I am done with Creative support is terrible

Is it me, or does Creative support suck? I have a Zen 6GB purchased in Jan 08, with a two year protection plan. I have been communicating with Creative Support because my battery goes from fully charged to dead after about 5 days of no use. If I use it, it goes from full to half charge within the first hour or two.
I contacted support to find the procedure for getting the battery replaced. I would have thought that since Creative went to a non user-replaceable battery that there would be a way to obtain the procedure, but so far I have been back and forth with support multiple times and still have no knowledge of how to get the battery replaced (I was even willing to pay).
As of the latest response from Creative support (who obviously did not read my request) I am to try charging it fully or pressing reset during charging.
Personally, I think the replies are canned responses based on keywords and generated without a support person involved.
Never again do I buy a product where I cannot change my own battery. As of now, I continue to use my Zen either plugged in to an A/C adapter or a Car Adapter,? I cannot use it on an airplane or anyplace where I must rely on the battery.
Message Edited by philakid on 07-03-2009 06:03 PM

Similar Messages

Typically, How many back and forths with Creative Support before they acknowledge your questi

Typically, how many times does one have to go back and forth with Creative Support before they acknowledge an issue or question?
This is ridiculous.
I'm on the forth reply now.
All I want to know is if there is a?64-bit ASIO driver for the X-Fi Titanium on 64-bit Vista?
They will not answer me.
All of my testing indicates that there is not a 64-bit ASIO driver for Vista, but they will not confirm or deny.
:angry:

dRe: Typically, How many back and forths with Creative Support before they acknowledge your question?U I don't know what Creative would have written if you asked SUpport these days?
I assume, they lied when they wrote this. There are several walkarounds for XFI cards
with beta drivers. In releas drivers they exclude the ASIOx64, but in beta it's included!
Creative has a very awkward marketing strategy. This was with Vista not having EAX on Audigy as
the said it is impossible. The newer X-FI was able to?do it and after a few weeks the Audigy also could-
after paying for it. The same with DolbyDigital Li've... and now with x64 ASIO. They reduce features
in cases the cheaper card had same possibilities as the more expensi've EMUs...
Shame on them. I?baught a creative Card for the 4th time (SB, SB AWE32,Audigy2, and now Titanium).
I'm going to thinking about selling it...

