to go on websites such as Youtube, Facebook, Twitter, ect...
Hi,
I am having the same issue listed above on my new Mac Mini i just bought, I also contacted Express VPN support and got the same instructions with exception of the command to run in the utilities terminal. I tried the steps listed, and both commands (posted here, and sent to me directly by Express VPN support), and still unable to connect on my Mac Mini running OS X 10.8.2, but I am able to connect on my iPad and my MacBook which is running Mac OS X 10.6.8. Usually Express VPN is spot on with their customer support, but this is taking longer to get resolved. Here is the steps sent to me
Try doing the following to see if the problem gets resolved:
Please follow the instructions here: https://www.expressvpn.org/support/setting_dns_servers_mac_os
(should still be the same for Lion) and then add the following DNS servers: 8.8.8.8 & 208.67.222.220. After adding the DNS servers, please do the following steps as well:
Note: If you're connecting to your ISP via a PPPoE connection, then set the DNS servers on the PPPoE connection itself and then restart your computer for the DNS settings to take effect.
1. Click on Applications
2. Click on Utilities
3. Click on Terminal
4. Type the following command (without the quotes): "sudo killall -HUP mDNSResponder"
5. Press enter and then try reconnecting to the VPN.
If you're still unable to connect, please send us in the latest log files.
Hope this helps. Let us know how it goes. -
My email address was phished and I had to delete it completely. That was the one I used to download all my original apps on my computer. I have since changed to a new address, but since my apps were under the old one, I cannot update them without logging into the old address. It no longer exists....so how do I fix this?
Some of the apps I don't really care about updating but, I did download the new Mountain Lion and it wants to update my iphots and I can't do it.
Any help will be appreciated! Thanks!Hi joaroa,
When you say you deleted your email and changed it completely, those are actually two different things, and it sounds like you are talking about your Apple ID, not just your email, (because you speak of making purchases with it).
If you changed your Apple ID (preferred, How to change the name you use for your Apple ID), then you would not have another Apple ID and all of your purchases would still be with your only Apple ID, it would just be renamed to your new email address.
If you instead created a new Apple ID (with a different email address) then of course you have two different Apple IDs and the old one still exists and is probably active. Just because you may not use an email address anymore, that doesn't mean an Apple ID of the same name is inactive, Apple IDs aren't deleted. If you start purchasing Apps with your new Apple ID, it can really cause confusion because, as you see, you need to be logged into the Apple ID that purchased an App to update it. It would be best to stick with one Apple ID for purchases, probably the one you have spent the most money with. Remember, unless it's an @mac or @me Apple ID you can rename them rather than creating yet another Apple ID. Since Apple IDs can't be merged or deleted, creating more can be a messy.
If you don't remember what the password is for a particular Apple ID, you can visit iforgot.apple.com where you can reset it, the AppleConnect password. If the Apple ID is no longer a valid email address, you can use the security question method to reset the password instead.
Unless you have made a lot of purchases with your new Apple ID, I'd recommend moving back into your old one, especially if that has the most or the most expensive apps with it. If your new Apple ID is the "name/email" you want to use, you could rename the new one to a secondary email, then rename your old Apple ID to your preferred name/email. Basically, rename the new one to something else which frees up that name (email) to rename your old Apple ID. Thus your old Apple ID has the new name. See My Apple ID. The "Manage your account" link is where you can rename the ID itself.
Sorry about getting long winded here, but it's important to keep as few Apple IDs as possible, at least when it comes to purchases. If an Apple ID is undesired, rename it rather than creating a new one. It will be much simpler in the long run.
Let us know how it goes.
ivan -
why would it state under the "more about this mac" that i already have10.8.3 and then in the app store say i need to "resume" do you know what i mean? is it possible i already did download mountain lion entirely once? I am confused and don't want it twice
This is cause by the way the App Store checks to see if an application is installed on your system.
Basically when an app is installed it is in the Applications folder and this is where the MAS looks for them. So it looks at your purchase history for the apps you bought and looks in the Applications folder to see if they are installed. If an app is in your purchase history but not in the Applications folder the MAS says you need to install it.
For normal apps this works fine but the OS doesn;t install into the Applications folder. So the MAS sees you have Mountain Lion in your purchase history but it's not in the Applications folder and so it says you need to download it.
Hopefully one of these days Apple wil fix this.
regards -
I would like to use a copy of Mountain Lion for development, but the store tells me I cannot download it because my MacBook 4,1 is not compatible! What can I do to download it?
I have paid for it and all...You can't do anything. See:
OS X Mountain Lion - System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
Your computer does not meet the requirements to run Mountain Lion.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply. -
my macbook pro hard drive crashed while running an OS software update. I had purchased lion then mountain lion software updates a while back and so my system was running on mountain lion.
Now that i have replace my hard drive, i cannot find the purchased updates / apps on my appstore! why is that and how can I restore those updates?You didn't mention if you clicked on the "Purchases" icon.
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In "purchases" while in my App Store, Mountain Lion says, "an error has occurred" and the green 'download' button is grey and I cannot re-start the download. I was abroad when I purchased this app and during download, my internet connection was lost. At the time, Apple was still offering the e-chat, so I did that and the man was very helpful and it was a quick fix, so my download button turned green again, and I was able to begin the download. BUT during the download, I was kicked offline once again, and I decided to wait until I was back in the USA. I will go in to an Apple store and ask assistance, but if there is something I am missing, I'd like to try that first. Thanks in advance for any advice.
Welcome to the support forums.
Please ask this question in the Mac App Store forum where they can better assist you. -
I cannot download OS X Mountain Lion, I get an error message that says: "We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed." Why am I receiving this message?
Servers may be overloaded.
One user reported:
Deleted file com.apple.appstore in /var/folders/, dissabled VirusBarrier X6: problem solved! -
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You must have a minimum of OS X Snow Leopard 10.6.8 installed on your Mac to have the Mac App Store. The Quick Links are on the Featured pane.
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