I AM BEGGING THE MODERATOR, PLEASE...

Create a subject heading where obsessive people can whine about their ordering, carriers and shipment times. I sure you would agree this is very frustrating when trying to help those with real or perceived problems.
Just the fact of the post totals in the current subject areas demonstrates that they need to be rethought.
Thanks for your consideration.

Please use this forum to send a message directly to the moderators.
They are usually very good about responding in a timely fashion.
EDIT: This is purely informational on my part. I'm not indicating that I agree with your post.

Similar Messages

  • Moderator please – I want the money back that BT o...

    Could a BT Forum Moderator please look into my account, contact the department currently handling my case, and arrange a refund for the money that BT owe me back, after overcharging my account for the last 3 months.
    After my original phonecall 7 WEEKS ago, I have made a further 6 CALLS about this over the last 3 weeks. I don't want to have to phone BT about this EVER AGAIN.
    The problem started when I recontracted my Broadband/Calls/TV on the 12th March, after previously being on a high-priced old package. The order “corrupted my account”, meaning the order never got closed – which has left me being charged more than my old package was costing, on my next 2 bills. Plus, I am owed money back from my February bill, as it charges for the whole month ahead but I switched to my cheaper package mid-March.
    My 1st phonecall about this turned out to be a waste of time, as the problem wasn't even logged. I was told that “it would sort itself out” on my next bill... it didn't.
    On my 2nd, 3rd, and 4th calls, they said they would escalate the case... they didn't, I got passed around call-centre staff and had to explain the same thing over and over and over again. They finally got the order closed and my account sorted out, so that I would be charged correctly on any new bills – bearing in mind that I had received another overcharged bill in the meantime. They told me the matter would get passed on to the billing department for a refund... It didn't.
    On one of these calls I was told by a member of staff that I “wouldn't need to keep calling anymore, because it would all be sorted out”... it wasn't.
    On my 5th call I was told that a refund would be processed in 5 working days... it wasn't.
    On my 6th call I was told that a refund would be processed in 5 working days... this tipped me over the edge.
    I was put on to a Manager, Ravi, who said he would look into it, and call me back after 10 minutes... he didn't.
    I rang him back an hour later, he said he would call back within 24 hours... he didn't.
    So like most people before me, I have lost ALL FAITH in your phone support. How can I trust a manager at a communications company who can't even communicate on the simplest level by making a phonecall.
    This brings me to now. I still don't know when I am going to receive my refund. There is no dispute, everyone seems to agree that I am owed around £105.
    So I am asking for a Moderator to please...
    Be my point of contact until I receive my refund.
    Tell me when I will see my refund on MyBT, and on what date it will be in my bank account.
    Explain to me how having to make 7 CALLS over 7 WEEKS, and still not knowing if my problem is resolved, is acceptable for any issue which should always just take 1 call.
    … and please don't tell me that it will take another 5 working days. I don't believe that there isn't someone at BT that can process this same-day.
    I look forward to a reply today, so that I can pass you my account details.
    Solved!
    Go to Solution.

    Hi richiejames,
    Thanks for posting!
    I'm sorry for the problems the order created and for the length of time you've been chasing this to get your refund.  I agree, an issue ongoing over 7 weeks isn't acceptable.
    No need to worry as we'll help get you sorted from here.  Click on my username and under the "about me" section you'll see the link to get in touch with us.  If you could also include the link to this thread when you complete the form that would be great!
    All the best,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Dear Moderator, Please  unlock & close the thread 1880307

    Dear Moderator
    Please unlock the thread locked by moderator in SDN , so that I can close the thread.
    SDN Thread: =1880307
    BDC for MB21
    Please unlock, I need to closed this thread
    BR, Subbu

    Hi Subbu,
    You can directly drop a mail to SDN support([email protected]) to unlock thread. You need not raise a new thread for such questions.
    Regards,
    Durgesh.