Very Dissapointed with Creative Customer Supp

Well, here's my correspondence with Creative Support , and let me say I am very dissatisfied with this level of support...My initial email I thought clearly spelled out the issue --
>>Detailed Problem Description:>>In the process of updating my firmware on my>>Nomad Jukebox Zen Xtra to 2.0.03, the firmware>>update failed and the device was no longer>>recognized by Windows. When the Zen rebooted,>>it showed "Firmware Problem" and booted to a>>recovery mode. After trying to reload the>>firmware from recovery mode, the device rebooted>>again several times, and now will not power on>>at all. I have tried resetting the device via>>the reset button on the side and still will not>>power up. Thanks>>>>=======================
That was my initial email to customer support...and they respond with:
>>Dear JAy>>>>Thank you for contacting Creative Labs technical support department.>>>>Creative Labs is a leader in sound systems, portable devices, Mp3>>players, and audio performance. (Nice blab of adversting :smileyindifferent: )> >>>If you would like to view any of our products, or view our knowledge>>base system with helpful troubleshooting tips and driver downloads,>>please visit us.creative.com.>>>>We want to fully assist you in the best way possible, so please bear>>with us as we help you solve any technical issues.>>>>I understand you are having problems with your zen.>>>>It is recommended that you download and install the latest driver as>>well as the firmware update, and then format your player or resetyour>>player by booting the player into its unique Recovery Mode, if you>>experience one or more of the following symptoms:>>>>Your player is not detected in Creative MediaSource or Windows Media>>Player>>The battery does not last as expected>>Your computer stops responding during file transfers>>There is a power outage during file transfers>>There is an error about firmware>>>>. Detach the Zen player from your PC , and ensure that it is turned>>off.>>2. Connect the power supply to the player.>>3. Hold down the Play/Pause button while inserting a paper clip into>the>>Reset hole on your player.>>4. Wait for 4 seconds or so, and then remove the paper clip.>>5. Keep on holding the Play/Pause button till the Rescue Mode screen>>appears.>>6. After the recovery mode has started, release the Play/Pausebutton.>>
<They continue to talk about going through the recovery mode...So after stating I cant turn the power on in my problem description that is what I got...Do they actually even READ your emails? Now my turn to respond...
>Ok - I have tried your recommendation --->>*". Detach the Zen player from your PC , and ensure that it is turned>off.>2. Connect the power supply to the player.>3. Hold down the Play/Pause button while inserting a paper clip intothe>Reset hole on your player.>4. Wait for 4 seconds or so, and then remove the paper clip.>5. Keep on holding the Play/Pause button till the Rescue Mode screen>appears.>6. After the recovery mode has started, release the Play/Pausebutton."*>>And like I stated in my problem description, I have tried severaltimes>to>reset the player, including holding the play/pause button and pressing>the>reset button and the unit no longer powers up at all.
<Makes sense right? The unit no longer powers up...no nothing, nada, zip, zilch, zero... Their response...
Dear Jay,>>Hi, Sorry you are having trouble with your creative product! Regarding>your last email. Looks like you may have a defecti've Creative Labs>product and I would suggest taking back to place of purchase for a>speedy replacement. If you are not able to do this and you have aretail>version and a receipt showing date of purchase then you can send the>product into Creative Labs as long as its still under warranty for an>Return Merchandise Authorization (RMA).>In this case, an RMA service request would be necessary. Please note>that if the product has exceeded its warranty period or there is any>User damage, an out-of-warranty RMA will need to be issued. Thiswould>require the cost of the repairs to be sent with the product when
<They go on explaining the out of warranty and RMA procedures and also have info for me to fill out regarding the getting an RMA....So looks like I may be getting somewhere, at least send my unit back to get fixed right? I respond with the info they request regarding model number purchase date, etc but then follow up with another problem description...
Brief Problem description: In the process of updating my firmware on myNomad Jukebox Zen Xtra to 2.0.03, the firmware update failed and thedevicewas no longer recognized by Windows. When the Zen rebooted, it showed"Firmware Problem" and booted to a recovery mode. After trying toreloadthe firmware from recovery mode, the device rebooted again severaltimes,and now will not power onat all. I have tried resetting the device via the reset button on thesideand still will not power up, and also tried getting back into recoverymodeby holding down play/pause and pressing reset and still no powering up. Thanks
<After I sent that email, this is what I get back to my surprise ----
Dear Jay,Thank you for contacting Creative Technical Support.With regards to the issue, before we proceed with the RMA. I would liketo inform you that as the player has exceed its warranty period, it willnot be covered by warranty. Therefore if the player is deemed out of warranty of the RMA department,the estimated cost of service is around $43.00 - $88.00May I know if you are still willing to send the player to us forservice? If you wish to do so, kindly reply back to us with yourdescision and on receving your reply we would process the RMA. In case if you need any clarification, please do not hesitate to contactus. Thank you. If you still require assistance, please reply to this email with anyprevious correspondence to ensure the quickest and most accurateservice.
<WHOA ---- $88 bucks?!?! I can buy a "new" refurbed unit online for cheaper than that...AND I would get a warranty!! Since they said if I needed clarification or assitance, reply, to which I did:
Let me make sure I understand this... I tried updating my player withyourlatest firmware, and it fried my mp3 player, and now I have to pay up to$88 to fix a problem cause by your software? I just want to make sureIunderstand this issue. Thanks
<Now for the kicker!!! Here is what they say:
<
Dear JayThank you for contacting Creative Labs technical support department.Creative Labs is a leader in sound systems, portable devices, Mp3players, and audio performance. If you would like to view any of our products, or view our knowledgebase system with helpful troubleshooting tips and driver downloads,please visit us.creative.com.We want to fully assist you in the best way possible, so please bearwith us as we help you solve any technical issues. I understand you are having problems with your zen. It is recommended that you download and install the latest driver aswell as the firmware update, and then format your player or reset yourplayer by booting the player into its unique Recovery Mode, if youexperience one or more of the following symptoms:Your player is not detected in Creative MediaSource or Windows MediaPlayerThe battery does not last as expectedYour computer stops responding during file transfersThere is a power outage during file transfersThere is an error about firmware. Detach the Zen player from your PC , and ensure that it is turnedoff.2. Connect the power supply to the player.3. Hold down the Play/Pause button while inserting a paper clip into theReset hole on your player.4. Wait for 4 seconds or so, and then remove the paper clip.5. Keep on holding the Play/Pause button till the Rescue Mode screenappears.6. After the recovery mode has started, release the Play/Pause button.<IT'S THE EXACT SAME EMAIL AS THE FIRST EMAIL THEY SENT BACK!!!!! I responded to that email just a little while ago requesting that a supervisor or manager please contact me... Their support is absolutely HORRENDOUS! I am wondering if these people in "tech support" are technically or are just flowing a flow chart for procedures.
I have been the IT field for 8+ years, I deal with customers on a daily basis. I have never in my life seen this kind of business practice, of A) a company not standing behind their products & work and B) supporting the customers issues after the fact. I understand I am a lowly MP3 owner, but I have always purchased creative products, I've got 2 sound cards running in my pc's here at home. I've purchased speakers, this mp3 player, referred my father in law to purchase a similar mp3 player from creative, bought my brother the same mp3 player. This whole exprience has put a bad taste in my mouth and to see that there are quite a few others are having the same issue makes me sick...
P.S. sorry for being so long winded in this, I know its alot to read, I tried to cut out the non-essential stuff in the emails I posted but I still can't believe my player is junk now after a failed firmware update.

