I am facing problem with charging the phone, it seems that the charging port of the phone is malfunctiong

Question

8.10.14
To,
The Customer Care,
Ref: Receipt number 9170/0206710 Dated : 29.12.12 issued by Fortress , Venetian , Shop no 2023 , Grand Canal Floor , The Grand Canal Shoppes, Venetian, Macao for iphone5
Sub: Servicing issue.
Dear Sir,
I live in Kolkata, India. I have purchased an iPhone from your above noted store. While purchasing I asked your sales person in the store whether this phone has international warrant & I was confirmed that yes this phone comes with international warrant for 1 year.
However, there was no issue for 1 year as the phone was working fine.
From last 4 months I am facing one problem in the phone, i.e. charging problem. The port of the phone which is used for charging is malfunctioning.
Sometime it charges, sometimes it does or I have to fiddle with the charger to make it charge.
I changed the charging wire to confirm that the problem is with the phone’s charging port.
With all the same wire if I am charging other iPhone, there is no problem.
So, I went to local Apple service centre in Kolkata,India to get PAID SERVICE available.
When the technician saw that I have purchased the phone from Hongkong, Macao they straight away denied me to give any kind of services (even when I was ready to pay the charges). They said that they will only entertain the phone if I give them a poof that I live in Hongkong, but I live in Kolkata,India. This was quite a shocking experience for me. This is like Apple is discriminating people from country to country.
I am writing this letter with a great disappointment that how I get my iPhone repaired.
Kindly guide me & solve my problem ( Receipt copy is attached ).
With Regards,
Deepak
<Personal Information Edited by Host>

Answer 1

8.10.14
To,
The Customer Care,
Ref: Receipt number 9170/0206710 Dated : 29.12.12 issued by Fortress , Venetian , Shop no 2023 , Grand Canal Floor , The Grand Canal Shoppes, Venetian, Macao for iphone5
Sub: Servicing issue.
Dear Sir,
I live in Kolkata, India. I have purchased an iPhone from your above noted store. While purchasing I asked your sales person in the store whether this phone has international warrant & I was confirmed that yes this phone comes with international warrant for 1 year.
However, there was no issue for 1 year as the phone was working fine.
From last 4 months I am facing one problem in the phone, i.e. charging problem. The port of the phone which is used for charging is malfunctioning.
Sometime it charges, sometimes it does or I have to fiddle with the charger to make it charge.
I changed the charging wire to confirm that the problem is with the phone’s charging port.
With all the same wire if I am charging other iPhone, there is no problem.
So, I went to local Apple service centre in Kolkata,India to get PAID SERVICE available.
When the technician saw that I have purchased the phone from Hongkong, Macao they straight away denied me to give any kind of services (even when I was ready to pay the charges). They said that they will only entertain the phone if I give them a poof that I live in Hongkong, but I live in Kolkata,India. This was quite a shocking experience for me. This is like Apple is discriminating people from country to country.
I am writing this letter with a great disappointment that how I get my iPhone repaired.
Kindly guide me & solve my problem ( Receipt copy is attached ).
With Regards,
Deepak
<Personal Information Edited by Host>