  • Reporting Posts to the Moderator

    There are several occasions that may warrant the need to report a post to the moderator, for either editing or removal.  It is important that all forum users know how to do this.  We all are prone to spelling mistakes, uploading incorrect files, or accidentally posting before we’re ready.  Additionally, sometimes another user may post inappropriate or offensive content.  In these situations, it is very important to flag the posts as soon as you see them, as that type of behavior is not tolerated on our boards.
    In order to report something to the forum moderator, you will need to take the following steps:
    In the upper right hand corner of each post, there is an Optionsdrop-down menu.  Clicking on it will expand a list of actions you can take.  Near the bottom is the option “Report to a Moderator."    
    Opting to report a post to the moderator will redirect you to the following page:  
    Here, you will need to write an explanation of why you are reporting this particular post.  This is a very important step because without any reasoning behind your request, the moderator does not have justification for performing and actions.
    If the post requires editing – perhaps some confidential information needs to be removed – please indicate what changes you would like to be made here.
    If the post needs to be removed – most commonly, this happens when the post is abusive – please indicate your reason for flagging it (for example, “SPAM!”).
    Once you click Notify Moderator, an email with the request will be sent to the moderator.  The issue is typically addressed within a business day, if action is warranted.
    Please keep in mind that we are not keen on removing posts because “the issue was solved” or because assistance is no longer needed.  These threads are public collaborative spaces and even if you no longer need the answer to the posted question, someone else may benefit from it.  Therefore, we strive to avoid removing threads that contain potentially useful information related to NI Products.
    We will remove accidental duplicate posts.  We will remove spam, abusive messages, and confidential files/personal information.
    Thanks for reading, and have a great day!
    Stephanie R.
    National Instruments

    Hi,
    Assign the following auth-object to the user
        S_RS_ALVL  <OBJ> Planning: Aggregation Level
                ACTVT      <FLD> Activity
                    03
                    23
                RSALVLOBJ  <FLD> Aggregation Level Subobject
                    DATA
                    DEFINITION
                RSINFOAREA <FLD> InfoArea
                RSPLSALVL  <FLD> Planning: Aggregation Level
    thanks

  • Forum Moderator Please help find my message

    Dear Forum Moderator:
    Yesterday (09.20.08) I placed in the FLASH General Discussion
    forum a message about problems in using Flash in my User's account.
    I do not remember the exact title but there were words: user,
    account, counterproductive.
    The message was authored by my screeen name Fonarik
    I DID see this morning this my message, but after I signed
    off and then back again I can NOT find it.
    Please help to find it, as I hope to get help on my problems.
    Thank you

    Fonarik wrote:
    > Urami:
    >
    > You are not correct in: "I only see one post by you,
    this very post
    > and nothing else ever posted from this nick name".
    > Please look at my message above and to the LEFT. You
    will see that I posted
    > TWO messages: the one that disappeared (or was
    deliberately taken away as NOT
    > PLEASANT to Adobe) and this my asking for finding it.
    >
    > By the way please clarify what you mean by applying to
    other spots - I do not
    > understand.
    >
    > Thanks for attention
    Not going to try to prove my point, just look at the obvious:
    This is the NEWS READER screen, loading messages directly
    from the Adobe News Server.
    View forum by user name, only two posts, the first one "Forum
    Moderator..." and
    the reply to my post just now:
    http://flashfugitive.com/stuff/sc_01.gif
    My news reader has copies of posts for past 3 years.
    Then by browsing Web Based Forum, searching for all the
    threads by your user name:
    http://flashfugitive.com/stuff/sc_02.gif
    Just one... in past 90 days...
    Don't believe in "shoosh" conspiracy theories. Adobe (and
    previously Macromedia) never
    suppress any posts. In fact they encourage posts dealing with
    all kind of issues because
    it helps the tech guys to learn about problems they could
    over look during very compressed
    and short testing period.
    You simply post it incorrectly and it never made to the
    forum. Just post once again
    because no matter where you believe in, there simply isn't
    any other, beside this one, posts
    from you on the forum.
    Best Regards
    Urami
    "Never play Leap-Frog with a Unicorn."
    <urami>
    If you want to mail me - DO NOT LAUGH AT MY ADDRESS
    </urami>

  • Community Forum or Farce?  MODERATOR PLEASE READ!