harryhibbs wrote:
A quick question: When you try to reset the unit, is it connected to the charger? If yes, OK you say it's dead, so no screen display, BUT, can you hear if the hard dri've is spinning? I think it's very unlikely that a firmware upgrade process would have any chance of physically killing a unit altogether.
Another thing to check - is the battery firmly located in place? You can remove the front cover to access the battery compartment.
Hibbs
Yes - that is correct, I have been trying to reset the unit with it connected to AC power via the charger...No you cannot hear the harddri've spinning. Yes the firmware can kill the unit, not "physically" but it has logically shut down the unit to where it will not power up. The battery is firmly seated...Just as a side note, when I tried the original firmware upgrade the unit was plugged into the charger as well, so I know there were no power outages etc during the attempted upgrade.

Sound not working if memory above 4 GB in win 7 64b with Creative SB X-Fi?

I have a HP Pavilion D4760.SE PC with Creative Labs SoundBlaster X-Fi . I have Logitec X530/5.1 speakers connected.
To increase performance I added 4 Gb memory (up to 6 Gb) and reinstalled from 32 b win 7 to 64 b win 7. Everything has gone OK except for the sound.
I installed Creative SB driver 6.0.1.1375 from 2010-05-05. I have sound but it is heavily distorted. I also tried driver 6.0.230.4 from 2014-02-28 but with no sound at all.
I reduced the memory at start-up to 3990 (anything less than 1024 * 4) as a hint from a Microsoft support page and with that the sound is OK.
But I would like to use all memory so my questions is:
1. Is there any driver available to get SB to work with full memory?
2. Is SB X-FI not compatible with memory above 4 GB? Which sound card shall I then upgrade to (working with main memory of 6-8 GB)? I only use the speakers for Music (spotify & iTunes) and some video and TV, no games.