    I've just scanned the headings for the most recent 300 or so threads in this sub-forum, and can find only ONE that has been "Locked" - my own recent "+iTunes a victim of the obesity epidemic+"?
    Your Help documentation states that "+Only the original topic poster has the option to mark replies as either Helpful or Solved ... *the originator* can also end the discussion by marking the topic as "answered+"."
    I did NOT mark the topic "answered" or a reply "Solved". After wasting a lot of time typing a reply to recent posts, only to have it rejected because someone chose to close the thread while I was typing, I eventually discovered that it had been marked "+assumed answered+" by "_a moderator_". (Help doesn't say anything about "+assumed answered+").
    More time spent working out that I can change it back to "unanswered", only to find that that doesn't appear to make any difference - the thread remains locked.
    Can you at least advise why the arbitrary decision? Why just my thread out of at least the most recent 300? Why a thread that minutes earlier had had a reply posted by someone else? Why not even the courtesy of advice or explanation when a current thread gets closed down by some anonymous person?

    Thank you, joshz. I guess Rachel has been too busy to answer for herself, and I will assume that her comments are her own, and that she is not speaking on behalf of Apple.
    Rachel, thanks for your input. What follows is both a reply to your post, and an attempt to address some broader issues that it raises.
    First some background. I have been involved with microcomputers in the PC world, not the Mac world, since the day IBM released the first PC, and long before even the first version of Windows. (For "involved" read "working in the industry".) Until iTunes, I have had very little to do with Apple. That allegiance does not necessarily reflect a product choice - it has been partly through circumstances and career requirements. I have worked for/with large players in the industry (including IBM), and my career has placed me in many roles including moderating user forums and heading technical support departments.
    So while new to these Apple Discussions, I would like to think that I come here with a little knowledge about the industry and its relevant practices, policies and ethics.
    Some of us arguably misguided "PC folk" have long held a sometimes-concealed envy for the Apple world. From the outside, Apple has appeared to stand out as a more liberal and freethinking company/environment than the more formal, old school, mainstream of the industry. It is with genuine regret that my experience on these forums in the last few days has gone a long way towards destroying that perception.
    My impression so far about Apple Discussions includes the opinion that its ranks are broadly made up of four categories of individuals...
    - A very large number of users seeking help, some of which are not afraid to express their frustration about problems encountered (as one would expect in any such forum);
    - A smaller number of users with a wealth of knowledge, and the commendable altruistic trait of offering assistance to others;
    - A smaller subset of the previous category who can be and usually are just as helpful, but that though not directly associated with Apple (as far as we can tell), also bring with them a strange zeal, passion or obsession to defend Apple at all costs and in any situation - not always, IMHO, fairly or impartially. Apple is always right, the customer wrong. They unfortunately (again IMHO) can become quite condescending towards other users who sometimes may deserve it, but often do not. (They can appear to be self-appointed enforcers, but I will refer to them here as the loyalists.)
    - An even smaller number of invisible hosts or moderators, including some that are undoubtedly doing a great job, but others (hopefully a small minority) that give the appearance of also getting carried away with too strict an enforcement or interpretation (often arbitrary) of "the rules" or their intent.
    Rachel, to you and that "someone" that you mentioned who also sought to "set me straight" in my locked thread, I would say that the very "Help and Terms of Use" that you are both fond of quoting can give rise to some interpretations other than your own. (I take comfort in the clause that states, "Views expressed on the Site are not endorsed by Apple".) Here are a few random snippets, which I admit include my opinions - but respect them if you wish me to respect yours.
    - The very first sentence reads... "Apple Discussions is a user-to-user support forum where experts and other Apple product users get together to discuss Apple products." And the name of the facility is Apple Discussions. Sorry, but I object to you and ed2345 trying to suggest that you know what constitutes a valid discussion, but I don't.
    - "A user-to-user support forum" - with due respect, that could imply to some a slightly greater degree of user rights than what appears to be the case, or what you appear to endorse.
    - "Constructive feedback about product features is welcome". Sorry, I thought that that was what my locked post was about.