Windows Upgrade Advisor says Creative X-Fi is compatible with Windows 7 64b.
I have tried the Vista 64 b driver from HP from 2007 but the installation is not fullfilled (Computer does not have the requirements for this with error code 9998). Installation is terminated.
I have placed a mp3 music file on desktop and started it with Windows media Player and iTunes. If I use RAM below 4 GB it is working fine, if I use RAM over 4 GB sound is heavily scrambled/distored. If I use a later driver from 2014 no sound at all.
I include my latest conversation with Creative Support. If no solution is to find do you think the newer sound card they propose will work?
Creative:
Based on the information you provided, the Sound Card that you have is an OEM product which means that support is handled by the PC manufacturer. Kindly check there support page if there is any driver available for the card.
You may want to try the latest driver that we have for the retail version. This is unsupported.
http://files.creative.com/manualdn/Drivers/AVP/13079/0x4967B6B7/SBXF_PCDRV_L11_2_30_0004.exe
My reply:
HP does not have any driver to support.
The 2_30_004 driver you gave a link to is not working with X Fi. I tried
once more. And if I run a Creative Auto Update the recommendation is to
use it but in the comment it is written that it should not be used for X
Fi. The result is the same, no sound, and if I use Spotify I even get a
message that the sound card is not working.
My conclusion is that my sound card is not compatible with windows 7 64
b with memory above 4 GB.
Have you any proposals what I shall change to?
Creative reply:
You may want to check the Sound Blaster Z to replace your current sound card.
http://en.europe.creative.com/p/sound-blaster/sound-blaster-z

Problem with apple support , help me plz !! don't remove my thread plzz

hello all first of all please accept my apologies for my bad english language .I'm an American who lived outside of America since childhood. i hope you understand me . i am one of the apple fans that many times i contact with apple support team for solving my itunes problems, some of supports were great But on other side there are many employee in the apple company that they just give us some PREPARED answers without thinking about what i ask them !
i want to report my problem here to get rid of those useless persons and ofcourse those weak answers in the apple company. before of explaining my problem , let me tell you a short thread:
some months ago i bought one microsoft XBOX live CODE to charge my LIVE account , i bought that from a retail store at France. Code was redeemed before i buy that , that was obvious that seller had decide to scam me with a used voucher ! and he did not accept my words and he just needed proof. so i go to microsoft.com on support section then i start talking with online chat support
please help me to solve my problem , please tell me that how i can report some one on apple?
<Edited By Host>

hi bleach i explain whole the story in the post 1 but the forum moderator removed that and this time he EDIT my thread.
i bought 3 iTunes code and i want to know the date and time of redeeming, this issue happened to me manytimes in the past and each time apple support answered me with the time of redeeming of the code.
but some times some persons in apple support they don't help me and they don't give me date and time of redeeming ! and they just give me some prepaid and Irrelevant answers.
all i want to say is that many persons in apple are useless really, and we have report their weak support.
yes you are right we are all users but what we have to do when a bad person support us on the apple ?
yourself just send me a link for this matter :www.apple.com/support/contact
what i have to do on that link ?
where i have put my complaint ??
hey peoples , many support persons in apple have no any Creativity to solve our porblems . what we have to do againts of them ??
many times apple support employees tell us "I do understand how important it must be for you to know the details, but I do apologize as I won't be able to provide any more details regarding your concern."
is it giving the date and time of redeeming so hard? Why he/she can't give me more details regarding my concern BUT others can do ??

Can't update, get "Photoshop 13.1.2 for Creative Cloud Done with Errors. Error Code: U44M1P6" Help!

Have tried several times to Update Photoshop Mac CS6, always get "
Photoshop 13.1.2 for Creative Cloud
Done with Errors. Error Code: U44M1P6"
What gives and how can I fix?

In this case since it is a feature bearing update for Creative Cloud Bpolatty will need to download the update through the Adobe Application Manager/
Bpolatty I would recommend reviewing the installation log file for the Photoshop 13.1.2 update. You can find details on how to locate and interpret the log file at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Why Apple don't systematically support the latest version of OpenGL and OpenCL with a new OS release?

Why Apple don't systematically support the latest version of OpenGL and OpenCL with a new OS release?

Maybe because it's necessary to build on a version that's been out long enough to be stable before releasing? Who knows?
Are there specific features you're missing?