    One of the problems, in my view, is that some of the users for whom this facility is allegedly provided choose to treat that last quote as reading "+Constructive feedback ... is welcome as long as it does not include any negative remarks, nor attempts in any way to convey dissatisfaction or the suggestion that Apple is anything less than perfect+".
    "Constructive feedback" carries an implication that something can be improved or is lacking. It is difficult for some to validate this without illustrating what is wrong or needs improvement. That task is made even more difficult if there is a bunch of people around waiting to jump on a well-intended contributor because in their view the thin hazy line between describing a problem and complaining about it has been crossed. You believe that "+Complaints are not constructive+". As another poster so aptly put it in another thread in which you also participated, we are left feeling that we must constantly "+walk on eggshells+". (He also suggested that these forums are suppressing free speech.)
    Here is how I am left feeling: There is a surprising degree of paranoia in these forums, and they are conducted in a fashion that implies that criticism cannot be tolerated and dissent must be suppressed. (As a foreigner, I'll refrain from any comparisons to world politics or suggestions of great irony.)
    As surprised as I have been to find this within Apple of all places, I am even more surprised at the degree of patronising defensiveness that appears to motivate some of the "contributions" of a small group of loyalists.
    Time to walk on eggshells, and emphasize that I am attempting to express impressions that are generated here, and in no way am I trying to be "defamatory". My previous reference to Seinfeld's Soup Nazi was meant to be as light-hearted as its source. But my mind is now entertaining some uncomfortable comparisons with the Hitler Youth movement, trained to believe and preach that the leader can do no wrong, and that suggestions to the contrary must be stamped out.
    (Yes, Kryten, I may have again invoked Godwin's Law, which I believe might be your way of saying that you believe that I’ve lost the argument. But I think that the "Fanboys" and "Post Count" segments may equally apply to some of the people that I am talking about.)
    This group of users seems to condone arbitrary constraints on what can be said, and how. But please, people, at least be consistent. And try to teach by example. By all means, preach the sacred Terms of Use when it is appropriate. But one gets the impression that you interpret the TOU to fit your argument at the time. Rachel, you frequently jump in when someone bemoans Apple's lack of involvement here by emphasizing how the TOU clearly state that these are USER forums. Valid point, but in other situations you are just as quick to point out how this facility belongs to Apple, which entitles them to run it as they see fit. You seem to want to have it both ways.
    Then we are so often chastised by the loyalist group for breaking the rules about content. They quote time and again the provision that submissions should be about technical support issues or constructive feedback. But Rachel you give the impression that you can sometimes bend the rule, or that your interpretation of what it means is superior to that of others. I don't complain about your posts in "How to stop Apple spam emails" nor, in "I very disappointed with Apple", your contribution about whether some company is an authorized reseller. I don't believe such posts to be about constructive product feedback or about technical support, but neither do I believe that it is for me to point that out to you.
    Speaking of interpretation, you have called my locked thread "+something of a poll, also prohibited in the Terms of Use, seeking to get others to agree with your complaint+". With respect, that is your opinion and not necessarily factual. My feedback, which you chose to label a complaint, included the wish to find out if users with more experience agreed with my suggestion, or if there was a valid counter-argument. That is a form of seeking replies - the very purpose of the forum. I even asked for "an argument to tell me why I'm wrong", though in retrospect, and knowing what I do now, the choice of the word "argument" was unfortunate as it could lend itself to the wrong interpretation by some. (I meant "argument as in discussion", but I wasn't walking on eggshells at the time.) Loyalist traits aside, I think that to interpret that post only as a complaint and a poll is very narrow and shortsighted. (And please, don't reply that you were merely speculating on how the moderator may have seen it. (S)he can speak for him/herself, and there is a strong implied agreement in your wording.)
    I'd like to make two points about the "Terms of Use". Firstly, in the corporate world just about every "agreement" contains provisions to cover any number of situations so that the first party can optionally rely on them if considered necessary. (The operative word being optionally.) This practice, initiated by lawyers to protect their client in all circumstances, does not in itself mean that all provisions, in their widest possible interpretation, should be strictly implemented or adhered to in every possible situation.
    Secondly, the loyalists are also very fond of telling the rest of us that Apple owns these "user forums" and can therefore do as it sees fit. On the surface that seems valid, but IMHO you are implying an arrogance on the part of the company that does not benefit its image. Here is a counter-opinion: I am sick of suggestions that Apple is "doing us a favour". That's like asking me to bend down and thank the government for providing roads. WE pay for those roads with our taxes, and we pay for the government. And it is *the customer* that pays for all of Apple's (and most other companies’) facilities. I am grateful for the forums (or at least I was when first joining), but it strikes me as patronising to suggest that we should bow and give thanks for "a favour".
    As to the various no doubt well-intended suggestions that I should find other forums in which to post, it seems a little strange to suggest that I should look elsewhere for the best place to discuss or ask about Apple matters. I would like to think that my other posts have been valid and may even have included a small contribution to (what should be) the cause. I am guilty of asking more than I have answered, but didn't all of you start out that way? If the loyalists don't like the way I write, or want me to change my personality before I am accepted in the community, forgive me for feeling that that is your problem, not mine. Apple may have the contentious right to ask me to go elsewhere, but I am not subscribing to an apparent class system of users.
    Only because I'm posting this here, I find it necessary to duck some additional loyalist comeback by stating that this, perhaps the longest post that I've ever written, IS entirely "Feedback about Discussions" (even if I happen to be long-winded). And I won't dwell on someone's arbitrary distinction between feedback and complaint. The original post in this thread concluded with what I believe to be valid questions about the actions of moderators. In spite of reassurances from others that moderators do read all posts in THIS forum, and that this is the place for such questions, I have so far received no answers - just loyalist opinions. That includes Kryten's suggestion that I am "+going on an uncontrolled attack on the people that are tasked to moderate Apple Discussions+". Uncontrolled? By the way, that "attack" was directed not at "the people" in general, but at the actions of a particular moderator. Moreover, any plural use was limited by the phrase "such moderators" - I.e. those that may behave similarly. Though again I plead guilty to two mistakes - I wasn't walking on eggshells, and I broke the golden rule that says that we should not in any way question the behaviour of the company or its representatives.
    Since I seem to be a rule-breaker, I'm about to risk adding more fuel to the fire. I'll close by including below a cut and pasted piece that was originally meant to be a reply in my locked thread to a loyalist post that it elicited. Reason for including it here is not just that I was denied a right of reply. I think it also addresses some of the above issues, and is direct "Feedback about Discussions".
    =================================================================
    ed2345 wrote:
    According to the site terms of use that we have all agreed to, "your Submission should either be a technical support question or a technical support answer." However, if you are interested, a web search would surely turn up sites out there where you could get a good argument going! Cheers M8.
    ed2345, I'm sure that many must be grateful for the sheer volume of posts under your belt, and that it demonstrates true community spirit.
    However, before posting such comments about my submission and acting as the rules enforcer, may I suggest that "+People that live in glass houses+..."?
    Firstly, it would seem that you have distorted the Terms of Use by selectively quoting only a part of clause 2.3. The actual wording (my emphasis) is...
    from Terms of Use:
    +"*Unless otherwise noted*, your Submission should either be a technical support question or a technical support answer. *Constructive feedback about product features is welcome as well*+."
    I'd like to think that my post might be seen, at least in the eyes of some, as "+constructive feedback about product features+".
    As with anything, that may be a matter of opinion and you may disagree. However, I reserve the right to my opinion that many of YOUR posts in other threads appear to have nothing whatsoever to do with EITHER technical issues OR product feedback. Just a few...
    - Q: Where do I purchase songs not available in iTunes? Your post: Buy from Amazon.com.
    - Where to find the Billboard Top 100 from previous years.
    - The correct apostrophe use in "90's music" and whether "Think Different" is grammatically correct.
    So apart from your arguably misleading statement about the terms of use, it also seems to be a case of "+Do as I say, not as I do+".
    I prefer "+Live and let live+".
    Cheers.