I have The last version of the MAC GT 4 desktop, don't intend to buy a new on just so I can upgrade to Firefox 4 so what alternative do I have - keep using Firefox3.6 with no support or switch to

I have The last version of the MAC GT 4 desktop, don't intend to buy a new one just so I can upgrade to Firefox 4 - so what alternative do I have - keep using Firefox3.6 with no support or switch to another Browser?

Firefox 4 requires at least OS X 10.5 and an Intel Mac. There is a third party version of Firefox 4 that runs on OS X 10.4/10.5 and PPC Macs, for details see http://www.floodgap.com/software/tenfourfox
If you prefer, you can get the latest version of Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html
Firefox 3.6 is still being supported.

Creative Support =

I m about to tell a story about how bad Creative support is. First I email them. I ahve to send what year I bought my card. I put a random date cause I'm to lazy to look for the invoice. I theng et a email a couple days later saying they won't help because my card is to old. I then email them again but saying I bought the card within a month. They then email me back a couple days later again giving me a couple obvious things to look up that had nothing to do with my problem. Then I reply back giving so much detail into my problem that a 5 year old would understand it fully. Then I get a reply a couple days later and it links me to download the latest drivers. OMG I ALREADY HAVE THE LATEST DRIVERS. If Creative wants to call it sound cards for gamers then they should fix a major problem for the most success online action game of all time Counter-Strike. What I've been wanting all this time is for them to code a locking tool into the surrond mixer so you could choose to lock the voice to only mic. I jsut though of a slogan for Creative "We are Creative and think of Creative-vly bad responses to your support emails. "When writing your message, remember to keep the language clean." - Like thats gonna happen when people have to go through this horrid support.Message Edited by defi on 07-25-2006 08:07 AM

Did you try what they listed in FAQ\support section at steam? Anyway here's a link to the very first thing I found when doing a search for "Mic"
Problem: Microphone input switches when launching a game<IMG height=6 alt="" src="http://support.steampowered.com/rnt/rnw/img/trnsp.gif" width=> Question
I have all the recording settings for my mixer and select Line /Mic, and it works before I play a game, but whenever I start CS it sets the recording device to Wave Out Mix, instead of Line /Mic. As a result the game engine is binding it's mic input to the wrong source on the sound card.
I can alt-tab out of the game and set it back to Line /Mic then it works for the test in the options menu, but when I join a Server it puts it the mic back to Wave Out Mix again so my mic won't work.
How do I fix this?
<IMG height=6 alt="" src="http://support.steampowered.com/rnt/rnw/img/trnsp.gif" width=> Answer
Other software applications like CD Recording programs can change the wavein input to come from the CD player instead of from the microphone, then when players try and use their microphone in the game it won't work.
To solve this, the HL engine tries to make sure the mixer control settings are set properly when the game runs, but not all soundcards work the same way, especially very high-end sound cards like Audigy 2ZS pro cards.
To prevent the HL engine from trying to set the mic input, players need to set this CVAR in their userconfig.cfg file or in the launch properties of the game.
Add this line in userconfig.cfg:
voice_forcemicrecord 0
or in the launch properties for each game you play:
+voice_forcemicrecord 0
(you don't need both)
This will prevent the engine from attempting to configure the mixer settings.
You might also check and make sure these settings are correct:voice_enable ""sv_voiceenable ""voice_scale "0.75"voice_enable ""voice_modenable ""voice_dsound ""voice_modenable ""
Message Edited by bratboy on 07-25-20062:49 PM
Message Edited by bratboy on 07-25-2006 2:50 PM

Creative webcam dell studio 17 problems with creative zen

hi there, ive got a dell studio 17 with a built in webcam.
When i try to install the drivers for the creative zen, and put the disk in, a message comes up saying 'we could not find the driver software for your device'
then windows trys to solve the problem and comes up with a message saying 'this problem was caused by a compatibility issue between this version of windows and yor webcam which was made by creative' 'go online to download and install the update for your webcam'
however i try the website they gave me, which is the creative support page, but i cant find a built in webcam for the dell studio 17
i was just wondering whether the answer is right in front of my eyes, or if anyone else had this problem