  • Request the help, I have the adobe the original software, but the ordinal number is missing, there is way checking before recording or begging the solution

    請求幫助,我有adobe正版軟體,但是序號不見了,有辦法查到之前的紀錄或求解決辦法嗎?
    Request the help, I have the adobe the original software (Adobe Creative Suite 6 Design & Web Premium), but the ordinal number is missing, there is way checking before recording or begging the solution
    Does anyone know how can I do? Please help,thank you very much.

    Hi there,
    I'm not sure that I understand. Are you trying to find the order number or serial number for your Adobe software? If so, please see Find your serial number quickly - Adobe.
    Best,
    Sara

  • Some  of the questions blocked by the moderator

    Hi All,
    some  of the questions which i have posted in the forums have been locked by the moderator.
    i want to delete those questions which is being blocked.
    as i need to ask more questions here.
    Please reply
    Please do not block this thread.any update
    Thanks & reagrds
    prajith P
    Edited by: Prajith Prabhakara on Nov 22, 2011 8:01 AM

    I am closing the thread as there is no reply for the query

  • Can moderator please reopen this case? It's not solved at all.

    I couldn’t find any way to contact the moderator so I started the new thread. Sorry. Please reopen the case
    http://social.technet.microsoft.com/Forums/windowsserver/en-US/2a2757a8-ca36-42be-8a1b-61796c601fdf/eventid-7011-a-timeout-30000-milliseconds-was-reached-while-waiting-for-a-transaction-response?forum=winserverTS and then delete this thread.
    Thank you

    Hi,
    Thank you for posting in Windows Server Forum.
    Sorry to hear that your issue is still not resolved. We will help you to assist your issue by following this thread.
    Regarding your issue, please check below.
    The service control manager waits for the time that is specified by the ServicesPipeTimeout entry before logging event 7000 or 7011. Services that depend on the Windows Trace Session Manager service may require more than 60 seconds to start. Therefore, increase
    the ServicesPipeTimeout value appropriately to give all the dependent services enough time to start.
    To work around this problem, modify the registry to increase the default time-out value for the service control manager. To increase this value to 60 seconds, follow these steps: 
    1.  Click Start, click Run, type regedit, and then click OK.
    2.  Locate and then click the following registry subkey: 
         HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control 
    3.  In the right pane, locate the ServicesPipeTimeout entry.
    Note If the ServicesPipeTimeout entry does not exist, you must create it. To do this, follow these steps: 
     a.  On the Edit menu, point to New, and then click DWORD
    Value.
     b.  Type ServicesPipeTimeout, and then press ENTER. 
    4.  Right-click ServicesPipeTimeout, and then click Modify. 
    5.  Click Decimal, type 60000, and then click
    OK.
    This value represents the time in milliseconds before a service times out.
    6.  Restart the computer.
    More information.
    A service does not start, and events 7000 and 7011 are logged in Windows Server 2003, Windows Server 2008, and Windows Server 2008 R2
    http://support.microsoft.com/kb/922918
    Hope it helps!
    Thanks.
    Dharmesh Solanki

  • Any Moderator - Please Contact Me

    I just received a private email from someone wanting help with Illustrator, because I am a "top" person in the list at http://forums.adobe.com/people?view=status&cid=3367
    Thing is... while I have it (CS5 Master Collection) I do not use Illustrator, and this is the first time I have ever posted in this forum
    Would an Illustrator Moderator please contact me... or just go ahead and take me off the Illustrator "top" list?