Hello MichelleStudio!
The only thing that comes to mind to help you out here is to try to visit Dell's support website and update your hardware drivers and/or firmware. To get to your model's specific downloads click on "Drivers & Downloads" and choose the Service Tag option. It asks you for your Service Tag which is on the bottom of your laptop. Then it will bring you to a list of available downloads.
Make sure the operating system is set to Windows Vista 64-bit, as this is what your laptop came with. The important ones to update are BIOS and Chipset. But since I don't know specifically what is causing your problem, it's kind of a guessing game.
This is assuming you can get your laptop to boot up long enough to perform these updates. You said that the error said something about a driver, so hopefully updating your hardware drivers and firmware help.
Hope this helps, thank you for posting!
Jacob|Web Planner | Best Buy® Corporate

Illustrator keeps quitting-notice others have had similar issues, not resolved-so what it the reason for "sending a report" to Adobe if nothing can be done with it????? paying for a product that I can't use when I need to use it and no help-come on-someon

Illustrator keeps quitting…notice others have had similar issues…so what it the reason for "sending a report" to Adobe if nothing can be done with it????? paying for a product that I can't use when I need to use it and no help…come on…someone has to have an answer…HELP Pleeeeease

<moved from Adobe Creative Cloud to Illustrator>
reset your preferences -
acrobat: http://help.adobe.com/en_US/acrobat/X/pro/using/WS58a04a822e3e50102bd615109794195ff-7feb.w .html
adobe media encoder: https://forums.adobe.com/thread/1713540
after effects: http://helpx.adobe.com/after-effects/using/preferences.html
dreamweaver: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
indesign: https://forums.adobe.com/thread/526990
lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
muse (mac): https://forums.adobe.com/thread/1246022?tstart=0
photoshop: https://forums.adobe.com/thread/375776
photoshop elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html, http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
premiere elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html
premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html
if that fails, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall

Total Frustration With Adobe Support!

Just a rant about current practices at Adobe......
Adobe's new flagship Photoshop CS4 Extended is hyped as the "Cat's Meow" of photo editing and graphics software. It has some of the most advanced features available including 3D, hardware rendering, advanced stacking, HDR, etc., etc., etc. It actually may be the most fantastic editing software anywhere! But, you can't prove it by me.... Not yet, and maybe not ever....
I can't install it! I have attempted to put it on two of my systems. One a Dell, the other a Gateway. Each has Win XP Home edition. After over six hours of install, uninstall, upgrade video drivers, download 814 megabyte files "twice," install Windows Service Pack 3, etc., etc., I finally called Adobe Support only to be totally disappointed with the non-support.
First, I am subjected to a lengthy wait listening to loud, bad, music loops. Next I'm connected to a "support" person, apparently in India or Pakistan with an accent making it very difficult to understand his "English." He wasn't at all interested in learning about "where" the installation had failed, but just wanted to shovel me off to download a "Windows Cleaner" and "CS4 Cleanup Script." He informed me that I may have to uninstall "ALL ADOBE PRODUCTS" before installing the CS4 Extended Trial.
Now the above statement is just plain stupid, especially from an Adobe representative! Try Adobe Flash, Photoshop versions 5, 7 and CS each complete with dozens of plug-ins, hundreds of actions, specialized settings, etc. How about Adobe Frame Maker with hundreds of projects, Adobe Quick Time, Adobe Encore, Adobe Premier, etc., etc., all with myriad data, plugins, etc. We're talking weeks of reinstall or a complete reinstall of the disk which would, of course, wipe out CS4 EXtended (if it were ever installed - LOL).
So after once again uninstalling the remnants of CS4, installing and running the Win cleanup and CS4 cleanup and reinstall of CS4 Extended - guess what? Yep, failed at exactly the same point - the installation of "Adobe Media Player."
I've wasted two days on simply trying to evaluate CS4 Extended. I've installed a service pack I didn't want or need. I've completely lost Flash thanks to the CS4 Cleanup script and still have no CS4 trial installation. I'm writing this while again listening to bad, loud music loops (for the past 45 minutes).
Listen up Adobe - I've spend many, many thousands of dollars with your company and deserve better treatment. Will I purchase CS4 Extended? It's not likely and becoming less likely with every bar of bad, loud, music loop. Do you actually want to sell your products? Then get some knowledgeable technical support people who can help sort out issues like this and make them available. Don't have some 1st level "support" dweeb who speaks the native language of the country where the support is to be given with an accent so strong that it's impossible for a native speaker to understand. Don't have someone who insults the intelligence of the potential customer with silly statements. In addition to the statement about possibly removing "all Adobe" software before the install, he make the mistake of telling me that this was only "Trial Software" an therefore not necessarily a "stable" and trouble free version. I had to remind him that Adobe states that you simply pay for then receive the unlock code and this "unstable" trial version becomes the "real" and "very expensive" CS4 release version! Give me a break already!!
End rant..... Beware. If you order CS4 maybe you should download the trial version first and be certain it will install and run on your system. I hope you have better luck than I've had.
Best regars,
Lin Evans
303-776-8897
[email protected]

Hi Marian,
Assuming Adobe actually "reads" the forum, I believe that my statement
was appropriate since there are few, if any, other viable ways of
actually getting the message to them. "Support" is terrible unless one
can get to second tier and that's only available usually "after" you
have spent your money and discovered the issues. It certainly has not
"always" been like this. In the old days one actually could speak with a
"technical" support person and didn't have to jump through the hoops
with inexperienced first tier people who know just enough to be
dangerous! Of course it's more difficult in trying economic times and
taking support off-shore is common to a huge number of U.S. companies
with varying degrees of success. I'm certain that many simple question
could be answered in such a fashion, but not all and though forums like
this are very helpful, users also frequently do not have all the
information necessary to help resolve technical issues.
It is indeed the "trial version" which I downloaded (twice) and with
which I'm having the problems. The solution offered on this forum did
indeed get CS4 Extended on my system. Unfortunately, without the Adobe
Media Player which may, or may not be of significant importance which is
yet to be determined.
Yes, I'm a user of "many" Adobe Products since there has been an Adobe
company, and a user of Photoshop since the first release. My sole
purpose for CS4 Extended is for the 3D output. Otherwise CS works just
fine. I'm not really influenced by marketing, only interested in the 3D
output to video. I write tutorials and templates, for a presentation
slideshow software with which I prepare image "objects" by using chroma
key software to create individual frames from video and animate as still
objects. Having a way to easily output cubes, cones, or other 3D
objects, etc., with chroma key green or blue backdrops is important to
me. CS4 Extended has this feature which I need, and I don't know of
other software presently available and which will fit into my workflow.
Photoshop CS works fine for the majority of my photo and graphic
manipulation, but it doesn't have this new and useful feature which I need.
I'm not upset with Adobe marketing - they actually pretty much advertise
truthfully in this case. Nothing which I've heard or seen from Marketing
at Adobe has really stretched the truth beyond credibility. I am upset
with Adobe's support service. It's gotten progressively worse over the
years and the arrogance has multiplied. There's an old saying which
somehow rings true here: you get what you pay for. One good technical
support person is worth half a dozen of what I'm seeing off-shore. They
are underpaid, inexperienced and generally (in my experience) short and
arrogant with potential customers. This isn't good for business. CS4
Extended is a comparatively expensive investment and Adobe should go
out of their way to help facilitate the installation and use of their
trial versions. After all, that's what will eventually convince the
majority of people to buy or not.
Best regards,
Lin

Fonts bundled with Creative Suite 2 (and individual CS2 products)

The attached PDF lists all the fonts bundled with Creative Suite 2 and the individual CS2 applications.
Enjoy!
T