    Would an Illustrator Moderator please contact me...

  • I have one of the old macbooks and wish to hook it up to my tv. do i need a mini dvi to hdmi adapter plus a 3 rca phono lead with a jack for the sound. please help as im useless at this stuff. cheers

    i have one of the old macbooks and wish to hook it up to my tv. do i need a mini dvi to hdmi adapter plus a 3 rca phono lead with a jack for the sound. please help as im useless at this stuff. cheers

    First we need to know which one of the 9 different models of MacBook you have. To see which model you have go to the Apple in the upper left corner and select About This Mac, then click on More Info (and then System Report if you’re running 10.7 Lion). When System Profiler comes up check the Model Identifier and post it back here.
    The Late 2008 model 5,1 Aluminum Unibody and the Late 2009 model 6,1 and Mid 2010 model 7,1 White Unibody have a Mini DisplayPort. The Early 2006 model 1,1 through Early 2008 model 4,1s plus the Early and Mid 2009 model 5,2s have Mini-DVI ports. Each would take a different adapter to connect with the TV.

  • I erased an iphone on find my iphone , so i wanted to know what happened and I erased my without a sim card and now I says I cant go on it until i put in a sim card. Did i ruin the phone please help thanks.

    I erased an iphone on find my iphone , so i wanted to know what happened and I erased my without a sim card and now I says I cant go on it until i put in a sim card. Did i ruin the phone please help thanks.

    You did not ruin the phone, you will need a sim card to activate the phone and then connect the phone to itunes and do a restore from back up.
    http://support.apple.com/kb/HT1414

  • I am trying to restore an ipod to the factory settings. However I get a message that my username or password is incorrect. I am using my correct Apple id and password.  What is the problem, please?

    I am trying to restore an ipod to the factory settings. However I get a message that my username or password is incorrect. I am using my correct Apple id and password.  What is the problem, please?

    Was that Apple ID and password the original owner of the iPod?  If not, try using the Apple ID and password of the original owner.

  • Is there a way of opening up old PSD documents and photos on the iMac please?

    Is there a way of opening up old PSD documents and photos on the iMac please?

    .psd (photoshop) files should open in preview to view them and make some simple adjustments. 
    If you want to edit them but don't want the expense of buying Photoshop (or Elements) for your Mac, consider downloading Gimp - it's free.
    http://www.gimp.org/downloads/

  • I have an MacBook Pro 10.6, using disk utility I tried to verify my disk, but it came up with the message, please use your start up disk, I tried this, starting the computer up and pressing C, but it ejected the disk, the same thing happened while I runni

    I have an MacBook Pro 10.6, using disk utility I tried to verify my disk, but it came up with the message, please use your start up disk, I tried this, starting the computer up and pressing C, but it ejected the disk, the same thing happened while I running the computer. Is the hard drive damaged as laptop doesn't seem to recognize the start up disk ? If so, I presume I will have to put in a new one.
    There haven't been any problems with the computer, apart from a sticky curser,I have run a permissions programme from disk utility, there were a lot of different ones, but it seem to be able to fix them.
    Any comments or ideas ?
    Thank you in anticipation.

    First backup your users files off the machine to a external storage drive (not TimeMachine!)
    Most commonly used backup methods
    Next to startup from the disk, have it inserted, hold c or option/alt (wired or built in keyboard) and then boot the computer and or select the disk when it appears and click the arrow.
    Disk Utility is under the Utilities menu on the second screen.
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