We had somebody spend a few hours looking into this. He found that on Windows only, if Bickham Script Pro and/or Warnock Pro is deleted after install, further installs won't get them back. It seems only a complete uninstall and then reinstall gets them back.
Sorry for the delay in posting this. I lost track of the thread....
DETAILS
I did some playing around with the CS2 installer and found something interesting that might be related to some customers not finding Bickham Script Pro or Warnock Pro.
On both the Macintosh and Windows platform, using the Suite installer to install even one app from the Suite (e.g., GoLive) installed Bickham and Warnock--no surprise.
On the Macintosh, if I manually deleted those fonts files from the Application Support: Adobe: Fonts folder, then used the Creative Suite installer to install another application from the Suite (e.g., Photoshop), those fonts got reinstalled--again, pretty much as I would have expected.
On the Windows side, however, if I manually deleted those font files from the Program Files\Common Files\Adobe\Fonts folder, then installed another app (e.g., Photoshop), the fonts DID NOT get reinstalled.
Even more interesting, if I manually deleted the entire Fonts folder from Program Files\Common Files\Adobe, then used the Creative Suite installer to install an application from the Suite (e.g., I removed Photoshop, deleted the Fonts Folder, then reinstalled Photoshop) the Fonts folder got reinstalled as did the reqd folder inside of it (and the contents of the reqd folder) but Bickham Script and Warnock Pro were NOT reinstalled.
On a fresh machine, I tried using the Suite installer to install only Photoshop from the Suite, just to make sure it actually installs Bickham and Warnock, and it does. I then removed Bickham and Warnock and installed GoLive with the Suite installer--still no Bickham or Warnock. Then I installed Acrobat with the Suite installer--still no Bickham or Warnock.
If I use Add/Remove to completely remove ALL Creative Suite applications and support files and preferences, then reinstall an app, I DO get Warnock and Bickham.
His theory: On the Windows platform, if customers are removing those fonts, or for whatever reason they don't get installed in the first place (though I couldn't reproduce a problem here), they may not get the fonts unless they do a full removal of the entire Creative Suite package (all applications) before reinstalling.

End of the road with creative

Been using creative for like 8 years now, always bought the top soundcards and speakers creative got now i have sb elite pro but i feel like droping it out the window cuz its useless with vista. I realy feel disappointed 5 month have passed and no good vista drivers to get our hardware to work so i call end of road with creative gonna buy me the Asus xonar d2 when it comes out.

fidai wrote:
Jasonamd, sincs u a creative dude under cover can u tell us pls why creative not telling us that we need a new hardware for vista and the problems cant be fixed by a software?
How u explain the DD + dts decoding in vista?!!?
How u explain the crapy sound eax games? ( even with this useless alchemy thingi)
How u explain that i bought my sound card for more than 300 dollar when it came out and i dont have any software to get it work probably.
Alot more problems.....
more than 6 months have passed and not one single problem has been fixed for me.
I have no connections with Creative, and you do not need new hardware for Vista. The X-Fi does work in Vista. Creative has said DD and DTS is no longer supported at the driver level per Microsoft...don't know what more you want to hear than that. It's gone. Find something else to decode it. Crappy sound in EAX games..well...without knowing what you are calling crappy sound, there's not much to say. Microsoft removed support for DirectSound 3D, so if you are using an older game written for DS3D, you have no choice but to use ALchemy if you want more than 2 channel sound. Software is available for order, or if you can find it, it was put up for download by a few people here. Have you asked for help with any of your problems over the past 6 months or are you just sitting and waiting thinking they will all be magically fixed by new drivers? Not all issues with the X-Fi are necessarily Creative issues at this point.

Fonts bundled with Creative Suite 3

Is there a list of fonts that will be included with Creative Suite 3 (Design Standard and Design Premium)? I'm getting a type order together and don't want to order anything I'll be getting with CS3...

I noticed that CS3 puts the fonts in Library/Fonts on the Mac. CS2 placed he fonts in Library/Application Support/Adobe/Fonts. What gives? Now I have duplicate fonts in two locations. Personally, I'd rather have them in Library/Fonts. But, some fonts from CS2 were not installed in Library/Fonts. I assume they are for Acrbat PDF use and Adobe must have chosen to leave them in Adobe's folder.
Should I remove the duplicates? I assume since they are the same, there's no harm in having two...still.

I am done with Creative support is terrible

Similar Messages

Maybe you are looking for